Is parking available at the property?

Yes, free self parking is available on-site.

What are the check-in and check-out times?

Check-in is from 15:00, and check-out is until 11:00. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What is the location of the hotel in relation to key landmarks?

The hotel is located in Jacksonville (Northwest), within a 10-minute drive of Jacksonville Zoo and Gardens and EverBank Stadium. It is approximately 11.8 miles from Jacksonville Naval Air Station and 14.8 miles from St. Johns Town Center.

Metro Inn & Suites in Jacksonville

Average nightly price at Metro Inn & Suites by month, last 12 months (USD)
Month	Average price
January	US$55
August	US$50
September	US$54
November	US$53
December	US$40

What guests think

Reviews for Metro Inn & Suites are highly mixed, with many guests reporting serious cleanliness problems and pests, strong odors, and worn furnishings, while a smaller number praised the property's peace and quiet and occasionally friendly staff.

Several reviews described safety concerns around the premises and surrounding area, including loitering and a generally uncomfortable environment. Multiple guests encountered nonworking in-room features such as TVs, air conditioning, keys, or bedding mismatches, and some reported booking or refund frustrations. Expect a very basic stay with significant variability, and consider alternatives if cleanliness and safety are priorities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Several reviews reported broken or nonfunctional amenities, especially TVs and air conditioning; some also mentioned key card issues.

Related guest reviews

2

James

1 Mar 2024

·

Stayed 1 night

This place is disgusting. High drug area. People hanging out late at night all around the premises. Smelled strongly of marijuana. Key would not work, the worker had to let us in the room but the key still wouldn’t work. Only one pillow per bed, and ripped mattresses. We did not feel safe so we left and found another place to sleep for the evening.

2

Cierra

31 Jul 2023

·

Stayed 2 nights

They need a lot of work on the entire building , housekeeping there are none, not clean or sanitary, toilet make noises all through the night and day, ac hardly works and leaking , roach infested, no ice machine, the remote never works or doesn't have one blurry picture of the TV, only gives you one towel and rag , charges a deposits for local $50 and non local $20 and disturbing neighbors and unknown knocking.

2

Paula

19 Mar 2023

·

Stayed 5 nights

Worst hotel I’ve ever stayed in my life, staff was very rude, all the bed sheets were disgusting, there was no towels in the bathroom, the sink was broken, tv didn’t work and when I told them about it they didn’t do anything.

4

Simond

20 Mar 2023

·

Stayed 1 night

I ordered and paid for a double deluxe queen and only got a single bed room. With one pillow for 2 adults. The room was filthy. The staff was unprofessional and unknowledgeable.

2

Israel

8 Mar 2025

·

Stayed 1 night

Facilities were filthy. Walls had stains. Carpet had stains. Curtains were broken. There were roaches in my room. When it got dark, there were prostitutes waiting outside. I had to check out early and find another place last minute.

2

Edison

13 Mar 2023

·

Stayed 2 nights

Everything was horrible, the bedroom smelled so bad, the electrical outlets wasn't work and the tv either, and everyting in the hotel look dirty, bad smell and messy.

2

ARLICE

23 Mar 2023

·

Stayed 1 night

This hotel is under renovations and I will never Book again with Hotel. Com they should have known this we drove 13 hours to check in and was told no rooms under renovations . We had to drive to the hospital and sleep in the car on the parking lot. Then I have been giving the run around to get my money back . Finally disputed with my credit card company waiting on my refund

4

Jiji

11 Jul 2022

·

Stayed 1 night

Bad place to live. No phone in the rooms. No AC working condition. Motel with all pets and people hanging drinking at back door front door block entrance. Not for the family.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness was a recurring problem across many reviews, with reports of filthy rooms, stained surfaces, odors, and pests such as roaches and possible bed bugs.

Related guest reviews

2

James

1 Mar 2024

·

Stayed 1 night

This place is disgusting. High drug area. People hanging out late at night all around the premises. Smelled strongly of marijuana. Key would not work, the worker had to let us in the room but the key still wouldn’t work. Only one pillow per bed, and ripped mattresses. We did not feel safe so we left and found another place to sleep for the evening.

2

Denys

19 Feb 2025

·

Stayed 4 nights

I booked few nights for me and my crew, we only stayed one night because it was terrible, gross sheets, dirty towels, bad bugs everywhere. I ask them for the money back and they said the hotel policy is no refund. I contact hotels.com so far no resolution. Never stay at this hotel.

