Name: Fairfield Inn & Suites by Marriott Shelby
Address: 1715 East Dixon Boulevard, Shelby, North Carolina, United States of America, Shelby, North Carolina, US
Price range: US$141–US$246 per night
Rating: 9.02

What guests think

Travellers describe Fairfield Inn & Suites by Marriott Shelby as a clean hotel with welcoming staff, comfortable rooms, and a breakfast many enjoy, offering a reliable base for short stays, event weekends, and family visits in the area.

The location is convenient to restaurants, shopping, and local venues. Recurring negatives include foul odors in the elevators and occasional outages, plus isolated booking or check-in hiccups, room noise or AC performance issues, and minor maintenance snags. Overall, expect a practical stay with a few operational rough edges.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Repeated complaints cite foul odors and occasional outages in the elevators. The outdoor fire pit is noted, and one review praises the pool and gym; another mentions a fire pit not working.

Related guest reviews

10

Christina

5 May 2024

·

Stayed 1 night

Nice property but horrible smell in both elevators!!!

10

Barbara

31 Aug 2025

·

Stayed 3 nights

Excellent amenities, helpful staff. Would like to have had bottled water available.

8

Ashley

8 Aug 2025

·

Stayed 1 night

Hotel lobby was clean and up to date. The room.. not so much. The floors were super thin so you could hear people walking above you. The elevator was stinky! See pictures below for the bathroom in the room!

6

Richard

13 Jun 2023

·

Stayed 2 nights

As one of the more expensive properties in Shelby I expected more. Some one had thrown up in the elevator and the stench was there for my 2 night stay. The a/c unit grinded on starting..very noisy woke me every time it started. I heard people walking overhead through the night. People were at the fire pit outside well past midnight laughing and talking..poor sound insulation.

6

Kelly

15 May 2023

·

Stayed 1 night

I’ve stayed at this hotel many times over the last 5 years. The elevator has a pronounced smell similar to vomit. Since Covid, the cleanliness of the hotel has taken a turn for the worst. It’s beginning to show its age with scuff marks around the shower area. Also, one of the gas fire pits was not working. With the significant price increase in the last two years I would expect better quality.

10

Janice

26 Sept 2025

·

Stayed 1 night

Great customer service. Very nice room, clean no funny smells. Great pool and workout area. Awesome breakfast with a variety of food options to choose from. Conveniently located near shopping centers and restaurants. I highly recommend!

10

David

22 Jul 2025

·

Stayed 3 nights

Elevators stunk.

6

tyler

30 Jan 2025

·

Stayed 1 night

There was a horrible vomit smell in the elevator and sticky substance on the floor. It was there our entire stay.

10

Bradley

3 Nov 2025

·

Stayed 2 nights

Good breakfast and fire pit area.

6

Schnique

3 Jun 2025

·

Stayed 1 night

There’s only one elevator working in an almost sold out property and the one that’s working is a little scary . The staff you have to wait for , they are not at the front desk at any point of my coming in or out

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Cleanliness

Many reviews describe the property as very clean. Several note persistent elevator odors and occasional room or bathroom smells or wear.

Related guest reviews

8

Ashley

8 Aug 2025

·

Stayed 1 night

Hotel lobby was clean and up to date. The room.. not so much. The floors were super thin so you could hear people walking above you. The elevator was stinky! See pictures below for the bathroom in the room!

6

Richard

13 Jun 2023

·

Stayed 2 nights

As one of the more expensive properties in Shelby I expected more. Some one had thrown up in the elevator and the stench was there for my 2 night stay. The a/c unit grinded on starting..very noisy woke me every time it started. I heard people walking overhead through the night. People were at the fire pit outside well past midnight laughing and talking..poor sound insulation.

10

Bobbi

23 Mar 2025

·

Stayed 3 nights

Very clean and great staff

6

Kelly

15 May 2023

·

Stayed 1 night

I’ve stayed at this hotel many times over the last 5 years. The elevator has a pronounced smell similar to vomit. Since Covid, the cleanliness of the hotel has taken a turn for the worst. It’s beginning to show its age with scuff marks around the shower area. Also, one of the gas fire pits was not working. With the significant price increase in the last two years I would expect better quality.

10

Christina

2 Jun 2025

·

Stayed 3 nights

Nice location, nice staff, very clean place. Would recommend. And stay again!

10

Scott

11 Dec 2023

·

Stayed 1 night

We stayed the night before my surgery early at a local hospital. Very quick and easy check-in/check out. Comfortable bed, fantastic shower. We would definitely stay again. Very clean and quiet.

10

Sarah

2 Jul 2023

·

Stayed 1 night

The only issue we had with the property is that our room smelled a little bad. It had a smell, sort of like a fish bowl.

6

tyler

30 Jan 2025

·

Stayed 1 night

There was a horrible vomit smell in the elevator and sticky substance on the floor. It was there our entire stay.

