Real Inn Cancún

This property was excellent. The staff are so helpful and kind. The restaurant is good, and has a beautiful lagoon view. The only thing that I would say needs a bit of improvement is the wifi connectivity. It would also be nice if the hot tub was heated. I would definitely stay here again!

The continental breakfast is very limited, coffee or juice,fruit and toast. That is not a continental breakfast. Terrible service and most of the we didn't get toast for about 20 minutes if at all. I paid extra to expedia for lagoon view with balcony which i didn't get, was told the balcony is another $200 US. There are pictures on expedia of balconies with lounge chairs that don't exist. Scuba diving classes in the pool every day that is not mentioned in your add. Will never book a hotel with expedia again.

El personal muy amable, desde el botones, las y los meseros, recepción hasta el personal de limpieza! Sugiero que instalen más máquinas para hacer hielo en cada piso y coloquen un frigobar, ya que las habitaciones son muy amplias!

Agradable vista a laguna, cuartos amplios, restaurante agradable, gimnasio bien!

Room - flity has black mould on pillows - walls so flithy and shower head was a cross between the hulk and the green smile monster - at least a few years old The Foyer is fantastic - but don’t let that fool you - lifts has dried snot and split drinks all down the walls and the buttons were sticky like lollies or toffee on it Advertised continental buffet is only 2 pieces of cold hard toast - one coffee and 6 small pieces. Not allowed access to any cereal or anything Cafe has posters that state they are a star bucks affiliated cafe - but only have americano coffee or direct you back to the buffet No pool bar - looks abandoned - dinner was interesting and a day of food poisoning followed Floor 6 has holes in the roof every five or so metres - has a musty smell in the hallway and room like a long term water leak - obviously why they have holes cut in the roof Spoke to manager first morning about continental breakfast and he basically just said it “ is what it is “ The porter was the only half decent staff member there The reception staff were either in there phones for extended period of times or fixing there dress in the mirror Even the room keys are recycled as my had dried chocolate on them I didn’t risk going under the sheets and slept on the top of the bed as from the black moulding pillow Ohhh the pool has a speaker for music - it’s been ripped down of the wall and placed next to broken deck chairs Might be cheap but for good sake stay away

This property is very good for a for several reasons, first the rates are very good. I think it's because it's on the lagoon side. It's located almost directly in front of langosta beach which in my opinion is one of the most beautiful public beaches in the hotel zone. The pool was also a nice size. Starbucks in the lobby, it's on the bus line. It could use some new beds, no mini fridge or safe. Hard not to like the price and location if you don't need your hand held.

Nice hotel ! Breakfast toast too dry , missing pool chairs

Great spot to stay, space for cars if you rent one and drive there. Staff was awesome and friendly. Room was clean and had a nice view of the ocean. The food they served was good. The gym is small but it’s good enough for a mini work out. All in all a great place to stay. The price was decent as well.

Hotel muito bem localizado e com bons itens de conforto, inclusive uma piscina com vista para a lagoa.

The swimming pool and the lagoon view from the room was very beautiful..the bar was very small.the food court also nice

Los pasillos tenían mal olor, no teníamos toallas en la habitación, la llave de la ducha estaba mala, el inodoro bota agua

Smelly mildew rooms, paint cracking down . Very disappointed with the stinky mildew rooms given . My clothes were smelling after sitting on the bed , like wet mildew .

The room was not clean. Hair in the bathroom and the bed. Lols like somebody shaved and the staff did not clean when I received the room.

The Hotel itself was horrible. Cockroaches everywhere. The front desk people were horrible and rude when you came to them for help or report there are broken ice makers that were not fixed for days! The housekeepers were awesome people and so was Julio at the front door. They were AMAZING and so polite, helpful and sociable. The food from resturaunt was horrible and came with cockroaches too.

cuarto oliendo a moho, aire acondicionado dañado, un ruido horrible. pasamos terrible noche sin dormir. No volvemos

Room - flity has black mould on pillows - walls so flithy and shower head was a cross between the hulk and the green smile monster - at least a few years old The Foyer is fantastic - but don’t let that fool you - lifts has dried snot and split drinks all down the walls and the buttons were sticky like lollies or toffee on it Advertised continental buffet is only 2 pieces of cold hard toast - one coffee and 6 small pieces. Not allowed access to any cereal or anything Cafe has posters that state they are a star bucks affiliated cafe - but only have americano coffee or direct you back to the buffet No pool bar - looks abandoned - dinner was interesting and a day of food poisoning followed Floor 6 has holes in the roof every five or so metres - has a musty smell in the hallway and room like a long term water leak - obviously why they have holes cut in the roof Spoke to manager first morning about continental breakfast and he basically just said it “ is what it is “ The porter was the only half decent staff member there The reception staff were either in there phones for extended period of times or fixing there dress in the mirror Even the room keys are recycled as my had dried chocolate on them I didn’t risk going under the sheets and slept on the top of the bed as from the black moulding pillow Ohhh the pool has a speaker for music - it’s been ripped down of the wall and placed next to broken deck chairs Might be cheap but for good sake stay away