2

Cierra

31 Jul 2023

·

Stayed 2 nights

They need a lot of work on the entire building , housekeeping there are none, not clean or sanitary, toilet make noises all through the night and day, ac hardly works and leaking , roach infested, no ice machine, the remote never works or doesn't have one blurry picture of the TV, only gives you one towel and rag , charges a deposits for local $50 and non local $20 and disturbing neighbors and unknown knocking.

2

Paula

19 Mar 2023

·

Stayed 5 nights

Worst hotel I’ve ever stayed in my life, staff was very rude, all the bed sheets were disgusting, there was no towels in the bathroom, the sink was broken, tv didn’t work and when I told them about it they didn’t do anything.

4

karen

19 Dec 2022

·

Stayed 1 night

Terrible location, hallways reeked of smoke. Was concerned about my car. Closest location to TIAA field with an affordable price, now I know why.

4

Simond

20 Mar 2023

·

Stayed 1 night

I ordered and paid for a double deluxe queen and only got a single bed room. With one pillow for 2 adults. The room was filthy. The staff was unprofessional and unknowledgeable.

2

Israel

8 Mar 2025

·

Stayed 1 night

Facilities were filthy. Walls had stains. Carpet had stains. Curtains were broken. There were roaches in my room. When it got dark, there were prostitutes waiting outside. I had to check out early and find another place last minute.

2

Marian

3 Apr 2023

·

Stayed 1 night

Bad condition and cleaning. Bugs everywhere!

2

Edison

13 Mar 2023

·

Stayed 2 nights

Everything was horrible, the bedroom smelled so bad, the electrical outlets wasn't work and the tv either, and everyting in the hotel look dirty, bad smell and messy.

2

Pat

8 Jul 2022

·

Stayed 1 night

Terrible place. It was dirty with rodents. People hanging out. Not a safe place for a family.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Several guests found rooms worn and under-equipped, citing one pillow per bed, ripped mattresses, broken curtains, and mismatched bed types; others appreciated quiet rooms.

Related guest reviews

10

Shandia

10 Jul 2024

·

Stayed 1 night

IF YOU SEEK PEACE AND QUIET , METRO INN AND SUITES IS WHERE ITS AT !!! GREAT STAY !!!

2

James

1 Mar 2024

·

Stayed 1 night

This place is disgusting. High drug area. People hanging out late at night all around the premises. Smelled strongly of marijuana. Key would not work, the worker had to let us in the room but the key still wouldn’t work. Only one pillow per bed, and ripped mattresses. We did not feel safe so we left and found another place to sleep for the evening.

10

Francis

11 Jul 2024

·

Stayed 1 night

Went for Peace and Quite. Got Peace and Quite !!! Highly recommend. Go..See for yourself !!

2

Paula

19 Mar 2023

·

Stayed 5 nights

Worst hotel I’ve ever stayed in my life, staff was very rude, all the bed sheets were disgusting, there was no towels in the bathroom, the sink was broken, tv didn’t work and when I told them about it they didn’t do anything.

10

Deshawn

16 Jul 2024

·

Stayed 1 night

Quite and Nice !! Will stay again !! Thank hq

4

Simond

20 Mar 2023

·

Stayed 1 night

I ordered and paid for a double deluxe queen and only got a single bed room. With one pillow for 2 adults. The room was filthy. The staff was unprofessional and unknowledgeable.

2

Israel

8 Mar 2025

·

Stayed 1 night

Facilities were filthy. Walls had stains. Carpet had stains. Curtains were broken. There were roaches in my room. When it got dark, there were prostitutes waiting outside. I had to check out early and find another place last minute.

2

Edison

13 Mar 2023

·

Stayed 2 nights

Everything was horrible, the bedroom smelled so bad, the electrical outlets wasn't work and the tv either, and everyting in the hotel look dirty, bad smell and messy.

10

Devon

16 Jul 2024

·

Stayed 1 night

Enjoyed the stay !!! Will return !! Thank hq.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service feedback was mixed: some guests praised friendly front desk staff, while others reported rude or unhelpful interactions, check-in problems, and difficulties obtaining refunds.

Related guest reviews

2

Jordan

23 May 2025

·

Stayed 2 nights

Wasn’t even able to check in and staff was horribly rude

10

April

30 Nov 2022

·

Stayed 1 night

Friendly staff!

