Playabachata

Agréablement surprise par l’hôtel playa bachata! J’y ai passé un super séjour, l’hôtel est propre et très entretenu. Ma chambre était nettoyée tous les jours, bonne literie, les chambres sont un peu dans leur jus mais confortables, l‘équipe d’animation est top! C’est un hôtel très animé donc pour ceux qui recherchent de l’ambiance allez y! Concernant le restaurant principal la Roca, il y a bcp de choix et on y trouve tjs qqchose à notre goût. Le resto steakhouse vous proposera de la viande succulente! Et pour le snack, c’est correct. Les spectacles sont tjs autour de la danse et bravo à la troupe de danseurs de l’hôtel qui nous a régalé tous les soirs! La plage est jolie, elle est grande, bcp de transats et d’ombre.. la mer a de jolies couleurs qd il fait soleil par contre pas mal de courant car il y a souvent du vent (ce qui est d’ailleurs très appréciable) le hic serait les transats qui ont largement fait leur temps, surtout aux piscines car à la plage il y en a en bon état. En bref, super rapport qualité/ prix!

I’d like to start with the good , which is the service from the check in to the waiters/waitress and other staff was good , they were very helpful and would try to answer any questions to the best of their ability. The grounds of the resort was nice and decently Maintained on the side that was used . The main pool always had music and people in there , there was two other pools on a quieter side that we used and those were maintained relatively well. There was only two speciality restaurants which reservations would frequently go very fast , I saw people waiting from as early as 6am. If you and your family are picky eaters then I don’t recommend this resort, there was a pizza shop and coffee shop w some snacks and ice-cream and those I didn’t care for either . For the bad while the room was nice and the balcony was amazing to use at night to catch some air the bathroom could use a lot of work. There were stains that you couldn’t remove from the tub and broken tiles, and frequent ‘blackouts’ that would last from a couple mins to the longest one being 30-35 mins where all electricity would turn off, this happened multiple times in my stay there sometimes 2-3 times a day , no matter what time of day, during clear weather This seemed to not affect the main resort lobby area . I just wanted to make sure if you book these are the possible things you’d have to be okay with .

Deberían poner una barra de bebidas en las otras piscinas de atras

Buen lugar, pero el buffet es poco variado, todos los días prácticamente lo mismo. Hace falta una barra en la piscina

Booked this resort on $, get what you pay for. On property for less than 3hrs before going to the front desk to upgrade to The Senator. No wifi in the room was huge, we work from our phones, have children who enjoy tablet time at night.(Wifi issues were stated but never expected the lobby to be the only place we could connect). We had luke warm water which was brown, a busted window above the tub & the room was so small. Night/day between the resorts, still would not return. Breakfast lacked any protein, able to find bacon 1 time during our stay, hot dogs are NOT sausgage. Part of the pool was closed for reno, no swim up bar. Nightly shows, according to my 7yo daughter weren't appropriate/gross for kids. Buffets are small/minimal offerings & not refilled. No pool/beach bar service. We lost power and water many times. BEST parts: BRAULIO was a life saver in ALL the ways, he is reason our trip was enjoyable!! Kids loved the Nutella pump near the pancakes! Al a Carte dinners were good, reserving them was easy. Coffee, ice cream and pizza shops were great between shared amenities. The sports bar: GREAT service/food. Probably the most memorable of our trip between baseball/football games, had it all and again GREAT staff. The small outdoor sitdown to the left of the pool had good service and food. ARIEL was great & treated my kids so well. There's an area near the cruise ship port with a private beach, shopping, massages, etc NO ONE told us about this.

Great location, bar overlooking the beach. Limited food after 11. Overnight food service run by a one man show. Not fair for him and greedy locals. Lost power overnight, yes no A/C, yet sister resort did not loose power. Staff is welcoming and friendly. Thier entertainment crew is amazing

Not a bad resort. Food is okay, staff is friendly, pool is good. Its connected to another resort so the properties have plenty of walking space, beach is fine although the swimming is not great. Its a bit rocky. I would come back

Love the Playabachata. Stayed for 2 weeks. Plenty of food choices, great long beach, fun action pool and quiet pool, staff were amazing on all fronts.

