Name: Hilton Garden Inn Palo Alto
Address: 4216 El Camino Real, Charleston Meadows, Palo Alto, California, United States of America, Palo Alto, Santa Clara County, US
Price range: US$137–US$620 per night
Rating: 8.38

What guests think

At Hilton Garden Inn Palo Alto, guests often highlight very clean, comfortable rooms, generally friendly staff, and a convenient location for Stanford, hospitals, and local activities, making it a practical base for visits, appointments, and short business trips.

However, several reviews cite noise from mechanical rooms, elevators, or thin walls, and some find the beds firm. Facilities draw mixed feedback: pool closures or crowding, slow or broken elevators, paid underground parking with EV chargers, and occasional renovation disruption. Dining is convenient but inconsistent, with confusing or pricey breakfast policies and variable food quality, though a few guests enjoyed the bar and restaurant. Expect a clean, convenient stay with uneven amenities and service touches.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities feedback is mixed: the indoor pool was sometimes closed or crowded, elevators were slow or out of service, and occasional construction caused disruption. Guests appreciated underground parking (fee) and EV chargers; the gym is clean but may close early.

Related guest reviews

6

Luis

28 Jul 2025

·

Stayed 1 night

The room was great, clean and spacious. I would have given the hotel 5 stars review -knowing that is a solid Hilton inn garden, nothing fancy but clean and nice. The staff and the facilities were disappointing. Hilton has signs that read “if something is wrong please bring it up to our staff and we’ll make it work. Guaranteed”. Turns out that’s not the case. I had two issues, that couldn’t have been solved but were not and staff was unwilling to make it right: 1. Gym closed at 8pm…. And staff was not able or unwilling to unlock, and 2. I was given credit for food that I couldn’t use because I booked through Expedia. This last one I was able to fight and get it waived as I “used” the credit for breakfast on site to use the credit but later was told it wouldn’t apply. They made it right, but took me much longer and complaint which could have been solved in seconds since it was their miscommunication (I had asked twice before using it that it would work and was told yes by two different staff people.

10

Natalie

2 Mar 2025

·

Stayed 1 night

Very nice hotel. Convenient hotel restaurant. Safe underground parking, but they charge $20 for parking.

10

Sergii

22 Apr 2025

·

Stayed 1 night

Nice and clean, looks very fresh. We stayed as family only 1 night but underground parking with Ev charger and elevator made it very convenient

4

Vaishali

4 May 2024

·

Stayed 1 night

We were extremely disappointed that the pool was not functioning when we got to the hotel. The indoor pool was one of the only reasons we picked this hotel and my kids were very disappointed. I wish they had told us in advance so we could have picked to stay somewhere else!

4

Jamie

29 Sept 2025

·

Stayed 1 night

We were here for a soccer tournament around the corner and booked this place because reviews were good BUT mainly because it had an indoor pool. Unfortunately, it was not noted on hotels.com NOR did anyone mention it at check-in that the pool was closed for renovations. It wasn't until my 9yr old and I went to go and the woman at the front desk tells us it's closed and waves us the paper they have printed at check-in with a smirk. I live 40 mins from Palo Alto and swimming was the only reason I wasted money to stay in the area. There's plenty of other hotels surrounding the area and could've easily chose one of those had it been noted that the pool was closed. On a side note, it would also be good to coordinate closures with community events to avoid doing this during a huge soccer tournament around the corner.

8

Beatrice

9 Jul 2025

·

Stayed 2 nights

Property was nice and staff were great. The indoor heated pool was nice but was way over capacity. People had the back door propped out and it felt like people not staying at the hotel were swimming. There was about 50 people all from one family there making it miserable for my family.

6

Sylva

28 Apr 2024

·

Stayed 2 nights

Hotel is under construction. I was placed in a floor that had hallway carpet covered in plastic, walls half painted, no signs, paint tape, and drywall dusk all over entrance into my room. No notice posted. No “sorry for our dust”.

