Name: Hyatt House Richmond - Short Pump
Address: 11800 West Broad Street, Suite 1098, Richmond, Virginia, United States of America, Richmond, Henrico County, US
Price range: US$126–US$280 per night
Rating: 8.88

What guests think

At Hyatt House Richmond - Short Pump, travelers praise the walkable location inside Short Pump Town Center and the spacious, apartment-style rooms with kitchens and comfortable beds, while noting signs of age and maintenance issues in some areas.

Cleanliness feedback is mixed, from spotless stays to reports of odors, dust, bathroom mold, and occasional pests. Service is often friendly and helpful, though several guests encountered check-in delays, limited housekeeping, and uneven follow-through. Facilities frustrations include slow or out-of-service elevators, mall-shared parking with few dedicated spots, a closed pool and early patio hours, plus renovation disruptions such as noise and intermittent hot-water shutoffs. Expect a convenient, suite-style base with variable upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Elevators are often slow and sometimes out of service; parking is shared with the mall and limited near the entrance. The pool is closed, the patio closes early, and some renovations caused noise and intermittent water shutoffs; bar service is inconsistent.

Related guest reviews

2

Jill

30 Jun 2024

·

Stayed 1 night

One of the two elevators was broken. Long wait times! Rotten Egg smell and broken a/c in common areas, run down looking with peeling paint in hallways. Check in guy was nice, the house keeping lady at 9am on the day we checked out banging on the door was not so nice! I have stayed in Hyatts before but this by far wasn't cheap and wasn't a good stay or hotel at all!!!

4

Nicole R

28 Apr 2025

·

Stayed 4 nights

Breakfast was good. Staff was pleasant. I didn't like that this hotel sat in the parking lot of a busy mall. I couldn't enjoy the fire on the patio in the evenings, not only did they shut the patio at 8pm every night but the fire was never even lit. People like to enjoy a fire at night so it makes no sense that they close the patio before dark!

6

carol

23 Jun 2025

·

Stayed 7 nights

The entrance to the hotel was very welcoming, and the breakfast was outstanding. I found our room (suite) to be less than average. The floors were old and coming apart in the kitchen area, the mattress was so old and It had a topper on it, and the couch was hard to get out of because you'd sink into it. There were two elevators there and one elevator was out for several days, which made our weight much longer each time we needed to get on the elevator. I was quite disappointed since we had planned on staying there for seven days, reduced it to six, but would've reduced it further if our plans could accommodate that.

8

Marion

18 Aug 2025

·

Stayed 8 nights

The property was nice—very clean. Staff was very courteous and welcoming. Breakfast was okay. Food was what you expect for breakfast included. Sometimes ran out of glasses, utensils, or juice. Parking could be challenging. No designated hotel parking—had to hunt down spots in mall parking. Not a problem after 7 pm.

4

Keith

19 Dec 2025

·

Stayed 4 nights

The room was clean and spacious. Breakfast was fine. Staff was hit-or-miss. Would have been nice to have running water the entire time. In lieu of that, the hotel could have offered free bottled water. Instead, they had $6 bottles. The noise from renovations was not ideal. The last two days there was only one elevator. If we’d known about the ongoing renovation, we’d have chosen a different location. We also would have preferred to be given a schedule of water shutoff times/days at check-in. Once renovations are complete, most of these issues should be resolved, so next year might be a better time to stay.

10

Donna

30 Jun 2024

·

Stayed 1 night

Elevators were slow and in need of a good cleaning.

10

william

11 Dec 2025

·

Stayed 1 night

Check in staff was very cordial and helpful. Nice room. Slow elevator. Lots of food nearby.

4

Richard

24 Jun 2025

·

Stayed 4 nights

Zero service at hotel. No one came to our room for the 4 days we were there. Had to ask for bathroom towels several times before we got them. Old property that’s not in good shape. One elevator working for a 6 story building so every trip up or down was an unpleasant experience. Wouldn’t stay there again.

6

gerald

6 Oct 2025

·

Stayed 3 nights

Location is the reason to stay. Hotel elevators are extremely slow. Furniture in room is not the most comfortable and room shows age. The hallway carpets need to be changed on the 6 floor

10

Tunisia

2 Jan 2023

·

Stayed 2 nights

No pool, told it had been closed. As in filled in. Nice get away, bathroom doors do not have knobs or locks, no privacy. Barn door, sliding door that Does Not close all the way. Kitchen stocked with utensils etc. Breakfast was sufficient, but you're surrounded by restaurants in the mall and all over Short Pump.

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Cleanliness

Cleanliness reports are inconsistent, with many clean rooms but recurring mentions of dusty carpets, bathroom mold, hallway odors, and occasional pests.

