Home2 Suites by Hilton Richmond Short Pump

Staff was very friendly and helpful - we had a delay in our trip and had to do a pretty late check in, but staff made things very easy both over the phone and in person. The hotel was very clean, and we really enjoyed our room, especially having a huge amount of counter and storage space compared to the average hotel room. The absolutely only issue we had was with parking. We got back to the hotel around 9:30 and there already wasn't anywhere to park, and there were signs posted saying parking in the lots next door could get you towed. Hotel staff did help us figure out where we could park for the night, but it was an issue we certainly weren't expecting that early in the night on a Saturday!

Good location. Decent stay. Ok breakfast. They charge for parking, I didn't know that.

Ample free self-serve parking. Checkin was smooth. Room was clean and adequately provisioned.

The parking needed to be better organized. We payed for parking and their long term residents took up to many spots with equipment

The room size was awesome, and the property was bright and colorful and clean! The front desk personnel were great! The only thing I did not appreciate is that the pool was very cold and that's why I chose this hotel for an inside pool, but the hospitality overrides my disappointment. I will stay here again!

Great location, literally right beside the mall & close to a lot of places & shops, Staff was great, room was super nice & kids loved the indoor pool!

The staff was friendly. Housekeeping has to be requested and the room had no safe box. The indoor pool's water appeared murky and dirty. For half of our stay, there was no milk available for breakfast. The gym machines were in good shape, and small towels were available, yet the water cooler had no cups.

The parking was limited but other than that everything was awesome. The room was clean, and the staff were very professional. My family and I will definitely stay here again when we are in the area.

Nice location, clean and fresh room. But the surprise was being charged for each night for… parking?? In a corporate mall like area ? This isn’t a downtown location. No charge mentioned in listing at all. Sneaky which feels like a money grab.

Great hotel was full and only had king bed options and the parking lot was full but had close over flow options

Very clean and comfortable. Always enjoy our stays at home 2 suites.

The staff was nice. The free breakfast was decent. I was turned off by the cleanliness, or lack thereof. There were, what looked like, blood stains on the sheets.

The headboard of the bed underneath was dirty, I just didn’t like the way the property was maintained and for the cost I was paying it just wasn’t worth it.

We love this place. Very spacious and clean.

Clean rooms, friendly staff and excellent service!

Very nice hotel located perfectly in Short Pump. From the greeting at check-in to handing over our room key at check-out, we had an amazing experience. Comfortable beds. Clean rooms. Friendly staff.

Great location, very nicely updated, clean

Lovely welcome. Super clean!

We saw a mouse. The king size blanket in our room was actually a mattress pad.

Everything was great, but the shower could have been cleaned better. There were other people's hair in it. There could have been more of a selection for breakfast.

Checking in was super easy and we were into our room within 5 minutes. Room was nicely cleaned. The bed itself was comfortable but i would recommend using your own pillows, the pillows of the bed were so flat you might as well not used any. The blanket situation was also bad, the bed had one very thin duvet on it and the duvet cover is basically a scratchy shower curtain.

Check in was quick and easy! Perrell at the front desk was super friendly and helpful! The hotel is in a great location with lots of shopping and eating options. Spacious and comfortable room with a great kitchen area.

Very nice, clean and spacious room. The staff was very nice and accommodating. They even sent a text to check on us every day

Clean large rooms

Thin walls and floors/ceilings. Heard every step and conversation from the rooms above us.

Overall great space and amenities. The room in particular was amazing.

Friendly staff, nice room, nice amenities. Only complaint was the WiFi didn’t work reliably (worked fine at certain times, didn’t work other times)

This is an excellent property with large comfortable rooms.

I enjoyed my stay, room was very spacious, clean and nice but bathroom was small, clean, but small. Definitely couldve used some of the unused space of the room to add to bathroom size. Me and others on the elevators were discussing the humid and hot hallways on the floors, it was very uncomfortable walking to the room. I didnt like having to pay for parking. It was just another way to get more money. Breakfast was good. I wish they had to go boxes and bags to make it easy to transport if you wanted to take food back to your room. Staff was also friendly.

This place was almost the perfect apartment. It’s livable for extended periods.

When we checked in we waited for several minutes until someone came up to the front desk to check us in. I believe the person was in the back eating and was chewing when they finally made it up to the desk. Our daughter dropped her phone into the elevator pit and we immediately reported it to the front desk. We followed up several times but got little information to what the next steps were. I believe it landed that they were trying to get maintenance in to open the door. The next morning we went down first thing at 7:30 to the front desk see when the status was or the next steps. We were told they were unsure. We returned back at 11:30 and still no progress was made. While the phone dropping into the pit is totally on our daughter- the lack of communication from day 1 to day 2 is unacceptable and the fact that the people didn’t know anything about it is more alarming. Jazmine was helpful but as a whole communication was lacking as a whole.

Very nice, clean and spacious room. The staff was very nice and accommodating. They even sent a text to check on us every day

We were placed in a room across the hall from a large barking dog that started barking non-stop before 7am and barked most of the evening (6-10pm) before I called the front desk and asked them to please call the owner and check on the poor dog. Nothing ever happened and the dog continued to bark well after 11pm. There was also kids running non-stop up and down the halls. I'm all for bringing my kids and family with me, but respect for others goes a long way. The hotel staff was indifferent. Would not recommend if you want to sleep

The staff are so friendly and helpful

Front desk staff member Perll was amazing and went above and beyond, spectacular service!!

