Four Points by Sheraton Cancun Centro
Amenities
Parking
Restaurant
Swimming pool
Babysitting / Child Services
Business Center
Room Service
Property description
Amenities
Be sure to enjoy recreational amenities, including an outdoor pool, a sauna, and a 24-hour fitness center. This hotel also features concierge services, shopping on site, and wedding services.
Business amenities
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-in. Planning an event in Cancun? This hotel has 2121 square feet (197 square meters) of space consisting of a conference center and 5 meeting rooms. Limited parking is available onsite.
Dining
Enjoy international cuisine at The Eatery Bistro, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 11:30 AM for a fee.
Rooms
Make yourself at home in one of the 112 air-conditioned rooms featuring minibars and LED televisions. Complimentary wired internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Location
A stay at Four Points by Sheraton Cancun Centro places you in the heart of Cancun, a 2-minute drive from Plaza Las Americas and 13 minutes from Cancun Convention Center. This hotel is 9.3 mi (15 km) from La Isla Shopping Mall and 11.2 mi (18 km) from Aquaworld.
What's nearby
Galenia Hospital(0.2 miles)
Hospiten Hospital(0.4 miles)
Dubai Palace Casino(0.6 miles)
Plaza Nichupte Shopping Mall(0.6 miles)
Kabah Urban Park(0.7 miles)
Royal Yak Casino and Sports Book(0.7 miles)
Amerimed Hospital(0.7 miles)
Plaza Las Americas(0.9 miles)
Nichupté Lagoon(1.1 miles)
Andres Quintana Roo Stadium(1.5 miles)
Ka'Yok' Planetarium of Cancun(1.5 miles)
Plaza 28(1.8 miles)
Cancun Cultural House(1.8 miles)
La Gran Plaza Shopping Mall(1.9 miles)
Benito Juarez Municipal Building(2 miles)
The preferred airport for Four Points by Sheraton Cancun Centro is Cancun Intl. Airport (CUN)(9.4 miles)
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From
Guest reviews
Very good
Based on 835 verified reviews
Who stays here?
Business
25%
Couple
31%
Family
28%
Group
8%
Solo
5%
What guests think
AI-generated summary based on recent guest reviews
At Four Points by Sheraton Cancun Centro, travelers praise friendly staff, rooms and a handy location near the airport and Galenia Hospital, while recurring drawbacks include dated areas, inconsistent restaurant service, and issues with air‑conditioning, hot water, or the pool.
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What guests think
At Four Points by Sheraton Cancun Centro, travelers praise friendly staff, rooms and a handy location near the airport and Galenia Hospital, while recurring drawbacks include dated areas, inconsistent restaurant service, and issues with air‑conditioning, hot water, or the pool.
Cleanliness is frequently noted as good, though several guests mention worn towels, occasional odors, or late housekeeping. The downtown setting is convenient for medical visits and short stays near transit, but it’s not ideal for beach access and many guests rely on taxis or a car for dining and shopping. Expect a practical, good‑value base rather than a resort experience.
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AI-generated summary based on recent guest reviews
Facilities
The rooftop pool and views are a highlight for many, though recurring maintenance and availability issues are noted. The gym is decent for basic workouts.
Related guest reviews
Anithra
Feb 5, 2024
·
Stayed 4 nights
Scott
Jan 9, 2024
·
Stayed 10 nights
Timo
Mar 23, 2024
·
Stayed 1 night
PIERRE
Aug 31, 2025
·
Stayed 1 night
Cynthia
Dec 1, 2023
·
Stayed 2 nights
Nicholas
Jan 3, 2024
·
Stayed 10 nights
Scott
Mar 30, 2025
·
Stayed 1 night
Brian Joseph
Jul 31, 2025
·
Stayed 7 nights
Wilfredo
May 17, 2022
·
Stayed 2 nights
Lourdes
Aug 11, 2023
·
Stayed 1 night
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AI-generated summary based on recent guest reviews
Cleanliness
Many describe the property as very clean, but others cite worn towels, occasional odors in corridors, and lapses such as dusty bathrooms or late housekeeping.
