Name: Canopy by Hilton Cancun La Isla
Address: Boulevard Kukulcan S N Km 12 5, Zona Hotelera, Avenida Kukulkan, Cancun, Benito Juárez, Quintana Roo, Mexico, Cancun, Quintana Roo, MX
Price range: $154–$200 per night
Rating: 8.63

What guests think

Canopy by Hilton Cancun La Isla earns praise for its walkable, mall-side location and standout rooftop pool and bar with lagoon views, while repeated notes highlight that it is not beachfront and the beach requires a short walk.

Staff are frequently described as friendly and helpful, though some guests faced delayed check-ins, understaffing, or reservation and billing hiccups. Rooms are modern and comfortable with good views, but a few mention thin walls or smaller layouts. Cleanliness is generally solid, yet several reviews report missed or late housekeeping, odors, and sporadic maintenance troubles like AC, hot water, or fixtures. Expect a modern, convenient base with a lively rooftop scene rather than a classic beach resort.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

The rooftop pool and bar with wide views are a frequent highlight; hot tub temperature and rooftop access or hours draw occasional complaints. Gym feedback is mixed, and parking is via the attached mall or valet.

Related guest reviews

10

gregory

Mar 8, 2025

·

Stayed 2 nights

Beautiful rooms. Kind and helpful staff. Roof top pool and food in the bar were great! Amazing view from up there as well.

2

Cinthia

Mar 25, 2025

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Stayed 4 nights

Didn't like how limited the bar hours we're. By 10:50 pm Bartender didn't want to serve anything. We accidentally left 2k near the pool and "nobody found anything " very disappointing manager and staff. Will never return here.

8

Reymundo

Apr 21, 2024

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Stayed 5 nights

Rooftop bar was the best BUT it ruins the point of having a rooftop bar when other people rent it out. Takes the point for the people who is probably their last day like me and they want to spend time up there and they can’t. Because other people rent it out all day. Not cool at all.

8

Darling

Jun 6, 2023

·

Stayed 1 night

Fue una estancia muy agradable, solamente le faltaria un acceso mas comodo a estacionamiento

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10

Nabarun

Apr 6, 2025

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Stayed 4 nights

Great property close to the beach and main hotel zone of Cancún Mexico. The amenities are new and in great condition. Wander rooftop is star of the show.

10

Jarret

Apr 27, 2024

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Stayed 2 nights

Rooftop infinity pool is amazing!

10

Brian

Apr 18, 2025

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Stayed 1 night

Great roof top pool and bar!! Live saxophone player. Bar tab was very reasonable!

10

Yahaira

Oct 21, 2025

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Stayed 1 night

This property was amazing from the beginning of check-in process was flawless from the elevator usage in the room was clean with mini fridge coffee maker great views cleaning is of bedding, but the show was the pool rooftop pool. That was amazing views. The hot tub could be a little bit warmer, but overall, it was a great one night stay I would definitely come back here restaurant options. We’re pretty good even though we didn’t eat in the hotel restaurants we walked About two or three blocks down to a local taco place which the food was delicious. Love that option that you can just walk and still have local food. The parking can be an issue you can either valet, which is free or you can use the garage we valet and provide our keys that was flawless. They were very welcoming and when it was time to leave, we told them 10 minutes before and they brought our car to the front overall great experience

4

Muller

Jun 23, 2025

·

Stayed 1 night

La chambre avait une odeur d'urine, les appareils de gym étaient vieux et défectueux.

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10

Andrea

Jan 25, 2026

·

Stayed 2 nights

Loved the rooftop pool and hot tub, disliked the loud club music at all hours of the day, and thoroughly enjoyed the the breakfast.

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Cleanliness

Many guests describe the hotel and rooms as clean. However, recurring reports cite missed or late housekeeping, superficial cleaning or odors, and some maintenance issues.

Related guest reviews

6

Krishna

Jan 5, 2024

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Stayed 4 nights

Room was not clean; water everywhere and carpet was soggy wet. Room was not serviced for a couple of days and had to ask. Food was good; friendly, helpful front desk

4

Gitta

Jan 1, 2026

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Stayed 3 nights

I would pick a different hotel. Pros: food is good, the rooftop pool and bar are managed ok, and the room is OK. Cons: poor service at the front desk, our room was 2h late to check in after multiple complaints- didn’t get a check in until 5:30pm and seems like this is standard, they do not have enough cleaning staff, our room was never cleaned for two days and they didn’t even get to our room to clean it until 7pm the final day, it is a 15-20 min walk to the beach (stay on the other side of the street at many other hotels like Westin or aqua and you get beach access but not here), breakfast is good but they are understaffed so it takes forever to get coffee or a seat, the key to our room never worked and we had to change it 5x.