The night staff was not truly capable of managing the desk. Very polite but totally clueless. Wasn’t able to handle a simple task of late checkout request and took 4x the time for check-in. He literally seemed confused about the check out time because we checked in after 11pm. He pointed to the checkout sign saying we don’t have to check out at 12 because we had just gotten there.

Everything was simply amazing. Mr Perrell was extremely kind and very helpful. I think that he’s a great asset to this business. Keep him around lol. We are already planning another trip for next month and this will definitely be our choice of stay. Thank you all for making our trip there enjoyable.

The room was booked for a friend. The front desk on Friday evening were unfriendly, unhelpful and rude. I went back to talk to them on Sunday afternoon, and again the front desk team was very unhelpful.

The room was great, clean and comfortable. What stood out were the staff who were so kind and helpful.

I am grateful for the staff at this location. They stood behind their promise to provide and delivery quality service. I was inconvenienced and the staff continued to find resolutions to the situation. Their service was greatly appreciated and alleviated some stress.

Great location! Clean property

I stayed two nights at the Home2 Suites by Hilton Richmond Short Pump while in town for a wedding. The location was great (right next to Short Pump Town Center and easy access to W Broad Street) but definitely car-dependent. The only time I had any trouble parking was following a late return to the hotel on Saturday night, but I was able to find one last available spot and did not have to inquire about alternative options. Check-in was quick and the lobby area was very clean and fresh, despite it being a rainy day. My room on the fourth floor was also extremely clean and spacious, and showed almost no signs of wear and tear aside from some small scratches on the closet wall from the hangers. The kitchenette was well-stocked with dishes and relevant cleaning supplies such as dish soap and a sponge, and signage listed that hotplates and cookware were available at the front desk, if needed. I did notice that the elevators were not secured by key card access, which I didn't love from a security standpoint. Breakfast was free with a generous range of open hours each morning. The style was much more "classic Southern" than I'm used to from hotel breakfasts, with biscuits and gravy along with the more standard pancakes and cereal. Not my taste, but it was a hit with other guests. Overall, I would be happy to stay at this hotel again in the future, though I might bring my own breakfast items.

We traveled with a toddler. The hotel was very clean, the staff was very friendly and helpful. I love the location because it was close to everything we needed during our stay. We were traveling to Kings Dominion which was a 31 minute drive but we wanted to stay in an area that had things for us to do. Short Pump,VA in general is really nice and we would stay here again.

Extremely large and comfortable room! Great stay and location for access to shopping in Short Pump.

Great location & friendly staff!

Great location near shopping and restaurants. The hotel is modern and clean. The staff is friendly and helpful.

Great location, literally right beside the mall & close to a lot of places & shops, Staff was great, room was super nice & kids loved the indoor pool!

Great location for shopping & restaurants.

Excellent property in a safe area with walkable dining options nearby. Would absolutely stay here again! Highly recommended!!!

The location was very convenient. The room was so nice I stayed in there most of the time. Definitely recommend for anyone wanting to taking there kids to sky zone since it is right next to the hotel.

Front desk staff was amazing, the breakfast was by far the best hotel breakfast i seen in a long time

The hotel is new - only two years old. It’s pet friendly. The staff is friendly and helpful. The room we stayed in a double queen was roomy enough to comfortably accommodate 3 adults, 2 children and 2 pugs. The third adult being my 19 year old daughter. Simple breakfast with make your own waffle maker was available. Loved the full sized fridge, dishwasher and plates. Plenty of space to store luggage. We will stay at a home2suites again for sure. Perfect for families. And lots of restaurants and shops nearby.

Nice hotel, clean. Beds are comfy, bathroom clean. Breakfast was fantastic. We would stay here again.

We stayed for only one night, so we didn’t use the cooking facilities. We did appreciate the service, staff and facilities, including the pool. The downside was being on the 4th floor, we had to wait a long time for hot water to arrive in the shower. While there was a table, there was only 1 chair. The hotel was great for the price!

Great stay Hotel was superb Breakfast was a bit weak in fruit dept Friendly staff and room was terrific

Perfect stay! The rooms were clean and quiet, the shopping and dining were walking distance, and the overall experience was wonderful. Excellent staff, hot breakfast. Overall we're very satisfied and would come here again! Thank you!

Great breakfast

The hotel seems to be relatively new, so everything was in very good condition and clean. It’s in a great, safe location. The staff was helpful and courteous. The only thing we did not care for was breakfast. Would have liked to see a few more options. Overall, our stay was great.

The room was very clean. There were plenty of washcloths and towels in the room, so i did not have to ask for extras. It's a very quiet environment, in which i really enjoyed. They could improve on the breakfast items by adding more cooked foods, ex. hashbrown potatoes, fried potatoes, pancakes etc.

Proximity to dining and shopping. Friendly and gracious staff. Great breakfast. Clean rooms with big refrigerator.