10

Lynelle

2 Jan 2025

·

Stayed 2 nights

Super clean property!

10

Jennifer

29 Mar 2025

·

Stayed 2 nights

Very clean and safe hotel. I stay here every time I visit family in the area. I highly recommend this one.

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Rooms

Several guests found rooms comfortable and functional, with easy streaming access for some. Downsides include occasional noisy or underperforming AC, thin-floor noise, compact layouts with limited seating, and minor amenity failures such as a microwave or fixtures.

Related guest reviews

8

Ashley

8 Aug 2025

·

Stayed 1 night

Hotel lobby was clean and up to date. The room.. not so much. The floors were super thin so you could hear people walking above you. The elevator was stinky! See pictures below for the bathroom in the room!

6

Richard

13 Jun 2023

·

Stayed 2 nights

As one of the more expensive properties in Shelby I expected more. Some one had thrown up in the elevator and the stench was there for my 2 night stay. The a/c unit grinded on starting..very noisy woke me every time it started. I heard people walking overhead through the night. People were at the fire pit outside well past midnight laughing and talking..poor sound insulation.

6

Rita

18 Jul 2024

·

Stayed 1 night

The room was TINY! The bed was incredibly uncomfortable and the only other place to sit in the room was an office chair. No couch, no chair, just a desk and a bed. Doesn’t get more bare bones than that.

2

William

8 Nov 2024

·

Stayed 2 nights

The air conditioning is garbage and doesn’t cool the room. However the shower was nice.

10

Nathan

6 Aug 2023

·

Stayed 1 night

Clean, newer hotel, water pressure in shower sucked but otherwise a good stay with comfortable bed.

10

Billy

10 May 2023

·

Stayed 3 nights

Excellent in all respect except microwave didn’t work. Never realized how handy or how much I used one. Told housekeeping and was told their supervisor would be to fix it. Never saw the supervisor.

10

Floyd

20 Jun 2025

·

Stayed 1 night

Friendly front desk, very clean shower with great water temperature. Easy access for streaming options, my only complaint is that i didn’t get to try the pool lol

10

Melanie

13 Jul 2025

·

Stayed 1 night

Room was wonderful.

8

Dana

3 Jul 2025

·

Stayed 1 night

It was a nice hotel other than the ac unit was very loud when it kicked on or off.

8

Richard

10 Sept 2025

·

Stayed 2 nights

No place to hang towels.....Broken Fixtures

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Service

Service is widely praised as friendly, professional, and accommodating. A few guests report delayed check-ins, overbooking or downgrades, or difficulty finding staff at the desk.

Related guest reviews

10

Judith

15 Nov 2025

·

Stayed 1 night

We had a great stay! They were super accommodating and helpful....i.messed up and somehow booked two nights in 2 different types of rooms. They went out of their way to help up transition between rooms.

2

Blaze

24 May 2025

·

Stayed 1 night

Overbooked my room then proceeded to downgrade me

10

Derek

14 May 2023

·

Stayed 1 night

Southern Hospitality. Concierge Melisa was efficient, courteous and professional.

10

Susan

27 Nov 2023

·

Stayed 2 nights

The front desk staff and Cheri in the breakfast room in particular, were all extremely friendly and helpful. We were delighted with our stay.

10

Pam

10 Aug 2025

·

Stayed 2 nights

We love staying at this Fairfield as it is clean, staff helpful and friendly.

10

Rhonda

27 Jul 2025

·

Stayed 2 nights

Was not pleased we couldn’t check into our room until 4:25. Check in time is 3. This made us 15 minutes late for receiving of friends for our loved one. We were immediate family. Very poor service trying to get a room ready for us. Was told they were full and no clean rooms. For 1 hour and 25 minutes??? Not Acceptable!

10

Heather

24 Jul 2023

·

Stayed 3 nights

I really can’t say enough about our stay. Everyone was friendly and let me tell you, they had every reason not to be. We were in town for the Tarheel league state championship and there were kids everywhere. The staff was amazing, helpful, nice, friendly, accommodating and PATIENT! Thank you to the entire staff for being so accommodating.

10

Janice

26 Sept 2025

·

Stayed 1 night

Great customer service. Very nice room, clean no funny smells. Great pool and workout area. Awesome breakfast with a variety of food options to choose from. Conveniently located near shopping centers and restaurants. I highly recommend!

8

Sandy

18 Feb 2025

·

Stayed 1 night

It is in a great location. Staff are friendly &very accommodating.

6

Schnique

3 Jun 2025

·

Stayed 1 night

There’s only one elevator working in an almost sold out property and the one that’s working is a little scary . The staff you have to wait for , they are not at the front desk at any point of my coming in or out

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Location

Convenient to restaurants, shopping, and area venues including GWU and local hospitals; easy access. One guest felt uneasy about the immediate surroundings at night.

Related guest reviews

2

Clinton

21 Dec 2023

·

Stayed 1 night

Ended up not staying and lost my payment. Saw looked to be tweakers near by and didn’t feel comfortable leaving my car in the lot. Ended up driving further north.

