Riu Palace Peninsula - All Inclusive

I am extremely disappointed with my experience at Hotel Riu Palace Peninsula in Cancun. This was my second time choosing this hotel, and unfortunately, after this experience, I do not plan to return. The worst experience happened at the Steakhouse restaurant. When we arrived, the person responsible for seating told us that we had to wait approximately 20 minutes. Shortly afterward, another family with a child arrived and was told that a table was available, while we were still asked to wait. We were also traveling with a child, so watching another family being accommodated while we continued to wait made us feel that we were being treated unfairly and disrespectfully. Unfortunately, the situation became even worse once we were finally seated. We waited around 40 minutes and no one came to take our order. We even asked for a high chair for our child, and it was not brought to us. The attitude and lack of service were so noticeable that we felt as though the staff had been instructed to ignore us after the issue at the entrance. Whether that was actually the case or not, no guest should ever be made to feel this way at a resort of this size and reputation. When we finally ordered our steaks, we requested them well done. One arrived properly cooked, while the other was still very undercooked. In total, we spent approximately TWO HOURS just trying to have dinner. What should have been an enjoyable family dinner became an unnecessarily frustrating and disrespectful experience.

I had a great time on this trip. I was traveling with friends and family and everyone had a great time. The hotel was shutting down for a remodel 2 days after we left, but they were operating at peak efficiency. There was no degradation in service or amenities. I have stayed at several Riu properties and the brand has consistently met or exceeded my expectations

Food was amazing

We always love staying at the Riu Palace Peninsula! It never disappoints. Staff is great, food is great, beach and pools are great!

The property is very outdated and worn out. Supposedly they are closing for a full renovation, which they need. The food was less than desirable as well. The staff however, were great! Everyone we encountered was kind, helpful and wonderful.