Name: Tru by Hilton Cheyenne WY
Address: 423 West Fox Farm Road, Cheyenne, Wyoming, United States of America, Cheyenne, Wyoming, US
Price range: US$122–US$206 per night
Rating: 8.55

What guests think

Reviews of Tru by Hilton Cheyenne WY consistently highlight very clean rooms, a modern minimalist design, pet friendly policies, and convenient highway access, while some guests note small rooms and limited in room amenities.

Breakfast is generally well received, though a few guests reported quality inconsistencies and, in one case, insects around the buffet and coffee area. Facilities like the pool and gym are appreciated, but occasional issues include a chilly or closed pool and parking congestion or potholes. Service is often described as friendly and helpful, though a few reviews mention understaffing, rude interactions, overbooking, or delays resolving room issues. Expect a streamlined stay with tradeoffs in room size and amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Multiple reviews praise the indoor pool, gym, and social lobby or game areas, plus pet friendly policies and available laundry. Some note the pool area can be cold or overly chlorinated, parking can feel tight or potholed, and the pool was closed during one stay.

Related guest reviews

8

Sylvia

28 Jul 2024

·

Stayed 3 nights

Customer service was excellent, very nice and hospitable. Only downfall was the huge pot whole in the parking lot. Bigger than a truck tire. Everything else was nice. Would stay again.

10

Dmytro

4 Jul 2025

·

Stayed 1 night

Clean Room, Nice Pool and Gym

4

Katelyn

13 Oct 2025

·

Stayed 1 night

Old mattresses, worn down hotel compared to other Tru by Hilton’s we’ve stayed at. Pool was also closed for maintenance.

8

Jeff

17 Jul 2024

·

Stayed 1 night

We weren’t there long. Room was modern and fun. Breakfast buffet was good and crawling with military people. We took advantage of the laundry facilities. Indoor pool was good but overpowering with chlorine.

10

William H

28 May 2025

·

Stayed 1 night

Modern, clean, laundry, great breakfast, super staff

8

Louise

9 Oct 2023

·

Stayed 2 nights

Great place to stay, friendly staff, everything was very clean. Common areas made for a great gathering place for everyone to meet up or hang out. Pool area was chilly. Will stay again.

10

Montana

21 Jul 2025

·

Stayed 2 nights

Easy access with plenty of parking. Rooms were quiet and clean. Pool temp was perfect.

8

Jessica

26 Oct 2025

·

Stayed 2 nights

Didn’t use any of the laundry, exercises equipment, but the pool water was cold but area was clean. On our second morning I went for breakfast and noticed tiny bugs crawling near the food and I lost my appetite to eat, so I went for coffee and then I seen them crawling by the coffee station crawling on lids and counter tops. And I need my coffee ☕️ 😩, staff was very nice cleaning ladies supplied us with new towels. We had a room near the elevator and we slept well Didn’t noticed to much noise.

10

Shanita

29 Jun 2025

·

Stayed 4 nights

This is our second time staying at this location and both times we absolutely loved it. The staff, the lounge area, the pool and the cleanliness of the entire facility is impeccable. Breakfast every morning was delightful. 10/10 experience.

10

Brian

1 Oct 2023

·

Stayed 1 night

Great hotel - clean and comfy! Pool table and game room is nice

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Cleanliness

Cleanliness is a strong point, with many guests calling the hotel and rooms very clean. A few report lapses such as dirty or hairy floors, leftover items in a fridge, bugs near the breakfast and coffee area, and wear in some showers.

Related guest reviews

6

Lucia

3 Jun 2024

·

Stayed 2 nights

Overall okay place to stay. But for the amount we paid our room, it could have been cleaned better. There was writing on the door where they made repairs and some sort of dirt on the walls by the windows. Also when we arrived the fire alarm went off. The employees seemed just as confused as guests. Then it was never communicated that we can return to our rooms. Got pretty frustrated.

10

Adrienne

11 Oct 2025

·

Stayed 1 night

Great stay! The room was clean and comfortable. Staff were all friendly and professional.

