Hyatt Place Mount Pleasant Towne Centre

Very nice property. Great locations. Halls need to vacuumed and Bar needs to stay open past 9 pm

I love that it is in the heart of the shopping center. Walkable to all the shops and restaurants. The pool wasn’t working. So that was a bummer. overall beautiful place to stay. Definitely would recommend it to others.

Very nice hotel, the only complaints are there was no microwave in the room the fridge did not have a freezer compartment, no ice machine on every floor, so if you wanted ice you had to go down or up a floor, and the indoor pool was not heated, which I picked this hotel specifically for the indoor pool and couldn’t enjoy because it was freezing!

Breakfast and chef was delightful,pool was awful and very cold no one could use it .Complained numerous times was not fixed during our stay .

Terrible parking situation. No warning the elevator is out. Difficult to walk down 3 flights of stairs in a knee brace w/luggage and it was 27 degrees out. Then hotel 1st floor reeks of chlorine - first thing you smell when you walk in on 1st floor. No clear signs stating yo take elevator to 2nd floor to find Checkin desk. And Checkin desk is not visible from elevator. Room was clean and decorated nice. Comfy bed and over side pillows. Breakfast was absolute terrible. Waffles were hard as rocks and no butter or syrup out. Powdered eggs and undercooked sausage. Some rock hard mixture supposedly "grits". So hard couldn\'t even stir the spoon in the pot. I also felt terrible for the military personnel that was being forced to eat that horrible breakfast. Everywhere in that hotel they have sign\'s advertising "thoughtfully sourced" food. There was no thought, care or regard put into that food. I\'ve stayed at lower tiered hotels that served a helluva better job. Staff not very friendly either. I didn\'t bother complaining because I didn\'t think they would care. They had to be one of the worst experiences that I\'ve ever had at a Hyatt Hotel. I\'ve stayed at four different hotels this week and I\'ll tell you guys did the worst job with hospitality, check in process, inconvenient parking, terrible food, etc. As a business traveler, I\'m very disappointed. I have at least 4 more trips this quarter and 2 more next quarter.

Nice to have shops and restaurants to walk to. Just wish the bar was open later than 8 and 9 pm on a weekend.

Elevators were a little sketchy. Beds were comfortable and couch was too! Great location!

The only thing I didn't care for was the parking situation. Thankful they make you aware of it because, it can be confusing when first arriving. Kudos to the hotel staff which were very pleasant and kind. They made sure all was good with my accommodations and stay.

It was a nice location and had a lot to offer around it. It was also very clean inside. The only downfall was the pool was closed for cleaning while we were there

The morning breakfast you always felt like you were been watched to see how much you were having the gym don't get me started the equipment needs upgrading the pool is freezing can't really swim in it for the money I was expecting more it wasn't the worst but it was the best

New, Clean establishment and location.

Room was very clean. Housekeeping provided necessary toiletries as needed. Breakfast was very good and appreciated.

Clean. New. Good breakfast (fresh diced fruit, vanilla yogurt, egg, sausages, toast etc.) Good bed and pillows. Easy check in/out.

Very nice hotel & around shops and places to eat. Hotel was very clean & room was a good size

We purchased two nights through Expedia with travelers insurance for our son‘s baseball tournament. Unfortunately, our son contracted Norovirus the night before we were supposed to leave. It was completely out of our control. The hotel refused to reimburse us the night, even though we had purchased the insurance. The bathroom was disgusting. I don’t think it had been cleaned at all. There was hair and soap scum all over the shower. The toilet was just as gross. Between the uncleanliness and unwillingness to help things beyond our control I would not recommend this hotel.

Overall the area was good and conveniently close to main areas in mount pleasant and downtown. The cleaning could be a bit better in the washrooms. Good parking situation that had designated hotel parking.

This was a great hotel! The rooms were clean and well stocked. The staff was friendly and hotel was nice and clean overall which was number one for me. Love that the rooms don’t have nasty carpet but hard floors. Would highly recommend!

Check in was easy with the exception of getting in to the building. Parking had plenty of available spaces. Room was very clean and comfortable. Breakfast was very good and everyday had a different selection. Check out was also seamless. It was an overall great experience and we will definitely stay there again.

There were gnats throughout the food areas, on the elevators, and in our room. The staff was very unconcerned and not helpful.

Property was convenient but the hotel itself needs some updating...rooms and bathrooms were tired. Bathroom shower did not drain well and had mold in it, not to mention we ran out of hot water.

The rooms are very spacious. Beds very comfortable. Only thing lacking is a microwave.

The room was clean, updated, staff was friendly, and our stay was overall a good experience. I only lowered my rating to 4 stars because the pool was out of commission after our first day, the view from our high floor window was of dumpsters only, and I do not like the frosted glass bathroom door for a family hotel stay. If one person goes to the bathroom in the night, the light is bright enough to wake everyone else up!

