Name: Hotel Plaza Kokai Cancún
Address: Avenida Uxmal 26 Super Manzana 2A, Cancun, Quintana Roo, Mexico, Cancun, Quintana Roo, MX
Price range: $33–$45 per night
Rating: 7.35

What guests think

At Hotel Plaza Kokai Cancún, travellers highlight good value and a convenient base in downtown Cancún near buses and eateries, while noting an older property with mixed housekeeping and service and some noise or maintenance-related drawbacks.

Rooms are simple and dated; several mention noisy older air conditioners, limited hot-water schedules, and bathrooms with poor lighting or occasional drainage odors. Facilities include an on-site restaurant and a small pool that some found unclean, and parking is limited or street-only; ongoing renovations sometimes cause morning noise. Overall, expect a budget-friendly base suited to short, practical stays.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Facilities are basic: there is an on-site restaurant and bar and a small pool, but several guests found the pool tired or dirty and parking is limited or street-only, sometimes with fees or security concerns. Some noted renovation work causing morning noise.

Related guest reviews

6

Ivan Mauricio

Jul 6, 2024

·

Stayed 1 night

El estacionamiento está afuera, inseguro, me robaron una pieza de mi vehículo

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8

Alfredo

Apr 10, 2025

·

Stayed 2 nights

Falta estacionamiento y falta amabilidad en recepción

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6

Miguel A

Jan 21, 2025

·

Stayed 3 nights

Edificio antiguo con puertas de madera ya desgastadas. El hotel tiene restaurante. La zona muy tranquila con restaurantes y tiendas a corta distancia a pie..

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10

Kenneth

May 9, 2024

·

Stayed 1 night

You get what you pay for, very calm place, really nice location, TV is too small, pool looks old and a bit dirty but everything else is good

8

Ida Bianca

Jan 29, 2025

·

Stayed 5 nights

Overordnet et godt ophold. Vi overnattede i et af de ældre værelser på 1. sal, og det kunne ses at det var lidt mere slidt ift. de nyrenoverede værelser på 4. sal. Alt fungerede, og der blev gjort rent dagligt. Der var en smule koldt om natten, men ingen larm fra gaden. De har en dejlig tagterrasse og ligger tæt på et større busstoppested.

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6

luis

Jul 3, 2024

·

Stayed 1 night

Use el hotel para descansar y pasar la noche. Personal poco amable alberca con el agua turbia. Y habitaciones muy basicas

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6

Nea

May 26, 2024

·

Stayed 4 nights

Hotel viejo pero limpio, cuartos de buen tamaño, mobiliario viejo pero camas muy cómodas. Alberca muy chica y sucia ya por la tarde dejan ingresar huéspedes con bebidas alcohólicas. El restaurante es rico pero poca variedad de alimentos.

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10

Cesar

Dec 3, 2025

·

Stayed 1 night

Falta mantenimiento al hotel, no se especifica que el estacionamiento tendrá costo, la alberca requiere de mayor mantenimiento.

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10

Michael

Jul 3, 2025

·

Stayed 8 nights

Hotel worked well for our time in Cancun. Had everything we needed, was clean and staff friendly. Pool was a bit dreary!

8

Alfredo

Apr 10, 2025

·

Stayed 3 nights

No tiene estacionamiento

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Cleanliness

Many reviews praise clean rooms and common areas, but housekeeping is inconsistent, with repeated mentions of missed towels, stained or unchanged linens, and occasional dust.

Related guest reviews

10

Luis

Jul 13, 2025

·

Stayed 1 night

Very clean the room and very polite the staff. good location and safe place.

10

Isidro

Jul 16, 2024

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Stayed 1 night

Muy bueno el hotel, la única situación es que deben tener más supervisión a el personal de limpieza, ya que no limpian bien las habitaciones y seguido faltan toallas, no asean el baño olvidan hasta artículos de aseo en las habitaciones, otras ovaciones es fácil encontrar cabellos en las sábanas. O el piso de la regadera, al parecer hacen lo que quieren y como quieren sin alguna supervisión

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4

Carlos

Mar 25, 2023

·

Stayed 2 nights

La chapa de la puerta suelta hab 106 no tenía secador de cabello, no tenía papel tenía rollos usados hormigas se llenó mis maletas de ellas por unas cosas que venden ahí las toallas muy viejas no estaba desinfectado la habitación y demasiado polvo , la camas tenían como ácaros

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8

Juana María

Feb 1, 2023

·

Stayed 1 night

Habitación limpia, cama cómoda, buen precio, muy tranquila, personal de recepción amable y sobre todo céntrico

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8

Ida Bianca

Jan 29, 2025

·

Stayed 5 nights

Overordnet et godt ophold. Vi overnattede i et af de ældre værelser på 1. sal, og det kunne ses at det var lidt mere slidt ift. de nyrenoverede værelser på 4. sal. Alt fungerede, og der blev gjort rent dagligt. Der var en smule koldt om natten, men ingen larm fra gaden. De har en dejlig tagterrasse og ligger tæt på et større busstoppested.

