Dos Playas by Faranda All Inclusive

This hotel is located on the northern side of the hotel zone. Access to the beach is convenient, with views of Isla Mujeres. The hotel is right next to the Ultramar ferry that leaves for Isla Mujeres from a pier on Playa Tortugas. This is not the most upscale hotel in this area, but we thought we got more of a local feel staying at this hotel (compared to the other typical US hotel chain names) especially in their food menu. Unlike many hotels in the hotel zone that looked like maximizing the number of rooms in tall buildings, this hotel has smaller sized buildings (2-3 floors) with plenty of open space, including five pools which our child loved. The smaller scale of the number of rooms and fellow guests, and plenty of open spaces meant that we felt comfortable letting our child explore the premises more independently, which was nice. There were also plenty of iguanas and peacocks nonchalantly walking around on the property. The staff is very friendly.

I stayed just one night and it was just perfect. The building has pros and cons’ The hotel has beach access Very clean rooms 3 medium swimming pools The restaurant is doing the best they can, sometimes too crowded, food is ok Some of the staff are super friendly, but at the lobby there is not the best customer service There is no elevator No activities organized by the hotel

Bring snacks with you. You’ll need them. Good budget property if you don’t expect any frills. Very small pools. Beach full of seaweed. EXTREMELY pushy salespeople. The bartender Appolini was the highlight of the trip. He’s wonderful. Trust me if you’re not in a rush, wait, save $200 more and stay somewhere else.

Good location, good food, friendly staff, our room was cleaned well every time we got cleaning service. Beautiful green landscape. Nice beach with plenty of lounge chairs for everyone. Smaller resort but we liked that about this place. Good for a laid back vacation. Just what we wanted. Keep in mind there is stairs throughout the resort and no elevator. Our room had a good working AC which was a plus for us. The entertainment was great!

This is a small resort so there is quietness if you prefer, the food is not as good as expected but the food option is changed every day to make up for it. Pizza place is great compared to other food options. If they clean the seaweeds on the beach more often, it would greatly increase satisfaction. Staff is friendly overall. We like the green shades as there are lot of trees at the resort.

The suppers were decent. The breakfasts and lunches were mediocre. The resort definitely caters to Spanish speaking guests as the staff had fairly minimal English at best. The view was beautiful- however, there is no lounge area inside for guests when it is raining, as the main restaurant closes between meals and the bar is outside. All the facilities are outdated and should have an upgrade. We took the upgraded room for an added fee of about $100usd and the full mirror was chipped at the bottom, the bedside light had rust at the ceiling, and the wallpaper was starting to peel. The locking latch on our window broke on the second day and even though we were told someone would come fix it, no one ever did. The shower is small and as we are both around the 6 ft mark, were almost bumping the shower head with our head. The best part of the resort is that the view is amazing, you are next to the ferry to Isla Mujeres, and if you tip, the service staff will treat you well. It wasn’t terrible but I wouldn’t stay there again.

Siri front desk ruined my checkout. He wanted to charge me for not having my bracelet. I had cut it off the night before because we don’t need it anymore since I was checking out early morning next day. They don’t tell you at checkin to keep it until checkout. Suri should be executed by a cartel. All the other hotel staff were friendly and hard working. Good value budget friendly all inclusive hotel. Good food. Clean room , shower, and comfortable bed. It’s not a five star hotel so don’t expect perfect everything. There are stairs on wall, rusted lamps, and broken outlets. Entertainment by the pool and every night. I had to pay for two rooms for my adult kids who came along so this budget all inclusive hotel with two rooms was a bargain.

Lo mejor del hotel es su servicio. Meseros, hostess, capitanes de bares y camaristas con buena actitud. Solo el personal en recepción es promedio, puede mejorar. Las instalaciones son viejas, están descuidadas y falta mantenimiento. Tema que deberían mejorar ya que es un hotel pequeño. No se cumplió la promesa de venta en su totalidad ya que al reservar decía parque acuático incluido y cuando llegamos no había tal parque.