10

christopher

10 Nov 2024

·

Stayed 1 night

Very nice clean hotel

6

Cynthia

28 Jan 2023

·

Stayed 1 night

The front desk staff was friendly. The hotel is aesthetically pleasing upon entrance. I usually appreciate the uncarpeted floors, but this time it appeared the floors had not been cleaned. There was A LOT of hair in the floor that wasn’t ours.

10

Kurt

26 Jan 2025

·

Stayed 1 night

Super clean hotel and staff very friendly. Tons of breakfast/drink/snack options

10

Pamela

21 Nov 2025

·

Stayed 1 night

Clean hotel - from checkin to room. Everything was so clean! Hotel staff were very friendly and helpful.

4

Garrett

21 Jan 2024

·

Stayed 2 nights

When we arrived, they said they had no king bed for us. We had booked our stay with a king well in advance. The front desk was very rude about it. They finally found one and had to go check to make sure it was clean. It definitely wasn't as clean as it could have been. Still had take-out in the fridge and no trash bags in the trash. The room was very tiny. I did like the soaps and lotion they offered. The brightness of the place is fun. I just wish our stay was better for what we paid.

10

Linda

9 Nov 2025

·

Stayed 1 night

Clean, comfortable room. Nice bed Friendly, professional staff. Quiet Good Value

4

William

27 Apr 2023

·

Stayed 1 night

housekeeping was pretty disappointing. room cleanliness was very disappointing. Thorough cleaning is definitely not happening. Front desk staff were a couple of punk kids.

8

Jessica

26 Oct 2025

·

Stayed 2 nights

Didn’t use any of the laundry, exercises equipment, but the pool water was cold but area was clean. On our second morning I went for breakfast and noticed tiny bugs crawling near the food and I lost my appetite to eat, so I went for coffee and then I seen them crawling by the coffee station crawling on lids and counter tops. And I need my coffee ☕️ 😩, staff was very nice cleaning ladies supplied us with new towels. We had a room near the elevator and we slept well Didn’t noticed to much noise.

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Rooms

Rooms are modern and minimalist; many guests were comfortable, but others found mattresses firm and spaces small with limited storage. Tradeoffs include no in room coffee maker or microwave, occasional noise from neighbors or upstairs, and a few maintenance issues with blinds, toilets, or AC controls.

Related guest reviews

8

Michael

11 Oct 2024

·

Stayed 1 night

Rooms very little furniture other than bed. Room very small for the $.

6

Weston

2 Jun 2023

·

Stayed 1 night

No microwave in the room. Room was smaller than expected. No tub to bathe children. No closet or lockable drawer. Had to be a Hilton member to get free Wi-Fi. Will not return.

6

Jedediah

20 Oct 2024

·

Stayed 2 nights

Beds were hard as a rock.

8

Lacey

25 Jun 2025

·

Stayed 1 night

Our room was simple but nice. Had plenty of towels, products in the shower, and pillows. Weather was unseasonably chilly so we did need to ask for a couple of extra blankets for our kids, and it seemed like 1 employee was running the whole place. He was super nice, but at certain times the phone was ringing, there was a line of people waiting to check in, and a line of guests needing help and we felt bad for him! We unfortunately had very noisy neighbors who were watching loud TV and running in the halls until after midnight, but the beds were comfy and we all really liked the breakfast and the common room.

4

Scott

13 Apr 2025

·

Stayed 1 night

The room the electric blinds were broken and stuck halfway up. The toilet would take three flushes to actually flush, and the floors were dirty. The staff was responsive when i talked to them…but i think they should have moved me to another room.

6

William

12 May 2023

·

Stayed 1 night

Very plain room with no microwave and very limited space for belongings. Price was a little high for these accommodations.

6

Michele A

4 Sept 2024

·

Stayed 2 nights

The front desk staff was not welcoming or friendly. The room did not have a coffee maker, which is a deal breaker for any future stay. We had a King room and it was a tight fit.

6

Victoria

14 Jul 2024

·

Stayed 1 night

The first room that they had assigned, the toilet would not fill up. They would not just assign us another room without calling someone to get permission. After an hour they finally gave us another room but not without us threatening to leave. The thermostat did not work and you had to manually adjust the AC.

