Bagutta Suites - The Couper

Loved this little place. Old building very Emily in Paris vibe. The only reason I picked 4 stars is because we were on the 3rd floor and there is a tiny lift, we struggled with shutting the door. It’s a bit unusual but unique and intriguing. Bargain. So close to everything and the staff were wonderful.

The place was beautiful, clean and well maintained. Location was excellent, only 5 min walk from the main attractions. If you are into high end shopping this is the place to stay at.

It took 30 min to meet the host at the property. The unit is on a upper floor. The elevator is ancient, and could barely fit one person and luggage. The worst part was the A/C was not working. They told me someone would be there from approx 9-10pm local time. I left, came back after 10pm local time and the A/C was still broken. Went to sleep sweating and woke up sweating. Local temp was around 80 degrees Fahrenheit. I reached out to the The Couper Milano Team to complain the following day. They told me they were going to issue a 60 Euro credit which I thought was fair. I gave them my banking info when I returned to the states and confirmed with them. Then radio silent. I never got another reply except "I will call you back" after 3 weeks of my messages. I was clearly ignored. Not a great way to run a business !!! Very disappointed !

I came to Milan in June 2026 and I’m going to provide my thoughts to assist any future travelers. The people running Bagutta Suites are very nice and the room was well decorated, however, the communication and check in process is far from smooth. When you arrive at the listed address, there is no signage whatsoever. There is a locked wooden door amidst other doors on the street. I was dropped off by Uber and contemplated leaving because the Bagutta Suites were not answering the phone number listed on the webpage after multiple calls. I asked locals on the street to help me find Bagutta Suites while continuously calling the listed number. Someone finally answered and told me they could only communicate through WhatsApp, which I luckily have. To get through the locked wooden door, they must remotely unlock the door, which is contingent upon them being present to answer the phone…. After getting through the wooden door, I had to use video call to be navigated to the room. Once there, it was fine. The Ac does not go below 16 degrees Celsius, which is not low enough for the Italian summer heat, but otherwise the stay was decent. If you are traveling alone or prefer ease of check-in, I recommend staying elsewhere.

Terrible process for check in and the front door apt don't is easy to open and close the air conditioner in the room don't work appropriately