This hotel is very worn down. Lacks basic maintenance, and housekeeping was terrible. We switched rooms because or hair in sheers and dirty sheets and pillow cases. 2nd room was just as bad. Food was terrible and pool had no shadded areas to relax in. We checked out within an hour and just lost our money. DONT WASTE YOUR MONEY OR TIME. NOT CLOSE TO ANYTHING AT ALL. WILL NEVER RETURN.

Las toallas parecían lija, el mobiliario ya se ve viejo y maltratado, las camas y toallas manchadas y por último tuvimos una gotera toda lo noche del clima. Que terminó en un mega charco en la recámara.

The check in and check out process was quick. Property is beautiful, however, there's obvious signs of neglect. I spent 6 days there and the same table by the pool area remained in the floor, no one picked it up. Room furniture had humidity and I found an old cranberry underneath their telephone, so that suggests how important cleanliness is for the hotel and their staff. At the restaurant, Esperanza was great. Not a lot of food variety, but overall a nice experience.

Mo había toallas.

La verdad muy gradable todo, la atención muy buena y todo muy limpio. Lo único incomodo es que las habitaciones del primer piso hacia el boulevard no cuentan con balcón, es mas un cuarto encerrado.

Clean and affordable and quiet location - make sure room faces lagoon side as road side is not quiet at all. Easy bus to hotel zone and downtown Cancún. Easy walk to nearby beach. Hot water limited, pressure bad, toilet didn't flush properly and water dripping in room from level above . Breakfast bad - bread always stale . Room service wonderful and great meals

Just better with a refrigerator in the room. Otherwise great room and balcony😊

The noise from outside was terrible. I was on the 2nd floor and felt like the cars were driving inside the room. I had to change room in the muddle if the night.

We stayed at Real Inn from Mar 1-5, 2024. Overall good experience. We were happy to get a room with lagoon view on 6th floor. Playa Langosta, one of the most beautiful beaches, was in walking distance. Staffs were friendly. A microwave and a fridge would make our stay more comfortable.

The hotel was walking distance from the marina where I dive, which was handy. The air conditioning was noisy, although it seemed to cool well, and the room did not have a refrigerator, which is very inconvenient.

The hotel is at a noisy street. My first room was toward the street and was glad I could upgrade to a lagoon room. The view was nice and it was quiet. Serene location of the restaurant with view to the lagoon. Food was ok. I missed a coffee maker in the room. Ok stay for a few days.

Hotel looks great and has nice facilities, however the rooms are very tired and badly in need of updating. built ins have places that are coming apart, they have been repaired but not nicely. Beds were comfortable but the pillows are very old and need to be replaced. The staff works constantly to keep everything clean and nice, they were all very friendly and helpful. Overall OK but could easily be great with some TLC

Good location, fair price. Needs mini fridge, & coffee machine in the room.

I had high expectations for this hotel based on its exterior, but the rooms were a big letdown. Most had damp ceilings, a strong musty smell, and broken fixtures. If you want a pool or lagoon view, be prepared to pay an extra $24 USD per night. Otherwise, you’ll have to deal with nonstop traffic noise in the street-facing rooms, making it hard to get a good night’s sleep. The “included breakfast” is disappointing—it’s just coffee or tea, two pieces of bread, and a small fruit plate. Anything else costs extra. Overall, I wouldn’t stay here again.

Los meseros son muy serviciales y muy amables!

Muy mala atencion, no me quieren dar mi factura porque argumentan que expedia me la tiene que dar , no sé que hacer, me pueden ayudar?

Si requieren factura no reserven por Expedia, ya que Expedia no factura válida para México y el hotel no factura al cliente por pagar en expedia

Califico 5 por que gracias a la atención del gerente nos pudo solucionar los problemas de la habitación y nos compensó de manera que quedamos satisfechos. Tuvimos varios problemas de mantenimiento y limpieza en las primeras habs que nos dieron. La hab 410 la última en la que nos quedamos estaba muy limpia y en buen estado. Es un hotel con una excelente ubicación, vistas hermosas a la laguna, esperemos que pongan más atención a la entrega de habitaciones por q es un hotel que vale mucho la pena y el personal es muy amable. También quiero resaltar a Esperanza mesera del restaurante en la noche, por que a pensar de no contar con velas ni poder escribir una felicitación en un postre para el cumpleaños de mi novio, tuvo la iniciativa de ponernos las mañanitas cuando llevó el pastel y todavía le dio sus buenos deseos, demuestra servicio genuino, otra pudo haber dicho sólo no hay y ya.