10

Haiqing

Feb 27, 2026

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Stayed 1 night

clean room

6

Rodrigo

Jan 29, 2024

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Stayed 4 nights

Muy buenas instalaciones; el servicio es bastante deficiente. No pasaron a limpiar la recamara el último día. No cambiaron toallas ni se llevaron la basura.

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6

DANIEL

Feb 2, 2026

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Stayed 2 nights

Limpeza média, dava para ver que a limpeza era superficial. Agendei o quarto com vista para o pôr do sol, mas me disseram que não estava disponível.

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10

Lena

Nov 13, 2025

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Stayed 2 nights

The room was very clean and service of the staff was exemplary. Jonathan brought our luggage up to our room and was so attentive throughout our stay here and even took it upon himself to make dinner reservations for us at the Macao Casino next door!

10

William

Mar 17, 2025

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Stayed 4 nights

Clean

10

Prasanth

Dec 24, 2024

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Stayed 1 night

Easy check-in process. Clean facility.

6

Keyana

May 14, 2025

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Stayed 1 night

Overall the Hotel is ok. The staff are wonderful and friendly. But the walls are paper thin and you can hear everything from your neighbors. A cough, a sneeze, even their tiktoks. We were given an accessible room which we were fine with, until we realized that there would be a connecting door to the neighbors next door within our room. Once they returned to their room we could hear everything they did. TikTok’s, coughing, conversations, using the bathroom, etc. There also a smell of urine within the room as well. We realized this, and asked for a room change, which the hotel was very kind and accepting of this and moved us immediately. Once we get to our new room and settled in, we realized we can still hear everything our neighbors did. In our new room the shower head shed black specs when the shower turned on. Not sure if it was mold or just the old plastic chipping off the shower head.

10

Keith

Jul 14, 2025

·

Stayed 3 nights

Clean rooms, excellent location and super functional rooftop with great views. Staff, very helpful.

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Rooms

Rooms are modern and comfortable with good views and beds, though some feel small. Several reviews mention thin walls or connecting doors that transmit noise.

Related guest reviews

10

Antonio

Nov 28, 2024

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Stayed 1 night

Nice rooms

10

Margie

Mar 6, 2025

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Stayed 1 night

La atención es excelente y la habitación amplia y muy cómoda Tiene un mini bar por si necesitas guardar algo en refrigeración

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8

JHONATAN

Apr 23, 2025

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Stayed 2 nights

Hotel muy bonito, nuevo pero se escucha todo de habitación a habitación

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10

Urslin

Jul 15, 2024

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Stayed 7 nights

Staff very friendly. Breakfast was wonderful - not your typical north-American continental breakfast. Room was clean. Bathroom was clean with a big shower. My only complaint is that the sink is outside the bathroom - this can become a hygiene issue as far as I am concerned.

8

Mary

Dec 6, 2023

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Stayed 2 nights

Nice and quiet rooms are clean beds were comfortable great ocean views, Located next to high end upsale shopping mall.

6

Keyana

May 14, 2025

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Stayed 1 night

Overall the Hotel is ok. The staff are wonderful and friendly. But the walls are paper thin and you can hear everything from your neighbors. A cough, a sneeze, even their tiktoks. We were given an accessible room which we were fine with, until we realized that there would be a connecting door to the neighbors next door within our room. Once they returned to their room we could hear everything they did. TikTok’s, coughing, conversations, using the bathroom, etc. There also a smell of urine within the room as well. We realized this, and asked for a room change, which the hotel was very kind and accepting of this and moved us immediately. Once we get to our new room and settled in, we realized we can still hear everything our neighbors did. In our new room the shower head shed black specs when the shower turned on. Not sure if it was mold or just the old plastic chipping off the shower head.