It was a great stay! It’s a great location to get to the beach and downtown. The only negative was that our room Was directly across from the elevator , so we heard conversations at all times of day.

I picked this property because of its location in the Town Centre and the shopping opportunities. My family had a wonderful time. However, the TV was less than desirable. I've never had to sign into a system like that and it was very annoying - especially when you had 3 children that wanted to watch TV quickly. Also, the elevator arrow indicated it was going either up or down and would go the opposite direction - unreliable.

The location is great. Lots of shopping and dining all around the hotel. The beds are very comfortable. Everything was clean. There are a lot of choices for breakfast.

The room was very spacious and had a sitting area that really made it homey. We cant wait to come back!

Was very comfortable. The lighting in the bathroom was too dark. Was nice staying on the 6th floor and having a view and privacy from the shoppers below.

We loved the convenience of being planted in the middle of everything. We barely moved the rental car unless we wanted to explore downtown or the beaches. Every morning, we enjoyed a full breakfast at the hotel, and then we would walk outside to the shopping area that surrounded the hotel. Loved the Barnes & Noble, Starbucks, movie theater, and restaurant, all within walking distance. The only con for me was that I picked this hotel due to the VIP status that Expedia offered, and when the room was assigned to us, we had a view of the parking lot rooftop. NO VIEW at all, and this is not VIP status to me. However, I will return to this location.

We had a poor view on the 4th floor of duct work. Not impressive.

I arrived late in the evening for an early conference the next day. I was very disappointed in the morning to find There was no hot water in my room. Water didn’t get above Luke warm. I attempted to run the shower for 10 min before, and it never got hot. Informed front desk upon check out and was told “you need to let it run a bit in the mornings, 15 min usually.” I told him I did and no hot water, he said he’d have maintenance look into it. If you know you have a hot water issue at your property FIX IT! Or at least let people know the “tricks” to get it themselves ahead of time.

When we first arrived at check in, we had a HUGE issue getting inside the building. We hit traffic and it was going to be after midnight before we arrived. I called the front desk to let them know that It would be after midnight so they didn't give our reservation away. I then called back and said we will be there in approximately one hour. The lady advised me that she would be watching for us, and let us in. We arrived and stood outside for 45 minutes trying to get inside. During this time I hit the intercom button several times, I called the hotel myself, and I then called the 1800 number for Hyatt. I knocked on the windows and finally another guest came out and let us in. We walked upstairs to check in and their was no one at the desk. We stood for a minute and about 5 minutes later someone came to the desk. The lady was very apologetic but we we're aggravated and tired at this point. We had been on the road 12 hours, and just wanted to go to bed. The next morning we woke up, and I went outside our room and saw the housekeeper there. I asked for some coffee and creamer, because it wasn't in the room. Their was a coffeemaker but not any coffee or creamer. She said she had to go downstairs to retrieve it, and I told her I didn't mind to go downstairs and ask the front desk or follow her down to get it, and she assured me she would bring it to my room. She never came back up, and I ran into her later that moring and noticed her nametag said housekeeping supervisor.

Front Desk was phenomenal on check in. One of the most pleasant and friendly experiences I have incurred in a long while.

The staff was beyond friendly. The place was incredible

It was all around an excellent stay, the staff made it even better!

Our stay at the Hyatt Place in Mt. Pleasant was fantastic! We were in town for a soccer tournament but we chose to stay at the Hyatt Place instead of with the team at a different hotel. Our stay was cheaper plus it included a nice breakfast, the convenience of the shops in Towne Center and we were able to bring our dog. The hotel did seem to be a little understaffed but those that we met were very friendly and helpful. We definitely recommend this hotel.

I was disappointed by how many things did not work (the phone, the pack and play, the bathroom door handle) and that there was water leaking up from the floor. Really not what I would expect from Hyatt and at this price point. Service was very responsive, but having to move rooms and deal with those things was stressful.

We had a maintenance issue in our room. There wasn’t a solution that could work. Face it, not everything is always perfect, but that is why you have customer service. When there is an issue rational people wonder how they will make it right. Staff tried to address it. Management backed them up. And the situation was made right.

Hotel was great Check in was terrible. The lady who checked me in was abrupt and rude. Made want to leave. No greeting, just rude. I travel all over the world and this was a first.

Hotel was great. The staff, especially Fabian at the front desk, were awesome. Really took good care of us.