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4

SUSANA GALLEGOS

Nov 19, 2025

·

Stayed 1 night

Habitación entregada fuera de horario, mencionaron no tener sistema, trato desagradable, pero se le mencionó y cambió un poco la actitud, con fallos de limpieza, se les pidió se hicieran algo pero no demostraron ningún interés, dijeron que Expedia designaba la habitación, ventana con envases de plástico vacíos por fuera, se equivocaron y dieron otro control de TV, la llave de la puerta no funciona en dos ocaciones, falta probar si la ducha tiene agua caliente.

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10

Jeffrey

Aug 13, 2025

·

Stayed 4 nights

A good hotel that I return to when I need to stay in central cancun. Always clean, good value and good service in both the hotel and the restaurant

10

Yordanys

Jun 14, 2025

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Stayed 3 nights

Good price! Room was clean! It was a basic accomodation but it was good for the price I paid.

10

NORMA ANGELICA AZAR

Jan 4, 2025

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Stayed 1 night

Mucha limpieza y amabilidad de los trabajadores, cumple con mis expectativas de precio calidad, excelente ubicación, es la 2 da vez que me hospedó.

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8

José Antonio

May 28, 2024

·

Stayed 2 nights

Clean, regular services

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Rooms

Rooms are simple and dated; multiple guests mention noisy older air conditioners, limited hot-water hours, and bathrooms with poor lighting or drainage odors. Some found beds comfortable and the essentials adequate for a short stay.

Related guest reviews

8

don

Jan 31, 2025

·

Stayed 4 nights

Great budget hotel. Clean, quite, near dining and transportation. Not the fanciest, but gets the job done. Also note that they only have hot water in the morning.

6

Robert

Mar 4, 2024

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Stayed 1 night

Basic room, everything was clean the air conditioning was adequate to keep me comfortable. Stay was for one night.

2

Heather

Feb 5, 2025

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Stayed 1 night

Beware! I booked the king room which was shown to have ample space with a small sitting area and a large jetted tub. After making me wait for 3 hours to check in (I realize I was early so I understand this is more my fault than theirs, but most hotels at least try to get you into a room) they gave me my key, remotes for the tv and the a.c. And a piece of paper that said that they didn’t turn on the hot water until after 7pm, they sent me to a basic room with none of the amenities shown. I went back downstairs to try and fix the situation, only to be met with an employee who explained that the pictures on Expedia are wrong and they would not move me to the room pictured or provide a refund. I just called a taxi and had them take me to a better hotel. Tl;dr you don’t get what you pay for, the area is a little sketch, they don’t let you have hot water until after 7, the employees dgaf. Go elsewhere, trust me.

8

Angel

Sep 28, 2024

·

Stayed 1 night

Todo muy bien, pero el aire acondicionado muy viejo y ruidoso

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2

Alexander

Nov 18, 2023

·

Stayed 7 nights

No hot water. The phone in the room was dead, no connection. The receptionist was not welcoming, like indifferent to us upon our arrival. Would not recommend to anyone to stay in this hotel. We checked out after one night to another hotel. Requested for refund.

6

jesus

Apr 1, 2024

·

Stayed 1 night

NO FUNCIONA EL WI-FI, LA TV CON 5 CANALES ,NO HAY ESTACIONAMIENTO.

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6

GUSTAVO FERNANDEZ

Oct 16, 2023

·

Stayed 1 night

Deberían instalar aires acondicionados nuevos, los q tienen ya están muy viejos y no dejan dormir, hacen mucho ruido.

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6

Lorenzo

Mar 5, 2024

·

Stayed 2 nights

The location is excellent. Didn't like the bathrooms because the drainage is very old and sometimes gives some bad smells. Also, the floor of the shower is not very appropriate and is a little slippery and the light is too opaque. Needs lighter bathroom so ladies can work on their makeup.

10

Michael

Jan 11, 2025

·

Stayed 1 night

Very comfortable bed - the right amount of support without being too firm. Very good water pressure in the shower.

8

Solana

Mar 11, 2025

·

Stayed 6 nights

The location is perfect for people who want to walk and use the bus and public transportation. The hotel has restaurants and a pool. The room looked old and dark but for the price it was a good stay!

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Service

Feedback on staff is mixed: many found reception and housekeeping friendly and helpful, while others reported rude or unresponsive front-desk service, slow or inflexible check-in/check-out, and disputes over refunds or invoices.