Um Hotel all inclusive simples, mas que para nós, valeu o custo beneficio. Ficamos somente 3 dias( eu não indicaria mais do que isso) nesses dias fizemos passeios, e chegavamos só para o jantar. Então foi comodo. O atendimento nos restaurantes é muito simpatico e prestativo. Na recepção é direto! Não tem como tomar café antes das 7 da manhã. E não liberam o quarto antes das 15:00, nem 5 minutos. A praia do hotel é limpa e muito bonita. Nós não usamos as piscinas, mas pareceram boas. Nas refeições sempre achamos uma opção para comer. As tomadas do quarto eram ruins.

Great twin beaches, walkable to many activities, quaint staff efforts, kitchen creative with available foods, I prefer the three storey walkups, folksy entertainment, priced right for Canadians and locals, glad to see the concrete work getting patched and step off edges painted, very bright sign across street at aqua court, lots of 12 peso buses, we be back

Resort is kept very clean. Food and drinks were very good.

The property is old but is super clean! The only draw back is that there is only 1 place to eat so the variety is lacking but overall the food is delicious. It is right next to the ferry to isla mujeres so that is def a plus. The island is a must see. Looks just like a post card!

La bouffe est médiocre mais le personnel est gentil et nous avons trouver des cafards dans notre chambre.

We had a nice stay, this is a smaller hotel on the hotel zone, but it has everything you need and is a great choice for the cost. Pros: - The staff were really friendly and helpful - the rooms were always clean with plenty of bottled water given each day and AC - the private beach was nice with activities nearby - the pools and grounds were well kept. - they had great food options that changed every meal - The bartenders were great, lots of alcoholic and non alcoholic options and snacks around. - bus station in front of the hotel for easy transport Cons: - The walls are a bit thin so you will hear music outside and people in the hallway. Not an issue if you don't want to spend vacation in your room anyways!

Good location, good food, friendly staff, our room was cleaned well every time we got cleaning service. Beautiful green landscape. Nice beach with plenty of lounge chairs for everyone. Smaller resort but we liked that about this place. Good for a laid back vacation. Just what we wanted. Keep in mind there is stairs throughout the resort and no elevator. Our room had a good working AC which was a plus for us. The entertainment was great!

This place has a beautiful beach located right outside your door, however the rooms were not super clean. The beds had stains all over them and were rock hard. The staff were ok, many of them ignored us and prioritized those who spoke Spanish over us. Overall it’s not a super boujee place but it’s ok if you are looking for somewhere neutral to stay.

La limpieza pésima estaban sucias las sábanas, el baño estaba sucio al rededor de la taza y el segundo día pusieron fundas de almohada en con manchas de sangre qué no se le quitaron en la lavada me quiero suponer de otro huésped, la funda del burro de planchar estaba sucia de humedad, el primer día en la comida un cabello en un tamal y un cabello al rededor del frasco de la miel, le dan más preferencia a huéspedes extranjeros y sobre todo en habitaciones, las paredes del hotel qué dan hacia la playa al menos por presentación deberían pintarlas de los grafiris qué tiene para poder cubrirlos, no hay ningunos juegos acuáticos como lo hacen parecer en las imágenes que colocan del hotel

Desde que llegas nadie te recibe a duras penas un hola,la habitación decente, limpieza de la habitación regular,las instalaciones super viejas cosa que sabia de antemano al ser económico, la comida es buena pero nada variada y muy poca opción, la playa es linda solo que no tenían suficientes camastros y hay mucha gente no del hotel que llega ahi , tiene lindos jardines y muy bonitas vistas pero lo dejan caer terriblemente con un poco de mantenimiento todo seria bueno, las albercas viejisimas sin mantenimiento y sucias ya que mucha gente se mete con ropa normal, en las areas de comida demasiadas moscas con un aparato creo se soluciona pero da un pesimo aspecto insalubre,la ropa de cama y toallas deberian de cambiarlas super viejas y percudidas. El hotel tiene potencial pero sin duda lo dejan caer cuando con detalles simples pueden hacerlo destacar. Les falta personal hay como 2 meseros por restaurante MIGUEL se llevo todo el crédito con la atención. La comida es buena (muy casera) pero un poco de mas variedad seria genial, los restaurantes son improvisados en el cielito lindo hasta cucarachos voladores si agregar que ponen muy pocas.mesas y tienes que esperar donde te comen los.mosquitos porque ni luz hay, ojo NO HAY AIRE ACONDICIONADO estan solo 2 ventiladores asi que te mueres de calor, eso si la cena estuvo muy buena pero me lleve super mala impresión. Repito tiene potencial para ser un buen hotel con un poco de mantenimiento. No volveria prefiero pagar mas y disfrutar

