Quality Inn Middleburg Heights near Cleveland Airport

Not cleaned very well, food left inside microwave and generally dirty floors. Wifi connectivity hardly connects and unsurfable internet

No breakfast, swimming pool is broken, bags of trash stacked up next to dumpster……room was reasonably clean, bed was comfortable.

The room was clean and quiet with a comfortable bed but the Wi-Fi was slow and spotty and the breakfast should just be skipped

Decent stay near the airport. The area surrounding the hotel is nice with a lot of food choices. Room was comfortable and you can park the car right in front of the room. Staff was mostly friendly

The room smelled terrible; the Wi-Fi was unusable; the TV didn’t work; I was told that a maintenance worker would come by to fix the TV but another hotel employee that the maintenance guy was off that day. Needless to say no one showed up. I will never, ever stay at a “Quality” Inn again.

Advertised free breakfast and a pool. Both were closed

Was not aware that the reservation involved being on the second floor and there was no elevator. Also room was on the far side of the last building.

Lousy wifi

Need better breakfast options and wifi didnt worked at all.

bad WiFi

Roaches, disgusting rooms. Broken curtains. Smoke damage, even the towel racks were covered in rust. Im a professional maid and there was no way it was cleaned. Everything was so awful we checked out after 7 hours (got there after midnight and left morning following) despite 4 day reservation. hotels.com claimed they called and asked for a refund but i spoke to the office at the hotel and they literally said they didnt dissapprove or approve anything yet hotels.com said no claiming the hotel said no. Awful. Cant believe its rated 8/10. I have pictures of the roaches and damage attached.

I booked a king room three months in advance, but at check-in, the only room available was a queen? The floor looked like it hadn't been cleaned for a long time. Used bar of soap in the shower, leftover food in the fridge. Many items out of stock in the breakfast room.

Room was not clean. Disgusting items left under mattress…so obviously never checked

I dont think our room was even cleaned. It was really dirty and the room was not nice. Bathroom flooded. Didnt even want to take my shoes off in the room. I think the sheets were changed and thats it.

Front desk was lovely. Our room that was assigned had the lock on the inside of the door stuck. Instead of switching us rooms right away we stood with our bags - hot and with kids - while they tried to unlock it for 20 minutes. I went and asked for a new room which was available pretty conveniently next door. The floors were filthy. I have never experienced black feet from a few minutes without shoes. We could not walk without filthy feet. The room was very humid and felt damp.

Absolutely disgusting. The room was filthy—mold in the shower, a foul odor throughout, and visible grime on surfaces. The place felt completely unsanitary and unsafe. We couldn’t stay the night and had to find another hotel nearby. The online photos are totally misleading and do NOT reflect the actual conditions. This place should be shut down. Avoid at all costs.

We had this place booked for the weekend but ended up cutting our losses and leaving less than 24 hours after we checked in. As soon as we entered our room we noticed that it was dirty. Surfaces were sticky and had food residue. Hair stuck to the sink and shower walls. Floors had dirt, crumbs, etc. as though they had not been swept or vacuumed in awhile. The walls are also paper thin so we heard everything going on both outside in the walkway and in neighboring rooms. Two doors down from us was a group that spent all morning yelling and arguing with one another and we could hear the entire ordeal even with white noise on in our room. The safety lock on the door was also broken clean off the door frame. We jammed a chair under our door handle just as a safety precaution, but we definitely had someone rattle the door handle early in the morning trying to get in. I don’t know if they just had the wrong room or if someone was doing something shady, but either way it was unnerving. The only positive comment I can offer is that the front desk staff were very polite. Otherwise, I have nothing good to say. I’m a pretty easygoing traveler with reasonable expectations for rooms in this price range, but I would never return to this place. There are better options in the area for about the same cost.

It was dirty. Sheet stains. Mystery splatter on wall.

Dirty floors, hair behind toilet seat, just gross!!!

The front desk attendant was really nice and efficient. The room however smelled of cigarette smoke, stain(number2) in toilet, toilet didn’t flush, shower leaked all night and thers black mold in the bathroom. This was absolutely the worst stay, I should have chosen better and looked at the reviews and not just the pictures on line. Great location with a nice selection of restaurants but this is definitely on my “never again” list

The check-in was nice. Our room was terrible. There was a strong odor. Dead bugs in the bathroom. The curtains wouldn’t closed We have to leave to buy disinfectant spray & wipes. And use air purifier. But it didn’t help.the staff is nice. However, I cannot recommend the Inn.

Like: staff was friendly. Dislikes: room was not maintained well; curtain was broken, found water on the floor of the restroom, TV had streaks on it, seemed like whatever dirt was on the floor transferred from my feet to the sheets.

This property is a motel that is currently undergoing renovations. We choose this facility because the Expedia website indicated that it included breakfast. However, the breakfast area was completely shut down. I complained to the manager about this and was promised a $15 credit, but I actually only received a $10 credit. This wasn't even enough to cover breakfast for two at a fast food restaurant. The quality of the renovations are questionable at best, and things were not cleaned satisfactorily. The walls are paper thin and we could hear people next door talking in the middle of the night. I guess you get what you pay for, so I will take this motel off of my list of acceptable places to stay.

Just plain old average . Dated rooms . Not very good overall

the area is very nice, room is beautiful... the bed SUCKED!!!! We were "up graded" to a king bed from a queen..a kind gesture, we got to the room about 8:30 pm. We were hungry, so we went for a walk. came back ready for sleep and the bed is TRASH!!!. Wife laid down and she was tilted to the middle, I got in and I rolled to the center... one side of the bed has no support, I had to use my pillow as a anti roll device so I wouldn't end up rolling in to my wife. at times we looked like a "y" because I I was trying to find a comfortable spot... so 11:30-5:30 am I probably slept 3.5-4 hours, not resting hours, VERY UNCOMFORTABLE HOURS, MY KNEES AND BACK ARE KILLING ME AND I AM SO TIRED..

Motel with 2 buildings. We arrived around 10pm. Check in was fine. Our room was on the far side of the back building, first floor. Beds, flooring and sink were newer and fine. Light switches, outlets, bathroom door, hairdryer, iron, towel rack all need replaced. Shower rod was literally hanging off wall. Bathroom vent was nasty. When we woke up sun was coming in under the door since the seal was worn off so bugs and weather can get in. $100 was too much for the condition of that room. Breakfast was standard and fine. The area seemed safe, kind of remote so not much traffic. Quite when we were there. I can't get photos to load unfortunately.

Staff was extremely friendly and helpful. The rooms were super clean and I liked that there was no carpet there was someone peering in our room through the window, though. I think they were just lost went away quickly but window curtains did not shut all the way let about a 2 inch gap.

This was supposed to be a non smoking room, but the room smelled really bad. The smell of cigarette smoke was heavy. It was very late when we checked in so we decided to make the best of it. The room was not clean. On the plus side the bed was clean and the breakfast was ok.

Really more of a motel than a hotel. Felt like it was in a safe area near some budget motels, lots of food options nearby. Room needs major upgrade, missing pictures on wall and hangers still up, painted patches all over walls. One of the chairs was really dirty with dust or dried paint spatter. Beds were firm but not too uncomfortable. The tv had lots of channels.

Door to bathroom was a piece of crap. Door to room had large gap under it. Big enough for little mice to get in. Shower curtain would not stay closed as the bar was loose and partly pulled from the wall and not fixed. Worse was: NO bed pads on the mattresses— yuk! We stayed 5 nights and they put us in a room in the far back building and the longest distance there was from breakfast and ice machines and so on.

For the type of hotel it is I was absolutely surprised at how good the service was. My family and I stayed here for awhile and their cleanliness was on point. I loved how you could enter a room and smell bleach or see some one often cleaning up often touched areas. No bugs. Breakfast was a 7/10. And the staff was friendly. Shout out to Ms.gigi, Natalie and her mom and even though I don't think he liked us to much ,Bob for the good service. Though I must say all the staff were good at their jobs, those are just a few I was able to mention. My mom felt safe and comfortable there and I think you all for playing a part in that. I would tell my friends about this place and if need I would visit again.

staff was excellent

Check in was easy. The guy was friendly. Room was clean and comfy. Area seemed sketchy but bad happened.

I would stay here again, if I needed to. The staff was friendly, the rooms were clean and comfortable. And close to the airport, which made our morning flight easier to manage

This was just weird. When I checked in at 11:30 pm, I was given a key to my room. When I got to the room, I realized someone was already using it. The bed was unmade and clothes were scattered all over the floor and furniture. Fortunately, no one was actually there -- I assume. I was given another room, after the manager checked it out first, but that was not what I needed to be dealing with after almost 24 hours of travel. The other room was okay -- dated, but okay.

The front desk was kind and helped me with an early check in that was much appreciated after a redeye flight

The girl in the office was awesome very friendly and welcoming. We did get assigned a room that was already occupied but the girl reassigned us. The room was very dated and dirty

I was moved three times during late at night

I had the room booked for months and arrived to a rude front desk agent telling me they booked my room that was already paid for. There are a lot of options in the area avoid this at all costs

This hotel's customer service is terrible. During our stay, we had a toilet that was leaking. We called the front desk and they wsre going to send someone to the room. Half hour later ,no one showed, called front desk again, clerk said maintenance was in a meeting and she would send him to room once he got out of meeting. 45 minutes later still no one came to room. Called front desk a third time and was told they are sending right away. Maintenance man comes and does not have any tools, looks at toiletfrom outside bathroom and says he will either come back to fix or will see if we can be placed in another room and it will only take a minute. 45 minutes later i call desk again and the clerk says oh we are moving you to a room and she is sending guy with keys to new room. I respoded,why didnt anyone call me. I would still be waiting in my room for a call if I did not take the initiative to call again and again. When we tried to escalte to the clerks manager or to see who to contact, she refused to give is a name or a phone number to call and contact. I asked who her supervisor was and she refused to tell me staying she had several and that she was trained to tell customers with complaints to call customer service but would not give me that number either. I wound up wasting 3 - 4 hours of my trip dealing with this unprofessional behavior and missed an event i was scheduled to attend. I will never go there again and will be alerting all my family, friends, customers and contacts

The property was quite nice. The room was clean and comfortable. The staff was friendly and helpful. Cleveland has a rapid transit system which makes it easy to stay outside of the downtown area, but still visit the hot spots in the city.

Right by the airport

The area seemed a little sketchy...

Decent stay near the airport. The area surrounding the hotel is nice with a lot of food choices. Room was comfortable and you can park the car right in front of the room. Staff was mostly friendly

I would stay here again, if I needed to. The staff was friendly, the rooms were clean and comfortable. And close to the airport, which made our morning flight easier to manage

Affordable place to stay minutes from Cleveland with easy on off highway access

Good basic motel. Liked location close to RTA to downtown and well stoked breakfast.

Good area just outside of Cleveland

Great location. Good price. When I pulled up I knew it would not be worth it. The room had barely been cleaned. Hair on the bathroom floor, in the tub. Mold in the corner of the tub. A stain on the couch. Everything was just old. I luckily only slept here before going to the airport. That would be all I recommend.

Great location with a Starbucks across the street. Comfy bed and nice staff!

It's not much to look at from the outside, but the rooms are clean, updated, and comfortable on the inside. And the air conditioner in our room was the quietest hotel air conditioner we've ever heard, yet it still cooled nicely. Breakfast had eggs, sausage, and waffles.

No breakfast due to remodeling. Definitely a big downfall.

Amazing staff. Clean and quiet. Close to restaurants and easy to get too. Great breakfast and beds were very comfortable

Floors were not clean. Room needed a good dusting. The one bed made noise every time you moved. Breakfast was nice but needed variety.

Average hotel. Listing says includes breakfast, but it does not. Breakfast area is closed "indefinitely" for renovations.

Advertised free breakfast and a pool. Both were closed

Rooms were in poor shape. Found that surprising given they were apparently renovated October 2023. Breakfast was not available even though it was advertised as being included. $5 vouchers to McDonalds were insufficient as a compromise.

Great location close to everything. Breakfast buffet closes at 9:00 a.m. very limited to what they have

Breakfast was advertised, outside and in the lobby, but it was not available in the morning.

The website said they had free breakfast, but at check in I was told there was no breakfast. The website said daily room service, but T check in I was told they only service the room every 3days.