Related guest reviews

8

Michelle

18 Apr 2025

·

Stayed 1 night

The check-in was quick however our keys did not work at first. Staff member was quick to make new keys and brought them up to the room. The room was not very clean. It was dusty and the bathroom had mold on the caulk around tub. Also, there was a hair in the sink. Yuck! Otherwise it was a quick area just to sleep for the night. Glad we only had the one night.

10

Aisha

24 Jul 2024

·

Stayed 1 night

The property is connected to a shopping area and many restaurants. You can park for free. The rooms were clean and had a great breakfast.

4

Andre

3 Mar 2025

·

Stayed 1 night

Disappointing Stay – Needs Improvement I was not impressed with my stay at this hotel. As soon as I stepped into the hallways, there was an unpleasant smell, which continued in my room—especially the carpet. The hot water in the shower took at least 10 minutes to heat up, which was frustrating. The walls were not as clean as they should be, and the TV was covered in dust. On top of that, the bed was uncomfortable, making it hard to get a good night’s sleep. Overall, this hotel needs some serious cleaning and maintenance. I wouldn’t stay here again unless improvements are made.

10

Rashad

27 Sept 2025

·

Stayed 1 night

Great clean room , would stay again

10

Melinda

24 Oct 2025

·

Stayed 1 night

Hotel and room were comfortable and quiet. Very satisfied with the cleanliness of the room. Bed and pillows were very comfortable; slept well.

10

Keun Yeong

1 May 2025

·

Stayed 2 nights

Really clean Everyone was nice whose working for hotel Especially breakfast was great

10

Amelia

7 Oct 2025

·

Stayed 3 nights

Always clean and quiet.

4

Terri

17 Dec 2024

·

Stayed 3 nights

The website says no pets unless they are service animals. I saw several that were obviously not service animals because of the behavior. I'm allergic to dogs and cats so I want to stay at a hotel that at least doesn't allow pets on a floor. The carpet was nasty in our room and there was mold and mildew in the bathroom and grout coming out of the tile.

6

Kenneth

29 Sept 2025

·

Stayed 3 nights

We called ahead to ask if they had cribs for our two daughters. They said they did, and had them in the room ready for us. Problem was, they weren’t cribs. They were travel pack n plays, which if you have kids you know are two VERY different things. We truly would have booked somewhere else that had cribs available if we knew. In addition, there were some ants in the room and some small stains on the sheets. Cleanliness wasn’t terrible but it didn’t feel as clean as it should. The staff was really nice and attentive, and the breakfast was solid. It’s really convenient to the short pump mall. Definitely wouldn’t recommend it, though. We expected a bit more from a Hyatt.

4

Nicole

7 Sept 2025

·

Stayed 1 night

I liked the hotel, my room was just dirty.

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Rooms

Rooms are spacious and apartment-style with useful kitchenettes, and beds are generally comfortable. Some feel dated with maintenance issues (low water pressure, broken doors/fixtures), and noise from hallways or slamming doors can be a problem.

Related guest reviews

10

Erica

19 May 2025

·

Stayed 1 night

It's was very nice, bed was huge, and room was clean.

6

Arthur

1 Sept 2025

·

Stayed 1 night

Great hotel location. The room was nice with a full size fridge and a small cooking area too. The one complaint is that all night long I heard doors slamming because the room doors slam shut and are pretty loud. Normally we stay across the highway at the aloft. It’s also another great option in the area.

8

Big

6 Jul 2025

·

Stayed 3 nights

It was good very comfortable and nice and clean very polite workers and nice customer service but the only thing was my bathroom slide door was broken that was my only struggle but overall everything was good.

10

Philip

22 Dec 2024

·

Stayed 2 nights

Easy access to the mall- nice suite space. Has kitchen and a nice breakfast.

10

Michael

8 May 2025

·

Stayed 3 nights

Was there for my Anniversary, was a great area. All kinds of Shopping and Restaurants. Rooms were nice and spacious.

10

Roger

13 Sept 2025

·

Stayed 3 nights

Great location. Nice King Suite. Comfortable bed. Clean.

10

Piqueta

26 Jul 2024

·

Stayed 1 night

The room was equipped with a large fridge, electric stove, a dishwasher. The room was very modern and beautifully decorated and the free breakfast was very tasty.

6

kelly

24 May 2025

·

Stayed 1 night

Not happy with our room. We were assigned a connecting room and could hear the people next door talk all night. The walls are paper thin. Also, the bathrooms need to be remolded.

6

gerald

6 Oct 2025

·

Stayed 3 nights

Location is the reason to stay. Hotel elevators are extremely slow. Furniture in room is not the most comfortable and room shows age. The hallway carpets need to be changed on the 6 floor

8

Ivan

14 Sept 2025

·

Stayed 1 night

The hotel looked great and the location was perfect. The only problem I had was that the shower didn’t have enough water pressure and the bathroom floor tiles were loose due to water damage.

