Courtyard by Marriott Syracuse Downtown at Armory Square

Fitness equipment need to be fixed or replaced

The property is in a good location, very walkable. It is not the most quiet area, that is to be expected. A good amount of decent restaurants are within walking distance. The Tasting Room is highly recommended. Pastabilities is yummy too. The pool was nothing special. I did not use it. It was not appealing. Super strong chlorine smell. Very small. It is nice because they do have beer and wine that you can buy and take up to your room. Parking is pretty easy, lots of options and not super expensive to park. Lots of bars too..

This hotel is within walking distance to the Landmark theatre which is why we stayed there. Limited dining is saying the very least! It cost $14 a day to park. A fire alarm woke us up, thankfully no fire. Most of the restaurants in the area were closed until Tuesday.

Very nice hotel! Lots of nice little places to sit and chat around the facility. Rooms are recently redone and very nice! Staff was super friendly. Parking was a little challenging, but serviceable. My only real complaint was that the hinges of the shower door were not properly mounted, with everything being so new and recently renovated, the shower door and hinges should have been pristine. However I do know how rough some people can be on hotels, so I cannot say if this is representative of all rooms

kids enjoyed the pool

Hotel was in a great location, service was fantastic! The pool was nice, but could have used a hot tub as well. The beds were nice but a bit old.

Didn’t like having to pay for parking. Did like that it was close to my venue and dining options.

Parking was a huge issue. The weather was poor. I was on crutches. At point there was no parking. Someone was in a handicapped spot without handicapped credentials. Which I have the manager was wonderful. He was kind enough to let them park overnight in front of the hotel in the driveway.

Staff was great but pool was closed which we had tree children and was one of the main reasons we book this location.

The bed was broken! It made so much noise if you moved in the slightest and it dipped in the middle. The AC/Heating was hard to operate. It was a noisy hotel. The lady checking me in didn’t explain the parking clearly so I was confused about what to do with the tag. Over all a bad experience and very expensive for such a poor quality room

Room was very clean

I arrived on my room and the floor in the entryway had two saturated spots. Also the made bed had a soaking wet hand towel on it. I called up the front desk and reported it immediately to let them know that we didn't get the front the floor wet and that the bed needed. The sheet changed as we walked in and they never came up to change the sheet or check the issue

Close to many restaurants and easy walkability. The bathrooms were outdated especially the shower area requires a thorough cleaning. Loud outside noise on the 4th floor.

Friendly staff, new looking rooms, but sticky goo on nightstand and tissues looked like they had been shoved back in the container. Footprints on the bathroom floor likely from stepping on it after moppinf

Conveniently located near Armory Square and several great restaurants. However, the hotel was dated and our room was average at best. Both queen size beds were lumpy and uncomfortable. The bathroom was dirty with a sticky floor.

Excellent customer service and rooms are super clean and comfortable. One of our favorite hotels.

Windows very dirty. Almonds from last customer on the carpet. Glass shower all dirty.

Lack of communication - room was not cleaned - towels not replenished - front desk staff lacked communication skills

Unfortunately it was just a poor experience .Booked a King and received a double Queen directly outside the bars.No remote for tv.Next day asked for a King room Checked online first .to be sure there were vacancies.Front desk said yes it would not be a problem.Came back later and we had not been moved.We then got jammed into a handicapped room that had full recycling bin , garbage and pink mold in shower. Also all the plugs had been removed at back of tv. Nobody cared about any of it. People working the breakfast cafe were great.

We have stayed here in the past and really enjoyed it. The hotel is conveniently located within walking distance of attractions like the art museum, Museum of Science and Technology, and some of our favourite restaurants. This time, the facility and our room were less clean than usual. We were also kept awake by street noise for most of the night. I think the cleanliness problem was probably a one-off as we have had good experiences in the past, but if you are staying here on a weekend night, especially with children, ask for a room on a higher floor not facing the street.

Room was very spacious and hotel is in great location.

Newly renovated, spacious clean room, conveniently located downtown...we recommend this nice hotel!

Plowing woke us up 1230am, noisy room neighbor woke us again from 230am until 530am.

