Home2 Suites by Hilton Reno

Place is in a good location. Staff was great. However, the place needs to be fixed. The pool was closed because a pipe burst. The ice machine on our floor was broken so we had to go to the lobby to get ice. One of the elevators was also broken. The hotel seems new but it is falling apart.

Pool was closed so kids were disappointed. Front desk service was meh, breakfast was what you expect at a hotel breakfast. Room was clean and comfortable.

Hands down one of the best hotels I’ve ever stayed at. Amazing staff. Breakfast was INCREDIBLE. Heated pool was so nice on a cold snowy night!! Definitely will come back!!

The hotel was newer so it was nice and clean. Breakfast was great. Customer service not so much. There were 2 rules the hotel had for their pool area but was not stated in their posted sign. The employee kept pointing to the sign stating that was their rule. I was trying to tell them my suggestion to the hotel is to add them to their signs, that it would help enforce the rules since it was just random ones the employee would just come out and tell us about. I was unable to even finish telling them my suggestion because both manager and employee were rude and cutting me off. All they would say that is not all of their hotels rule but only their rule that the manager they’re placed and we have to follow. I agreed and stated how I understands that. It was only a suggestion and still unfortunately they both didn’t really care what I had to say and just cut me off and blew me off at the end. Customer service is key in hospitality and I did not receive that during my stay. Only because of this I will book somewhere else when visiting Reno since there’s so much out there I will give someone else the opportunity.

This property did not disappoint. High ceilings make the room feel more spacious. Breakfast in the morning offered a great variety. Gym and pool amenities were clean. Evening time staff member was FaceTiming someone as we checked in. So could work a little more on the checking in process. Room quality however, worth the stay.

Front desk staff were very helpful. Breakfast was delicious. Room was spacious. Pool was broken, which was a bummer, but hope they get it fixed so we stop again.

The hotel was conveniently located with easy, plentiful parking. The room was great size with very comfortable beds and lovely bedding. The pool was out of order which was a bummer. Also there was no hair dryer in the room which caused a mad scramble to get one and make our dinner plans on time. Overall I think a great value.

Nice staff. Healthy breakfast. Large, clean room. Very salty pool.

The kids were sad because the swimming pool was not available while the website said it is.

It was amazing, from the service to the rooms and the indoor pool. We will definitely be back.

Clean, friendly staff, close to freeway and food plus a lot more. Great place

Kind and helpful staff. Incredibly clean and quiet. We will be back.

I decided against staying in the actual strip of Reno because I was taking my family on a day trip, but I now regret choosing this hotel. The sheets were filthy, the noise level was high due to the upstairs neighbor's noise, the a/c broke, making the room excessively hot, and the bathroom was unclean overall. I would not stay here at all again.

Very clean and well maintained hotel Excellent breakfast options and amenities in the room were very good Very close to shopping and restaurants

New and clean

Normally have a good experience with Home2 but not this time. Few problems: Bathroom sink faucet lever broken Toilet seat loose to the point of being unsafe Sink separated from counter top, falling from under counter. Office chair back loose Smells like cigarette smoke Many outlets not working, USB A not working. AC resonates low throbbing frequency, had to turn off. Maintenance needs to spend a couple hours in that room.

Friendly staff, nice clean spacious room with full size refrigerator, sink and dishwasher. Pet friendly, close to restaurants and shops. Would definitely stay again.

Didn’t interact much with the staff. Breakfast and housekeeping crews were nice, greeted us with a smile. Rooms were spacious and clean, will definitely stay there again when in Reno.

Check in was a breeze. Very clean!

At first glance everything looks nice and clean. We got to our room and the dishwasher was on and leaking water onto the floor. I opened the couch bed and the sheet on the bed was dirty, so needless to say, we did not use the couch bed. Then we asked for extra pillows. They showed up in extremely wrinkled pillow cases which made us feel like they were used/dirty. Then, some king size pillows were in standard sized pillow cases. Just not okay, not normal and made me feel as if everything was dirty and half assed.