Las instancias no son malas, pero le falta mantenimiento, en la zona de playa estaba lleno de basura , el personal es amable , pero para mí algo muy importante es la ropa de cama , es lo me hizo desagradable la estancia ya que son viejas , no se podría decir que tienen colchas sino una tela por encima de la cama , las toallas percudidas ,

Exijo solicito mi reembolso no estuve en el hotel me salí inmediatamente la habitación súper sucia pulgas humedad Pelos las colchas sucias un verdadero cochinero no deberían tener ese hotel en expidia levanté mi queja inmediatamente al hotel y sólo fueron buenos para decir solicité el reembolso a ustedes

Everything was pretty good at this property. Although it's an older building, it's kept pretty clean. My family and I loved the pools, and especially the private beach! We also loved the different food options, although they didn't have ice ream, which is something they need to add to their menu! Also, one thing that was not as pleasant was the mattress of the bed provided in our room for my husband and I, it was too hard and gave us an achy back. Good thing the bed my daughters used was ok.

The ground in the hotel, all stairs and stones. Even the way for wheels, Especially in the rainy days, the ways are very slippery. I felt and twisted my ankle right away on the first day after checked in.. the hotels no elevator so I have to move to downstairs without window.. I tried to upgraded to ocean view room.. but there is shower rain that all the rain water coming into the room everywhere.. me and my daughter must stayed on the bed .. all my suitcases are staying in the water.. we tried to call front desk to help.. in the begging they said 5minutes, 10 minutes and right away… and then hanged up my call.. until after 3 hours, my daughter went to the front desk directly in the rain and asked them to do something to solve problems… finally they sent a cleaning lady came and used a mop to move the water on the room ground to hall way .. that’s it! Of course there still had some water under the bed and suitcases.. I’m not just complain about the old equipment (old shower head, old faucet…, ) the most important thing is no honest and slow services.. in my life, I travelled all of the world, it is the worst hotel I never been.. 😮‍💨I stayed two different hotels this time in Cancun.. the other one is perfect .. I never thought I had so such a bad experience with this hotel..

En the pictures they show much better rooms then reality Mattress was hard I was expecting full size bed but they were twin Barroom need to be renew

The room was a little disappointing. For 3 it was too small. The food was very good and that made it worth it.

En términos generales es aceptable, un detalle del cuarto que me dieron fue que tenía una fuga de un chorrito de agua constante.

This place has a beautiful beach located right outside your door, however the rooms were not super clean. The beds had stains all over them and were rock hard. The staff were ok, many of them ignored us and prioritized those who spoke Spanish over us. Overall it’s not a super boujee place but it’s ok if you are looking for somewhere neutral to stay.

The suppers were decent. The breakfasts and lunches were mediocre. The resort definitely caters to Spanish speaking guests as the staff had fairly minimal English at best. The view was beautiful- however, there is no lounge area inside for guests when it is raining, as the main restaurant closes between meals and the bar is outside. All the facilities are outdated and should have an upgrade. We took the upgraded room for an added fee of about $100usd and the full mirror was chipped at the bottom, the bedside light had rust at the ceiling, and the wallpaper was starting to peel. The locking latch on our window broke on the second day and even though we were told someone would come fix it, no one ever did. The shower is small and as we are both around the 6 ft mark, were almost bumping the shower head with our head. The best part of the resort is that the view is amazing, you are next to the ferry to Isla Mujeres, and if you tip, the service staff will treat you well. It wasn’t terrible but I wouldn’t stay there again.