Related guest reviews

10

Graciela

Jan 7, 2025

·

Stayed 4 nights

Me gustó mucho el hotel, la limpieza la actitud de la y el recepcionista, fueron muuuy amables, el ambiente es muy agradable y confortable

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8

Kira T

Dec 18, 2024

·

Stayed 1 night

My husband, our 8-month-old baby, and I stayed here for one night during our travels. We arrived late in the evening and left early the next morning, so our experience was brief but sufficient for our needs. The staff were polite and efficient, making check-in straightforward despite our late arrival. The hotel was clean, and the room provided everything we needed for a short stay. While nothing stood out as exceptional, it was perfectly adequate and met our expectations. The location is very central, just a few minutes’ walk from the ADO bus terminal, which was the main reason we chose this hotel. This convenience made it easy to catch an early bus the next morning. Overall, this hotel is a practical choice if you're looking for a clean and convenient place to stay for a short time in Cancun.

2

Jafari

Feb 9, 2026

·

Stayed 1 night

I did not get my refund

10

Juan carlos

Jan 30, 2025

·

Stayed 3 nights

Excelente personal

4

FERNANDO

Feb 11, 2025

·

Stayed 2 nights

Alojamiento antiguo que necesita una reforma urgente. Personal de recepción muy antipático. La limpieza excelente y la ubicación muy cómoda para el centro y la estación ADO. No volvería alojarme aunque tenga un precio económico.

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2

Heather

Feb 5, 2025

·

Stayed 1 night

Beware! I booked the king room which was shown to have ample space with a small sitting area and a large jetted tub. After making me wait for 3 hours to check in (I realize I was early so I understand this is more my fault than theirs, but most hotels at least try to get you into a room) they gave me my key, remotes for the tv and the a.c. And a piece of paper that said that they didn’t turn on the hot water until after 7pm, they sent me to a basic room with none of the amenities shown. I went back downstairs to try and fix the situation, only to be met with an employee who explained that the pictures on Expedia are wrong and they would not move me to the room pictured or provide a refund. I just called a taxi and had them take me to a better hotel. Tl;dr you don’t get what you pay for, the area is a little sketch, they don’t let you have hot water until after 7, the employees dgaf. Go elsewhere, trust me.

6

estefany

Apr 8, 2024

·

Stayed 1 night

Llegamos muy de madrugada, y nos levantamos tarde, pedimos de favor 10 minutos de tolerancia para hacer check out, y una señorita muy pesada nos dijo, no, rotundamente, fue muy poco amable, después otra persona cuando bajamos las maletas y explicamos lo que había pasado nos permitió volver a la habitación para bañarnos y alistarnos

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6

LORRAINE

Sep 25, 2023

·

Stayed 1 night

No hotel airport shuttle. We rang the hotel from the airport and were told to hire a taxi, and get a receipt for reimbursement from the manager. It was $90 USD, plus a $10 tip. The manager denied the phone call and refused to reimburse anything. The room had a noisy air conditioner. The pool is lovely. The waiter spoke no English and the menu was in Mexican - but we worked it out. The drinks were good.

6

Kishanthini

Dec 15, 2024

·

Stayed 1 night

The staff was very rude . I need help to take my luggage to my room . She asked money to some one go the the room . I easily booked the room for 4 people. But I only book for one . She was very very rude in professional

10

Brenda

Mar 7, 2023

·

Stayed 2 nights

Friendly, helpful staff. Great location. Incredibly, I had left behind an item of considerable value and it was restored to me! I had a nice room and really enjoyed my stay.

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Location

Central downtown location a short walk from the ADO bus terminal, public transport, and many dining options, making it convenient for transit or budget stays.

Related guest reviews

8

Veronica

Nov 13, 2024

·

Stayed 2 nights

Located in a very convenient area, near to ADO, walking distance to Parque de Las Palapas and local bus transportation. Third time staying at hotel Plaza Kokai Cancun

10

Maria

Oct 14, 2025

·

Stayed 1 night

Great hotel stay in downtown Cancun. Really short walk to the bus stop, so transfer from the airport was easy on the ADO bus, as well the local buses to the beaches nearby. Good value - all we needed for a night.

10

Timothy

Jun 18, 2024

·

Stayed 6 nights

Great location in Centro, 10 minute walk to bus terminal. Despite active renovation, wasn’t inconvenienced. My choice when coming to Cancun for a flight.

8

Sandra

Sep 12, 2024

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Stayed 3 nights

it's convenient bus station very close

10

Hira

Jul 30, 2024

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Stayed 1 night

It's a small hotel right in the downtown area. 7 minutes walk from the central ado bus terminal. Super clean as compared to the other hotels at this price

10

Timothy

Aug 18, 2024

·

Stayed 2 nights

Great location in central, great valur

10

Francisco

Aug 25, 2023

·

Stayed 5 nights

Un hotel bien ubicado a un precio razonable. Sin lugar a dudas regresaré al mismo hotel en mi siguiente viaje a Cancún

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10

Mauricio

Jan 11, 2025

·

Stayed 5 nights

Situated in Cancun centre. It is exactly according to the descriptions. Easy access to the main shopping centres, minutes walk to the terminal, etc...