My family and I arrived to the hotel around 2 AM. I tried three times to advise the hotel that we would arrive late and couldn’t get a hold of anyone. Once we arrived at the hotel, Manuel assisted us with the check in. He demanded that everyone of my family of 6 be present in order to check in. I informed him that I have two little girls sleeping (3, and 5) inside the car and asked him if he could come to see them instead of having to take the kids out of the car. He told me that he could not and it’s the hotel procedure and I had to have everyone in the lobby in order to obtain the hotel keys. I told him that’s fine but it’s not good customer service on his end. The bellman stayed there watching everything but no help either. Manuel gave us two rooms on different floors at the very end of the hallway. Pretty much sending a message that he is in charge and my family and I were paying the price of complaining about his customer service. Our room number 333 had no towels at all. Not even hand or face towels. In order to shower we had to get pool towels ourselves. We made two complaints with the morning employees but we never received any contact from a manager or anyone trying to make things better or accommodate our towel request. Also the TV in room 333 wouldn’t even turn on and we asked for them to take a look at it and of course they did not and it was never fixed during our time there. Lastly the bathroom paint is literally peeling off the walls.

This hotel is a true gem in the rough, we were worried but immediately after our arrival we realized how wrong those on line reviews were, this is a fairly small hotel at the end of the Hotel strip, it is very simple, not a lot of amenities but extremely clean and well kept, staff was helpfull and polite always cheerful and willing to offer helpful tips on how to get around and what to visit. Lets be clear, this is a 3star hotel and you get what you paid for in the quality and esthetics of your room, but these are also very nice, extremely clean and very spacious not to mention having a very beatiful view on either side of the hotel. Their location makes it ideal to explore the city and other places, it is very quiet and away from the hectic pace of the downtown core but close enough that you can walk there if you want to. What is the most impresive quality of this hotel is its staff, everyone works extremely hard at making your stay a very pleasurable and enjoyable experience, they make you feel welcome and safe, We would definitely recommend this hotel for those looking for an adventure and exploring the city and we would definitely stay there again when we go back.

The service and warm welcome of the staff. Everyone was at max with excellent service and very attentive to assist. For the building itself there are many things that need to be assessed.

THE FRONT DESK STAFF WAS THE WORST I'VE EVER EXPERIENCED. THEY WERE ARROGANT, RUDE, UNHELPFUL, NOT what service should be at all. Very disappointing. If you're looking for a cheap stay and aren't going to spend much time at the hotel, this might work. I wouldn't stay here again even if it was free!

Very bad service by front desk. We arrived at 1230pm hoping to get an early check in (as we had VIP Access through Expedia), Fernando at the front told us to pay 12usd per hour for early check in. We left our luggage and went to the beach. At 2:35 we came back and again she told us to wait till 3pm. We did not get the room upgrade as promised by Expedia. Rooms were available but she didn't give us an upgrade. At 2:50 finally she called us and gave us our room key card. Beds are so small. There should be queen beds, these seemed smaller than double. Room phone didn't work, no side table on one side of the bed. There was a machine noise all the time (even when the ac was off). TV had very few English channels. Today we requested a late check out and were told to pay another 12usd for that. Again Expedia had promised us late check out Subject to availability. I went again to speak to manager and finally we got one hour extra without paying. Overall very disappointed with the hotel. This hotel is far away from most places. Bus stop is also 10 mins walk away. Not many eating options closeby. Pay extra money and stay in a hotel with ocean view. Lagoon view is good but not great.

Overall was great but the staff aren’t that helpful at all. I thought it could be a whole language barrier but being nice and willing to help transcends language. Front desk needs to be more friendly

The hotel is conveniently located and even has a Starbucks inside! It's a simple accommodation, perfect for a weekend stay if you're looking to explore Cancun or engage in activities. Additionally, it's close to the ferry, which is a bonus. However, the service at the hotel was lacking. My room was not cleaned, and the towels were old and ripped; they only made the bed without changing the sheets. Furthermore, the toilet wasn't working properly, and I had to call for maintenance to get it fixed. If your room faces the highway, be prepared for loud noise from traffic starting around 4 AM. On the upside, you'll have an ocean view, but this is something the hotel does not mention.

