Luxurious Condo with Zen Garden at Silverado

Beautiful surroundings, right on the golf course. We enjoyed our stay and would visit again. The beds were comfy and the bathrooms were well stocked. We had everything we needed for lovely stay in Napa. Location was close to the town of Napa and a short drive to many nice wineries.

Great location. Very clean and comfortable!

Everything was clean

Other than having trouble with the lock box, check-in was easy. We did not use the large appliances other than running the dishwasher at checkout. The coffee pot was good. Refrigerator was clean.

We had booked this place to celebrate my 50th bday with 4 of my friends in Napa. We all traveled across the coast. As we arrived the instructions on how to open the main door were not clear. After 3 phone calls and losing another 40 mins after 6 hrs flight was not what we expected to start the trip. In fact after our feedback the property manager updated the instructions. Next morning we were looking to cook breakfast and head out early. The cooking range was not working. We lost 3 hrs till it was repaired, and ofcourse we were hungry. We could have booked hotel rooms but we chose this luxurious place for convenience and to experience living under one roof. The property manager offered to bring some fruits and even give us some credit for this inconvenience. Instead we got a cheese cake and tarts which none of us wanted, given that there are 3 grocery stores and even Whole Foods from where the cake was purchased, bringing fruits wouldn’t have been difficult. We stayed for 3 nights and after I reached home I asked the property manager for credit through an email. When I got no response, I called her and she behaved as if I was being unreasonable after what she did for us and very surprisingly she hung up on me!! I what to share that you lost not only one customer but many customers. We were not unreasonable in asking this. On the day of our arrival and also next day we had to delay our dinner and lunch reservations. We started our trip on this bad experience.