10

Julian

Jan 20, 2025

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Stayed 1 night

This is a lovely spot in La Zona Hotelera. The check-in process was easy, staff super friendly and helpful. The room was amazing - spacious, large king bed, very sleek, and quiet, I felt that there was a lot of privacy. The view was incredible as well. Good water pressure in the shower and no issues with hot water. The rooftop’s pool and jacuzzi were clean and well-maintained. I got lucky as there weren’t many people around, so definitely not crowded. The gym similarly was well-equipped and easy to access (gym is 24 hours). The food at the hotel was also great - plenty of diverse food options, pretty quick prep, and eating on a chaise on the rooftop was lovely. Room service is also pretty inexpensive and good! This is also in the mall complex of La Isla, which has a ton of shops. Unfortunately I didn’t have much time to check this part out as I only stayed for one night, but would love to come back for another stay here.

4

Ana Gabriela

Sep 22, 2024

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Stayed 2 nights

Its a beautiful hotel, however the mattress was extremely soft, it hurt my back a lot, I wouldn't stay again for this reason.

8

Samir

Mar 26, 2024

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Stayed 3 nights

Hotel in a nice area but the room and restroom seems pretty old and has stains here and there

10

Kenneth

Apr 7, 2023

·

Stayed 7 nights

Everything is great. Just room is a bit small

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Service

Service is widely praised as friendly and accommodating with many staff shout-outs. Counterpoints include delayed or late check-ins, occasional unhelpful interactions, and reservation or billing mix-ups.

Related guest reviews

10

kimberly

Jun 25, 2024

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Stayed 1 night

Overall great experience. Front desk staff was so accommodating

10

Lindsay

Feb 15, 2025

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Stayed 6 nights

This is an amazing hotel. Staff were extremely friendly and welcoming. I felt safe to walk around the area. There are two huge outdoor malls that were great for shopping. Right beside a bus stop to go up and down the hotel zone. The hotel itself was clean, incredible rooftop bar and pool. Definitely recommend staying here if you’re looking to do something other than an all inclusive! Shoutout to the three guys at the front door Jonathan, Adrian and Charlie for helping us with our many questions and always helping us with our bags. And to Paola for helping my partner get supplies for my birthday celebration!

4

Erin Michelle

Feb 22, 2023

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Stayed 1 night

Great rooftop and room were nice. However, upon arrival the hotel could not find our reservation and our room was not ready and we arrived after 4 pm. They stated expedia had not communicated our reservation to them.

4

Gitta

Jan 1, 2026

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Stayed 3 nights

I would pick a different hotel. Pros: food is good, the rooftop pool and bar are managed ok, and the room is OK. Cons: poor service at the front desk, our room was 2h late to check in after multiple complaints- didn’t get a check in until 5:30pm and seems like this is standard, they do not have enough cleaning staff, our room was never cleaned for two days and they didn’t even get to our room to clean it until 7pm the final day, it is a 15-20 min walk to the beach (stay on the other side of the street at many other hotels like Westin or aqua and you get beach access but not here), breakfast is good but they are understaffed so it takes forever to get coffee or a seat, the key to our room never worked and we had to change it 5x.

10

Rock Bridge Training

Feb 21, 2024

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Stayed 4 nights

We had a great time!! The property was well kept. The bathrooms were always clean. The breakfast was great and very diverse. The food was excellent and fresh. The servers did a wonderful job especially Felicia, Maggy and Jamie. The front desk staff made sure we were safe as we arrived and each day as we ventured out. Also, there are workers that watch every vehicle that comes to the hotel entrance. I noticed that they are documenting or logging for our safety. I appreciated that factor. I was surprised that so many activities were so close to the hotel. (5 minute walk) Ripley's, Mall, Money exchange, pharmacy store, the marina, the local bus stop, aquarium, dinner theatre in the mall, jewelry store, multiple restaurants. The room was nice and clean, but the shower had a slow drain. The pool was small but there was plenty of space on the roof top for other things. Like a roof top cozy bar party. My advice: Catch the city bus on your first day because you will see a better perspective of activities that will hold your attention. so you can come back to that spot. Hold on tight they drive with great passion and speed but they will help you get to the flea market, the beach, walmart, other restaurants and tourist sites. We attended several excursions, Xcaret, loved it!! The Party Bus, loved it!! The speed boat rental, Loved it!! The Hotel Zone shopping, Loved it!! Ripleys and the Ferris wheel, Loved it!! We were safe, very satisfied and very happy.

