TownePlace Suites by Marriott Florence

Pool Was closed which is why we booked no clue as to why we walked by and it looked totally fine. No explanation given

Very clean & neat room, reg size refrigerator & grill areas nice, the shower had oroblem with achieving full water spray (half was coming out of tub faucet), water only lukewarm

thumbs up for pool, gym, laundry room, price!

Great service, great room and good breakfast also pet friendly!

The check-in process was a breeze. I was met with a friendly smile and felt appreciated. The property grounds are great with excellent landscaping and immaculate pool/patio space. The interior was another story. The lobby and communal areas were great BUT the elevator smelled, hallways were dirty and smelly & the room was dated, dingy and smelled stagnant/stale. The bed was uncomfortable. The door latch had been broken and repaired, barely & no attempts to fill/paint the holes. I am glad I carry a safety lock with me or I would not have been comfortable staying there. The refrigerator in our suite actually had someone’s else’s takeout boxes with sauce all over the shelf. Unfortunately, the since covid/pandemic, the workforce (everywhere) has not recovered. The receptionist did a great job keeping a calm demeanor even though she had several guests waiting in line and calling the front desk. Several patrons were not very friendly to her and she still kept a smile on her face. The residents I speak of, were not the usual business or one night stay type guests. It seemed like they were long term residents. I was really disappointed bc the overall rating was so high, I actually passed on a place I stayed for 2 years to ensure the higher quality.

Our roadtrip stay on the way. Clean and affordable. We had our small dog with us and had no problems. Complimentary breakfast area, rooms, and pool were all clean. Would stay again.

I couldn't check in at 4 do to they had no clean sheets and no room ready. When i was able to check in, the shower had hair in it. The curtains in the bedroom had mold on it. It smells as if someone had been smoking in the room. The pool was dirty. It was not the best stay for my family and I.

Our room was clean and excellent. The staff were very friendly and helpful, it is very close and convenient to shopping centers, groceries, etc. The breakfast was amazing and there are laundry facilities.I will definitely stay here again!

Exactly what we need on a road trip with a pet

Clean room. Very nice check in lady. Beds not so comfy but very clean. And puppy friendly too.

Room was clean and comfortable, but the bathroom shower bar was dirty and mold on the trim by the bathtub

Good location off of I95. The hotel was very clean, the staff were very courteous, and the breakfast was good. The room was very nice. I use Florence SC as a stopping point in driving from NY to FL. I would recommend the hotel.

We stayed here in June 2025, one night on our way down to FL. We checked in very late and immediately settled into bed. Shortly after, as everyone was dozing, I felt something tickle my arm. The room was dark, so I couldn't see, but I assumed it was a hair of mine and went to brush it off, but realized it was a bug. I immediately jumped to the other side of the bed, waking my husband who turned on the light, and there crawling in bed was a roach. He got up to investigate and found one more crawling on the floor of the kitchen area. It was very late so we did our best to sleep and quietly notified the staff at check out in the morning. They were very nice about it and apologized to us. We didn't ask them to do anything about it, but the front desk staff told us they'd reach out to Expedia to tell them to refund us. Fast forward to the middle of July and we hadn't heard anything. We called Expedia but it seems the hotel is ghosting them. Expedia has been reaching out to us every few days to let us know they've been trying to reach the hotel for info, with no luck. Suffice it to say we won't be staying there again and wouldn't recommend anyone else does.

Excellent property and customer service. My family and I had no issues. Rooms, bathroom, hallway, hotels itself were clean. Will stay again!

I couldn't check in at 4 do to they had no clean sheets and no room ready. When i was able to check in, the shower had hair in it. The curtains in the bedroom had mold on it. It smells as if someone had been smoking in the room. The pool was dirty. It was not the best stay for my family and I.

Beautiful, big clean room. Great location. Excellent breakfast. Nice staff.

Place was great other then the roach I found crawling on the wall next to my luggage. I don't care how nice a place is, if you have roaches, you have a serious problem. Hopefully i didn't bring them home with me.

We had a beautiful remodeled suite! So clean! Staff was wonderful!!!! Breakfast was great. We will def stay here again!!!

The area was nice and the front desk was friendly but the room itself was dingy. Choosing the Marriott brand should insure a pleasant clean stay but this hotel needs updating badly. Floor tiles were coming up in bathroom, a small dark tv, a stained couch and a sticky floor in the kitchen area. Thankfully the bedding was clean and comfortable.

There were roaches in the room. We also found a lot of trash under the bed.

Friendly & efficient check in, spacious & comfortable room. There are lots of chain restaurants very nearby but we drove a few miles to Tubbs Fish and Seafood and enjoyed that.

Everything is good except A/C it was crazy loud

Quiet hotel. Comfortable bed.

2am woke up to sounds of people above me bouncing a ball constantly

No adequate tv provided

Very nice hotel and area. Room was superb and roomy. Was told reward point would be granted due to room not being available as booked. But a walk up was given the same exact room as I stood there. Due to I was attending a funeral I explained I would return in 4 hours. Room was excellent but haven't seen my points. IJS

Bed was hard no hot water

Hotel was great . Did not get hot water for 2 days, ac did not work properly at night, bed was hard as concrete

Just an overnight stay until our final vacation destination.. Arrived at 225am.. The Wonderful staff checked us in seamlessly Comfortable relaxing 2BR suite

Convenient area. Safe property. Large, comfortable room. We will stay again when back in area!