Poor facility. I booked two rooms, rain water leaked into one of the rooms. Called the front desk and asked for change, they said no room available and even not bother to send a employee to look how bad the leak was. We had to run to the front desk to talk to the manager, she finally agreed to change. Some pieces of concrete from the balcony of the upper floor falled to another room's during rain. The food quality is low and the choices are limited. There are only two operating restaurants. They closed one of the during a rainy evening, made guests standing in a long line outside waiting for dinner. We had to wait for one hour to get a beach towel. Most of the employee are nice and willing to help.

The property out side was good, but the rooms were not too nice, walls were not painted good the tiles on floors were crack overall i rate this about 2 rating

This property is highly affordable for couples and family with small children. All inclusive so drinks were endless and the food was okay. The food and meals were nothing too fancy but every night there was a theme to the meal. Lots of activities to do around the resort and the beach is walking distance with private seating just for dos playas people. Please tip these people! They do their best to serve the customers including the drunk hungry ones who wonder in last minute. The hotel room on the other hand was not the best. Me and my fiancés hotel room toilet constantly leaked and we woke up with a puddle in the bathroom every morning of our stay. The room also smelt of mildew but nothing too gross. The shower water is also Luke warm takes a moment to warm up in general but doesn’t get hot. We didn’t mind that since we were sun burnt and wanted nothing to do with hot water. Can’t say that’s everyone’s preference so make sure if you’re looking for somewhere that will give you the basic Cancún experience nothing over the top fancy you stay at dos playas Farandas. There is also wild peacocks and iguanas that wonder around the property they are domesticated peacocks please don’t feed them as the employees take care of them. Also bring an extension cord the hotel rooms have 1-2 outlets in the room itself max.

We stayed for 5 days. Food was great. The area was well taken care of. We will definitely return. The staff was amazing and they worked with us on our accommodation when we needed a different room from the original selection.Guadeloupe from the iguana restaurant, outstanding!

Todo estuvo excelente excepto el personal de recepción son muy bruscos y ásperos para atenderte en realidad es lo único que me hace dudar de regresar a este lugar, porque la primera impresión es lo que cuenta y ellos lo digo. Sinceramente no me hicieron sentir como que fuera yo una persona bienvenida a este lugar, al contrario, me trataron como que si fuera yo alguien que estuviera pidiendo que me dejaran arrimarme y no como un huésped el cual ha pagado por una buena Atencion, el resto del personal me trató excelente muy respetuosos, amigables y me hicieron sentir bienvenida, pero en realidad deberían de trabajar más en el personal que tienen de recepción

Bring snacks with you. You’ll need them. Good budget property if you don’t expect any frills. Very small pools. Beach full of seaweed. EXTREMELY pushy salespeople. The bartender Appolini was the highlight of the trip. He’s wonderful. Trust me if you’re not in a rush, wait, save $200 more and stay somewhere else.

We had a nice stay, this is a smaller hotel on the hotel zone, but it has everything you need and is a great choice for the cost. Pros: - The staff were really friendly and helpful - the rooms were always clean with plenty of bottled water given each day and AC - the private beach was nice with activities nearby - the pools and grounds were well kept. - they had great food options that changed every meal - The bartenders were great, lots of alcoholic and non alcoholic options and snacks around. - bus station in front of the hotel for easy transport Cons: - The walls are a bit thin so you will hear music outside and people in the hallway. Not an issue if you don't want to spend vacation in your room anyways!

Old hotel that needs renovation. Beautiful surroundings and beach. Friendly, helpful and energetic staff. Very convenient location, if you are going to Isla Mujeres.