We went to check in at 3:15 and the room was”not ready “ at 3:20 I was told by an extremely rude girl at the front desk our room was already booked and blamed it on Expidia. We had to be re assigned to a Best Western because there were no other rooms available at the Hyat ( I so not think this was true. The front desk girl was also rude to two different customers while we were waiting on a manager 😡I’m going to file a formal report with consumer affairs. I definitely would not recommend this company.

It was close to everything and shopping was nice and close. If you don't have a car you can walk everywhere around the hotel for nice restaurants and shops. Nice quiet area at night too.

The hotel is located in an outdoor shopping mall with many stores, so if you like shopping, you can't beat the location. A short 10 minute drive to Isle of Palms beach, and 20 minutes to the airport. Shem Creek 5 minute drive, where they have a couple of nice bars on the water. The room and hotel were very clean and well taken care of. They have a breakfast buffet every morning that is very good. Scrambled eggs, make your own waffles, fresh fruit, sausage, bagels, coffee, tea. Lots of tables for seating. Easy check in and check out, and a huge parking garage attached.

Great location! Easy access to parking! Loved it! Will stay here again!

This hotel is in such a good location. It is in the center of all the shopping at mount pleasant center. We really like this location for that reason.

The location is great. Lots of shopping and dining all around the hotel. The beds are very comfortable. Everything was clean. There are a lot of choices for breakfast.

Great Stay!! Located in nice area within distance of good dining & shopping options!!

Excellent hotel in center of shopping district - easy walk to dining, shopping, everything. Convenient EV - Electric Vehicle - charging stations available in adjacent parking garage and they were free (Dec 2023)

We loved the convenience of being planted in the middle of everything. We barely moved the rental car unless we wanted to explore downtown or the beaches. Every morning, we enjoyed a full breakfast at the hotel, and then we would walk outside to the shopping area that surrounded the hotel. Loved the Barnes & Noble, Starbucks, movie theater, and restaurant, all within walking distance. The only con for me was that I picked this hotel due to the VIP status that Expedia offered, and when the room was assigned to us, we had a view of the parking lot rooftop. NO VIEW at all, and this is not VIP status to me. However, I will return to this location.

Clean, comfortable and great location for visiting Isle of Palms!

Very conveniently located for shopping, restaurants, and the beach

Room was very clean. Housekeeping provided necessary toiletries as needed. Breakfast was very good and appreciated.

Included breakfast was absolutely disappointing, not enough variety, food was burned/overcooked, fruit, eggs etc all looked like were taken from a can and put in display or heated up in the microwave. Otherwise the hotel is nice but do not plan on eating there

Terrible parking situation. No warning the elevator is out. Difficult to walk down 3 flights of stairs in a knee brace w/luggage and it was 27 degrees out. Then hotel 1st floor reeks of chlorine - first thing you smell when you walk in on 1st floor. No clear signs stating yo take elevator to 2nd floor to find Checkin desk. And Checkin desk is not visible from elevator. Room was clean and decorated nice. Comfy bed and over side pillows. Breakfast was absolute terrible. Waffles were hard as rocks and no butter or syrup out. Powdered eggs and undercooked sausage. Some rock hard mixture supposedly "grits". So hard couldn\'t even stir the spoon in the pot. I also felt terrible for the military personnel that was being forced to eat that horrible breakfast. Everywhere in that hotel they have sign\'s advertising "thoughtfully sourced" food. There was no thought, care or regard put into that food. I\'ve stayed at lower tiered hotels that served a helluva better job. Staff not very friendly either. I didn\'t bother complaining because I didn\'t think they would care. They had to be one of the worst experiences that I\'ve ever had at a Hyatt Hotel. I\'ve stayed at four different hotels this week and I\'ll tell you guys did the worst job with hospitality, check in process, inconvenient parking, terrible food, etc. As a business traveler, I\'m very disappointed. I have at least 4 more trips this quarter and 2 more next quarter.

Nice to have shops and restaurants to walk to. Just wish the bar was open later than 8 and 9 pm on a weekend.

The stay was good outside of the breakfast. There was no food when I came down an hour before it ended.

Very nice hotel. Everything was great. Only thing front desk said breakfast was until 9:30am, but it closed at 9:00am. We saw a few guests that missed it. Front desk should say 9:00am. We were ok as we came in time. Room 629

This place is always a solid choice. The breakfast which is free is one of the best and the staff is extremely nice.

Check in was easy with the exception of getting in to the building. Parking had plenty of available spaces. Room was very clean and comfortable. Breakfast was very good and everyday had a different selection. Check out was also seamless. It was an overall great experience and we will definitely stay there again.

Great place to get a good nights sleep and centrally located for the airport and activities. The breakfast was good but was never stocked adequately. Always had to ask for food items and worst of all for coffee.

The breakfast buffet was delicious. The beds were comfortable. Check in and out were easy. Convenient to everything we needed.