Staff was super friendly, hotel was clean and quiet. Only complaint is that the tv was bolted to a pull out swivel and we couldn’t see it fully when laying in bed. We also booked a king bed and it was only a queen. Disappointed, but we had a comfortable nights sleep.

Renovated rooms very nice

Beds can use some work. Very hard and pillows have zero support. Otherwise stay was first class.

It was a bit loud

Property was nice as were the employees. Electric sockets next to bed did not work which I needed for my CPat machine. Club across the street was so loud could hear their music in our 6th floor room.

The rooms are clean and well appointed. The hotel is across the street from many of the clubs. If you are younger this can be a great thing but if not, you may be kept up by the noise.

The room was almost perfect. The platforms of the beds were squeaky enough that it would wake up others in the room. But aside from that the parking was fine, the reception was great, the room comfortable (the heating/cooling vent was high on the wall and made very little noise). It can get noisy outside due to bars and restaurants, but we prepared for that with our noise machine and earplugs. We had a wonderful view of the city. We'd stay there again.

The girl at check in had no personality and was rude as we were 1/2 hour early. I stay in hotels all around the world. When people are coming to a hotel they have traveled a distance and are tired. Your staff needs to be schooled on how to welcome their guests. HORRIBLE customer service

Front desk staff were outstanding! They were all very friendly and helpful!

We checked in @5. Our front desk employee was awesome! I didn’t get her name. Location was excellent to Landmark Theatre. Loved the Penny Pub and the Chinese restaurant across the street

Very welcoming, attentive staff.

The location is amazing for a visit to Syracuse University, but the front desk staff one person in particular just wasn't helpful every time she was approached via phone or in person. When asked to check in 3-4hrs early coming off a redeye, her immediate response was no. I responded the hotel isn't sold out so why not. She responded well a room may not be ready. Which absolutely makes no sense, if the hotel isn't sold out..Then when I called down and informed whomever answered the phone that I was ready for our room to be cleaned, I was told by the her that I can't have my room cleaned today. When I said I informed them last night that I would like to have my room cleaned, which you have to do, due to covid...although covid has come and gone... she told me one minute and put me on hold. Then came back and said ok, I see your on the list. The appropriate thing to do is check the list first oppose to just telling me no. I want nothing to do with anyone with that type of disposition. On a 3rd attempt to ask about a place for brunch on Sunday, I wanted to get her opinion and the hours of the place and no help there either. In fact she said she doesn't do that type of service and I said what like concierge and she said yes. I understand this isn't 4 Seasons, but no one like this should be working in hospitality..period! If Syracuse is our school, I will never stay at this hotel again..NEVER!

Upon arrival, I was told that there was only one room reserved for me, even though I had reserved two rooms (and had record of it). Otherwise, the hotel was very nice and conveniently located near several restaurants.

Lack of communication - room was not cleaned - towels not replenished - front desk staff lacked communication skills

Excellent at front desk excellent room 10/10

Unfortunately it was just a poor experience .Booked a King and received a double Queen directly outside the bars.No remote for tv.Next day asked for a King room Checked online first .to be sure there were vacancies.Front desk said yes it would not be a problem.Came back later and we had not been moved.We then got jammed into a handicapped room that had full recycling bin , garbage and pink mold in shower. Also all the plugs had been removed at back of tv. Nobody cared about any of it. People working the breakfast cafe were great.

The woman at the desk was extremely friendly and made me feel welcomed. I’m not sure what her name was, but she was a woman with short blonde hair.

Room was very spacious and hotel is in great location.

Friendly staff, room enough for the whole family, and convenient location to restaurants, shopping, etc...

Good spot to stay if you want to be able to walk around the popular downtown shops and restaurants.

Great location for all downtown Syracuse business

We checked in @5. Our front desk employee was awesome! I didn’t get her name. Location was excellent to Landmark Theatre. Loved the Penny Pub and the Chinese restaurant across the street

Armory square is trying hard to modernize Syracuse it still needs support. It doesn’t feel safe.

Great location.