My trip was ruined by a chirping smoke detector in my room. I contacted the hotel front desk and was told that maintenance was gone for the day so I just had to deal with it. The following morning I went to the front desk and after waiting nearly 15 minutes, Kendra B unpleasantly came out and made me feel like I was bothering her with my checkout. I will NEVER stay at that hotel again.

Extremely friendly receptionists. Beautiful rooms, fantastic breakfast, great location.

We stayed here in June 2025, one night on our way down to FL. We checked in very late and immediately settled into bed. Shortly after, as everyone was dozing, I felt something tickle my arm. The room was dark, so I couldn't see, but I assumed it was a hair of mine and went to brush it off, but realized it was a bug. I immediately jumped to the other side of the bed, waking my husband who turned on the light, and there crawling in bed was a roach. He got up to investigate and found one more crawling on the floor of the kitchen area. It was very late so we did our best to sleep and quietly notified the staff at check out in the morning. They were very nice about it and apologized to us. We didn't ask them to do anything about it, but the front desk staff told us they'd reach out to Expedia to tell them to refund us. Fast forward to the middle of July and we hadn't heard anything. We called Expedia but it seems the hotel is ghosting them. Expedia has been reaching out to us every few days to let us know they've been trying to reach the hotel for info, with no luck. Suffice it to say we won't be staying there again and wouldn't recommend anyone else does.

Just an overnight stay until our final vacation destination.. Arrived at 225am.. The Wonderful staff checked us in seamlessly Comfortable relaxing 2BR suite

Staff very friendly, welcoming and helpful. Room was excellent. Bed comfortable. Perfect location.

The hotel is a good location, public areas clean, all the things you'd see in photos. The room was what we expected. Evidently, housekeeping is only for when you leave, though. We stayed 3 nights, and had to go down to the front desk to get towels each day, despite having requested them be dropped by the room. Submitting a housekeeping request the night before... as stated needed to happen... doesn't work either. I guess that's "the new normal" in the industry.

The staff were very friendly! The room was very spacious. The breakfast was one of the best I’ve ever had in a hotel that offered complimentary.

Staff was amazing. Property was quiet and nice.

Check in was at 4,arrived at 5 room was not ready untill 6.30

I stayed 2 nights..room service never flipped my room .only had towels gor 2 but had 4 guests booked…no one answered the desk call for 40 minutes…broken garbage disposal..numerous lights out..shelf in closet had previously fallen and was not fixed !!! I stay at Marriot hotels all the time this was a 3/10 experience AT BEST …ofc i wont get money off or ANYTHING for my inconvenience!!! Priced WAAYYY to high to put up with this crap!! DO BETTER!!! I will NEVER brong my family here again.

It was very comfortable. Nice location. Clean and well maintained.

Good location off of I95. The hotel was very clean, the staff were very courteous, and the breakfast was good. The room was very nice. I use Florence SC as a stopping point in driving from NY to FL. I would recommend the hotel.

Clean and close to shopping.

I booked because it was a little over half a mile to the Florence Center. I was there for a concert. I was disappointed that I couldn’t walk to the event. No sidewalks or lighting. The event did have free parking so it all worked but I could have booked a hotel directly across from or next to the event. Probably wouldn’t stay there again.

Nice new hotel - close to restaurants. Good breakfast included.

Clean, conveniently located near n95 Clean and comfortable beds.

Beautiful, big clean room. Great location. Excellent breakfast. Nice staff.

It's safe, clean, quiet, and a lot of dining options that are walkable.

It was a great experience. Quiet, close to the Civic Center. Courteous staff. Room was clean . Loved the kitchenette and housewares that were available.

It was clean and good customer service. Location was good

Good location off of I95. The hotel was very clean, the staff were very courteous, and the breakfast was good. The room was very nice. I use Florence SC as a stopping point in driving from NY to FL. I would recommend the hotel.

The kitchen & room in general was very nice I selected this hotel because they don’t charge for parking & it was close to great restaurants. Breakfast was fair cold eggs & hard sausage. Grits great! Quiet on 4th floor.

Extremely friendly receptionists. Beautiful rooms, fantastic breakfast, great location.

Dirty towels microwave did not work breakfast was terrible cleaning staff has bad attitude when asked a question

Me and my family 4 had an amazing stay. The staff is friendly and the hotel was nice and clean. Breakfast is good so get there early! Would definitely recommend this hotel and book here again.

Staff was wonderful and the complimentary breakfast was fabulous

Beautiful, big clean room. Great location. Excellent breakfast. Nice staff.

The staff were very friendly! The room was very spacious. The breakfast was one of the best I’ve ever had in a hotel that offered complimentary.

We are repeat customers. We find the hotel customer friendly with friendly staff, clean rooms and a breakfast that is good & filling to start the next if our trip.

Quiet. Bed was comfortable. Breakfast had great choices. Staff very friendly.