Hotel Riu Palace Kukulkan - Adults Only - All Inclusive

We travel a lot and I have traveled a LOT in my life, but this resort was BY FAR the best place ever!! The place was beautiful and clean and the staff were the nicest and most helpful. The food was AMAZING and a HUGE variety - the Italian was like restaurants we ate in when we traveled to Italy! I did have an issue at the reception with a young lady that was disrespectful, but I was able to speak with the manager immediately and shared my concerns. A 99% satisfaction for sure!

First time at an all-inclusive. The pools were great and so were the staff. Great drinks and the beach was well maintained. They come by occasionally and remove the sargassum. Food was just alright, but about what I expected from an all-inclusive. Would stay here again!

Entertainment was mid at best. Not sure who is in charge of Entertainment but definitely need help. Also there was no music at any of the bars, who does that. The lounge bar should have at least a digital juke box with a variety of music. Maybe next time I'll take my own music 🎶 👎

My guest experience was phenomenal. The staff is very kind, helpful, and efficient. They are constantly cleaning every space in the hotel, the beach was even cleaned multiple times daily. I felt safe, welcomed, and I’m looking forward to going back. One thing I must say, please people, be courteous, be considerate, and be kind to the staff. Tip the staff they deserve it. The price of everything in the world has gone up for us and them too. Everyone has families and expenses. Multiple times when I was out for breakfast lunch and or dinner, I was seated next to people who would eat multiple plates of food, order drinks and then leave without putting a tip on the table. I thought that was pretty rude. There needs to be an email sent after the confirmation about resort etiquette. In my opinion. But what do I know?

We spent six nights at this hotel, and I honestly do not have a single bad word to say about it. The hotel is amazing. Everything is exceptionally clean, and you can see that they are constantly maintaining and cleaning the property. The location is outstanding, right on one of the best parts of the beach. The staff were extremely kind, helpful, and attentive. Every time I asked for something, it was taken care of immediately. The food was also excellent, both in the restaurants and at the endless buffet. Overall, this is truly one of the best hotels I have ever stayed in.