Es nuestra (en familia) segunda vez en 6 meses y ya cuento con reservación para junio. Nos encanta. Es amigable. El personal simpático y amable. Los equipos de animacion son muy divertidos y dinamicos. El acceso a aresas de Senator, pizzeria, heladerias, es un plus mas las otras tres picinas tranquilas del antiguo hotel.

We arrived a couple of hours before check-in and were turned away at the main gate. No other hotel that we have visited in the past has done that. Once we were allowed to check in, it became a hard sell to get us to upgrade to the VIP Senator portion of the resort. Rooms were outdated and while the cleaning staff did their best, the roaches still thrived. Weekends are crowded and there are long lines at the buffet. Flies abound the dining area is all open so this can't be avoided.They claim six restaurants but only two are avilable unless you upgrade to VIP at the Senator. No wi-fi in the rooms, only in the main lobby and spotty at best. We did not even attempt to go into the pool... The only saving grace was the beach but even that could do with a little better maintenace. Rent or buy something that can rake the seaweeds away from the sand. Shelf liquor not of good quality. they were generic bottles with no name brands. My advice is to either renovate or shut down the old part of the resort. Maybe just concentrate on the Senator. It looks nice from the outside but I couldn't speak to its service and dining since we weren't allowed in the other 4 restaurants. Not recommended.

Area around the pool was very nice. Everybody was so welcome, nice and friendly. My biggest issue was the cleanliness in the room as it didn’t look very clean.

Service was great. The room cleaning was perfect. The only bad thing I should say they did not have too much options in food.!

The rooms had roaches and spiders. Limited food variety. Dining areas had flies. Staff did what they could with what they had.

HORRIBLE place to stay. Super dirty, very old, food is disgusting, ants and spiders all over your bed, walls inside your room… Pictures displayed here are not real.

Our A/C didn't work. The tub wasn't clean. They didn't clean a used drinking cup instead they just rinse it out and put it by the sink. You can only use the wifi in the lobby area. They don't have access to purchase wifi for the room.

Ants in the room were super annoying. There were so many of them.

We arrived a couple of hours before check-in and were turned away at the main gate. No other hotel that we have visited in the past has done that. Once we were allowed to check in, it became a hard sell to get us to upgrade to the VIP Senator portion of the resort. Rooms were outdated and while the cleaning staff did their best, the roaches still thrived. Weekends are crowded and there are long lines at the buffet. Flies abound the dining area is all open so this can't be avoided.They claim six restaurants but only two are avilable unless you upgrade to VIP at the Senator. No wi-fi in the rooms, only in the main lobby and spotty at best. We did not even attempt to go into the pool... The only saving grace was the beach but even that could do with a little better maintenace. Rent or buy something that can rake the seaweeds away from the sand. Shelf liquor not of good quality. they were generic bottles with no name brands. My advice is to either renovate or shut down the old part of the resort. Maybe just concentrate on the Senator. It looks nice from the outside but I couldn't speak to its service and dining since we weren't allowed in the other 4 restaurants. Not recommended.

Totally not worth the $304 I payed!! If I could give a 0 stars I would! Too much noise late at night. Food was absolutely disgusting!! Drinks have to be bought and were not worth the price. Staff and people holding the bread with their bare hands. Kitchen utensils were dirty. This place should either be shut down, renovated and hire staff with a sense of hospitality. Room was dirty, toilet was yellow and dirty, bathtub smell disgusting and whole room could benefit from a good renovation since everything is outdated.

Este hotel opera en condiciones pauperrimas. Solo el area de la playa esta limpia y bonita, el resto todo con falta de limpieza, de higiene y muy descuidado. Está infestado de cucarachas. Nunca volveré. Fue la segunda vez que lo visite con mi familia y estamos muy disgustados.

