Candlewood Suites Houston - Spring by IHG

The room was clean and spacious. The room had a kitchenette with a full size fridge with an ice maker in it. The front desk staff was not very helpful. The pool and the whirlpool were dirty. The dispensers for the body wash, shampoo, and conditioner were not refilled adequately and when we requested it to be filled, no one came. Although the price was great, I will not be returning.

No safety area broken windows and 3 cars same night

The room was quiet and comfortable. The walk from the car to the room was short and easy. The laundry facilities were in great shape. The kitchenette was just what we needed. This was an incredible place and the price was equally pleasing.

This hotel is clean and convenient. The staff was very helpful. The only suggestion I would make to the hotel management is to turn the hot water heater up. The water was just a shade warmer than Luke warm. It was not hot.

I normally stay here when I come to town and everything would be good but this stay was not great at all the mattress was sulmed and worn and you could feel the springs in the mattress and the hot water did not get I was there for two days without hot water front desk kept telling me that plumbers was working on the water but not for two days and they didn'nt try to accommodate me at all with this situation and the manager on duty acted nothing was wrong but I kick up enough fuss that they changed the mattress the next day but still did'nt resolve the hot water issue.

I stay here a lot but and normally it’s a breeze except for a couple of times but this particular time the elevator was down the morning I got up to check out and I honestly didn’t appreciate having to walk down the stairs with my bags to check out

I did not have hot water during my entire stay at this hotel. They then very rudely told me “well we’ll just come check it ourselves”. They came to my room on 3 separate occasions and there was no hot water. They never once fixed it. However, they assured me it wasn’t an issue because the guest next to me had hot water. I was on a business trip for the military and I’d never stay here again or allow my Soldiers to stay here.

Had a work training in the area Friday evening and Saturday morning/afternoon. Booked this hotel because it was close by and also because it had a hot tub so I could actually enjoy something about this trip. Hot tub was cold. Jets barely worked. No breakfast. No hair dryer in room. Tv remote didn’t work. Bedside table had cup stains from previous guests. No Kleenex in the restroom. For the price, I’m very unimpressed.

Room was moldy and perfume there are no windows outside ventilation or Ozonator to clean smells. We booked because we wanted the pool since we live in Texas. I got key checked out room the windows do not open there is no outside air, I asked the front desk for ozonator in room and the said they did not have one. Just a couple minutes gave me a migraine and asthmas attack. The hot tub was broken and pool heater too. I request to cancel n get a refund and Ibwas told to ask manager in the morning. I went Nextdoor to the Mustang motel it was nicer cleaner half price and not moldy!

Overall the place was nice. We needed a printer and the one they had for guests was broken. The tub/shower diverter was not working correctly and the tub spout was loose, probably from guests trying to pull it up harder to ghet more water to the shower.

Very clean and comfortable

This hotel had bed bugs.

I found a critter in my room before getting in the shower!

They didn’t have enough clean towels!!

The hotel is very clean with updated amenities. Our hotel room was very lovely, with comfortable beds, a choice of firm or soft pillows, as well as a kitchenette. The hotel staff were very friendly and professional.

The hotel didn’t have any more towels, so they gave us dish towels to use to bathe with.

The First Night I Stayed There. There was a Roach In The Room They Change My room and there was Fleas in the next room I should have caught the hint from the Maintnance man. I called to corporate and manager and she was rude and didn’t care. She advised to find somewhere else to go. I had planed this months in advance this is a nasty place.

Room was moldy and perfume there are no windows outside ventilation or Ozonator to clean smells. We booked because we wanted the pool since we live in Texas. I got key checked out room the windows do not open there is no outside air, I asked the front desk for ozonator in room and the said they did not have one. Just a couple minutes gave me a migraine and asthmas attack. The hot tub was broken and pool heater too. I request to cancel n get a refund and Ibwas told to ask manager in the morning. I went Nextdoor to the Mustang motel it was nicer cleaner half price and not moldy!

It remained a terrible experience and will not recommend to stay here unless you have no option. After almost 20 hours Travelling when we entered at the reception at mid night a dog gave us a warm welcome. First of its kind experience. Upon request the receptionist tried to remove the dog but seems he was not much familiar so he called another colleague who helped removing the dog. The rooms had limited amenities while the condition of equipment were not good. Towel rod was broken and hardly able to bear towel weight itself. The bath tub drainage was not working properly. The hotel has a wonderful practice of cleaning rooms once a week (as told to us). Perhaps this is an initiative towards green environment by reducing the consumption of detergent and cleaning accessories. The staff strictly follows No-Smile & No-Courtesy policy as it may be harmful to the guests’ health. Oh by the way, we accidentally figured out that the above fabulous amenities are only limited to I-45 Candlewood Hotel as one day we mistakenly landed at I-10 Candlewood and the receptionist out there showed great courtesy and guided us professionally with a great smile to find our place.

Overall a great experience for a quick emergency overnight. Super clean, super friendly, and very affordable. Highly recommend!

Great room! The bed was a bit hard but the room was nice!

The beds were very comfortable. If I am ever in the area again this will definitely be my go to spot.

Loved the little kitchen area. Good value for the price

The room was quiet and comfortable. The walk from the car to the room was short and easy. The laundry facilities were in great shape. The kitchenette was just what we needed. This was an incredible place and the price was equally pleasing.