8

Ying

3 Dec 2024

·

Stayed 3 nights

Its convenient they have ev charging in their underground parking. However their walls are a bit thin and we can hear the neighbors shower through the wall. The blankets are also a bit thin around the winter time.

8

Michael

11 Aug 2025

·

Stayed 1 night

This was a good place to stay. Room was clean and tidy. Checked in online but still had to go to the desk. Parking is underground and there were plenty of spots on Level 2. The pool was disappointing. It’s indoor, cood and quite small. Don’t expect to swim laps. The breakfast buffet was underwhelming for the price. Be sure to bring your breakfast voucher and tell the server you paid in advance.

6

Karen

12 Aug 2025

·

Stayed 3 nights

Elevator were very slow, very crowded all the time, one was out of service for the whole stay

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Cleanliness

Most guests report very clean rooms and public areas. A few noted lapses or wear such as unchanged bedding, dust or peeling wallpaper, and musty pillows.

Related guest reviews

10

Janet

1 Jul 2023

·

Stayed 1 night

Facility and rooms very clean, and lobby very comfortable

6

D

16 Sept 2025

·

Stayed 3 nights

Good location near hospitals. Restaurant and its personnel were exceptional. Overall, the hotel is tired and needs an update. The driveway entrance is obscured by overgrown trees/foliage and faded tile. It also serves as the garbage pickup and delivery area with a broad service gate left open all the time displaying abundant junk. There are some furnishing updates but significant remnants of dark older items. Wallpaper in room peeling. At the far end of the entrance near the meeting room there is beautiful new decor -- seriously considered expanding this to elevate the property.

2

Kim

23 Sept 2024

·

Stayed 1 night

The sheets were not changed on our bed. Someone’s fingernails were in the bed. I told the front desk and they brought us ONE sheet for us to change, not even a new set when clearly the pillow cases and all were not changed. So gross. Also don’t love that they charge $20 a night for parking. Won’t be back.

10

Natalia

5 Dec 2024

·

Stayed 2 nights

Room was clean and spacious. Breakfast was good. Convenient parking

6

Xiaodong

10 Jun 2024

·

Stayed 1 night

The pillow smelled weird. Seemed it had been used. Others were fine.

10

RICK

12 Aug 2025

·

Stayed 1 night

very clean

10

Sydney

28 Jul 2024

·

Stayed 1 night

Incredibly clean-I felt like we might’ve been the first people to use the bathroom. That’s how clean it was

10

Hassan

14 Dec 2025

·

Stayed 1 night

Very welcoming at the reception and really clean rooms.

6

Sylva

28 Apr 2024

·

Stayed 2 nights

Hotel is under construction. I was placed in a floor that had hallway carpet covered in plastic, walls half painted, no signs, paint tape, and drywall dusk all over entrance into my room. No notice posted. No “sorry for our dust”.

8

Michael

11 Aug 2025

·

Stayed 1 night

This was a good place to stay. Room was clean and tidy. Checked in online but still had to go to the desk. Parking is underground and there were plenty of spots on Level 2. The pool was disappointing. It’s indoor, cood and quite small. Don’t expect to swim laps. The breakfast buffet was underwhelming for the price. Be sure to bring your breakfast voucher and tell the server you paid in advance.

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Rooms

Rooms are generally spacious and comfortable with useful amenities like fridge, microwave, and safes. Several reviews mention noise from AC/mechanical rooms, elevators, or thin walls, plus firm beds and occasional small bathrooms or disappointing views.

Related guest reviews

8

Roxanne

5 Mar 2023

·

Stayed 1 night

The property is nice, however the “city view” should not be an option. We paid extra and our view was the top of the main entrance covering

8

BYOUNGHOAN

7 Jul 2025

·

Stayed 4 nights

Typical American-style hotel! It's not bad in many ways, but it seems that the characteristics of the American hotel are inevitable that they are bothered by the noise between floors! It's up to luck

8

J. Brian

10 Sept 2025

·

Stayed 2 nights

The room was noisy from the air conditioning mechanicals room across from our room. I complained to staff but no response.

