Name: Residence Inn by Marriott Cancun Hotel Zone
Address: Blvrd. Kukulcan Lt. 1-02 Zona Hotelera Km. 23.5 MZ60, Punta Nizuc, Cancun, Benito Juárez, Quintana Roo, Mexico, Cancun, Quintana Roo, MX
Price range: $79–$103 per night
Rating: 8.4

What guests think

At Residence Inn by Marriott Cancun Hotel Zone, travelers regularly praise the spacious, apartment‑style rooms with kitchens, friendly staff, quiet atmosphere, and generally good included breakfast, with the location near the airport convenient for quick stays.

However, many note the hotel is far from beaches and attractions, public transport is limited, and on-site dining is minimal with a small rooftop snack bar that closes early. Airport shuttle arrangements are a recurring pain point—often third‑party, requiring advance booking, with inconsistent confirmations and occasional no‑shows. Cleanliness and service can be inconsistent, with reports of slow check‑in, occasional maintenance issues (noisy AC or shower leaks), and rare pest sightings. Overall, it functions better as a practical base than a full‑service beach resort.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests like the two rooftop pools with views and note a decent gym; parking is available. There is no beach access, on‑site dining is limited with early closing, and shuttle services require advance booking and can be unreliable.

Related guest reviews

2

Yasmi

Jan 28, 2026

·

Stayed 1 night

There was no shuttle from or to the airport unless you reserve it 48 hours ahead and it’s not guaranteed. The transportation from the airport was $75 US for an 8 min ride because Iber is not allowed to pick up at the airport. There is no restaurant or bar in the hotel, and nothing within walking distance. There is a basic snack bar at the pool that operates limited hours. The breakfast is very limited. Even though the hotel was half empty they gave me a horrible room with a balcony overlooking the wall and the dumpsters. After much complaining I was changed to a different area. I would not recommend this hotel to anyone.

8

Marie

Oct 11, 2025

·

Stayed 2 nights

The room was very clean and comfortable. We couldn’t use the balcony because of noise and dust from construction next to our room.The staff was pleasant. The hotel isolated. There’s nothing nearby unless you have a car. The airport shuttle was very difficult to find, process was too involved, and there was no one with sign for the hotel. The only restaurant they had closed very early.

8

Maira

Mar 14, 2025

·

Stayed 1 night

O apartamento é grande, muito confortável e limpo, tem sofá e uma mesa boa para refeições, a cozinha é boa, porém deveria ter mais utensílios; precisamos pedir mais talheres na recepção. O banheiro tem tamanho boa e bancada na pia, mas estava sem vidro nem cortina, então molhava tudo quando tomávamos banho. Tem estacionamento e academia que atendem bem. O café da manhã é bom, embora devesse ter mais opções que não fossem de comida mexicana, pois nem todos estão acostumados com o tipo de comida (um pouco mais pesada).a localização nos atendeu bem mas não é pertinho dos restaurantes e bares mais movimentados de Cancún.

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10

Vinoala

Apr 23, 2025

·

Stayed 4 nights

Hotel and facilities inside the hotel was good. There was a rooftop restaurant which only has limited options. If you are planning for a budget friendly trip i would recommend this place but makesure you plan to have your lunch and dinner from outside. And if you plan to take a bus you might have to walk for around 2.5kms to take a bus to the beach or downtown. This hotel claims to have partial ocean view which is true but the ocean you see will be 4 or 5kms away from your balcony. This hotel is not a resort and doesnt have a private beach. If you are someone looking to go all inclusive with a private beach dont come here. It is kinda secluded but is safe. They have great continental breakfast included.

10

Janine

Dec 22, 2025

·

Stayed 1 night

Café da manhã e quarto muito bons. Não tem acesso à praia.

