Holiday Inn Express - Jacksonville South Bartram Prk by IHG

It was a great location, everything is near by. Only thing was that the disable chair for the pool wasn't working and you can tell it has been broken gor a while .

Excellent stay. The room was nice & clean & spacious. We had a room with 2 Queen beds. I loved their breakfast. They have delicious cinnamon rolls. I also love that they had egg white omelettes w/ veggies as an option, and they had regular omelettes with cheese & scrambled eggs. They have a pretty nice fitness center for a Holiday Inn Express. It was larger than other ones I’ve stayed at. I would definitely stay here again next time I’m in Jacksonville.

Pool was closed and water was green, tub and sink didn’t drain properly and would pool up while showering and washing up. In room phone was dirty and did not work, and tv remote channel up button didn’t work

Hotel is beautiful, great staff & in a really nice area. Gym equipment is top of the line.

My husband and I enjoyed our stay! The complimentary breakfast was great. We enjoyed the nice clean room and to our surprise, soap, lotion, shampoo and conditioner was provided. We enjoyed the pool and there was a nice gym and laundry area if you needed it. Lots of eating options were in walking distance of the hotel as well. We will be visiting again in the near future.

The property was very clean. Everybody was very friendly and helpful. It was the nicest gym I’ve been to in a hotel recently. The breakfast was amazing. Staff was very helpful and accommodating. Would definitely stay there again and recommend highly recommend a place.

The pool wasn’t in service the two days we were there. We had a small child & it was hot. The pool was something that was needed.

Love the lake with roundabout sidewalk and fountain for AM/PM walks. Great facility staff.

I have stayed here many times very good service only complaint is mid room service dosent take out garbage from room. Good other than that. Pool is nice, gym is nice.

Pros: Property was clean, quiet, conveniently located to lots of shopping & dining options, was conveniently located to both venues we were attending concerts at & to St Augustine where we met family for a night out! They also offered a great breakfast, had all the amenities you would need & the staff was very friendly! Cons: I drive a larger pickup truck & parking was a challenge when getting in late after going out all 3 nights we were there. We parked on the street in front of the property as there were semis & box trucks parked out there. Also, it was disappointing to see only 2 lounge chairs at the pool. Our first visit to the pool there was one other woman there using a lounge chair. My husband had to sit up in one of only 3 patio chairs that were by the pool. Doesn’t make for a relaxing day at the pool. Luckily, there were no other visitors on our second visit. If anyone had come after us, I would’ve felt guilty using the only 2 lounge chairs there! The addition of maybe 6 more lounge chairs would be a great addition to the pool area. All in all, we had a great stay at a great price & if my travels bring me to this area again, I’d definitely stay here!

Everything was fine tell I woke up with baby roaches on my toothpaste, coming out of my make up bag and so on… The gentleman at breakfast was so so sweet and polite.

Checking was easy. The room was big but smelled musty. There is carpeting in the rooms which IMO should be replaced by LVP. There were stains on the pull out sofa and the shower needs re-grouted. Breakfast was included and good. Staff was very friendly.

Very clean and neat. Great facilities. Super friendly staff.

The only issue was the stained sheets and pillowcases, but other than that perfect stay!

We found an adult bed bug on our last day staying there. Other than that it was a very clean hotel and the staff was very friendly.

Building smelled like smoke.

Dirty sheets. And I have images to prove it.

The hotel was exceptionally clean. It was also extremely "easy" in that check-in was easy, moving about the hotel was easy, working the entertainment system was easy. Just a comfortable stay. Great place for a restful night.

Wonderful hotel. Rooms are large and spotlessly clean. Staff are amazing and fixed my reservation when I had made a mistake. Free, very nice breakfast. I will definitely continue to stay there.

There were bugs. The sink definitely needed a better cleaning old toothpaste is never a good sight

Check in was easy and staff was very friendly and tried to be helpful. Issue was moisture in the rooms (yes multiple/ we finally went out and bought our own dehunidifier as the carpet, bedding was wet from moisture. Emptied 5 gallons of water from dehumidifier over stay or two nights. Again, the staff tried and we went through multiple rooms trying to find one that wasn’t saturated but finally gave up as it was already 830 pm and we needed to get ready for bed. Breakfast was good, place was nice and clean and only issue was the wet rooms. We appreciate the stafff very much as they tried to help but it was not their fault- it’s poor design of a/c and ventilation.

