Hotel Plaza Kokai Cancún

Name: Hotel Plaza Kokai Cancún
Address: Avenida Uxmal 26 Super Manzana 2A, Cancun, Quintana Roo, Mexico, Cancun, Quintana Roo, Mexico
Rating: 7.3

"Delicious breakfast"

"The internet was fairly priced"

"Great location"

"Rooms were clean and comfortable"

"Staff were helpful and professional"

Amenities

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Property description

Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless internet access and concierge services.

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Guest reviews

7.3

Good

Based on 1,155 verified reviews

Who stays here?

Business

15%

Couple

35%

Family

24%

Group

14%

Solo

10%

What guests think

AI-generated summary based on recent guest reviews

At Hotel Plaza Kokai Cancún, travellers highlight good value and a convenient base in downtown Cancún near buses and eateries, while noting an older property with mixed housekeeping and service and some noise or maintenance-related drawbacks.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

Ivan

3 weeks ago

Stayed 1 night

Todo excelente

Jafari

Feb 9, 2026

Stayed 1 night

I did not get my refund

Rigoberto

Nov 21, 2025

Stayed 1 night

Thank goodness

Yuniel

Nov 17, 2025

Stayed 1 night

Good

Jenny

Nov 10, 2025

Stayed 1 night

Restaurants and ADO bus near

Avenida Uxmal 26 Super Manzana 2A, Cancun, Quintana Roo, Mexico

Location

A stay at Hotel Plaza Kokai Cancún places you in the heart of Cancun, within a 5-minute drive of Las Palapas Park and Plaza Las Americas. This family-friendly hotel is 2 mi (3.2 km) from Puerto Cancun Marina Town Center and 8.4 mi (13.5 km) from La Isla Shopping Mall.

Benito Juarez Municipal Building(0.3 miles)

Las Palapas Park(0.4 miles)

Mercado 23(0.5 miles)

Xbalamqué Theater(0.6 miles)

Puerto Cancun Golf Course(0.7 miles)

Puerto Cancun Marina Town Center(0.9 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 18:00

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

No pets and no service animals are allowed at this property.

Check-in is from 3:00 PM to 6:00 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available for a fee, subject to availability.

The property offers limited wheelchair accessibility, including step-free entrances and wheelchair-accessible facilities.

The hotel is located in the heart of Cancun, within a 5-minute drive of Las Palapas Park and Plaza Las Americas. It is 2 miles from Puerto Cancun Marina Town Center and 8.4 miles from La Isla Shopping Mall. Nearby attractions include Benito Juarez Municipal Building (0.4 km), PlayCity Casino (0.6 km), and Mercado 23 (0.9 km).

Yes, the hotel features an outdoor swimming pool, which is available seasonally from 8:00 AM to 9:00 PM.

One child aged 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.

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