Name: NIZUC Resort & Spa
Address: Boulevard Kukulcan Km 21 Punta Nizuc, Punta Nizuc, Cancun, Benito Juárez, Quintana Roo, Mexico, Cancun, Quintana Roo, Mexico
Rating: 9.15

Guest reviews

9.2

Superb

Based on 1,006 verified reviews

Who stays here?

Business

9%

Couple

50%

Family

28%

Group

9%

Solo

1%

What guests think

AI-generated summary based on recent guest reviews

Across recent reviews, NIZUC Resort & Spa is praised for serene, beautifully designed grounds, spacious rooms, and exceptionally warm staff, offering a calm, private escape near Cancun’s airport with refined dining, standout spa, and peaceful pools.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

2

Allen

May 5, 2026

·

Stayed 5 nights

Disaster — we left the same day we checked in... We have stayed at Nizuc several times before and always considered it an excellent vacation hotel, which makes this experience especially disappointing. After checking in, we changed and went down to the pool and beach area, only to find active construction taking place directly over and around the resort’s main pool and beach areas. There were cranes swinging over the pool area, workers in hard hats, and constant loud drilling and banging. This was not a minor inconvenience. It completely ruined the luxury, peaceful atmosphere we came for. After trying to tolerate it for an hour or two, we went to the front desk, asked to check out, and left for another hotel. What is most frustrating is that this major disruption was not disclosed before our arrival, and now the hotel is giving us a hard time over the refund. For a resort at this level and price point, this was unacceptable. Based on this experience, I cannot recommend Nizuc at this time.

10

Trevor

Apr 27, 2026

·

Stayed 6 nights

We just returned from a truly memorable babymoon and couldn't be happier with our experience. The hospitality and service were top-notch across the board, but a few individuals really went above and beyond to make our stay special. A huge thank you to the servers at the adults-only beach: Benito, Oscar, and Eduardo. They were incredibly attentive, and Benito made our mornings by setting up our cabana with water every day—a thoughtful touch that meant so much. We also loved our pre-dinner drinks at Bar A-Kan. The views are stunning, and our server, Alfredo, was the kindest soul. He consistently had our drinks ready the moment we sat down. Finally, the hostess at Café de la Playa was wonderful; her warm smile and the fact that she remembered our names made every morning feel like home. We cannot wait to return with our son in the future!

10

Oumar Rachid

Mar 31, 2026

·

Stayed 15 nights

I am really satisfied with the hotel. I am very happy.

10

Paulina

Mar 20, 2026

·

Stayed 5 nights

Good

10

michael

Feb 20, 2026

·

Stayed 4 nights

Property and views are beautiful. Staff are very respectful, competent and available. Food at all the restaurants is very good and miles better than the restaurants off property. Mucho gracias!

Boulevard Kukulcan Km 21 Punta Nizuc, Punta Nizuc, Cancun, Benito Juárez, Quintana Roo, Mexico

Location

Located in Cancun (Zona Hotelera), NIZUC Resort and Spa is steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and a 3-minute drive from Delfines Beach. This beach hotel is 6.3 mi (10.2 km) from La Isla Shopping Mall and 9.3 mi (14.9 km) from Moon Palace Golf Club.

West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park(0.1 miles)

Nichupté Lagoon(1.6 miles)

Iberostar Cancun Golf Course(1.7 miles)

El Rey Ruins(2 miles)

Playa Coral(2 miles)

Delfines Beach(2.2 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 00:00

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Free self-parking is available on-site, and valet parking services are also offered.

Buffet breakfasts are available daily from 7 AM to noon for a fee. The cost is approximately MXN 915 for adults and MXN 457.50 for children.

Pets are allowed with a fee of MXN 3055 per pet, per stay. Service animals are exempt from fees.

Check-in time is at 3:00 PM, and check-out time is at 12:00 PM. Early or late check-in/check-out may be available upon request, and additional charges may apply.

A roundtrip airport shuttle is available for a surcharge. Guests can arrange the transfer by contacting the property directly.

The property features step-free entrances and wheelchair-accessible facilities in public areas and rooms. Guests are encouraged to contact the property for specific accessibility needs.

The property is located in Cancun's Zona Hotelera, just steps from the West Coast of Isla Mujeres and Punta Nizuc National Park. It is a 3-minute drive from Delfines Beach and approximately 6.3 miles from La Isla Shopping Mall.

Yes, the property features 5 outdoor pools, including a children's pool. The pools are available for use throughout the year.

Children 12 years old and younger stay free when occupying the parent or guardian's room using existing bedding.

Cribs are available for a fee of MXN 2320 per stay, and rollaway beds can be requested for a fee of MXN 3480 per stay. Advance request or confirmation is required for both.

NIZUC Resort & Spa

Amenities

Property description