Check in was quick. Room is really nice and spacious. Bed very comfortable. Quiet surroundings. Would definitely stay again.

Very clean and the room was spacious, I didn’t hear anyone when I was in the room unless it was the occasional door shutting. The breakfast is nothing crazy, just mediocre

The lady at the breakfast was very sweet. Friendly and respectful front desk staff. Clean and very very spacious rooms 👌

Everything about this hotel was perfect. The room size was well worth the upgrade, the breakfast was perfect, the bed was super comfortable.

Check-in was easy but when I noticed the view from my room was the roof of the driveup/checkin spot and mentioned that to checkin person thatview was nice. Her reply was glad you like it. Not what I wanted to hear.

Extremely noisy parties until 2 am almost every night. Staff also blared music loudly when they were cleaning rooms. Walls were paper thin. I would not stay here again.

The AC first night was doing too much noise so I couldn’t sleep. Following day got fixed. Water on sink was smelling… Nice staff nice breakfast clean

The staff was good. The issue I had in both rooms I was assigned was too much humidity in the air in the rooms. The temperature definitely got cold enough, not saying the room didn't get cold enough but it was like thick & damp & the air needed dehumidifying. I had trouble breathing well so due to this I didn't stay as long as I would've. Instead I went two doors down for the rest of my 2+ week stay. I wondered if I was given less than par rooms because initially I'd booked through expedia. You all lost a lot of business. Not to say I'd never stay again just would leave if at check in the air was thick like that again. The place could use some updating but the staff were all very kind. Oh another thing, maybe when you remodel, don't allow pets in every single room. Many of us have allergies & don't care to stay in rooms where animals are allowed. Designate only certain rooms as pet rooms instead of contaminating all the rooms & carpeting. Oh, did I also mention the staff was good?. They were & I hope you'll acknowledge that. How about an update to those air conditioners or a remodel? That would definitely assure repeat business. By the way, The staff & manager at the Hampton Inn were excellent. The rooms were not damp & the air conditioner functioned appropriately.

Our experience was great except that none of the usb charging ports in our room worked. Staff was nice and helped charge my phone the next morning. Hopefully they get them fixed.

My flights were severely delayed causing me to have to divert to Orlando and then drive another 2 hours to this hotel in Jacksonville. I arrived at 3:30 a.m. as a result and when I got there I couldn’t find a soul to get me checked in. I searched everywhere, called the front desk many times, but nothing. Finally after 25 minutes the front desk person walked through the lobby doors and apologized as she had just given a co-worker a ride home. So… she abandoned the property with no one else there for how long? At least 30 minutes since I had been there for 25. So unbelievably negligent and absolutely frustrating when all I wanted to do was get to sleep as quickly as I could. No clue why anyone would think leaving a hotel with hundreds of guests completely unattended was a good idea but it happened here and made for a rough ending to a really long day!

Most accomodating staff at the front desk -ever. Kari & Chris went over & above during a difficult family medical situation where we needed help booking rooms, canceling rooms & finding space at another hotel due to HE being full. The housekeeping staff was also friendly & helpful. Hotel was clean & breakfast was great. Highly recommend!

No customer service at all

The staff were nice but we were there 4 night and 5 days and they never changed our bed, they never vacuumed the floor and for two days we change our garbage cans. We told the front desk once about changing our sheets and they said they will talk to the housekeeping manager but that didn’t changed anything, the last day we were there, the hotel manager came and changed our sheets. The are not happy about that.

Our family always stays here when we are in town. We will be back in town next month and booked our stay before we left. The staff is amazing and so helpful

I enjoyed my stay. All of the staff was very nice. Steven the kitchen supervisor was very accommodating and friendly. The room was spacious and had a nice view of the lake. Dining was within walking distance, shopping area was easy to find and a short drive. I would definitely stay here again.

The staff was remarkably friendly, greeting us each time we entered the hotel and also wishing us a great day/evening when we’re leaving.

