Bahia Principe Explore Turquesa - All Inclusive

Dear Hotels.com Customer Service, I am writing to express my disappointment regarding my recent stay at Bahia Principe Grand Turquesa - All Inclusive , which I booked through your platform. We specifically paid for a superior room with a view; however, upon arrival, we were given a room overlooking the parking lot. When I addressed this with the hotel management, they stated that room assignments are subject to availability and claimed they are not responsible for the descriptions or bookings made on Hotels.com. In addition to the room issue, I wanted to share some feedback regarding the guest experience: - Location and Transport: The beach is a 20+ minute walk from the lobby. While there is a train, the wait times can be unpredictable. - Beach Amenities: To secure a spot with an umbrella, guests must wake up at 6:00 AM to make the 20-minute walk, and even then, a spot is not guaranteed. - Dining Reservations: Despite staying for a full week, we were only permitted to make three restaurant reservations. We were required to eat at the buffet for the remaining four nights. All things considered, we were not satisfied with this experience and do not plan on returning to this property. I would appreciate it if you could look into the discrepancy between what was paid for on your site and the service provided by the hotel. I look forward to hearing from you.

Resort was big with a lot to do, and see. Overall the family had a good time. The à la carte restaurants require reservations and unfortunately are very hard to get and you are unable to make them in advance. Not sure if there is some sort of trick to it, but we tried to make reservations on the first day there for the five nights we stayed and couldn’t get any on any of the days. The buffet food was AWFUL. So food needs a major improvement. Resort states you can’t “reserve” chairs but that didn’t stop people from doing so. We got to the pool at 9am and every chair had a random towel on it with nobody in sight. 6 chairs had bandannas tied on them from 9am to about 4:45pm when we left and not a single person came once. Many people including us were frustrated with the lack of awareness and chairs. Resort probably needs to do a better job either more chairs or more “policing”? The activities staff are great, very helpful and fun. The wave was a highlight but did cost extra. The trams/trains were great they came all the time. Some resorts you have to wait 15 minutes but not here. Room was clean!

I was amazing and so lively. The community was great.

Most of the staff was amazing! I loved the buffet the food was delicious and the drinks had me feeling great and wanting to drink more. I loved this location. Would definitely recommend.

The stay was extravagant; the à la cartes were great, the room was spacious, the excursions were executed very well, and the workers are very nice. If you cannot speak spanish, they accommodate for those who speak english as wel. The only downsides was the pressure of the water in the hotel rooms shower, and the buffet (similar items everyday). Regardless, the hotel itself is great, the beach is wonderful and getting around the resort is very simple with the shuttles they have that drive you to your destination (depends on the shuttle you get on)