If I could give zero stars, I would. My stay at Dos Playas by Faranda was the worst hotel experience of my life — and I’ve never felt so humiliated while traveling. From the moment we arrived, things were wrong: no one helped us with luggage after check-in. We climbed stairs in the dark because the hallway lights kept shutting off. Our room door barely closed, the bathroom reeked of sewage, and there was no fan or ventilation. My friend has allergies and struggled to breathe because of the strong sewer smell. There were no toiletries — not even shampoo. Just one towel per person, expected to be used for body, face, and hair. They didn’t even replace it daily. The pillow had a black stain. The closet was tiny, had only three hangers, no shelves, and worst of all — an open electrical breaker box inside it. The pool smelled horrible. The food was even worse: cold, bland, and the vegetables were often spoiled. Reception staff were shockingly rude. One night I lost my room key, and they refused to give me another, making me wait over 30 minutes outside while my friend slept inside. Worst of all — this was meant to be a birthday gift for my best friend. I planned it with love, and instead I felt ashamed and helpless. This hotel ruined everything. Do not stay here. It’s not just bad — it’s depressing, unsafe, and a total scam.

Upon arriving to Dos Playas the staff was friendly helpful and caring. It was to our utter surprise when things took a turn toward the opposite direction. We arrived to our room and our safe was not working along with the outlets coming out of the wall and there being a whole in the drawer. None the less it wasn’t that bothersome until one of the maid staff stole $145 from our drawer because our safe was not working. When we made the complaint immediately the hotel staff said we should have made a written complaint about the safe and that “they haven’t had problems with THAT maid”. Our verbal complaint about the safe and them taking down our room number was not enough and even after we wrote the complaint about stolen money they still did not fix the safe. The hotel manager stated they only cover things that are in the safe and not in the room. The room was not clean which was strange to have stains on our bedding after the house keepers cleaned the room. When it was the end of our trip and we were checking out that day we got food in the morning before the check out time and we came back 30 min early to find out we were locked out of our room. We had to go to the staff to be able to unlock our room which took prompting and showing them the time multiple times to give us access to our room to grab our stuff. Overall, this hotel made our vacation not so good, stressful, and unpleasant.

Esta bien, me gusto la comida y bebida, la ubicacion, la playa bien, un poco vieja propiedad. Lo que falta es el.personal mas amable, algunos con una cara de pocps amigos

Everyone was super nice !

The staff at Dos Playas were exceptional! Everyone was really nice and accommodating, from the front desk staff to the servers. Guadalupe and Luis were particularly great servers, and they made our stay all the more enjoyable! The beach area is great, and it is easy to access excursions from this hotel. The buffet was great every day, from breakfast to dinner. There are also pretty good snack options on-site, like pizza and burgers. There is entertainment in the nighttime, which was enjoyable. You can walk to Coco Bongo from here in about 40 minutes. The hotel does appear to be a little older. The room will not be the best you've ever stayed in, and some sections of the resort could use a little physical love. If you're more interested in a great and picturesque room, this resort probably isn't for you. If you're more interested in the beach, excursions, and exploring Cancun, this resort will allow you to do that at an affordable price. There were tons of families vacationing at this resort while we were there, and they seemed to be having a great time! I think people of all ages can enjoy themselves here. The staff, including maintenance and cleaners, were very receptive to our requests, and they were very prompt. The highlights of this resort were the staff, the beach, and the buffet.

This hotel is located on the northern side of the hotel zone. Access to the beach is convenient, with views of Isla Mujeres. The hotel is right next to the Ultramar ferry that leaves for Isla Mujeres from a pier on Playa Tortugas. This is not the most upscale hotel in this area, but we thought we got more of a local feel staying at this hotel (compared to the other typical US hotel chain names) especially in their food menu. Unlike many hotels in the hotel zone that looked like maximizing the number of rooms in tall buildings, this hotel has smaller sized buildings (2-3 floors) with plenty of open space, including five pools which our child loved. The smaller scale of the number of rooms and fellow guests, and plenty of open spaces meant that we felt comfortable letting our child explore the premises more independently, which was nice. There were also plenty of iguanas and peacocks nonchalantly walking around on the property. The staff is very friendly.

The property is old but is super clean! The only draw back is that there is only 1 place to eat so the variety is lacking but overall the food is delicious. It is right next to the ferry to isla mujeres so that is def a plus. The island is a must see. Looks just like a post card!