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Service

Staff are widely praised as friendly and accommodating. However, several guests experienced check-in delays, limited housekeeping, and inconsistent responses to requests.

Related guest reviews

8

Shereen

1 Dec 2025

·

Stayed 1 night

The staff was wonderful and professional. My family and I enjoyed our stay at the hotel. The location is fantastic, as you're connected to the mall! Breakfast options were the best compared to other hotels.

4

Elizabeth

19 Feb 2023

·

Stayed 1 night

The front desk staff was rude. At check in, which was supposed to be at 3, she told me it wasn’t ready and they would text me when it would be ready at 4. Well that text message never happened. So my husband went in to check in after 4 and that’s when they tried to explain the laundry service was slow that day and they were behind. That would have been way more appreciated when I came at 3 and she told me I was there too early. I even showed my reservation slip that said 3pm for check in! Then the hotel smelled like natural gas and deodorizer mixed. Very strong. They were unable to explain that. Our suite, had a broken bathroom door, a noisy fridge…my amazing husband just reminded me, it could already be worse. Richmond was a blast. But we will not stay at the Hyatt House again.

10

Erica

2 Jul 2025

·

Stayed 1 night

Customer service is always great from the staff but in particular during this stay Ms. Deborah, the housekeeper was ver helpful and pleasant.

4

Ronald

13 May 2025

·

Stayed 1 night

The property is lovely with a nice breakfast. The challenge was that our room was not ready on arrival. Check in is 1600, we arrived at 1630. For this type of property this is now what we would expect.

10

Wendy

28 Dec 2025

·

Stayed 7 nights

Room was clean and the staff was always very friendly. I had forgotten to bring my makeup remover and was quite surprised that they had a little complimentary makeup remover wipe among the little soap and lotion that they provide. I was pleasantly surprised, and it helped me until I buy some the next day.

6

Thomas

16 Jun 2025

·

Stayed 5 nights

When we arrived early we were asked if we reserved with a third party (Expedia), then were told we would receive a text when the room was ready. Shortly after, I received notice my credit card had been charged, but still no text. We waited two more hours, finally returning at 4:00, and were allowed to check in. The new clerk apologized for never texting, but we question if using a third party contributed. Upon check out, the clerk would not provide a receipt stating that I would have to get it from Expedia.

10

william

11 Dec 2025

·

Stayed 1 night

Check in staff was very cordial and helpful. Nice room. Slow elevator. Lots of food nearby.

4

Richard

24 Jun 2025

·

Stayed 4 nights

Zero service at hotel. No one came to our room for the 4 days we were there. Had to ask for bathroom towels several times before we got them. Old property that’s not in good shape. One elevator working for a 6 story building so every trip up or down was an unpleasant experience. Wouldn’t stay there again.

10

Stephen

29 Apr 2025

·

Stayed 1 night

Great stay. Professional, courteous staff, clean room, easy check in / check out.

2

John

6 Jun 2025

·

Stayed 2 nights

Hotel check in staff was rude. Room was dirty. Furniture damaged. Overpriced for value. Would never recommend to anyone that they stay there.

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Location

Excellent, walkable location directly at Short Pump Town Center with easy access to dining and shopping. Downsides include limited dedicated parking and occasional difficulty finding the property or signage.

Related guest reviews

8

Shereen

1 Dec 2025

·

Stayed 1 night

The staff was wonderful and professional. My family and I enjoyed our stay at the hotel. The location is fantastic, as you're connected to the mall! Breakfast options were the best compared to other hotels.

8

Darrin

14 Sept 2025

·

Stayed 2 nights

Hotel is excellent the issue was finding the hotel directions are lacking and the young man I could could k ly tell to to ask the GPR he could not identify anything around the hotel. Good part I found the other Hyatt and the gentleman at that hotel gave me perfect directions.

10

Kevin

8 Jul 2025

·

Stayed 2 nights

It was close to EVERYTHING!!!! Food, shopping, gas and major highways. Staff was excellent, Breakfast was good….only one thing was wrong it has no pool. But other than that it’s a very good hotel. And the bed was great to sleep in!!! I was out like a baby lol

10

Elizabeth

5 Mar 2023

·

Stayed 1 night

The hotel is located in a huge mall so convenient to everything and within walking distance. Only drawback is the fact there is no dedicated hotel parking or valet so you are subject to finding a spot in mall parking. Not easy on a Saturday afternoon!!

10

Robyn Lynn

20 Jun 2025

·

Stayed 3 nights

Perfect location, walkable to so many great restaurants, shops. Spacious clean rooms. Comfortable beds. Front desk staff always great us when we come in or go out. Great hotel!