6

Julie

18 May 2025

·

Stayed 1 night

The service was good and the room was clean. However, the bed was uncomfortable and rhe pillows were a bit hard.

10

MELISSA

23 Feb 2024

·

Stayed 1 night

Quiet with exception of room above…I think you rented a room to big foot.

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AI-generated summary based on recent guest reviews

Service

Service is frequently praised as friendly, helpful, and accommodating, with staff resolving problems and offering warm welcomes. A few guests reported understaffing, rude or slow front desk interactions, overbooking, and delays when addressing room issues.

Related guest reviews

4

Julie

14 Feb 2024

·

Stayed 1 night

At check in there was no one around for a few minutes just a sign on the desk. When a man finally walked in I wasn’t sure he even worked there at first. Didn’t acknowledge me and when I asked if he could help me check in, he didn’t speak to me except to ask for my credit card. Clearly didn’t want to be at work on New Years Day. Just seemed weird. Beds were not comfortable at all. Neither were the pillows. They all Need replaced. Hot water in the shower took 5 minutes to get to work. Not great. Work out room was fine. Place was clean. Parking great. Felt Safe. Not close to food or shopping. But a short drive later we ate some great Mexican food. Would not choose to stay here again. In our 5 day trip this was the worst hotel we stayed in.

10

Michael

13 Jul 2025

·

Stayed 1 night

Bryce greeted us at check in and was very helpful. Nice room and very clean.

10

Orlando

16 Oct 2025

·

Stayed 2 nights

Daniel was awesome! Very accommodating and pleasant in attending to our needs. Room was great and quiet, save for loud idling cars. Breakfast and amenities were great.

2

Myst

18 Jul 2024

·

Stayed 3 nights

Front staff was rude and inconsiderate

10

Collette

1 Dec 2024

·

Stayed 1 night

Front desk manager was very helpful and friendly. Nice comfortable room and great price

10

Peter

5 May 2025

·

Stayed 1 night

I had a problem with a third party reservation which the hotel staff went far above and beyond expectations to resolve. Highly recommended and would stay at this particular hotel again.

6

Victoria

14 Jul 2024

·

Stayed 1 night

The first room that they had assigned, the toilet would not fill up. They would not just assign us another room without calling someone to get permission. After an hour they finally gave us another room but not without us threatening to leave. The thermostat did not work and you had to manually adjust the AC.

10

Karie

26 Apr 2025

·

Stayed 1 night

Clean room, comfortable bed and staff went above and beyond to make sure our stay was pleasant.

10

Matthew

5 Feb 2025

·

Stayed 3 nights

The staff was very friendly

2

David

12 May 2024

·

Stayed 1 night

There was no stay, my room was not available due to the hotel overbooking due to system issue (TRU by Hilton). They send me next door to Home2Suite and their systems would not allow them to make my reservation so I had to come to a Quality Inn which was nothing close to what I reserved.

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Location

Convenient for road trips with easy interstate access and a short drive to downtown, dining, and shopping. Not very walkable for most, but several guests felt safe and found delivery options nearby.

Related guest reviews

10

Tom

20 Jul 2025

·

Stayed 1 night

The cleanliness, professionalism and location

10

Estell

30 May 2024

·

Stayed 2 nights

Easy access to the main interstate and several restaurants.

8

Patty

13 Sept 2024

·

Stayed 1 night

the room was nice and clean. and looks new. not really walkable but convenient access to freeway. this is perfect for a quick stay. we could hear noise from the room on top of us unfortunately. but it quieted down after a few hours. breakfast was good.

10

Madelyn

16 Aug 2024

·

Stayed 1 night

It was clean, and there were several food places to deliver from near the place.

10

Myca

3 Jul 2024

·

Stayed 1 night

The hotel staff were welcoming and friendly. The hotel is very clean and we felt safe.

10

ian

22 Aug 2023

·

Stayed 1 night

Good location....very fresh and well-maintained.

10

Benjamin

29 Jul 2025

·

Stayed 1 night

Great interstate hotel. Avoid Cheyenne itself not that nice.

