Montaña de fuego Mountain Resort & Spa

Nice view, good e

This is a old property and nice lush gardens the big problem is that the people there is really slow for everything. The food was buffet style every lunch and dinner and brake fast and always was the same. The room was clean but looks like they don’t pay attention to details.

The staff at this resort were incredibly helpful and friendly. The food was top notch, and the rooms were spotless.

Montana del Fuego is the worst-managed resort of any resort we’ve ever stayed at.. The view of a lake and the volcano from our room was magnificent; the massage therapists were outstanding, and the concierge, Roxana, as well as Jorje, plus Fernando and others in the dining room, were excellent, but… The bathtub in the room was cracked and leaked from the bottom so that water came over the bathroom floor. This was dangerous, since the entire two bedroom unit had only one small mirror in its only bathroom, so we had to be careful that we weren’t using the hairdryer while our feet were in water. Water also came through the windows and onto the floor and soaked our luggage in the main bedroom. Moreover, the water for the tub was lukewarm and only dribbled from the faucet. Complaints to the management resulted in only a minor adjustment to the warmth and the water pressure. There was only one lamp in the two bedrooms. It did not even have an on and off switch. When plugged in, it constantly flickered, so we could never depend on any light from this one lamp. Promises from the front desk to replace it were unfulfilled. Although we had an all inclusive package, a number of meals were mediocre buffets. For the first four days at the resort, the pipes screeched louder than any cat about 20 to 30 times during the day and night. The door from the bedroom to the porch is a quick drop off, a serious fall waiting to happen.

Staff very friendly and helpful