I don't usually leave reviews, but my recent stay at Playa Bachata Resort compelled me to share my experience. Unfortunately, the resort fell short of expectations. The check-in process was chaotic, and the room assignment process seemed disorganized. The bedrooms were not only dirty but also plagued by mosquitoes and other issues. The bathroom water had a strong sewage smell throughout my three-day stay. The pools were unclean, and the lawn chairs were broken and covered in bird droppings. The main dining area was infested with roaches of all sizes, which was unappetizing and disturbing. The food lacked variety, was often overcooked, and didn't look appealing. The chefs' handling of food was careless, and their attitude was unfriendly. It's disappointing to see a staple resort in Puerto Plata in such a state of disrepair. Despite the challenges, the staff were kind, helpful, and resourceful, making the best of a difficult situation. Hopefully, this review will highlight areas for improvement.

ACs are not great

Make sure you have a squared adapter, otherwise you will not be able to charge your devices. We were not informed they charged extra for one until our last day when we asked why is everything so outdated. Very old resort. Drinks were horrible, food was actually good. Rooms are so old and need lots of updates. At least retouch the walls! The staff were friendly. Would I stay again? Absolutely not. You’re getting what you pay for. The deals are good and the entire DR will be there. Very crowded during weekends.

The check-in staff needs to provide more information about the property because the room doesn't have a charging outlet. The phone only has the European system

Dining was limited with only 1 restaurant to choose from outside of daily buffet options. The rooms were small and AC was not working well. The physical keys were an inconvenience and the rooms were far from lobby/restaurant/pool and beach. Overall, staff was nice and accommodating. But will not be returning to this particular resort.

Necesitan modernizar las habitaciones,los toma corrientes no son funcionales

Resort out dated

Great hotel in a beautiful location! Do not book the standard room that sleeps 2-4 people if you have more than 2, as the room doesn't come equipped with the beds - you need to book a family room instead or waste a few hours on your first day trying to get an extra bed. The room is falsely advertised as 2 double beds, or 1 king bed - but the hotel explain that they do not offer double beds and it should say 2 single beds or 1 king bed. Other than that, a lovely stay, and credit to the reception team and manager who understood our frustration and helped us out.

Our A/C didn't work. The tub wasn't clean. They didn't clean a used drinking cup instead they just rinse it out and put it by the sink. You can only use the wifi in the lobby area. They don't have access to purchase wifi for the room.

Room are very clean but need upgrade. Cannot cotrol the AC and the ceiling fan is very old and makes squeaky noises

Food verity, rooms outdated , no WiFi

Empezando, llegué 1 hora antes del check in, no me dejaron entrar al lobby a esperar y me tuve que quedar afuera con mis hijas y mi madre. Nos hicieron sentir menos solo porque NO íbamos al hotel mas prestigioso (Senator), cuando nos dejaron entrar había una línea tan larga, poco personal, un calor súper fuerte y vinimos entrando a las 4:30 para llegar a una habitación sin aire y sin línea telefónica. Esa misma tarde, al percatarme el aire fue a servicio y le expliqué pero no hicieron nada, volví un dos veces más y volví a explicarle que mi hija y mi hermana sufren de asthma y que no podían estar sin aire pero solo dijeron que iban a enviar a alguien pero no hicieron nada. Amanecimos como pudimos, sin dormir. Al otro día tuvimos que irnos y dejar la estadía a media porque eran las 6:00 pm del día siguiente y aún no había teléfono ni aire. Otra cosa, los empleados en su mayoría son mal hablados, el buffet la comida es buena pero están muy desorganizados y se hace caos a la hora de comer, hay cucarachas en el restaurante que te pasan por los pies. Tuvimos una experiencia horrible.