10

Rodrigo

Jul 9, 2025

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Stayed 5 nights

Customer service was 200%. Carlos BB, the bellhop was great. He provided us with info about the Hotel and the nearby areas. Dafne at the front desk was awesome. She was very friendly and helpful. She was able to up grade our room at our request. Maggie and Karla at the restaurant were very friendly and provided us with great customer service. Great customer service at this Hitel is a common theme. The service at the pool bar was great. A more mature atmosphere is also a common theme in this Hotel, which is what my wife and I were looking for. The location is great. Located right next door to La Isla Shopping Mall. This provided us with great restaurant and shopping options. From McDonald’s to several upscale restaurants, from Prada to local souvenir shops. The bus stops are located just one minute or less from the lobby, or if you prefer a private transportation service, you have may different choices.

4

Selma

Mar 2, 2024

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Stayed 1 night

We arrived at 7pm and our room was not not ready until 8:30pm. We called for assistance as our AC was not working and the maintenance came twice to say it’s working now. Needless to say, it never cooled down from the 22.5 C and we had to take cold showers to be able to sleep. Not good experience at all for the $359 USD we paid for one night only.

10

Anthony

Jul 30, 2025

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Stayed 2 nights

This hotel LITERALLY saved my vacation. I had a horrible experience at a previous one and my partner and I booked this one as an emergency because the first hotel didn’t have hot water. When we arrived we immediately noticed the difference in the hospitality and AMAZING service given by the staff. Dafne and Johnathan (Johnny) helped calm our nerves and put smiles on our faces. We could’ve literally cried. From helping us to our rooms, celebrating my partner’s birthday by giving us a celebratory cheesecake, clean rooms with all the hot water and towels we needed- I couldn’t have asked for a better experience. Thank you to the Hilton staff that saved our trip. We are forever grateful for the amazing experience.

10

Jolene

Nov 9, 2025

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Stayed 1 night

Convenient location to La Isla shopping center and the ferris wheel. Incredible views from the roof. Staff was super friendly & helpful. Baggage storage was very useful amenity.

6

Solea

Jul 31, 2024

·

Stayed 4 nights

Front desk staff didn't seem helpful.

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Location

Excellent location beside La Isla shopping and transport, with restaurants and activities close by. There is no direct beach access, and public beaches typically require a 10–20 minute walk.

Related guest reviews

6

P

Oct 15, 2024

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Stayed 2 nights

Property itself was good however a visit to Cancun is about the beach and there is no access to the beach from this property. The only good public beach access is far away. I would have enjoyed a direct beach access hotel much more and there are heaps around the main beach stretch. So not highly recommended

8

Antonio

Dec 23, 2024

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Stayed 5 nights

Excelente opción para quienes buscan hospedarse en la zona hotelera de Cancún sin tener que pagar un hotel todo incluido. Excelente ubicación y buenas instalaciones.

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10

Prasanth

Dec 31, 2024

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Stayed 1 night

Great location next to the mall. Affordable prices.

8

Vidyasagar

Jan 6, 2025

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Stayed 2 nights

We stayed three days with family. The property is good if you are planning to stay, but it is not convenient to access the beach side if you are looking to spend time in the property.

10

Oliver

Oct 17, 2024

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Stayed 1 night

Room was spacious and quiet. The staff friendly. Take in mind that Hotel is far away from the beach.

10

Esmeralda

Jun 23, 2024

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Stayed 2 nights

Very good location

10

Anna

Jul 6, 2025

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Stayed 8 nights

This is one of the best location I’ve ever stayed - right in the middle and close to everything. Whole crew is great, hardworking and always willing to help.

10

Jolene

Nov 9, 2025

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Stayed 1 night

Convenient location to La Isla shopping center and the ferris wheel. Incredible views from the roof. Staff was super friendly & helpful. Baggage storage was very useful amenity.

10

Luis

Mar 25, 2025

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Stayed 1 night

It’s convenient . It’s close to restaurants and stores.

8

Lisa Ruby

Sep 23, 2025

·

Stayed 1 night

Great location. Walking distance to shopping and dining options

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Dining

Breakfast and on-site food are often rated tasty and satisfying. Others mention limited options, slow service, pricey breakfast, or inconsistent drinks.

Related guest reviews

10

Yasir S

Dec 25, 2023

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Stayed 3 nights

Great location in the center of everything. You can walk to shopping malls or take Uber to other restaurants south of the hotel. Hot breakfast available with good variety of everything.