Had a real refrigerator, stove and microwave👍

Great hotel. Loved the kitchenette with all dining supplies & full size refrigerator w/ice maker, comfortable bed, recliner,

The living room tv didnt work and we had asked about a crib or playpen hours before we arrived and they said theyd have one put in the room for us and there was not one in there.

Great room, quiet; comfortable bed, quiet area.

When we parked and got out of our truck, noticed people in parking lot smoking weed, walked into hotel lobby and it smelled like weed. I mentioned it to the receptionist and she just laughed…..get to our room and it smelled like smoke, and AC never would cool. Tried to talk to receptionist but she was too busy. AC also was leaking onto carpet in living area of the suite. AC would not cool below 75.

We chose this hotel for its convenience to the airport at a good price and I’m so glad we did! This hotel was comfortable, roomy and very clean other than something splashed on the curtains which they probably just missed and I will let them know at check out. The room has space to spread out, a mini kitchen and work space and even a recliner. We didn’t need all that for this trip but it made the room feel spacious and roomy. I was a little concerned when I pulled up based on the hotels surrounding it but I would certainly stay here again and once on my floor would pit the appearance and comfort against any other hotel. The bed and pillows were especially comfortable. Being this close to the highway and airport I was surprised at how quiet it was.

The room was clean and spacious. The room had a kitchenette with a full size fridge with an ice maker in it. The front desk staff was not very helpful. The pool and the whirlpool were dirty. The dispensers for the body wash, shampoo, and conditioner were not refilled adequately and when we requested it to be filled, no one came. Although the price was great, I will not be returning.

It was very enjoyable! Staff were super nice and helpful! Easy hotel to get to! Right off the highway! Not in the city so no traffic!

The hotel is very clean with updated amenities. Our hotel room was very lovely, with comfortable beds, a choice of firm or soft pillows, as well as a kitchenette. The hotel staff were very friendly and professional.

The room me and my husband stayed in only came with a spoon. No other silverware. I requested extra silverware or plastics as we had nothing to eat with and I was told housekeeping would bring it they never came. I was given one room key and one parking pass I sent my husband to request a key from the front desk and they treated him poorly. I have been staying in this hotel the past few months due to insurance fixing my home. This most recent stay I wouldn’t recommend.

The service was very good nice and friendly. Hotel was clean smelled good and had very comfortable beds.

Staff is kinda unfriendly

Absolute joke customer service. They charged my card used for incidentals for the price of the room after i had paid for it at the time i booked it. Also Hotels.com has not provided any help at all. Long time user of hotels.com and will no longer use them.

The employees always make you feel welcome.

I will never stay in a Candlewood Hotel again. The Front Desk service was terrible. From the Front Desk to the Laundry Service was terrible. They need to be retrained in customer service. On Tuesday there was no water in the entire hotel for several hours and on Thursday the electricity was off for more than 5 hours. This is unacceptable. The hotel should have it's own water system and a generator for when the electricity goes off. Jyst uncalled for. Poor management on behalf of the owners or who ever managers this property.

Hotel was very clean. Yuni was very friendly and helpful when we checked in and out.

Although the staff was very nice and attentive, it was not cool that they allowed people from to come from the other 2 hotels and hang out all day and night. The pool is a designated bring your own weed bar after 5 and I'm guessing if you can't afford the room then the lobby couches are there for you. I do understand that we have to choose our battles with people, but it gives the hotel a bad look, its already tough being between 2 sketchy motels.

It was very enjoyable! Staff were super nice and helpful! Easy hotel to get to! Right off the highway! Not in the city so no traffic!

Great location

Located about 1200 feet from my event.

When we arrived there were cops at the front door. I asked the desk clerk(very nice lady!) what was going on. She said this hotel housed kids for Texas CPS and the cops made rounds at intervals to keep them in line. As I’m talking to her, my husband calls me from outside and says don’t check in, we are leaving. He saw about a 14 year old boy going car to car in the parking lot checking them all out. The kid kept a threatening look at my husband the whole time. I’m glad we left. We went to motel 6 and it was a really nice place, very unusual shape and not typical for them with a gazebo. I think Candlewood is a dangerous place.

It was clean close to the gas station and dennys

The hotel was decent and clean so it served the purpose. There isn’t much around the hotel but stores aren’t very far away either.

THIS IS A GREAT HOTEL, AND A GREAT LOCATION NEAR BUSH AIRPORT!

We chose this hotel for its convenience to the airport at a good price and I’m so glad we did! This hotel was comfortable, roomy and very clean other than something splashed on the curtains which they probably just missed and I will let them know at check out. The room has space to spread out, a mini kitchen and work space and even a recliner. We didn’t need all that for this trip but it made the room feel spacious and roomy. I was a little concerned when I pulled up based on the hotels surrounding it but I would certainly stay here again and once on my floor would pit the appearance and comfort against any other hotel. The bed and pillows were especially comfortable. Being this close to the highway and airport I was surprised at how quiet it was.

not a lot of places to eat close by. Also close to a high crime area in the city.

Had a work training in the area Friday evening and Saturday morning/afternoon. Booked this hotel because it was close by and also because it had a hot tub so I could actually enjoy something about this trip. Hot tub was cold. Jets barely worked. No breakfast. No hair dryer in room. Tv remote didn’t work. Bedside table had cup stains from previous guests. No Kleenex in the restroom. For the price, I’m very unimpressed.