Para mi ofrecen buen entretenimiento , comida en el buffet , excelente servicio al cliente y animación . Todos los empleados tratan de complacer a el cliente en todo ;con lo que ellos tengan a la mano y eso vale mucho . Lo único que puedo comentar constructivamente como cliente, es que necesitan carritos para transportar clientes mayores de edad y con condiciones por que algunas habitaciones quedan retiradas y a la vez trabajar ya pero ya en cuestión de los aires acondicionados en las habitaciónes.Me lleve una linda experiencia en mi estadía del 8de junio al 15 de junio 2025 . Heladería, pizzería y café spots aparte del buffet muy excelentes . Me disfruté la entrada y salida de los cruceros en la mañana y tarde . Espero volver pronto boricua desde VA USA.

The staff, Everyone is friendly, Maria at the front desk is an angel.

The staff are very friendly, they do a great job in keeping the property grounds well kept and clean. The rooms are typically fine just have a few minor repairs they could make(like cracked tiles, and some outdated fixtures). I didnt like how crowded the dining area was all the time. They may need to open a second one during busy season or when they are fully booked. (They have the space the facilities to do that), Lining up for your meal can take 20 to 30 minutes, and you can never find a table, especially if you have more than 2 people in your group. Overall our stay was very gpod and would go back again. This was our second visit there.

Everything was so perfect the staff and everyone else except this guy that works in the night by the loby his name is Finesse be aware of him very rude Man he treated us like we don’t belong there and like don’t care about costumers at all everyone else was super friendly and helpful specially the day dancers chocolate and happy boy and the rest of them very nice people. Please look out for that finesse Guy if he’s fired i would come back again . Btw no Wifi on rooms only loby .

Excelente servicio al cliente.

Super nice resort with great customer service.

After reading negative reviews we were worry But, we were actually blown away in how beautiful this hotel was. Front desk staff Yandra was amazing!, hotel personnel in general were very accommodating and pleasing. Buffet staff Ramon and Moises were amazingly accommodating and making sure we had everything we needed. Fabio at the pool bar we'd nicknamed him"papà" very pleasant and kind always had our cups full. Hotel rooms very amazing comfortable and super clean. Great air-conditioning. Room cleaning services was awesome always left a nice decore in our bed and curtains. His hotel has a partner Senator which is lovely as well.

We arrived a couple of hours before check-in and were turned away at the main gate. No other hotel that we have visited in the past has done that. Once we were allowed to check in, it became a hard sell to get us to upgrade to the VIP Senator portion of the resort. Rooms were outdated and while the cleaning staff did their best, the roaches still thrived. Weekends are crowded and there are long lines at the buffet. Flies abound the dining area is all open so this can't be avoided.They claim six restaurants but only two are avilable unless you upgrade to VIP at the Senator. No wi-fi in the rooms, only in the main lobby and spotty at best. We did not even attempt to go into the pool... The only saving grace was the beach but even that could do with a little better maintenace. Rent or buy something that can rake the seaweeds away from the sand. Shelf liquor not of good quality. they were generic bottles with no name brands. My advice is to either renovate or shut down the old part of the resort. Maybe just concentrate on the Senator. It looks nice from the outside but I couldn't speak to its service and dining since we weren't allowed in the other 4 restaurants. Not recommended.

Staff did not inform us that the shows would be at the nearby hotel. They expected my 83 year old mother to walk 15 minutes. Breakfast stations were slow. Long lines to get eggs. Customer service never picked up phone. Poor management.

I enjoyed my stayed especially the beach so relaxing. Entertainment is on point great job to the staff. also have acess to other resort for coffee, icecream, pizza, pool and beach etc.. The downfall is the rooms is outdated and no wifi. I would definitely come back.

The walk to the room was too long. The property was too dated

Service was great, lovely beach and not too crowded

The food was good. The property is old and well used. The air conditioner leaked on our luggage. The resort is a fair way out of town, so that adds up quickly in taxis bills. Overall it was ok probably won't stay again. The wifi is useless, only in the lobby.

Great location, bar overlooking the beach. Limited food after 11. Overnight food service run by a one man show. Not fair for him and greedy locals. Lost power overnight, yes no A/C, yet sister resort did not loose power. Staff is welcoming and friendly. Thier entertainment crew is amazing

Good basic hotel- clean, good food and beautiful beach. If you’re looking for glamorous this is not for you. We loved it!