8

Sarah

22 Aug 2023

·

Stayed 1 night

Great location to Shoreline. Great service, clean nice rooms. Only complaint was the beds were a little hard.

10

Stacey

27 Jan 2024

·

Stayed 1 night

The room was spacious and clean. Bathtub was large and wonderful after a long day.

4

Kathryn

27 Jan 2024

·

Stayed 1 night

Booked two rooms. The room they have is was on the backside of the elevators. So freaking ridiculous. All night the elevators clinking twice and then go up. Then clonking again and heading back down. Asked front desk and they did nothing to compensate us They should have told us and that room should not be the same price as the regular room. Total scam!! I brought it up very kindly with front desk and she was SO rude. Asian girl with glasses. I wasn’t asking for a free room, but suggesting it should NOT be the same as a regular price room. I got two rooms for one night and apparently they told me I wanted a handicap accessible room for hearing impaired. That was for my 90 year old father and they put him in the room at the farrrrr and if first floor. Last room next to the pool. So freaking ridiculous.

10

Kwang

9 Jul 2024

·

Stayed 2 nights

Stayed for two night's. This hotel is close to Stanford University. Check-in was smooth. I asked and was given two bottles of water. My room was clean. The keurig machine and several pods were useful. There is a refrigerator, microwave, and a safe. Unfortunately, like most hotels, the shower water pressure wasn't very strong. The restaurant and bar were nice. There is also a HAPPY HOUR. If you are visiting the area this hotel is a nice option.

8

Ricardo

27 Oct 2024

·

Stayed 1 night

Bathroom could be bigger

6

Traci

22 Mar 2025

·

Stayed 2 nights

Heard the people above us all night. Sounded like the roof was caving in!!! Night a quiet restful place.

4

raymond

1 Jan 2024

·

Stayed 1 night

Beds were hard and uncomfortable. The heater and AC unit made very loud noise through the night. Woke up with a bad backache.

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Service

Many describe friendly, helpful front-desk staff and smooth check-in, including early check-ins. Others report issues such as housekeeping entering without knocking, slow or unresponsive assistance, key or system problems, and inconsistent handling of requests.

Related guest reviews

2

Candace

5 Aug 2025

·

Stayed 1 night

My daughter was walked in on when changing in our room. Spoke with front desk and another attendant came in to our room without knocking shortly after. Very unsafe for our family. Spoke to supervisor Gabriel. They were going to work with Expedia to refund half of our stay due to our experience

10

Gabriele

15 Dec 2025

·

Stayed 1 night

Staff was wonderful. Shout out to Sierra & Elmi. Room was nice aand comfortable. I would stay there again.

2

Jenifer

29 Nov 2025

·

Stayed 7 nights

Maintenance had to come to our room 5x for repairs. Toilet was running and wouldn't flush (this was "fixed" three times during our stay), shower head burst and had to be replaced, bathroom door wouldn't latch, and finally housekeeping came in the room unannounced while my husband was on the toilet. There were no comparable rooms to switch us to. They offered us adjoining rooms for one night but said we would have to switch back after that night. We were told we were given Hilton Honors points to cover a couple days of our stay, but no such points have been added to our account after being told it was done 5 days ago. This place is nothing but lip service. DO NOT RECOMMEND.

10

DAVID

30 Aug 2025

·

Stayed 1 night

Excellent service and accommodation

2

Jesus

29 Jul 2025

·

Stayed 1 night

I didn’t like that they can’t do anything about my key room so i had to go always to the front desk when i go out for they can open the room for me and be waiting until they can

10

Katie

7 Jul 2023

·

Stayed 1 night

All staff were amazingly friendly and helpful. They even went out of their way to explain the best path through garages and hotel.

4

Sonam

10 Feb 2025

·

Stayed 2 nights

They were very short staffed. I called from my room 3 separate times to request 2 towels, phone was never answered, when i wenr to ask i was told no staff. Also, at check in they asked igf i needed a service the next day. I said yes, but no one serviced the room.

