Holiday Inn Express and Suites Atascocita - Humble - Kingwood by IHG

Started with unable to locate ice bucket. Went to get that. Found bucket in closet? Next iron did not work; water still in it. Took it downstairs they had to get an iron from another room and bring up. Turned on iron and THE LOW POWER BURNT A HOLE IN MY PANTS I NEEDED FOR AN EVENT!! Had to go out at 10:00 and find another outfit. — Left room at 10:45 Saturday morning. Cleaning staff were servicing room next door. Can back to room and was disappointed that room was not serviced. THEN RECD KNOCK ON DOOR @4:30 asking if we want room serviced?!! Unacceptable service at this hotel! Plus I’m out a very expensive pair of pants!! And had to purchase a something for next day events!! Please respond

Everything was excellent! The Suite was great, clean and very spacious. Staff was professional and courteous. Breakfast was delicious!

Everything was lovely.

Room was spotless Staff was amazing

Room was in good condition, however in our handicapped bathroom, the shower did not drain properly allowing water to spill over onto the floor. Also there was no night maintenance personnel to help deal with this situation. We were given towels to soak up the water ourselves.