Great value for the price. Stayed for 9 nights. Food was wonderful, well cleaned rooms. An older resort but well maintained. Staff was just amazing. Beautiful beach.

Love the Playabachata. Stayed for 2 weeks. Plenty of food choices, great long beach, fun action pool and quiet pool, staff were amazing on all fronts.

This property has a really nice view. You can see the ocean.

I like the beach which was very peaceful and quiet i didn't see no vendors at all. I had just a wonderful time.

The rooms had roaches and spiders. Limited food variety. Dining areas had flies. Staff did what they could with what they had.

Booked this resort on $, get what you pay for. On property for less than 3hrs before going to the front desk to upgrade to The Senator. No wifi in the room was huge, we work from our phones, have children who enjoy tablet time at night.(Wifi issues were stated but never expected the lobby to be the only place we could connect). We had luke warm water which was brown, a busted window above the tub & the room was so small. Night/day between the resorts, still would not return. Breakfast lacked any protein, able to find bacon 1 time during our stay, hot dogs are NOT sausgage. Part of the pool was closed for reno, no swim up bar. Nightly shows, according to my 7yo daughter weren't appropriate/gross for kids. Buffets are small/minimal offerings & not refilled. No pool/beach bar service. We lost power and water many times. BEST parts: BRAULIO was a life saver in ALL the ways, he is reason our trip was enjoyable!! Kids loved the Nutella pump near the pancakes! Al a Carte dinners were good, reserving them was easy. Coffee, ice cream and pizza shops were great between shared amenities. The sports bar: GREAT service/food. Probably the most memorable of our trip between baseball/football games, had it all and again GREAT staff. The small outdoor sitdown to the left of the pool had good service and food. ARIEL was great & treated my kids so well. There's an area near the cruise ship port with a private beach, shopping, massages, etc NO ONE told us about this.

Cada empleado te dice informaciones diferentes, la Comida es horrible y tienes que estar atento a que se abran reservaciones para comer algo decente en los restaurantes que son pocos y se llenan rapido

What I didn’t like was that the food didn’t have any flavor — it was always bland. My wife even left with a stomachache.

Our ac didn't work the entire duration of our stay and the front desk staff did not fix it even after 4 complaints. Outside of this the resort was pretty good, decent bang for your buck. The food was good not great, the pools were in good condition, the beach was good although could use a little clean up. The entertainment staff and shows were phenomenal. The bar staff were some of the best specifically Simon! Tropical ave offered a good selection for shopping, make sure you stop by and see Billy he was the best! All in all it was a decent resort, not great but not terrible. Very good bang for your buck!

Habitación muy limpia. El personal muy agradable. Un agradecimiento especial a María de la recepción que hizo todo lo posible para ponernos a toda la familia lo más cerca posible a pesar de haber cogido las habitaciones por separado. Muchas gracias María. El aire acondicionado perfecto .el buffet muy variado y rico . Como estábamos celebrando el 15 cumpleaños de mi nieto reservamos en el restaurante la cena al ser muchos eraun poco complicado pero la señorita que se ocupa de las reservas lo soluciono perfectamente y fue una noche muy bonita. Muchas gracias a todos el personal por el buen trato que recibimos.

Rooms are old, not enough staffs to support you at the restaurant, only one a la carta restaurant per day, not too many varierty of food, too many people and you need to line up for almost an hour just to eat at the buffet

Horrible, there was too many people here. The food is terrible and there is a huge line everywhere you go for food! The worst resort I ever visited

The place overall is ok. The food is awful. I want to repeat again food is horrible is not worth the staying. If you go you will remember me food is garbage. If you like rice, beans and one type of meat Pork rib that’s all and multiple that every day. Yes the will occasionally bring beef awful hard over cook. Yes you will get one type of fish that’s all folks that’s all.

Terrible, los aires no enfrían, se va mucho la luz, el buffet es súper pobre en cada comida, es difícil hacer reservaciones en los restaurantes a la carta, horrible experiencia