This property did not disappoint. High ceilings make the room feel more spacious. Breakfast in the morning offered a great variety. Gym and pool amenities were clean. Evening time staff member was FaceTiming someone as we checked in. So could work a little more on the checking in process. Room quality however, worth the stay.

The hotel was clean and the staff were responsive to our requests. The beds were not super comfortable, but ok. The noise all night long from street racers was horrible.

Clean room; bathroom needed some minor repairs and the addition of towel bars or hooks; bed was uncomfortable and seemed like mattress needed replaced.

Staff was amazing! Room was huge! So much storage space. Nice place great price. Perfect for family or a business person staying the week. I seen a sign that they also accept do. Great free breakfast.

The suites were quite nice with a good breakfast selection and a nice kitchenette with fridge. My only gripe is the sofa bed was way too flat and the bathroom had an awful barn door that doesn’t lock or close shut completely.

We thought this hotel was great. The only thing we didn’t like was the sliding door for bathroom entry.

The hall on the floor smelled like weed. The extra blankets were uncomfortable and noninsulating. The door on the bathroom did not have a lock and it didn’t cover the opening in the wall so there was a big crack. However the mattress was pretty good. The breakfast selection was good. The kitchen only had a microwave and no stove. There were not enough utensils in the drawers.

We love the kitchenette and the generous sitting area in our room. The room was clean and the breakfast selection was wonderful!

Less than I expected. I was expecting comparable to courtyard inn or hyatt place, and it was not. In Reno, it is more expensive than courtyard, fairfield, hyatt place, holiday inn express, and I would stay at any of those before ever staying at Home 2 Suites again. Two queen room has a barn door on the bathroom that provides no noise barrier and little privacy. A barn door is a very odd choice for a bathroom. The first room I was in had an AC that barely blew, but had a high-pitched sound. We switched to the second floor. The AC worked but was very loud when it clicked on and off continuously. Street noise was very loud. It sounded like motorcycles racing until well after midnight. The sound from people walking around on the third floor was incessant until well after midnight. Great shower pressure, and if you are 8 feet tall you will still fit under the shower head. Plenty of outlets and usb ports. Staff was friendly.

The sliding door on the bathroom does not provide complete privacy. Also the toilet in room 302 was not seated firmly to the ground and wobbles when used.

The hotel was newer so it was nice and clean. Breakfast was great. Customer service not so much. There were 2 rules the hotel had for their pool area but was not stated in their posted sign. The employee kept pointing to the sign stating that was their rule. I was trying to tell them my suggestion to the hotel is to add them to their signs, that it would help enforce the rules since it was just random ones the employee would just come out and tell us about. I was unable to even finish telling them my suggestion because both manager and employee were rude and cutting me off. All they would say that is not all of their hotels rule but only their rule that the manager they’re placed and we have to follow. I agreed and stated how I understands that. It was only a suggestion and still unfortunately they both didn’t really care what I had to say and just cut me off and blew me off at the end. Customer service is key in hospitality and I did not receive that during my stay. Only because of this I will book somewhere else when visiting Reno since there’s so much out there I will give someone else the opportunity.

When we entered our room, the remote was missing to the tv from the room. We called down to the receptionist and no one answered. We then walked down and saw a sign, " Please be patient while I am gone" We waited for 10 minutes. The poor girl was by herself and said that she had to text her supervisor. We went back to our room and we still got no answer. As we walked to the lobby a man in the room next to us was smoking in the hallway. It filled up our entire room. I walked to the lobby again and the receptionist was gone again. We waited for 10 minutes with two toddlers. When she finally came back we asked for another room due to the cigarette smoke. She was very sweet and found us another room on another floor. When we finally got to the room it only had one king bed. There were 4 of us. We promptly left the room to the lobby and again the sign on the counter was there and no receptionist. We waited for another 10 minutes and she finally came back and found another room. I know it wasn't her fault but she was there by herself on a Saturday and there was a lot of customers waiting to be helped. I feel there should have been more people there to help her. We waited for 45 minutes to get a new room and I know that poor was stressed doing it all by herself.

Front desk staff were very helpful. Breakfast was delicious. Room was spacious. Pool was broken, which was a bummer, but hope they get it fixed so we stop again.