I have previously enjoyed exceptional stays at InterContinental properties, notably in San Diego and Sanya. During a recent business trip, due to the absence of a nearby InterContinental hotel, I chose the Holiday Inn Express Jacksonville South Bartram Park (13934 Village Lake Circle, Jacksonville, FL 32258) for a two-night stay from March 20 to March 22, 2025, trusting the IHG brand. After my first night, I requested a late check-out, which Mr. Rojo, a courteous long-haired male staff member, promptly approved. However, merely an hour later, Ms. Chris, a female staff member who was overweight, wearing glasses, with a slight bald spot, and dressed in a red and white floral shirt, rudely rescinded this agreement without providing any valid reason. Her demeanor was unprofessional and hostile, raising serious concerns about racial discrimination, especially as her colleague appeared embarrassed by her conduct and even questioned her decision by asking, “Are you serious?” In all my years of traveling and staying at various hotels, I have never encountered such blatant discrimination. This incident is completely unacceptable and has severely tarnished my perception of the IHG brand. I strongly advise fellow travelers to reconsider staying at this property to avoid potential discriminatory treatment.

The staff was exemplary. Lots of smiles and welcoming hospitality.

The staff was extremely friendly and helpful

Staff was very friendly. Everything was clean and well organized. There’s plenty of dining options in the area. The hotel faces a big lake with a nice paved sidewalk for an afternoon walk.

Staff was super friendly and the room was very clean. Hotel is convenient both to downtown Jax and St Augustine via I-95.

The hotel is geographically well situated. Shopping and dining are short walking distance away. Even though there's a shopping mall nearby, the area is still quiet and exerts an aura of calm and serenity.

The property is in a great location. Convenient to the highway, some shopping and places to grab food.

Good location. Good area. Quiet. Lots of restaurants within walking distance.

Location for my needs was perfect. Prenty od dining options near by.

Me and my family stayed here for the duration of a weekend for the GA/FL game. The hotel’s location was really convenient for us. We were close to the stadium, shopping and different food choices. I would definitely go back here if I had to make another trip to Jacksonville. The room was pretty spotless when we arrived even though I still performed my own disinfecting and cleaning.

very clean. convenient location. surrounded by restaurants and retail shops. close to hospital

Perfect location for me. Surrounded by various food and shopping centers. Will stay here again.

Easy access to I 95, close to shopping and restaurants. Clean rooms. Friendly staff. Very reasonable prices.

The beds are extremely comfortable, but the pillows not as much. Great location being close to the fwy and food options. Husband enjoyed the pond out front and caught and released several good sized bass during our visit. The staff are all very helpful and friendly. We stayed a total of 4 nights. Only one of those they served bacon with the breakfast and it was great bacon! Over all a good stay and would recommend

Excellent breakfast, good location , easy checking and checkout , clean room and easy parking.

Excellent stay. The room was nice & clean & spacious. We had a room with 2 Queen beds. I loved their breakfast. They have delicious cinnamon rolls. I also love that they had egg white omelettes w/ veggies as an option, and they had regular omelettes with cheese & scrambled eggs. They have a pretty nice fitness center for a Holiday Inn Express. It was larger than other ones I’ve stayed at. I would definitely stay here again next time I’m in Jacksonville.

Room was clean. We did not have housekeeping while there. Breakfast was good but repetitive for 4 days

Hotel was nice & clean. The gentleman that checked us in was awesome! Otherwise the staff hardly acknowledged us at all. The breakfast was horrid. The. Hot water was room temperature at best. Coffee was nasty . No tea bags and breakfast staff was not helpful at all

Breakfast was great. Much more options than expected. Clean and perfect stay. Couldnt ask for anything else

Nice place. Great view. Nice breakfast with fresh pancakes from cool machine. Terrible scrambled eggs.

Everything was okay but I did have a concern. We stayed 3 nights and on the second night I thought the bed lien would be changed but I was informed by the staff the housekeeper was gone for the night and I had to request this service. I was not aware of this policy it was not told to me at check-in nor was it in print. I suggest it be somewhere in the room , on a card or pamphlet to be seen by guests. I also recommend the breakfast hours be extended until 10:00 AM each day.

The breakfast was always great. Hot and fresh every day with plenty of options. The staff was friendly and very helpful. I would definitely recommend.

The breakfast buffet was excellent!