The rooms are clean and well appointed. The hotel is across the street from many of the clubs. If you are younger this can be a great thing but if not, you may be kept up by the noise.

Great location

We have stayed here in the past and really enjoyed it. The hotel is conveniently located within walking distance of attractions like the art museum, Museum of Science and Technology, and some of our favourite restaurants. This time, the facility and our room were less clean than usual. We were also kept awake by street noise for most of the night. I think the cleanliness problem was probably a one-off as we have had good experiences in the past, but if you are staying here on a weekend night, especially with children, ask for a room on a higher floor not facing the street.

Wish Starbucks was opened

This hotel is within walking distance to the Landmark theatre which is why we stayed there. Limited dining is saying the very least! It cost $14 a day to park. A fire alarm woke us up, thankfully no fire. Most of the restaurants in the area were closed until Tuesday.

Bar staff was not very pleasant. Otherwise clean and comfortable.

Stayed 12 nights on business. Room was fine, had the usual amenities: tv, hair dryer, ironing board, mini fridge & coffee making facilities. They clean the rooms every other day but missed my room one day and my colleague’s on a different day, which only really mattered because we needed clean towels. TVs on my floor were upgraded in the middle of my stay. Towels supplied in different sizes on different days and sometimes the supposed bath towels weren’t big enough for an average sized adult - bigger then hand towels, but not proper sized towels for an adult to shower with. Blankets thin and even with mine folded over to double it up, it wasn’t really enough. No microwave in the room. Two big downsides - no safes in the room so couldn’t secure passport and laptop when out of the room, and the restaurant barely qualifies for that name. It’s just an open lounge area beside lobby with tiny menu that is just up on a wall. Not a proper sit down restaurant with proper menus and table service. It wasn’t good enough for a long stay. There are a number of restaurants and pubs within a few blocks but many of these were closed on Sundays and / or Mondays, which made getting food easily tricky, especially quick meals for breakfast and lunch. Business trips don’t involve a lot of activities outside the hotel and office so we really needed the hotel to have a decent restaurant on site. There is a small nook in lobby the sell snacks from. All staff friendly and helpful.

Our stay was very nice. The staff were very courteous, friendly and helpful. I thought the Bistro would have been more like a restaurant. It would gave been nice if they offered a breakfast buffet like other hotel chains.

The floor of the room had stuff from the previous customer, I received 3 invoices for 1 night for the parking and no breakfast available after 10 AM and the women at the desk don’t advise !!! I don’t recomend this hôtel!

Unfortunately it was just a poor experience .Booked a King and received a double Queen directly outside the bars.No remote for tv.Next day asked for a King room Checked online first .to be sure there were vacancies.Front desk said yes it would not be a problem.Came back later and we had not been moved.We then got jammed into a handicapped room that had full recycling bin , garbage and pink mold in shower. Also all the plugs had been removed at back of tv. Nobody cared about any of it. People working the breakfast cafe were great.

I paid for a room with a king sized bed and a full sized convertible sofa. What I received was a queen sized bed and an offer for a cot. The refrigerator did not work well, and my dinner leftovers were spoiled by the morning. There was an offer to make amends by giving vouchers for the bistro in the lobby but we were not informed that the bistro would close by 10 a.m., thus rendering the vouchers useless. There was no offer to reduce the already elevated price for the room due to the impending eclipse, despite the above-mentioned inconveniences. The staff, however, remained superficially friendly.

Breakfast included would have been nice other than that it was an awesome stay!

Parking should be included, the price per night is fair but high. Parking should not be an additional expense. Front desk staff kind and welcoming. We chose to add breakfast for $10/person. Excellent choice! Limited menu, included one hot or cold item and a beverage. Beverage choices were water, juice, soda or coffee (which was Starbucks). You order at the counter, with a choice to eat there or take the food to go, we chose to stay. Staff give you your beverage and a number to place on your table. Breakfast was served! Food was delicious, well temped and filling. The breakfast staff deserve a shoutout. They were very busy but did not lose their cool. All were pleasant and helpful. We did not wait long for our food. Very impressed, coming from a current chef and former server.