10

laura

4 Aug 2023

·

Stayed 1 night

Brand new hotel! Very clean, great water pressure in the shower. Big TV. 5 minute drive from all the restaurants downtown. We would stay again!

10

Michael

21 Jul 2024

·

Stayed 1 night

The hotel was new and modern. It was a 5 minute drive to downtown. The fitness facility was great.

10

David

29 Jul 2024

·

Stayed 2 nights

This property was close to a variety of dinning and shopping. It was easy to access downtown Cheyenne.

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Dining

Breakfast is often described as good with a decent selection. Some guests found it underwhelming, noted cold items or weak coffee, and one reported insects near the buffet and coffee area.

Related guest reviews

6

Chester

1 Apr 2024

·

Stayed 1 night

The breakfast wasn't all that good... could be better.

6

Charleen

15 Jun 2023

·

Stayed 1 night

Cleanliness was fine. Unfortunately the staff gave us bad keys. The lighting was not appropriate for our use. There was no coffee pot. The towels were inferior, possibly the worst I’ve seen in a quality hotel. The a/c heat did not work and was ridiculously noisy. Breakfast items which should be served warm were cold. We won’t stay here again and are disappointed by the rating shown on Expedia.

10

Lynn

11 Oct 2023

·

Stayed 1 night

Great stay! Clean hotel & rooms, comfy beds, good breakfast options

8

rodney

28 Jul 2025

·

Stayed 1 night

Breakfast was not good for price

10

Brianne

9 May 2025

·

Stayed 1 night

Was great, staff very warm and inviting from the minute you walk in. Great breakfast selection.

10

Joseph

5 May 2025

·

Stayed 1 night

Family friendly. We stayed with a group for a youth softball tournament. Lobby has a good gathering area and the breakfast was pretty good too.

10

Thomas

7 Nov 2025

·

Stayed 1 night

Breakfast was good quality.

10

Jessica

14 Jul 2025

·

Stayed 2 nights

Clean, friendly staff, great breakfast! My new go to in Cheyenne.

8

Jessica

26 Oct 2025

·

Stayed 2 nights

Didn’t use any of the laundry, exercises equipment, but the pool water was cold but area was clean. On our second morning I went for breakfast and noticed tiny bugs crawling near the food and I lost my appetite to eat, so I went for coffee and then I seen them crawling by the coffee station crawling on lids and counter tops. And I need my coffee ☕️ 😩, staff was very nice cleaning ladies supplied us with new towels. We had a room near the elevator and we slept well Didn’t noticed to much noise.

10

Shanita

29 Jun 2025

·

Stayed 4 nights

This is our second time staying at this location and both times we absolutely loved it. The staff, the lounge area, the pool and the cleanliness of the entire facility is impeccable. Breakfast every morning was delightful. 10/10 experience.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$99
February	US$114
March	US$114
April	US$128
May	US$133
June	US$172
July	US$245
August	US$173
September	US$182
October	US$161
November	US$118
December	US$104

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $180	18 $170	19 $156
20 $136	21 $179	22 $170	23 $205	24 $161	25 $177	26 $170
27 $132	28 $155	29 $206	30 $181

Su	Mo	Tu	We	Th	Fr	Sa
				1 $122	2 $150	3 $149
4 $123	5 $149	6 $150	7 $149	8 $125	9 $173	10 $150
11 $123	12 $149	13 $150	14 $150	15 $124	16 $157	17 $154
18 $128	19 $155	20 $157	21 $156	22 $123	23 $154	24 $154
25 $127	26 $151	27 $158	28 $158	29 $127	30 $154	31 $154

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Monthly average prices

About this property

Location

Room options

Room, 1 King Bed

Room, 1 King Bed, Mobility Accessible (Roll-In Shower)

Room, 1 King Bed, Hearing Accessible (Mobility & Hearing, Roll-In Shower)

Room, 2 Queen Beds

Room, 2 Queen Beds, Mobility Accessible

Guest reviews

Fabulous

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Tru by Hilton Cheyenne WY

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Prices for upcoming dates