10

Ana Luisa

Oct 30, 2024

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Stayed 2 nights

Good location

10

Ruben

Feb 7, 2025

·

Stayed 1 night

Buena opción que está cerca de la terminal de autobuses

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Dining

Several guests liked the on-site restaurant and drinks; a few noted that included breakfast or offerings felt limited, and there’s no complimentary bottled water.

Related guest reviews

10

Ferita

Dec 4, 2024

·

Stayed 4 nights

Wonderful place, nice quiet a nice restaurant with delicious food. Ilike it hotel, I can open window, nice view, I was in 2 hotels before, but this hotel, I like more, thanks a lot

10

Brenda

Feb 7, 2023

·

Stayed 1 night

Un excelente lugar, es una experiencia nueva quedarse en un lugar así por el bar qué hay ahí. El servicio en recepción es bueno pero les falta un poco más de amabilidad ya que cuando entramos tardamos mucho en atendernos cuando no había otros clientes ahí.

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4

Linda

May 24, 2023

·

Stayed 3 nights

El hotel es tranquilo pero creo que para decir ser se 4 estrellas la verdad se queda corto, la habitación estaba súper descuidada, las conexiones no funcionaban, la mesa oxidada, el desayuno que incluye también es súper poquito No me quedaron ganas de regresar 😔

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8

Jo

Jul 13, 2023

·

Stayed 2 nights

Surpris quand meme car jai trouvé ce que je voulais et proche de tout. Cest à revenir. Mais le petit dejeuner proposé best pas ce que j'ai pu avoir

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8

Cynthia

Jul 6, 2024

·

Stayed 1 night

Maybe pamplets of things to do. Room & hotel seemed super clean but there were no toiletries. They gave you the wifi password right away. They provide remotes for tv & ac so you must return them upon checking out. Pool was too dirty or at least it seemed b.c the water wasn't too cloudy. Girl at the reception was super nice & helpful. If you want ice, you must get it from the restaurant for a charge. There is no fridge & no microwave but overall for the price it was a good deal.

6

Nea

May 26, 2024

·

Stayed 4 nights

Hotel viejo pero limpio, cuartos de buen tamaño, mobiliario viejo pero camas muy cómodas. Alberca muy chica y sucia ya por la tarde dejan ingresar huéspedes con bebidas alcohólicas. El restaurante es rico pero poca variedad de alimentos.

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10

Jeffrey

Aug 13, 2025

·

Stayed 4 nights

A good hotel that I return to when I need to stay in central cancun. Always clean, good value and good service in both the hotel and the restaurant

8

JAMI DWAINE

Jan 12, 2023

·

Stayed 19,369 nights

After a couple of false starts got a nice room. Conscientious staff and housekeeping. Good front desk service. Restaurant on premises will deliver to room. Laundry service. Daily room clean up. Very friendly and professional people.

6

LORRAINE

Sep 25, 2023

·

Stayed 1 night

No hotel airport shuttle. We rang the hotel from the airport and were told to hire a taxi, and get a receipt for reimbursement from the manager. It was $90 USD, plus a $10 tip. The manager denied the phone call and refused to reimburse anything. The room had a noisy air conditioner. The pool is lovely. The waiter spoke no English and the menu was in Mexican - but we worked it out. The drinks were good.

8

Solana

Mar 11, 2025

·

Stayed 6 nights

The location is perfect for people who want to walk and use the bus and public transportation. The hotel has restaurants and a pool. The room looked old and dark but for the price it was a good stay!

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Month	Average price
January	$35
February	$35
March	$37
April	$37
May	$35
June	$35
July	$37
August	$35
September	$34
October	$38
November	$34
December	$48

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $36	18 $34	19 $44
20 $34	21 $33	22 $33	23 $33	24 $33	25 $35	26 $35
27 $33	28 $33	29 $34	30 $33

Su	Mo	Tu	We	Th	Fr	Sa
				1 $44	2 $44	3 $44
4 $44	5 $44	6 $44	7 $44	8 $44	9 $44	10 $44
11 $44	12 $44	13 $44	14 $44	15 $44	16 $44	17 $44
18 $44	19 $44	20 $45	21 $42	22 $42	23 $45	24 $42
25 $45	26 $42	27 $42	28 $42	29 $42	30 $42	31 $42

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Monthly average prices

About this property

Location

Room options

Standard Double Room

Estandar King

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hotel Plaza Kokai Cancún

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Prices for upcoming dates