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Krystal Urban Cancun & Beach Club


Amenities

  • Parking

  • Restaurant

  • Swimming pool

  • Business Center

  • Room Service

  • Dry Cleaning

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Property description

Relax on the private beach or enjoy other recreational amenities such as an outdoor pool and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and a banquet hall. Getting to the surf and ...
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Guest reviews

What guests think

AI-generated summary based on recent guest reviews

At Krystal Urban Cancun & Beach Club, guests often praise the central location near malls and dining, spacious rooms with sweeping city or ocean views, and generally friendly staff, but report inconsistent maintenance, dated areas, and slow, error‑prone check‑in.

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Facilities

Mixed

Cleanliness

Inconsistent

Rooms

Mixed

Service

Mixed

Location

Central

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10

Juan

IAN-logo

Mar 28, 2026

·

Stayed 5 nights

Ok
Ok

4

Daria

IAN-logo

Mar 25, 2026

·

Stayed 1 night

The rooms and property is fine. Nothing special. We booked for one night before our flight with the intention of enjoying the beach club. Note, they will not give access to the beach club on the day of check out.
The rooms and property is fine. Nothing special. We booked for one night before our flight with the intention of enjoying the beach club. Note, they will not give access to the beach club on the day of check out.

10

VICTOR GERARDO

IAN-logo

Mar 9, 2026

·

Stayed 2 nights

EXCELENTE HOTEL
EXCELENTE HOTEL

10

Moid

IAN-logo

Mar 9, 2026

·

Stayed 7 nights

Very happy with our stay here!! The staff was attentive and friendly. They were very polite and helpful. The beach club was very nice and we had a lot of fun there! The room was clean and the view was beautiful. I would definitely come and stay here again!
Very happy with our stay here!! The staff was attentive and friendly. They were very polite and helpful. The beach club was very nice and we had a lot of fun there! The room was clean and the view was beautiful. I would definitely come and stay here again!

8

Donald

IAN-logo

Mar 4, 2026

·

Stayed 4 nights

Great location, very nice hotel and great staff. But, honestly, their bedding really needs to be updated and I told them this: the mattress was hard as a rock and seemed old. But the rain head shower in the bathroom was amazing and all else was good. In spite of the above I would probably stay again.
Great location, very nice hotel and great staff. But, honestly, their bedding really needs to be updated and I told them this: the mattress was hard as a rock and seemed old. But the rain head shower in the bathroom was amazing and all else was good. In spite of the above I would probably stay again.

Avenida Sayil SM4A, Lote 7, Cancun, Quintana Roo, Mexico

Location

A stay at Krystal Urban Cancun & Beach Club places you in the heart of Cancun, a short 5-minute walk from Plaza Las Americas and within 2 minutes by car from Las Palapas Park. This hotel is 4.6 mi (7.5 km) from Tortuga Beach and 8.1 mi (13 km) from La Isla Shopping Mall.

Plaza Las Americas(0.2 miles)

Malecón Tajamar(0.5 miles)

Amerimed Hospital(0.5 miles)

Royal Yak Casino and Sports Book(0.7 miles)

Ceviche Square(0.8 miles)

Dubai Palace Casino(0.8 miles)

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Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

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Check-in

Check-out

From 15:00 to 00:00

Before 12:00


Good to know

Additional policies and info about this property.

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Optional extras

Additional paid services you can request.

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FAQs

Self parking is available on-site for a fee of MXN 30 per day. Parking is limited and does not require a reservation.


A buffet breakfast is available daily from 6:30 AM to 11 AM for a fee of approximately MXN 345 for adults and MXN 173 for children.


Check-in is at 3:00 PM and check-out is at 12:00 PM. Early check-in and late check-out may be available for a fee, subject to availability.


The property features step-free entrances and wheelchair-accessible facilities in public areas. Guests are encouraged to inquire about specific accessibility needs prior to arrival.

The hotel is located in the heart of Cancun, just a 5-minute walk from Plaza Las Americas and 3 minutes by car from Puerto Cancun Marina Town Center. It is approximately 8.1 miles (13 km) from La Isla Shopping Mall and 11.2 miles (18 km) from North Beach.


Yes, the hotel features an outdoor swimming pool, which is seasonal and includes a poolside bar. The operational hours may vary.


Children are welcome at the property. There is no charge for children under a certain age, but specific age limits are not provided.


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