10

Adrian

13 Dec 2022

·

Stayed 1 night

Good people

2

Denys

19 Feb 2025

·

Stayed 4 nights

I booked few nights for me and my crew, we only stayed one night because it was terrible, gross sheets, dirty towels, bad bugs everywhere. I ask them for the money back and they said the hotel policy is no refund. I contact hotels.com so far no resolution. Never stay at this hotel.

2

Paula

19 Mar 2023

·

Stayed 5 nights

Worst hotel I’ve ever stayed in my life, staff was very rude, all the bed sheets were disgusting, there was no towels in the bathroom, the sink was broken, tv didn’t work and when I told them about it they didn’t do anything.

2

Fannie

14 Feb 2024

·

Stayed 1 night

The manager of the property is not nice at all they went up from 50$ a night to almost 80$ a night these rooms are not worth that much it was ok at first but they are doing to much the only people that was nice was the 2 ladies that work the front desk and they are Trisha and Michelle

4

Simond

20 Mar 2023

·

Stayed 1 night

I ordered and paid for a double deluxe queen and only got a single bed room. With one pillow for 2 adults. The room was filthy. The staff was unprofessional and unknowledgeable.

10

Vanessa

8 Feb 2023

·

Stayed 1 night

Staff is friendly and rooms are clean.everything works great at this motel . No complaints

2

ARLICE

23 Mar 2023

·

Stayed 1 night

This hotel is under renovations and I will never Book again with Hotel. Com they should have known this we drove 13 hours to check in and was told no rooms under renovations . We had to drive to the hospital and sleep in the car on the parking lot. Then I have been giving the run around to get my money back . Finally disputed with my credit card company waiting on my refund

2

Marc

25 Nov 2023

·

Stayed 1 night

This place doesn't deserve a star. Staff was great but other than that it was the worst place i stayed, ever!!!

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Many reviews raised safety concerns about the area and people loitering around the property; one guest appreciated the affordable proximity to TIAA Field.

Related guest reviews

2

James

1 Mar 2024

·

Stayed 1 night

This place is disgusting. High drug area. People hanging out late at night all around the premises. Smelled strongly of marijuana. Key would not work, the worker had to let us in the room but the key still wouldn’t work. Only one pillow per bed, and ripped mattresses. We did not feel safe so we left and found another place to sleep for the evening.

4

Diane

13 Jan 2026

·

Stayed 2 nights

a gas station across the street

2

abram

7 Apr 2023

·

Stayed 1 night

Did not feel safe

4

karen

19 Dec 2022

·

Stayed 1 night

Terrible location, hallways reeked of smoke. Was concerned about my car. Closest location to TIAA field with an affordable price, now I know why.

2

Israel

8 Mar 2025

·

Stayed 1 night

Facilities were filthy. Walls had stains. Carpet had stains. Curtains were broken. There were roaches in my room. When it got dark, there were prostitutes waiting outside. I had to check out early and find another place last minute.

2

Torsten

5 Apr 2023

·

Stayed 2 nights

This Motel is terrible, ugly and unsafe!!!

2

Pat

8 Jul 2022

·

Stayed 1 night

Terrible place. It was dirty with rodents. People hanging out. Not a safe place for a family.

4

Jiji

11 Jul 2022

·

Stayed 1 night

Bad place to live. No phone in the rooms. No AC working condition. Motel with all pets and people hanging drinking at back door front door block entrance. Not for the family.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Not enough information in reviews.

Related guest reviews

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1 $56	2 $56	3 $56
4 $56	5 $56	6 $57	7 $57	8 $56	9 $56	10 $56
11 $57	12 $57	13 $57	14 $57	15 $57	16 $56	17 $56
18 $56	19 $57	20 $57	21 $56	22 $56	23 $56	24 $57
25 $58	26 $57	27 $60	28 $58	29 $59	30 $58	31 $63

Metro Inn & Suites

Prices for Metro Inn & Suites

Monthly average prices

About this property

Location

Room options

Basic Single Room, 1 Queen Bed

Basic Single Room, 1 King Bed

Basic Double Room

Guest reviews of Metro Inn & Suites

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

FAQs about Metro Inn & Suites

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22	23	24	25	26
27	28 $56	29 $57	30 $56