Related guest reviews
PIERRE
Oct 28, 2025
·
Stayed 8 nights
Diana
Aug 19, 2025
·
Stayed 1 night
Mark
Mar 23, 2023
·
Stayed 8 nights
age
Sep 22, 2023
·
Stayed 4 nights
Cindy
Feb 16, 2024
·
Stayed 7 nights
Angela
Feb 13, 2024
·
Stayed 3 nights
Lene Margrethe
Jul 25, 2023
·
Stayed 7 nights
Erin
Sep 1, 2025
·
Stayed 2 nights
Dale
Jun 22, 2025
·
Stayed 7 nights
PIERRE
Aug 19, 2025
·
Stayed 2 nights
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AI-generated summary based on recent guest reviews
Rooms
Rooms are generally spacious and comfortable, but recurring problems include weak air‑conditioning and inconsistent hot water; some also find the decor dated or experience traffic noise in certain rooms.
Related guest reviews
Adam
Mar 31, 2024
·
Casey
Dec 2, 2024
·
Stayed 3 nights
Leandro
Jun 21, 2025
·
Stayed 1 night
Bruno
Apr 5, 2023
·
Stayed 2 nights
GLORIA M
Jun 19, 2025
·
Stayed 3 nights
Sadrina
Dec 20, 2023
·
Stayed 1 night
Scott
Mar 30, 2025
·
Stayed 1 night
PIERRE
Dec 12, 2025
·
Stayed 4 nights
MARIA
Sep 5, 2023
·
Stayed 1 night
ERIN ALEXIS
Nov 9, 2023
·
Stayed 2 nights
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AI-generated summary based on recent guest reviews
Service
Staff are often praised as friendly and helpful, yet guests also report slow or inflexible check‑in and some unhelpful management or billing experiences.
Related guest reviews
Dan
Nov 23, 2025
·
Stayed 2 nights
Capri
Aug 30, 2024
·
Stayed 2 nights
Linda
Nov 13, 2025
·
Stayed 7 nights
Toriano
Jun 7, 2025
·
Stayed 1 night
Medina
Aug 31, 2023
·
Stayed 5 nights
Vicky
Sep 15, 2024
·
Stayed 3 nights
Cynthia
Dec 1, 2023
·
Stayed 2 nights
Nicholas
Jan 3, 2024
·
Stayed 10 nights
Fernando
Aug 18, 2024
·
Stayed 2 nights
David
Dec 10, 2023
·
Stayed 1 night
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AI-generated summary based on recent guest reviews
Location
Downtown location is convenient for the Galenia Hospital and a short drive to the airport and hotel zone, but not ideal for beach access and many guests rely on taxis or a car for dining and shopping.
Related guest reviews
Dan
Nov 23, 2025
·
Stayed 2 nights
Scott
Jan 9, 2024
·
Stayed 10 nights
ERIN ALEXIS
Oct 5, 2023
·
Stayed 2 nights
Timo
Mar 23, 2024
·
Stayed 1 night
Amaka
Mar 22, 2024
·
Stayed 5 nights
Scott
Mar 30, 2025
·
Stayed 1 night
Norman
Mar 26, 2024
·
Stayed 3 nights
Kwasi
Dec 12, 2024
·
Stayed 1 night
Kelsey
Dec 18, 2023
·
Stayed 2 nights
Erin
Sep 1, 2025
·
Stayed 2 nights
Was this helpful?
AI-generated summary based on recent guest reviews
Dining
Breakfast and the on‑site restaurant receive frequent praise, but several guests found the food average or limited and noted poor service at times.