We stayed at Real Inn from Mar 1-5, 2024. Overall good experience. We were happy to get a room with lagoon view on 6th floor. Playa Langosta, one of the most beautiful beaches, was in walking distance. Staffs were friendly. A microwave and a fridge would make our stay more comfortable.

Muy bien ubicado, frente a playas y hace todo más práctico. :)

Es ist ein Hotel welches einen schönen Pool hat und nah am Meer ist. Die Lage ist gut, Parkplatz für Autos oder mit öffentlichem Verkehrsmittel Ich habe mich stark angefreundet mit der Iguana die jeden Morgen vorbei kommt.

The hotel is at a noisy street. My first room was toward the street and was glad I could upgrade to a lagoon room. The view was nice and it was quiet. Serene location of the restaurant with view to the lagoon. Food was ok. I missed a coffee maker in the room. Ok stay for a few days.

El autobús pasa por todo el frente y está en la zona hotelera. Muy cerca está la parada del Ferry a isla Mujeres

Excelente vista de la laguna y tienes playa langosta cruzando la calle

El lugar está muy cómodo y céntrico entre la zona hotelera y Cancún. Nuestra habitación estuvo hermosa y la vista fue lo mejor. En cuanto a limpieza, las toallas están muy percudidas, salió una cucaracha de una coladera abajo del lavabo. Faltaban jabones y tuvimos que pedir. Y las almohadas muy incómodas. En el bar pedimos distintas bebidas y no tenían. Terminamos tomando agua. En general el lugar está bien.

The stay was very comfortable! For the price and location it’s a nice place to stay if you like some peace and quiet, but access to the beach and other restaurants. The bus stop is a short walk away and the staff is very friendly and accommodating. If you get the city view, the noise is loud so be prepared for that, but with the AC running it gets drowned out.

Good middle of the road hotel at reasonable price. However nothing to close to walking distance

la comida fué buena, la terraza con vista a la laguna es bonita. Servicio bueno en general.

Room was beautiful. View was amazing. Sink faucet was not attached and really dirty. No water at hotel most the time. Upon check-in we were told no water till 9pm that evening. But throughout the entire stay water would just stop running. Shower. Toilet. No water. No clue why. But the rest was great! Restaurant on site was delicious!

Son amables para atender pero comentaron que son sólo opción Ejecutiva, no tienen facilidades de paquetes turísticos. La comida es exageradamente cara, pague más de 1000 por dos limonadas, y dos platillos (uno de camarones que eran muy pequeños) Es más barato y rico Uber eats. Te prestan toallas para la alberca o la playa, muy útil.

Restaurant is pretty nice , located in front of the Laguna. Pool was very clean. Staff is very friendly.

System said that breakfast included but they just want give coffe and bread no other than that and want to charge the extra items at the buffet and that’s not acceptable so we decided to got and took best in another place

Has only one restaurant and close early

the rooms with "good rate" are the ones close to the street; and it's very close to the street which has a speed limit of 70km/hr! the engine noise is huge even approaching midnight. also the so called "free breakfast included" is a catch: it's turned out to be a very minimal "continental" breakfast: two pcs of sliced bread and a little bit fruit is all you'll get; and it must be served by the staff (so you can't take more )...

Room - flity has black mould on pillows - walls so flithy and shower head was a cross between the hulk and the green smile monster - at least a few years old The Foyer is fantastic - but don’t let that fool you - lifts has dried snot and split drinks all down the walls and the buttons were sticky like lollies or toffee on it Advertised continental buffet is only 2 pieces of cold hard toast - one coffee and 6 small pieces. Not allowed access to any cereal or anything Cafe has posters that state they are a star bucks affiliated cafe - but only have americano coffee or direct you back to the buffet No pool bar - looks abandoned - dinner was interesting and a day of food poisoning followed Floor 6 has holes in the roof every five or so metres - has a musty smell in the hallway and room like a long term water leak - obviously why they have holes cut in the roof Spoke to manager first morning about continental breakfast and he basically just said it “ is what it is “ The porter was the only half decent staff member there The reception staff were either in there phones for extended period of times or fixing there dress in the mirror Even the room keys are recycled as my had dried chocolate on them I didn’t risk going under the sheets and slept on the top of the bed as from the black moulding pillow Ohhh the pool has a speaker for music - it’s been ripped down of the wall and placed next to broken deck chairs Might be cheap but for good sake stay away

Muy buen servicio, solo deberian aclarar en la pagina que el desayuno es continental solo fruta, cafe y pan

Beautiful view of the bay, very calm and relaxing. Enjoyed watching boat drove by. Food is expensive and not good. I will stay in all inclusive hotel, where you don't have to worry about food expenses.