2

Leonard

19 Nov 2023

·

Stayed 1 night

Arrived at 9:15 pm. Their computerized system is down. They can't check me in. It has now been 90 minutes sitting the lobby, with no end in sight. The clerk is making no effort to find a room. Says he doesn't know what's sbailable.

10

yoon

7 Nov 2023

·

Stayed 1 night

the front receptionist, she helped a lot

10

Catherine D

10 Sept 2024

·

Stayed 2 nights

“ Lisa was amazing at front desk. I arrived early after working a 12 hour nightshift . She was able to accommodate me by providing an early check in for me. The was great and quiet for me. I also included breakfast only suggestion“ more variety and keep it warm . Was cold

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Location

Convenient for Stanford University and area hospitals, with easy access to transit and local venues. One reviewer noted the area can feel sketchy after dark.

Related guest reviews

10

James

14 Oct 2024

·

Stayed 2 nights

We were visiting the Palo Alto area for the first time. Beyond visiting some local attractions, we were able to catch both a hockey game as well as a Stanford football game. Location was great; use of the easy access parking garage, as well as accessible public transportation helped make the most of our stay. For example, the rapid transit bus got me to the Stanford stadium in less than fifteen minutes.

6

D

16 Sept 2025

·

Stayed 3 nights

Good location near hospitals. Restaurant and its personnel were exceptional. Overall, the hotel is tired and needs an update. The driveway entrance is obscured by overgrown trees/foliage and faded tile. It also serves as the garbage pickup and delivery area with a broad service gate left open all the time displaying abundant junk. There are some furnishing updates but significant remnants of dark older items. Wallpaper in room peeling. At the far end of the entrance near the meeting room there is beautiful new decor -- seriously considered expanding this to elevate the property.

10

Zaoyuan

4 Jun 2024

·

Stayed 2 nights

Great location, good service

10

Sally

20 Jun 2024

·

Stayed 1 night

Very convenient to Stanford Hospital. Good food, wonderful breakfast, great room

8

Sarah

22 Aug 2023

·

Stayed 1 night

Great location to Shoreline. Great service, clean nice rooms. Only complaint was the beds were a little hard.

10

Douglas

30 Aug 2024

·

Stayed 1 night

Close to the hospital

10

Michael

4 Aug 2025

·

Stayed 2 nights

Great place close to everything

8

Robert

8 Jul 2024

·

Stayed 1 night

Overall, nice experience and property and room over average. Kinda sketchy around property after dark.

10

Yuliana

23 May 2023

·

Stayed 1 night

Loved it! I’ll definitely be back. Very clean and very quiet! Only 30mins from SFO and 50mins to Santa Cruz beach boardwalk, it was a perfect location for my weekend getaway

10

Ki-Lim

1 Jan 2025

·

Stayed 3 nights

Great location

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Dining

On-site dining and bar are convenient but inconsistent: some enjoyed meals and breakfast, while others found breakfast policies confusing or costly, service spotty, and food quality uneven. Room service availability is limited at times.

Related guest reviews

10

Margaret

27 Apr 2025

·

Stayed 3 nights

Having a restaurant on-site was very convenient and we enjoyed dining there. Staff were courteous and so glad reservations were made at this hotel - plan to stay again soon!!

10

Trudyann

25 Jun 2023

·

Stayed 2 nights

Jose in the bar provided excellent customer service, he was delightful and drinks and food were good. Did not like the combination self serve & table service for breakfast, was very confusing.

6

Huw

1 May 2025

·

Stayed 2 nights

The food in the restaurant is almost inedible. The fry's were undercooked and luke warm. The Spaghetti and Meatball tasted like the spaghetti caqme out of a nd with a can of chopped tomatoes and a very dry large meatball. The whole thing had been microwaved to death. They didn't make the bed even though I asked for service. Overall poor, only redeeming feature is it is clean.