4

Gitta

Jan 1, 2026

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Stayed 3 nights

I would pick a different hotel. Pros: food is good, the rooftop pool and bar are managed ok, and the room is OK. Cons: poor service at the front desk, our room was 2h late to check in after multiple complaints- didn’t get a check in until 5:30pm and seems like this is standard, they do not have enough cleaning staff, our room was never cleaned for two days and they didn’t even get to our room to clean it until 7pm the final day, it is a 15-20 min walk to the beach (stay on the other side of the street at many other hotels like Westin or aqua and you get beach access but not here), breakfast is good but they are understaffed so it takes forever to get coffee or a seat, the key to our room never worked and we had to change it 5x.

4

Kelly

Feb 18, 2023

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Stayed 2 nights

While the room was nice, we had tons of issues with the rooftop bar service and check-out. Rooftop bar was slow despite having more staff than guests. We waited forever to get a drink initially and then the second time the guy took our order he just walk away and forgot all together - had to flag someone else down to order again. We had just landed and wanted to relax at the hotel but decided it wasn\'t worth it and left. Check-in and check-out issues. At check-in they "upgraded" us - ended up being on the bottom level with a view of the roof and on lagoon side when I paid for ocean view. At checkout they tried to charge us for the room at checkout despite prepaying on Orbitz and took way too long to sort out. Still not sure why the bottled water in the room is free but when we asked for two more they charge it to your room? At that point, our ride was waiting and we were ready to just leave but very frustrating experience all around especially for the cost.

2

JORGE

Aug 1, 2024

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Stayed 1 night

When I made the reservation the reservation included breakfast… when I got there the guy told me no … I can get a hotel with breakfasts with beach front for $274 dollars

10

Kimberly

Jun 24, 2024

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Stayed 1 night

Very clean, maintaining their Hilton reputation. Restaurant had delicious food and the breakfast buffet was top notch! Fresh, delicious, hot cooked food. Tv glitched but that was not a dealbreaker for us. We slept so good. Room was clean, AC worked well, easy to use.

10

SeoYeon

Jul 26, 2023

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Stayed 7 nights

All food in restaurants and room service are awesome. I was satisfied with all meals I had. You can walk to the beach for 15min. The swimming pool on the rooftop is also great. The employees are really friendly.

8

Kate

Mar 6, 2025

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Stayed 1 night

Good for a one night stopover. Part of the La Isla shopping mall. Staff are outstanding. Nice rooftop pool and bar. Rooms are clean and well equipped Limited options for meals

10

Ruyi

Feb 24, 2025

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Stayed 5 nights

Very good condition. Excellent breakfast.

8

Karla

Sep 9, 2025

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Stayed 2 nights

The view and the room was very nice. The food and drinks not too good, drinks not flavorful and beers not cold and very expensive.

10

juan

Jul 18, 2024

·

Stayed 5 nights

Clean, comfortable. Breakfast very expensive.

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Month	Average price
January	$198
February	$217
March	$219
April	$169
May	$149
June	$147
July	$157
August	$149
September	$139
October	$144
November	$152
December	$206

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $161	19 $162
20 $162	21 $161	22 $162	23 $169	24 $189	25 $178	26 $179
27 $162	28 $184	29 $162	30 $188

Su	Mo	Tu	We	Th	Fr	Sa
				1 $200	2 $189	3 $179
4 $183	5 $183	6 $183	7 $186	8 $193	9 $179	10 $179
11 $183	12 $183	13 $183	14 $186	15 $193	16 $179	17 $172
18 $158	19 $158	20 $158	21 $162	22 $166	23 $166	24 $166
25 $158	26 $158	27 $166	28 $166	29 $166	30 $166	31 $154

Canopy by Hilton Cancun La Isla

Prices for Canopy by Hilton Cancun La Isla

Monthly average prices

About this property

Location

Room options

Superior Double Room, 2 Queen Beds (Sunset Bay View)

Superior Double Room, 1 King Bed (Sunrise View)

Superior Double Room, 2 Queen Beds (Sunrise View)

Presidential Suite, 1 King Bed (Nichupte Bay View)

Junior Suite, 1 King Bed (Panoramic View)

Premium Room, 1 King Bed (Sunset View)

Signature Double Room, 2 Queen Beds (La Isla)

Exclusive Double Room, 1 King Bed (Sunset Bay View)

Premium Room, 2 Queen Beds (Sunset View)

Signature Double Room, 1 King Bed (La Isla Room)

Signature Double Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Premium Room, 2 Queen Beds (Sunrise View)

Guest reviews of Canopy by Hilton Cancun La Isla

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Canopy by Hilton Cancun La Isla

Considering this hotel for your Cancun trip?

Prices for upcoming dates