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10

George

Mar 17, 2025

·

Stayed 7 nights

Excellent place to stay for families my room had a full kitchen plus a very nice rooftop pool, the closest beach is Dolphin beach and it a $4 Uber ride away or half hour walk to the bus and 5 min ride if you don't mind a little walking it a great place to stay in Cancun friendly staff a great breakfast every morning and very clean rooms I would definitely stay again !!!

10

Andre

Nov 24, 2025

·

Stayed 2 nights

I had an amazing experience during my stay at the Residence Inn by Marriott Cancun Hotel Zone. From the moment I arrived, the staff made me feel welcome and taken care of. The property is clean, modern, and well-maintained, with spacious rooms that feel more like a comfortable apartment than a hotel. The complimentary breakfast was a great way to start each day, and the hotel’s amenities—especially the pool and gym—were top-notch. I also appreciated how quiet and relaxing the area was, while still being just a short drive from Cancun’s best beaches and attractions. Overall, the service, comfort, and value exceeded my expectations. I would definitely stay here again and highly recommend it to anyone visiting Cancun.

6

Paul

Nov 21, 2025

·

Stayed 3 nights

Hotel provided shuttle bus but is actually a third party shuttle that required at least 48 hours pre book, however, the shuttle never provide the confirmation and unsure will show up. Better to switch other company or simply not to offer the free shuttle. Room size is big and new, and the bathroom is big and clean, though the hotel offering me the ocean view, it is way too far can see. Both Pools are located on the top 3rd floor. Hotel also provided breakfast, unfortunely the food selection is below par and taste is so so. Overall, don't expect Marriott standard for breakfast.

10

SOPHIE

Aug 20, 2025

·

Stayed 1 night

Hôtel sympa situé sur la zone hôtelière de Cancun et à proximité de l'aéroport sans en voir de gêne. Notre chambre était grande, spacieuse et confortable, les deux piscines sont sympas avec une belle vue mer.

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8

Alex

Mar 31, 2025

·

Stayed 6 nights

Not really a convenient location. No shops nearby and nothing much to do near the hotel. No bus stops nearby. Have a free hotel shuttle to Dolphins beach and you can take R1 / R2 bus to downtown.

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Cleanliness

Many guests found the hotel and rooms very clean, but cleanliness is inconsistent: several reports mention pests (roaches or scorpions), dirty or musty‑smelling hallways, and occasional housekeeping lapses.

Related guest reviews

4

jimish

Apr 18, 2025

·

Stayed 2 nights

My floor was broken and there was mold

4

Yoracksy

Oct 12, 2025

·

Stayed 1 night

Hotel muy bonito buena ubicación, pero habían chiripas en la habitación y la alfombra de los pasillos estaban sucias.

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10

Laura

Jul 5, 2025

·

Stayed 2 nights

Excellent stay…other than the large scorpion being in the bed, we had a wonderful time. The staff immediately took care of the issue and even checked us into another suite. Every staff member we encountered was phenomenal. The breakfast was delicious and plentiful. I would definitely stay here again.

10

Vanessa

Jun 26, 2025

·

Stayed 5 nights

We had a wonderful time during our 6-day stay at the Residence Inn. The staff were all incredibly friendly and welcoming. The breakfast was a highlight, absolutely delicious with a new menu every day! The only downside was a slight smell in the hallway, which seemed like it might be from the carpet not drying properly, likely due to guests coming in and out of the pool area. It’s understandable, but I do hope they can address it. Overall, we truly loved the people, the food, and the place. Thank you for a great stay!

10

Alberto

Sep 21, 2025

·

Stayed 1 night

Limpia

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8

Christopher

Oct 13, 2025

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Stayed 1 night

The hallways smell terrible, and are dirty. I also got locked in my.room.

10

Evangelia

Oct 30, 2025

·

Stayed 1 night

The room was very clean and spacious and had all amenities. The staff was courteous and accommodating. This was an exceptional stay for the price. Thank you.