8

Faheemah

22 Jun 2024

·

Stayed 2 nights

Nice well kept property in a great location. There was no room service and no continental breakfast. Breakfast was on the pricey side as was the restaurant.

8

Luke

1 Jul 2025

·

Stayed 6 nights

Nice, quiet hotel. Good location. Only wished the food in the restaurant was better.

2

Gerardo

12 Jul 2024

·

Stayed 1 night

Prices of food were insane and while their hotels profile does not adequate depict amenities. No continental breakfast.

2

James

6 Dec 2023

·

Stayed 1 night

Never pay Extra again: My wife was traveling solo and I booked her a last minute stay at Hilton Garden Inn in Palo Alto because she really loves the brand and always enjoyed the hot breakfast - so I added the $40 breakfast on Hotel.com When she showed up for breakfast next morning - the waiter told her she can only selected a few limited items because she has the FREE breakfast. Then after getting a coupon from the front desk - the waiter told my wife she already had the breakfast and give her a bill for ~$25 (luckily the hotel confirmed they did not charged our credit card) - but thar is when she learned Hilton Garden's breakfast is not $40. We understand every business need to make a profit and we ordered the $40 breakfast on our own (NEVER AGAIN). But the waiter from Hilton Garden limited the food items for my wife's breakfast selection because she ordered FREE breakfast that costed us $40 is NOT a good business model. ~NEVER AGAIN

4

Larisa

19 May 2025

·

Stayed 1 night

The inside restaurant I was told was open, so sat at a table and no one was there to take our order /and or serve! No one even greeted us

8

Michael

11 Aug 2025

·

Stayed 1 night

This was a good place to stay. Room was clean and tidy. Checked in online but still had to go to the desk. Parking is underground and there were plenty of spots on Level 2. The pool was disappointing. It’s indoor, cood and quite small. Don’t expect to swim laps. The breakfast buffet was underwhelming for the price. Be sure to bring your breakfast voucher and tell the server you paid in advance.

8

Jose

15 Sept 2025

·

Stayed 4 nights

Buffet breakfast should be included with stay

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$247
February	US$297
March	US$303
April	US$299
May	US$320
June	US$280
July	US$205
August	US$208
September	US$288
October	US$299
November	US$231
December	US$197

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $179	19 $166
20 $243	21 $514	22 $610	23 $620	24 $349	25 $388	26 $343
27 $191	28 $553	29 $592	30 $553

Su	Mo	Tu	We	Th	Fr	Sa
				1 $364	2 $164	3 $162
4 $236	5 $415	6 $541	7 $568	8 $428	9 $318	10 $150
11 $236	12 $401	13 $525	14 $511	15	16 $576	17 $450
18 $421	19 $364	20 $440	21 $467	22 $329	23 $204	24 $163
25 $238	26 $357	27 $444	28 $449	29 $321	30 $204	31 $137

Hilton Garden Inn Palo Alto

Prices for Hilton Garden Inn Palo Alto

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed, Accessible, City Viewith (Mobility Accessible with Tub)

Room, 1 King Bed

Suite, 1 King Bed, Accessible (Hearing Accessible)

Room, 2 Queen Beds, Accessible, Bathtub (Mobility Accessible with Tub)

Room, 2 Queen Beds

Room, 2 Queen Beds, Accessible (Hearing Accessible)

Room, 1 King Bed, Accessible, City View (Hearing Accessible)

Room, 1 King Bed, Accessible (Roll-In Shower)

Suite, 1 King Bed

Room, 1 King Bed, Accessible, Bathtub (Mobility Accessible with Tub)

Room, 1 King Bed, City View

Room, 2 Queen Beds, Accessible (Roll-In Shower)

Room, 1 King Bed, Accessible (Hearing Accessible)

Room, 2 Queen Beds (Drinks & Snacks)

Room, 1 King Bed (Drinks & Snacks)

Guest reviews of Hilton Garden Inn Palo Alto

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hilton Garden Inn Palo Alto

Prices for upcoming dates