Related guest reviews
PIERRE
Oct 28, 2025
·
Stayed 8 nights
Anithra
Feb 5, 2024
·
Stayed 4 nights
Scott
Jan 9, 2024
·
Stayed 10 nights
Casey
Dec 2, 2024
·
Stayed 3 nights
Norma
Jun 21, 2025
·
Stayed 3 nights
Toriano
Jun 7, 2025
·
Stayed 1 night
Dorothy
Mar 26, 2024
·
Stayed 1 night
Randy
Feb 12, 2025
·
Stayed 5 nights
PIERRE
Jan 27, 2026
·
Stayed 3 nights
PIERRE
Jan 17, 2026
·
Stayed 1 night
Was this helpful?
AI-generated summary based on recent guest reviews
Rie
5 days ago
·
Stayed 3 nights
Paul
3 weeks ago
·
Stayed 7 nights
LIYA
4 weeks ago
·
Stayed 3 nights
Simsai
May 23, 2026
·
Stayed 4 nights
Jose
Mar 31, 2026
·
Stayed 4 nights
Location
A stay at Four Points by Sheraton Cancun Centro places you in the heart of Cancun, a 2-minute drive from Plaza Las Americas and 13 minutes from Cancun Convention Center. This hotel is 9.3 mi (15 km) from La Isla Shopping Mall and 11.2 mi (18 km) from Aquaworld.
Galenia Hospital(0.2 miles)
Hospiten Hospital(0.4 miles)
Dubai Palace Casino(0.6 miles)
Plaza Nichupte Shopping Mall(0.6 miles)
Kabah Urban Park(0.7 miles)
Royal Yak Casino and Sports Book(0.7 miles)
FAQs about Four Points by Sheraton Cancun Centro
Limited on-site parking is available. The property offers free parking, but height restrictions apply.
A buffet breakfast is available daily from 6:30 AM to 11:30 AM for a fee of approximately MXN 350 per person.
Pets are allowed at the hotel, with a maximum fee of MXN 350 per accommodation, per night, plus a one-time cleaning fee of MXN 50. Service animals are exempt from fees.
Standard check-in time is 3:00 PM and check-out time is 12:00 PM. Early check-in is available for a fee, subject to availability.
The property has limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details on room accessibility are not mentioned.
The hotel is located in downtown Cancun, just a 2-minute drive from Plaza Las Americas and 13 minutes from Cancun Convention Center. It is approximately 15.1 km (9.4 miles) from Cancun International Airport.
Yes, the hotel features an outdoor swimming pool, operational from 8 AM to 8 PM. The pool is available for guests to enjoy during their stay.
Children are allowed at the hotel. There is no specific minimum age mentioned for children to stay for free.
Have a question?
Instant AI responses are based on hotel information
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards and cash
- Safety features at this property include a fire extinguisher, a smoke detector, and a security system
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
- Pool access available from 8 AM to 8 PM.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Parking height restrictions apply.
- Contactless check-in and contactless check-out are available.
- Fee for buffet breakfast: approximately MXN 350 per person
- Pet fee: MXN 350 per accommodation, per night plus MXN 50 one-time cleaning fee
- Service animals are exempt from fees
- Early check-in is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Restaurant
Swimming pool
Babysitting / Child Services
Business Center
Room Service
General
Room Service
Restaurant
Non-Smoking Rooms
Sauna
Steam Room
Spa & Wellness Centre
Poolside Bar
Packed Lunches
Breakfast in the Room
Allergy-Free Room Available
Vending Machines
Family Room
Beach Sun Loungers
Snack Bar/Deli
Wheelchair Accessible (Limited)
Parking
Parking
Free Parking
Electric Car charging station
Parking (Limited)
Parking Onsite
Internet
Free Wi-Fi
Services
Business Center
Babysitting / Child Services
Housekeeping
Banquet Facilities
Safe-Deposit Box
ATM / Cash Machine
Luggage Storage
Designated Smoking Area
Express Check-In/Check-Out
Self Laundry
24-Hour Front Desk
Lockers Available
Activities
Swimming pool
Pool Outdoor
Pool (Infinity)
Outdoor Furniture
Pool (Rooftop)
Pool (Seasonal Outdoor)
Terrace
Fitness Center (nearby)