I did not like that the front desk person did not tell us the amount of the pet fee. He informed me that my $50 deposit would be refunded, but seeing the charge on my back account, I was informed that that was PART of the pet fee. Needless to say I was very disappointed.

While the room was comfortable, the staff and management left a lot to be desired. Someone in my group asked if they could get a better rate than what was booked last minute and they were initially told yes, but then charged more. When he spoke to the manager, they commented that they “have a lot of Diamond members” and asked him to leave the property. We will no longer be staying at this hotel as a company. Very disappointing customer service!!

Check-in was an unhappy experience from an unfriendly counter staff.

Stated check in was 3pm. Showed up at 3:30pm and was told room wasn’t ready. Waited until 4:30 before i could actually get into the room. Room was spacious and suits our needs.

All of the staff were very friendly and helpful. Our room was clean and had all the amenities we could ask for. Overall, a great stay.

Kind and helpful staff. Incredibly clean and quiet. We will be back.

Vert terrible service right from the beginning. 10-15 minutes before someone showed up to check us in. A gal finally came out of a room with friends down the hallway. Checkout the next morning too was a long wait before a young girl showed up. Pool was down sadly which we weren’t happy with. We weren’t told this until arrival. We had to ask for a couple more pillows not enough towels for our family if 4. Very clean place but disappointed by the overall experience.

Clean, friendly staff, close to freeway and food plus a lot more. Great place

I liked that this hotel is dog friendly. The hotel was clean and well-kept. The kitchenette in the hotel room was convenient and often used. I enjoyed the variety of restaurants and the shopping mall that was walking distance. The breakfast provided was just okay. Fresher options for the main courses would have been nice. Overall I enjoyed my stay.

I felt like it was an awesome mini condo. Property was very kid friendly, loved the food amenities, employees were friendly and prompted whenever you needed them. Great location next to a mall, near airport.

Close to shopping

Hotel was very clean, great service and location was nice. Right across the street from a mall and Trader Joe’s. We shopped for snacks during our stay.

really close to shops and food, very clean and nice

Convenient location for my daughters’ dance competition.

Great location

Location was so convenient for my daughter’s dance convention! I had to run to & from the hotel and the Reno Convention Center many times, so it made it an easy trip.

Great property and location!

We stayed at the property due the room having a full sized fridge. Our daughter is on fluids that need to be refrigerated and we travel with them in a cooler. So a fridge was a chance for us to refreeze out ice packs while the fluids could be refrigerated. The fridge in our room did not work. There was nothing the front desk could do we were told since the hotel was full. Also our air conditioner was not working properly. The room itself had a cobweb hanging from the hallway. I will say the staff was good. The breakfast was terrible . Food was cold and my daughter found mold on her breakfast sandwich. Not worth the money.

This property did not disappoint. High ceilings make the room feel more spacious. Breakfast in the morning offered a great variety. Gym and pool amenities were clean. Evening time staff member was FaceTiming someone as we checked in. So could work a little more on the checking in process. Room quality however, worth the stay.

Front desk staff were very helpful. Breakfast was delicious. Room was spacious. Pool was broken, which was a bummer, but hope they get it fixed so we stop again.

Breakfast was great. I liked the hotels. I thought the beds was uncomfortable.

Staff was amazing! Room was huge! So much storage space. Nice place great price. Perfect for family or a business person staying the week. I seen a sign that they also accept do. Great free breakfast.

The hotel overall was quiet. Compare to other Hilton’s we stayed at the breakfast menu is limited. The downside of the stay was the unauthorized kids at the property walking and lounging around. Unacceptable!

Nice hot breakfast with variety of fruits and drinks.

This was an ideal stay for what we needed: a few nights in a clean, comfortable hotel close to the convention center during a volleyball tournament. Why we would stay again: 1) affordable 2) clean, large room with sofa 3) very good breakfast included 3) refrigerator and microwave, efficient check in and check out process.

We love the kitchenette and the generous sitting area in our room. The room was clean and the breakfast selection was wonderful!

Great stay, Excellent breakfast.