8

carlos manuel fragoso

Oct 15, 2025

·

Stayed 7 nights

Lo que no me gusto es que se encontro un alacran vivo en la habitación y servicio de cuarto no limpiaba bien de ahi lo demas todo exelente

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10

Raideline

Sep 28, 2025

·

Stayed 4 nights

It was very clean. The staff were amazing.

6

Elsa

Oct 16, 2025

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Stayed 1 night

They were very attentive and the hotel looks good. Breakfast was good as well, but I saw two small roaches going towards my room. That makes me give it a 3 stars. I can imagine the roaches in the kitchen. It was disgusting to see that.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are spacious, apartment‑style with kitchens and balconies, often described as comfortable. Some guests report maintenance or comfort issues such as noisy AC, shower leaks or missing doors, and limited or unattractive views.

Related guest reviews

10

Dominik

Aug 26, 2025

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Stayed 1 night

Very large, spacious rooms with a fully equipped kitchen and comfortable beds. Easily accessible from the airport, making it ideal for a stopover while traveling through Mexico. For longer stays, there are perhaps better options nearby with access to beach facilities.

10

JOSE JUAN RAMIRO DE LA ROSA

Oct 20, 2025

·

Stayed 4 nights

Está relativamente cerca del aeropuerto, el hotel es lindo, muy limpio, elegante y muy tranquilo. La atención del personal es amable y dan ganas de regresar de nuevo. Las habitaciones son espaciosas, el baño excelente, cuenta con refrigerador, cafetera, y cocina integrada para facilitar la preparación de alimentos. Altamente recomendable.

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8

Maira

Mar 14, 2025

·

Stayed 1 night

O apartamento é grande, muito confortável e limpo, tem sofá e uma mesa boa para refeições, a cozinha é boa, porém deveria ter mais utensílios; precisamos pedir mais talheres na recepção. O banheiro tem tamanho boa e bancada na pia, mas estava sem vidro nem cortina, então molhava tudo quando tomávamos banho. Tem estacionamento e academia que atendem bem. O café da manhã é bom, embora devesse ter mais opções que não fossem de comida mexicana, pois nem todos estão acostumados com o tipo de comida (um pouco mais pesada).a localização nos atendeu bem mas não é pertinho dos restaurantes e bares mais movimentados de Cancún.

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6

Maria Jane

Sep 23, 2025

·

Stayed 7 nights

The view from my window was a green metal fence and shrubs. The beach was nowhere near the hotel nor much anything else. The room was clean but had to plug in everything. Hallways smelled moldy. Staff was not willing to let me change to a room with a view. The balcony was instead a patio looking onto that same fence and shrubs with trash on ground.

6

Teresa

Jul 30, 2025

·

Stayed 3 nights

The room size was great 9. Room temperature it was good just need a ceiling fan.8

10

Alicia

Jun 25, 2025

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Stayed 5 nights

Staff was great. The rooms were spacious. Fully equipped with kitchenette. Loved the balcony and view from our room Breakfast was included. They also had driver service if needed.

6

senthil kumar

Dec 29, 2025

·

Stayed 8 nights

Room was in good condition, they need to fix their showers with doors, the water leaks out to the other area of the bathroom from the shower. They need to provide towels for each of the room member. We were 4, 2 adults and 2 teenagers, we were only given 2 or 3 towels every time even after explaining. I asked for extra time to check out since our original flight departure was at 7 pm that day, they said that's fine, but on the day of check out they were talking like they never agreed to it and we were only given tile until 2 pm, even in that case they took our access to the room at 12 by disabling the access card. I booked this hotel since this was the only one offering 2 queen beds in the hotel zone area and also has kitchen.

10

Robert

Nov 23, 2025

·

Stayed 1 night

Nice hotel, friendly staff (Andrea at front desk greeted us warmly), excellent breakfast and beautiful room. Ocean view but not within walking distance to beach

6

C A de Freitas

Jan 8, 2026

·

Stayed 1 night

Chegamos às 20h, tinha fila para o check-in e somente um atendente. O mesmo tinha acontecido 16 dias antes, no mesmo horário, quando também me hospedei, então não foi um caso isolado. O check-in é demorado (10-15 minutos), então a fila não anda. Me deram um quarto com ar condicionado fazendo barulho alto, então voltei ao balcão menos de 5 minutos depois, falei do problema e disse que precisava de outro quarto. O atendente disse para eu entrar novamente na fila. O restaurante do hotel estava prestes a fechar e eu não conseguiria jantar com a minha família se ficasse na fila novamente. Isso causaria um transtorno enorme porque estávamos exaustos e queríamos apenas comer e dormir para voltar ao Brasil no dia seguinte. Pedi para falar com o gerente e o atendente disse que não havia nenhum no hotel ou disponível por telefone. Insisti, expliquei a situação e o atendente disse que só me atenderia se o próximo cliente da fila permitisse, causando constrangimento, o que achei absurdo. Mas a pessoa permitiu (reclamando) e fui atendido. Foram 3 minutos e eu estava com a nova chave. Resumindo, a experiência de check-in é péssima e o atendente despreparado. Há quartos com problema no ventilador do ar condicionado, fazendo um barulho muito alto. O ventilador do balcão de atendimento tinha esse mesmo barulho alto. O restaurante (bar) do hotel tem comida muito boa e o tamanho do quarto é bom, mas a experiência de check-in causa stress e frustração indesejados para quem está de férias.

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8

William

Jan 7, 2026

·

Stayed 7 nights

Great hotel for famines with kids. Rooms with two bedrooms are perfect for kids. If you’re a couple with no kids, this hotel is not for you. No real restaurants, need to Uber to get something to eat. Breakfast was just okay. Rooms are fairly dated and balconies are super small.

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Service

Staff are frequently described as friendly and helpful, but service quality is mixed. Recurrent issues include long or understaffed check‑in, poor shuttle communication, occasional rudeness, and periods when key cards or requests were not handled promptly.

Related guest reviews

10

Eduardo

Nov 24, 2025

·

Stayed 7 nights

Amazing breakfast options - kept us satiated till past noon. Delicios tea and coffee, excellent choice of hot meals, nuts and cereals. Very helpful tips about transportation, beaches and parking provided by the reception staff. Excellent service by the cleaning staff, they met all our requirements!

6

Suren

Nov 24, 2025

·

Stayed 3 nights

Hotel transportation communication was not clear; we had to book our own transportation even though we received confirmation that someone will be there at the designated areas. I emailed and no one has followed up.

10

Jose Joaquin

Jan 14, 2026

·

Stayed 1 night

Staff was amazing. The room and hotel in general as well. Breakfast could be improved.

6

Marci

Apr 28, 2025

·

Stayed 2 nights

The property is very nice and just what we wanted for my birthday weekend with my family. I read all the reviews and Residence Inn is our go to place anywhere we travel in the world. When we checked in my name was not on the list of printed reservations for the day and was asked numerous questions before they looked in their computer and found my reservation. Long story short….we were not given a key to the room for the two days we were there as the key machine was “broken”. We had to be escorted by security every time we wanted to re-enter the room. I don’t know what the issue with us was but we always make our reservations last minute as we work for an airline and always fly standby. We did not feel comfortable at all. We could have stayed with family for free. We went to ask for a key three times and it was still “broken”.

6

Mauricio

Jan 5, 2026

·

Stayed 1 night

The hotel was very understaffed on arrival, had to wait in line a long time as there was only one person at reception to check-in guests and manage the hotel snack store. The list of amenities includes a restaurant, there is an outdoor pool bar but it's no restaurant. Service was very very slow, they didn't even bring drinks until they brought some food about 30 minutes in. Room was good, included breakfast was fine.

10

Olufunmike

Aug 14, 2025

·

Stayed 1 night

Property was excellent. Very Good customer service was received from Jorge Eslava. He was very helpful.

6

C A de Freitas

Jan 8, 2026

·

Stayed 1 night

Chegamos às 20h, tinha fila para o check-in e somente um atendente. O mesmo tinha acontecido 16 dias antes, no mesmo horário, quando também me hospedei, então não foi um caso isolado. O check-in é demorado (10-15 minutos), então a fila não anda. Me deram um quarto com ar condicionado fazendo barulho alto, então voltei ao balcão menos de 5 minutos depois, falei do problema e disse que precisava de outro quarto. O atendente disse para eu entrar novamente na fila. O restaurante do hotel estava prestes a fechar e eu não conseguiria jantar com a minha família se ficasse na fila novamente. Isso causaria um transtorno enorme porque estávamos exaustos e queríamos apenas comer e dormir para voltar ao Brasil no dia seguinte. Pedi para falar com o gerente e o atendente disse que não havia nenhum no hotel ou disponível por telefone. Insisti, expliquei a situação e o atendente disse que só me atenderia se o próximo cliente da fila permitisse, causando constrangimento, o que achei absurdo. Mas a pessoa permitiu (reclamando) e fui atendido. Foram 3 minutos e eu estava com a nova chave. Resumindo, a experiência de check-in é péssima e o atendente despreparado. Há quartos com problema no ventilador do ar condicionado, fazendo um barulho muito alto. O ventilador do balcão de atendimento tinha esse mesmo barulho alto. O restaurante (bar) do hotel tem comida muito boa e o tamanho do quarto é bom, mas a experiência de check-in causa stress e frustração indesejados para quem está de férias.

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10

Terrence

Jul 24, 2025

·

Stayed 4 nights

Safe workers very friendly

8

Graciela

Oct 5, 2025

·

Stayed 1 night

Was a really nice hotel , the front desk service was bad, I do not remember the names , I did buy some stuff from the store and they did not give me the ticket ( they have a sigh that say if you don't receive your ticket report to the manager )I reported to an other front desk agent and she said call the supervisor, she told me in bad manner, the breakfast was from 7 to 10 and I did ask one of the kitchen person to give to me hot water at 10:00 am , and he said we are closed, but you have water in your room, I was mad because I wanted to make a tea , the check inn was a 3:00 pm and by 4:30 did not have the room ready. The AC didn't work, and they didn't want to move us to an other room.

6

Abel

Jul 14, 2025

·

Stayed 1 night

TE DESPIERTAN EN LAS MAÑANAS Te tocan la puerta de la habitación a las 9 de la mañana hasta que te despiertes Terrible práctica que utilizan el día que te vas Estuvimos una noche llegamos a las 1 de la madrugada y sin importarles nada te despiertan sin tener consideración de que tengas niños pequeños

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AI-generated summary based on recent guest reviews

Location

Quiet, airport‑convenient setting but far from beaches, dining, and downtown; public buses do not reach the area, so rideshares or a car are usually needed. Some tours still pick up at the property.

Related guest reviews

8

Marie

Oct 11, 2025

·

Stayed 2 nights

The room was very clean and comfortable. We couldn’t use the balcony because of noise and dust from construction next to our room.The staff was pleasant. The hotel isolated. There’s nothing nearby unless you have a car. The airport shuttle was very difficult to find, process was too involved, and there was no one with sign for the hotel. The only restaurant they had closed very early.

10

Elmehdi

Jul 1, 2025

·

Stayed 7 nights

We stayed there for a week and it was a good experience, clean rooms, friendly staff and good breakfast. Besides the location and how far it is from everything, I would definitely stay there next time

8

Jose Mumar

May 31, 2025

·

Stayed 5 nights

The hotel is nice and clean. The staff are all friendly. It could have been a five star if the location is closer to the beach. This is way far from downtown and action is very minimal. Plus you have to order your ride everytime you want to go to a bar or shopping area because there is no public transport available in the area.

10

Alfredo

Mar 18, 2025

·

Stayed 27 nights

The only downfall to this property is the city bus is 2 kilometres away.

10

Stephany

Apr 26, 2025

·

Stayed 1 night

La estancia fue muy buena El hotel es muy cómodo y se encuentra cerca del aeropuerto

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10

Demetrio

Nov 25, 2025

·

Stayed 4 nights

The hotel is located close to airport, major beaches. The staff was friendly and the room clean.

8

Alex

Mar 24, 2025

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Stayed 3 nights

The property was really far from everything

8

Saleemah

Apr 10, 2025

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Stayed 7 nights

Nice, clean, quiet property far away from activities. No airport shuttle. Breakfast included it was ok not too much variety.

10

Wai Ching

Nov 12, 2025

·

Stayed 3 nights

客房寬敞整潔很好來往機場方便但離市中心遠

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8

Alex

Mar 31, 2025

·

Stayed 6 nights

Not really a convenient location. No shops nearby and nothing much to do near the hotel. No bus stops nearby. Have a free hotel shuttle to Dolphins beach and you can take R1 / R2 bus to downtown.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is commonly praised and fills the gap for many guests, but variety and quality are described as average to limited by others. On‑site dining is minimal—a rooftop snack bar with limited hours—and there’s no full restaurant or room service.

Related guest reviews

2

Yasmi

Jan 28, 2026

·

Stayed 1 night

There was no shuttle from or to the airport unless you reserve it 48 hours ahead and it’s not guaranteed. The transportation from the airport was $75 US for an 8 min ride because Iber is not allowed to pick up at the airport. There is no restaurant or bar in the hotel, and nothing within walking distance. There is a basic snack bar at the pool that operates limited hours. The breakfast is very limited. Even though the hotel was half empty they gave me a horrible room with a balcony overlooking the wall and the dumpsters. After much complaining I was changed to a different area. I would not recommend this hotel to anyone.

8

Marie

Oct 11, 2025

·

Stayed 2 nights

The room was very clean and comfortable. We couldn’t use the balcony because of noise and dust from construction next to our room.The staff was pleasant. The hotel isolated. There’s nothing nearby unless you have a car. The airport shuttle was very difficult to find, process was too involved, and there was no one with sign for the hotel. The only restaurant they had closed very early.

10

Eduardo

Nov 24, 2025

·

Stayed 7 nights

Amazing breakfast options - kept us satiated till past noon. Delicios tea and coffee, excellent choice of hot meals, nuts and cereals. Very helpful tips about transportation, beaches and parking provided by the reception staff. Excellent service by the cleaning staff, they met all our requirements!

10

Daniel

Aug 3, 2025

·

Stayed 7 nights

It was a good place for the price. The rooms are very nice. Staff are amazing. Breakfast is pretty good. The only food option is the rooftop snack bar, it is open from 2:30-9:30. Good food at the snack bar. We had a nice ocean view from our room. Close to the airport which was great and not too far from the beach and restaurants, about a 20 minute ride depending on traffic. Uber responses were very fast. Nothing in walking distance.

10

Mauricio

Mar 28, 2025

·

Stayed 3 nights

Lo único que no me gustó, fueron los desayunos, demasiado básicos, si sabor y poca variedad

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2

jeonga

Dec 27, 2025

·

Stayed 3 nights

Food selection is very limited. The quality if all the food are so bad.

6

Luis Rey

Apr 21, 2025

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Stayed 3 nights

Nada de variación en el desayuno

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10

David

Dec 15, 2025

·

Stayed 2 nights

Had a wonderful stay in Cancun. The breakfast was excellent with plenty of options for both my partner and I.

8

Tracy

Mar 24, 2025

·

Stayed 3 nights

Hotel would be a 5 star if they had better food for breakfast. May need to add a Omelette Station, