Is parking available at the property?

Yes, free self-parking is available on-site.

Does the hotel allow pets?

Yes, pets are allowed with a pet fee of MXN 200 per accommodation, per day, and a pet deposit of MXN 1000 per stay. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 15:00, and check-out is until 11:00. Early or late check-in/check-out may be available upon request, but additional charges may apply.

Are airport shuttle services available?

Yes, airport shuttle services are available for a surcharge of MXN 1500 per vehicle (roundtrip, maximum occupancy 4). Guests must contact the property with arrival details before travel.

What accessibility features does the hotel offer?

The property is not wheelchair accessible, and there are no specific accessibility features mentioned for guests with disabilities.

What is the hotel's location in relation to key landmarks?

The hotel is located in Cancun's Hotel Zone, approximately 5 minutes from Langosta Beach and 3.9 mi (6.2 km) from La Isla Shopping Mall. Key attractions like Nichupté Lagoon and Cancun Golf Club at Pok Ta Pok are within 0.5 km.

Does the hotel have a swimming pool?

Yes, there is an outdoor pool available for guests.

What are the hotel's policies for guests staying with children?

Children are allowed at the property, and the minimum age for children to stay for free is not specified.

Nirvana Hotel - Cancun Hotel Zone

What guests think

At Nirvana Hotel - Cancun Hotel Zone, travelers highlight a convenient, generally quiet location and budget pricing, but repeatedly note dated facilities, maintenance issues, and uneven basics like hot water, towels, and room amenities across different stays.

Service is often friendly and helpful at reception, though a few guests reported reservation problems or unprofessional responses. Rooms vary: some are spacious, while others cite uncomfortable beds, weak or nonfunctional TVs, and missing fans or AC in dorms. Pool conditions and parking are recurring pain points. Expect a basic, budget stay with tradeoffs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Facilities are limited: multiple reviews describe a small or poorly maintained pool and note tight or unreliable parking. Overall amenities are basic with few extras.

Related guest reviews

6

Adolfo

Dec 14, 2023

·

Stayed 4 nights

Parking issue had t park on the street few time. Per hotel host parking by room door is used by tenants above floor. From what I understood they and people thay live in the above rooms. Website offered parking included with room rental.

4

Carlos

Oct 14, 2025

·

Stayed 3 nights

Private area was nice but the room itself was not ideal. Bad mattress (springs), curtains didn’t completely cover the room. Parking was a bit tight as well.

8

Armando

Jul 30, 2024

·

Stayed 1 night

Excelente la atención de la recepción, la propiedad ya muy viejita y su alberca es un chapoteadero.

Translate

8

joseph

Mar 9, 2022

·

Stayed 7 nights

The staff was very professional ,, the hotel is dated but clean,, doesn’t have a lot of amenities,, but it’s is locally owned and simple ..

2

Victor J

Apr 8, 2025

·

Stayed 3 nights

muy mal servicio; en caso que cambien toallas, lo harán incompleto; la cama suena muy fuerte todo el tiempo, de verdad, es muy ruidosa; la alberca esta llena de moho y, ni siquiera estaba llena lo cual indica que, no se puede usar; el baño no tiene accesorios para colocar jabón, rastrillo, pasta dental y/o cepillo dental; es muy notable que a las instalaciones no se les ha dado mantenimiento

Translate

6

Rosa

May 23, 2025

·

Stayed 4 nights

No microwave or fridge, place was big but management wanted us to pay more so ended up taking the tip money I left for housekeeping.

2

viviana

Jan 1, 2024

·

Stayed 1 night

No volveria al hotel nunca más Las fotos no son actuales El hotel esta en muy mal estado, alberca terrible de fea.Una verguenza.

Translate

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is inconsistent, with several reports of dirty rooms, worn towels, insects, and missed housekeeping, but some guests found spaces clean.

Related guest reviews

2

LaShunda

Jan 19, 2024

·

This hotel is very deceiving! No elevator No room phone!!! The 1st night we switched rooms because the 1 they gave us was just HIDEOUS! Cords hanging out of the wall, TV didn’t work, dirty sheets, just HORRIBLE. The 2nd room given was not asssss bad, but it wasn’t good. The toilet had stopped up, and it wasn’t a maintenance man on site to fix it so my husband found a long stick from outside and unclogged it, thank God it worked. They don’t have any towels or tissue in the rooms you have to ask for them. No mirror in the bathroom, or anywhere in the room, the rooms also had an old stale smell…good thing I brought a can of Lysol. Just know we will never stay here again. 1 good things was the area was very quiet but that was it.

4

Marco Antonio

Jul 9, 2024

·

Stayed 3 nights

Tardaron un día en podernos dar la contraseña del Internet, mientras solo estábamos con datos celulares, la televisión nunca la pudimos ver por lo mismo y que no agarraba bien, la puerta del baño no se podía cerrar y pues nunca en toda la estadía nos hicieron un servicio de limpieza de habitación.

Translate

2

Jennifer Sarai

Jan 21, 2024

·

Stayed 4 nights

Tuvimos que retirarnos del hotel y acudir a otro, ya que no había agua caliente y habían muchos insectos en las camas y paredes. Exijo devolución del dinero.

Translate

2

Victor J

Apr 8, 2025

·

Stayed 3 nights

muy mal servicio; en caso que cambien toallas, lo harán incompleto; la cama suena muy fuerte todo el tiempo, de verdad, es muy ruidosa; la alberca esta llena de moho y, ni siquiera estaba llena lo cual indica que, no se puede usar; el baño no tiene accesorios para colocar jabón, rastrillo, pasta dental y/o cepillo dental; es muy notable que a las instalaciones no se les ha dado mantenimiento

Translate

8

Janet

Dec 11, 2023

·

Stayed 3 nights

The property is really good for the price! The front desk folks are pretty helpful and friendly. The room is pretty clean and spacious(I had booked a deluxe room). The washroom can however be improved as the drain pipes looks pretty clogged and takes awhile to drain the water and thereby emitting a foul smell at times.

10

roberto

Dec 1, 2024

·

Stayed 1 night

Muy amables y atentos, la habitación muy limpia, arreglada y cómoda

Translate

2

Vinodh Naidu

Nov 22, 2024

·

Stayed 3 nights

I’m very disappointed by this booking as it is completely opposite of what they depict on google or Expedia site. No hand towels. Tissue paper is across the commode which is not in reach. Bathroom towels are so worn off. It’s not a hotel, it’s a room from an apartment that is on rent. Staff are very unapologetic when things were wrong.

10

monica

Dec 4, 2023

·

Super bonito y súper limpio el personal lo mejor q me ha tocado en 7 años visitando Cancún

Translate

2

Armando

Jul 19, 2023

·

Stayed 1 night

Es decepcionante quedarse en un lugar así nos entregaron la habitación muy sucia con colillas de cigarros en la habitación.

Translate

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are dated and vary in comfort; some are spacious, while others report no hot water, uncomfortable mattresses, weak or nonfunctional TVs, bathroom fixtures that don't work properly, and dorms lacking fans or AC.

Related guest reviews

6

zhi

Feb 7, 2024

·

Stayed 5 nights

No hot water for shower for two days

8

Guillermo

Apr 25, 2022

·

Stayed 13 nights

Las habitaciones del hostal necesitan aire o ventilador.

Translate

2

LaShunda

Jan 19, 2024

·

This hotel is very deceiving! No elevator No room phone!!! The 1st night we switched rooms because the 1 they gave us was just HIDEOUS! Cords hanging out of the wall, TV didn’t work, dirty sheets, just HORRIBLE. The 2nd room given was not asssss bad, but it wasn’t good. The toilet had stopped up, and it wasn’t a maintenance man on site to fix it so my husband found a long stick from outside and unclogged it, thank God it worked. They don’t have any towels or tissue in the rooms you have to ask for them. No mirror in the bathroom, or anywhere in the room, the rooms also had an old stale smell…good thing I brought a can of Lysol. Just know we will never stay here again. 1 good things was the area was very quiet but that was it.

6

Armando

Jan 29, 2024

·

I give it a 7/10....they really don't have hot water...the TV remote doesn't work...alot of noise because they are remodeling the hotel

4

Marco Antonio

Jul 9, 2024

·

Stayed 3 nights

Tardaron un día en podernos dar la contraseña del Internet, mientras solo estábamos con datos celulares, la televisión nunca la pudimos ver por lo mismo y que no agarraba bien, la puerta del baño no se podía cerrar y pues nunca en toda la estadía nos hicieron un servicio de limpieza de habitación.

Translate

4

Carlos

Oct 14, 2025

·

Stayed 3 nights

Private area was nice but the room itself was not ideal. Bad mattress (springs), curtains didn’t completely cover the room. Parking was a bit tight as well.

8

Janet

Dec 11, 2023

·

Stayed 3 nights

The property is really good for the price! The front desk folks are pretty helpful and friendly. The room is pretty clean and spacious(I had booked a deluxe room). The washroom can however be improved as the drain pipes looks pretty clogged and takes awhile to drain the water and thereby emitting a foul smell at times.

6

Ping

Jun 28, 2022

·

Stayed 9 nights

There's no fan or AC in the dorm and too many mosquitoes，it's even not possible to fall asleep in that heat. The staffs were helpful enough and changed me into a private room and that saved my life！

6

Rosa

May 23, 2025

·

Stayed 4 nights

No microwave or fridge, place was big but management wanted us to pay more so ended up taking the tip money I left for housekeeping.

8

Abril Imelda

Jun 20, 2024

·

Stayed 2 nights

Last time i even got a bigger room. I think if you ask for a king size you get hot water in the shower. It was a veey spacious room, a great price and location. Happy with my staying

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff at reception are often friendly and helpful, though a few guests mentioned reservation mishaps and poor follow-up.

Related guest reviews

8

Armando

Feb 27, 2025

·

Stayed 1 night

La recepción execelente, la estructura de la propiedad muy viejita

Translate

2

Erik

Sep 22, 2024

·

Stayed 1 night

Las instalaciones son viejas, la habitación no es como en las fotos, en recepción no encontraban la Reservacion.

Translate

8

Armando

Jul 30, 2024

·

Stayed 1 night

Excelente la atención de la recepción, la propiedad ya muy viejita y su alberca es un chapoteadero.

Translate

8

joseph

Mar 9, 2022

·

Stayed 7 nights

The staff was very professional ,, the hotel is dated but clean,, doesn’t have a lot of amenities,, but it’s is locally owned and simple ..

8

Janet

Dec 11, 2023

·

Stayed 3 nights

The property is really good for the price! The front desk folks are pretty helpful and friendly. The room is pretty clean and spacious(I had booked a deluxe room). The washroom can however be improved as the drain pipes looks pretty clogged and takes awhile to drain the water and thereby emitting a foul smell at times.

8

Lahoucine

Dec 28, 2023

·

Stayed 3 nights

Stuff are amazing, it Worth every penny,

6

Rosa

May 23, 2025

·

Stayed 4 nights

No microwave or fridge, place was big but management wanted us to pay more so ended up taking the tip money I left for housekeeping.

2

Vinodh Naidu

Nov 22, 2024

·

Stayed 3 nights

I’m very disappointed by this booking as it is completely opposite of what they depict on google or Expedia site. No hand towels. Tissue paper is across the commode which is not in reach. Bathroom towels are so worn off. It’s not a hotel, it’s a room from an apartment that is on rent. Staff are very unapologetic when things were wrong.

10

monica

Dec 4, 2023

·

Super bonito y súper limpio el personal lo mejor q me ha tocado en 7 años visitando Cancún

Translate

8

Armando

Aug 1, 2024

·

Stayed 1 night

Buen servicio de la recepción

Translate

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Location is convenient, praised across several reviews, and some noted a generally quiet setting.

Related guest reviews

8

Jae

Jun 16, 2025

·

Stayed 3 nights

Inexpensive and quiet.

10

Alejandro

Oct 20, 2025

·

Stayed 2 nights

nice place good location

8

Abril Imelda

Jun 20, 2024

·

Stayed 2 nights

Last time i even got a bigger room. I think if you ask for a king size you get hot water in the shower. It was a veey spacious room, a great price and location. Happy with my staying

6

Eduard

Jan 5, 2024

·

Stayed 3 nights

The location of the hotel was very convinient

6

Pedro

Jan 31, 2024

·

Stayed 1 night

Location is good

10

Mickael

Jun 10, 2023

·

Stayed 3 nights

Una cálida bienvenida y a pesar de la ubicación, podemos planificar actividades muy fácilmente, recomiendo si no caminas de lo contrario la parada de autobús está a 5 minutos a pie.

Translate

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Not enough information in reviews.

Related guest reviews

Was this helpful?

AI-generated summary based on recent guest reviews

Nirvana Hotel - Cancun Hotel Zone

Prices for Nirvana Hotel - Cancun Hotel Zone

About this property

Location

Room options

Standard Room

Design Double Room

Guest reviews of Nirvana Hotel - Cancun Hotel Zone

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Nirvana Hotel - Cancun Hotel Zone