Great hotel and beautiful beach! A great affordable option , would definetly visit again .

Beach access cleanliness and felt like a safe environment

Old hotel that needs renovation. Beautiful surroundings and beach. Friendly, helpful and energetic staff. Very convenient location, if you are going to Isla Mujeres.

Good location, good food, friendly staff, our room was cleaned well every time we got cleaning service. Beautiful green landscape. Nice beach with plenty of lounge chairs for everyone. Smaller resort but we liked that about this place. Good for a laid back vacation. Just what we wanted. Keep in mind there is stairs throughout the resort and no elevator. Our room had a good working AC which was a plus for us. The entertainment was great!

The beach is beautiful.

Me gusta la disposición del hotel por sus playas, a lado del puerto para ir a islas mujeres. Las amenidades del hotel son buenas . Lo q no me gusto es q la habitation que me toco es un poco vieja no fue vista al mar.

Nice place nice people nice service pretty good location

The location is great, rooms are clean, staff is friendly and helpful. Loved the walking trail. Resort is small so easy to get around and food was good with options for eating throughout the day. Staff goes to a lot of effort to give you a real taste of Mexico

Budget Friendly! Did not know Bar didn’t open until 10am. It’s vacation-we like mimosas w/ breakfast! Especially since we did excursions 2days and was off the resort a nice amount of time. Plus,rather early. Although, we did not go to the sushi restaurant, the food selection was not great. We was told once that they were out of burger buns, so I believe others weren’t impressed w/ the food either. Overall, okay for a weekend trip, as we ate well off the resort.

The property is old but is super clean! The only draw back is that there is only 1 place to eat so the variety is lacking but overall the food is delicious. It is right next to the ferry to isla mujeres so that is def a plus. The island is a must see. Looks just like a post card!

The staff is very friendly. The place itself is old. The housekeepers do minimal even when you leave them a good tip each day. The food is not good. Recycled every day. Same food for a week and not of good quality at all. Personally, I will not return to this property.

The lunch and dinner taste horrible!

Property is very old . Dining was not good. My daughter got food poisoning the second day . Walk in clinic and pharmacy is right next door. Only two bottles of water in room no other beverages included in frig. Buffet was very limited and other restaurant was Mexican and was very bad quality. Bathrooms near buffet smelled terrible. Have been to Cancun over 10 times and this place was the worst by far. Would not recommend .

Only had 2 restaurants. Food gave me food poisoning. Staff was nice but absolutely will not be back…

I like the buffet every day they have different menus.

The property was a little bit outdated, but it’s not too bad if you’re staying within a budget and not setting your standards too high. The food was actually surprisingly good and so was the selection (Pizza, Sushi, Hotdogs, Hamburger stands as well as a breakfast lunch and dinner buffet And bars). Most of the staff were very friendly, but there’s always a few that aren’t. The beachfront is beautiful, and there were actually lots of chairs with lots of shade. I didn’t have my hopes very high after reading some of the reviews about the chairs and shade but was very impressed. There’s a convenience store inside of the hotel as well as a two minute walk away. we were able to order Uber eats to the hotel as well. The hotel was very clean and housekeeping did a great job. I had read some unfortunate reviews about bedbugs, but luckily, we did not encounter them as we checked when entering our room. there’s a fee if you lose the towel cards, room key or wristbands, but we didn’t lose anything so we didn’t have a problem. hotel is absolutely amazing for the price. if I were to come back on a budget, I would definitely do this place again.

The food was mediocre. The snack menu was the same EVERYDAY.

Poor facility. I booked two rooms, rain water leaked into one of the rooms. Called the front desk and asked for change, they said no room available and even not bother to send a employee to look how bad the leak was. We had to run to the front desk to talk to the manager, she finally agreed to change. Some pieces of concrete from the balcony of the upper floor falled to another room's during rain. The food quality is low and the choices are limited. There are only two operating restaurants. They closed one of the during a rainy evening, made guests standing in a long line outside waiting for dinner. We had to wait for one hour to get a beach towel. Most of the employee are nice and willing to help.