10

John

27 Jun 2024

·

Stayed 1 night

Nice property for visiting families at GWU

10

katrina

10 Oct 2024

·

Stayed 2 nights

As soon as you come in you are greeted with a great staff who have always been accommodating and kind during my stay at this property. The amenities and location are a plus. I always enjoy my time here!

10

Janice

26 Sept 2025

·

Stayed 1 night

Great customer service. Very nice room, clean no funny smells. Great pool and workout area. Awesome breakfast with a variety of food options to choose from. Conveniently located near shopping centers and restaurants. I highly recommend!

10

Phyllis

12 Jan 2025

·

Stayed 1 night

Great location, great staff, clean & comfy bed. We were not disappointed!

10

Christina

2 Jun 2025

·

Stayed 3 nights

Nice location, nice staff, very clean place. Would recommend. And stay again!

10

Jennifer

18 Feb 2024

·

Stayed 1 night

Great staff. Easy access. I loved the hotel and its convenience. I’ll stay here again.

10

Scott

11 Dec 2023

·

Stayed 1 night

We stayed the night before my surgery early at a local hospital. Very quick and easy check-in/check out. Comfortable bed, fantastic shower. We would definitely stay again. Very clean and quiet.

8

Sandy

18 Feb 2025

·

Stayed 1 night

It is in a great location. Staff are friendly &very accommodating.

10

Ed

8 Oct 2024

·

Stayed 2 nights

Thought it was clean, convenient, and met all our needs.

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Dining

Breakfast is frequently praised for quality and variety, with attentive breakfast staff. A few guests report shortages or dissatisfaction.

Related guest reviews

10

Kristina

24 Dec 2024

·

Stayed 1 night

Very nice room and great people nice breakfast

8

Ronald

19 May 2025

·

Stayed 1 night

We visited here for one night for a concert in the area. The room and facility was clean. Update the rooms to include a fan in the bathroom. Update facility to include drink and snack machines. There were drinks and snacks avaiable in the lobby no regular drinks on diet. We were told they ran out.

10

Susan

27 Nov 2023

·

Stayed 2 nights

The front desk staff and Cheri in the breakfast room in particular, were all extremely friendly and helpful. We were delighted with our stay.

10

Julio

3 Oct 2023

·

Stayed 4 nights

I highly recommend the stay, reception very attentive with the requirements that one needed. We thank the staff for their help and attention. Cleanness awesome. Breakfast delicious.

10

Janice

26 Sept 2025

·

Stayed 1 night

Great customer service. Very nice room, clean no funny smells. Great pool and workout area. Awesome breakfast with a variety of food options to choose from. Conveniently located near shopping centers and restaurants. I highly recommend!

6

Olga

27 Jan 2025

·

Stayed 1 night

Not a good Marriott experience. Booked a 2 Queen room and was told only a 1 King was available. I asked for bedding for the pull up coach and was told I had to pick it up myself. Really??? Terrible Breakfast.

10

Judith

17 Nov 2025

·

Stayed 1 night

Staff were very nice and accommodating! Breakfast was delicious!

8

David

18 Feb 2023

·

Stayed 2 nights

Aside from broken usb charging ports in the room, and near dead remote batteries…. The facilities were very nice. Buffet breakfast was plentiful. I’d still give them 4 out of 5 stars.

10

Courtney

28 Dec 2025

·

Stayed 1 night

Staff were polite. Breakfast had good variety.

10

Bradley

3 Nov 2025

·

Stayed 2 nights

Good breakfast and fire pit area.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$134
February	US$157
March	US$144
April	US$152
May	US$168
June	US$158
July	US$154
August	US$179
September	US$153
October	US$157
November	US$143
December	US$130

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $182	17 $180	18 $218	19
20 $144	21 $141	22 $141	23 $141	24 $179	25 $227	26 $227
27 $141	28 $141	29 $141	30 $141

Su	Mo	Tu	We	Th	Fr	Sa
				1 $141	2 $236	3
4 $161	5 $160	6 $160	7 $161	8 $179	9 $227	10
11 $180	12 $161	13 $160	14 $160	15 $193	16	17
18 $141	19 $160	20 $161	21 $161	22 $180	23	24 $236
25 $141	26 $141	27 $142	28 $142	29 $161	30	31 $246

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds, Hearing Accessible

Room, 1 King Bed, Accessible Bathtub

Room, 1 King Bed, Hearing Accessible

Suite, Multiple Beds, Roll-In Shower

Room, 1 King Bed

Suite, Multiple Beds, Hearing Accessible

Room, 2 Queen Beds, Accessible Bathtub

Room, 2 Queen Beds

Suite, Multiple Beds

Guest reviews

Superb

What guests think

Property policies

Check-in instructions

Good to know

FAQs about Fairfield Inn & Suites by Marriott Shelby

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Prices for upcoming dates