Name: Meliá Casa Maya - Cancun - All Inclusive
Address: Boulevard Kukulcan KM 5.5. Zona Hotelera, Avenida Kukulkan, Cancun, Benito Juárez, Quintana Roo, Mexico, Cancun, Quintana Roo, Mexico
Rating: 8.08

Guest reviews

8.1

Very good

Based on 4,156 verified reviews

Who stays here?

Business

1%

Couple

35%

Family

46%

Group

13%

Solo

2%

What guests think

AI-generated summary based on recent guest reviews

Travellers say Meliá Casa Maya - Cancun - All Inclusive is a small, family‑oriented beachfront resort with spacious renovated rooms, friendly staff, a calm swimmable beach, and a popular waterpark, but limited dining variety and some inconsistent service or maintenance issues.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

10

silvia

May 7, 2026

·

Stayed 2 nights

The hotel was beautiful, we enjoyed the unlimited drinks and food, overall the stay was fantastic.

10

Amanda

Feb 28, 2026

·

Stayed 5 nights

So good!

8

Breanne

Feb 18, 2026

·

Stayed 1 night

All areas were very clean. Loved the water park. Very big beach. Nice pool. Overall great just very small resort.

8

ashley

Feb 18, 2026

·

Stayed 9 nights

Rooms were really clean and spacious. Entire property was really clean. Had great water fun for the kids. Beautiful beaches. Great overall family resort. Could use a few upgrade on the games amenities, ie. pool tables, foosball tables, pickle ball and tennis equipment.

10

Gabriel

Feb 17, 2026

·

Stayed 2 nights

The place is beautiful very clean and the staff is great! From the bellboy to the servers and waiters at the buffets they were friendly and courteous and did their work with a smile!

Boulevard Kukulcan KM 5.5. Zona Hotelera, Avenida Kukulkan, Cancun, Benito Juárez, Quintana Roo, Mexico

Location

With a stay at Melia Casa Maya Cancun All Inclusive in Cancun (Zona Hotelera), you'll be a 1-minute drive from Langosta Beach and 6 minutes from Cancun Convention Center. This all-inclusive property is 4.9 mi (7.9 km) from La Isla Shopping Mall and 5.2 mi (8.4 km) from Ultramar Ferry Puerto Juárez.

Nichupté Lagoon(0.1 miles)

Langosta Beach(0.2 miles)

Tortuga Beach(0.8 miles)

Teatro de Cancún(0.8 miles)

Playa Tortugas(1.1 miles)

Cancun Golf Club at Pok Ta Pok(1.6 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 00:00

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Yes, free self-parking is available on-site.

Breakfast is included in the all-inclusive package, featuring local cuisine at one of the property's 4 restaurants.

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early check-in and late check-out may incur additional fees and should be arranged in advance.

The property features step-free entrances, wheelchair-accessible facilities in public areas, and rooms. Specific accessibility features should be confirmed directly with the property.

The hotel is located in Zona Hotelera, just a 1-minute drive from Langosta Beach and 6 minutes from Cancun Convention Center. It is also close to various attractions such as Nichupté Lagoon and La Isla Shopping Mall.

Yes, the hotel features 2 outdoor pools, including a heated pool and a children's pool. Pool access is available from 8:00 AM to 8:00 PM.

Children are welcome at the property, and kids can stay for free up to a certain age. Specific age limits should be confirmed with the hotel.

The property does not allow extra beds or cribs, and no additional guests can be accommodated beyond the standard room occupancy.

Meliá Casa Maya - Cancun - All Inclusive

Amenities

Property description