8

Marion

18 Aug 2025

·

Stayed 8 nights

The property was nice—very clean. Staff was very courteous and welcoming. Breakfast was okay. Food was what you expect for breakfast included. Sometimes ran out of glasses, utensils, or juice. Parking could be challenging. No designated hotel parking—had to hunt down spots in mall parking. Not a problem after 7 pm.

10

Lynne

23 Aug 2024

·

Stayed 1 night

Location was perfect and the hotel/ staff was great!

10

Gwendolyn

1 Jul 2025

·

Stayed 2 nights

Perfect location for shopping and food. The staff were excellent and friendly the rooms were clean and comfortable!

10

Nancy

18 Feb 2024

·

Stayed 1 night

Great location at Short Pump Town Center. Easy check in. The property is looking a bit dated although still feels clean.

10

David

8 Jan 2024

·

Stayed 1 night

Great location for the mall and the restaurants as well as ease of arrival from the highway.

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Dining

Breakfast is frequently praised for variety and quality, though some guests found it average or poorly replenished. Bar service quality varies.

Related guest reviews

10

Alexander

13 May 2025

·

Stayed 1 night

This was a nice hotel, clean, staff was friendly, and breakfast was very good with many options, and lots of seating. Great stay!

8

Shereen

1 Dec 2025

·

Stayed 1 night

The staff was wonderful and professional. My family and I enjoyed our stay at the hotel. The location is fantastic, as you're connected to the mall! Breakfast options were the best compared to other hotels.

8

Sarah

5 Jan 2024

·

Stayed 1 night

The food wasn’t very good at all.

8

Alicia

24 Jan 2025

·

Stayed 2 nights

This was a nice hotel, clean, quiet, aesthetically pleasing. The only complaint I had was that our king size bed had 4 small square pillows on it. We had to ask for more. Also, I have didn’t like that new towels and wash clothes weren’t automatically provided to us the next day. Oh and the breakfast wasn’t too good either. Other than that, we were satisfied with our stay.

10

Mark

29 Jul 2025

·

Stayed 1 night

Our room/floor was very quiet, clean and well appointed. Desk staff are very attentive and friendly. The breakfast is the best of any hotel we’ve stayed at and the set up is superb. We live in the blue ridge mountains and come to Richmond a couple times a year. This is our favorite spot and really feel comfortable at this hotel.

10

steve

2 Mar 2025

·

Stayed 1 night

Great location. Clean! Great breakfast!

8

Brittany

5 Aug 2023

·

Accommodations were great but breakfast was the worst we have ever had at a Hyatt. Powdered milk with chunks floating, sausage hard as a rock, no batter for waffles.

10

Naoko

6 Aug 2025

·

Stayed 1 night

Clean room and nice location. Breakfast is wonderful!

8

Curtis

1 May 2025

·

Stayed 2 nights

This was our second stay at Hyatt House Short Pump Town Center. The room is well laid out and the bed is comfortable. The kitchen was well equipped. Some minor negatives. The lobby, both times, had an odd odor to it, not welcoming. The lighting over the vanity/sink was not bright enough. The chicken sausage was not good, tasteless and tough around the edges. Otherwise, being connected to the mall was a huge advantage over the local competition!

8

Jeffrey

27 Oct 2024

·

Stayed 1 night

Great hotel. Very clean. Bartender was not good. Left both times we were there for extended periods. Coffee at breakfast ran out and was not replaced for last 30 minutes we were at breakfast. But hotel room and hotel itself were fine.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$156
February	US$165
March	US$205
April	US$172
May	US$168
June	US$161
July	US$155
August	US$151
September	US$156
October	US$172
November	US$172
December	US$158

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $203	17 $158	18 $240	19 $180
20 $168	21 $152	22 $223	23 $235	24 $157	25 $184	26 $249
27 $135	28 $216	29	30 $192

Su	Mo	Tu	We	Th	Fr	Sa
				1 $129	2 $130	3 $142
4 $126	5 $133	6 $147	7 $235	8 $129	9 $146	10 $229
11 $129	12 $130	13 $137	14 $189	15 $129	16 $193	17 $237
18 $126	19 $138	20 $196	21 $131	22 $238	23 $280	24
25 $158	26 $133	27 $138	28 $133	29 $129	30 $142	31 $142

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Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed with Sofa Bed, Corner (Hollywood)

Deluxe Suite, 1 Bedroom, Kitchen

Suite, 1 King Bed with Sofa Bed, Corner (Fitness)

Studio Suite, 1 King Bed with Sofa Bed, Kitchenette

Standard Room, 2 Queen Beds

Studio Suite, 1 King Bed with Sofa Bed, Accessible, Bathtub

Executive Suite, Corner

Guest reviews

Fabulous

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

FAQs about Hyatt House Richmond - Short Pump

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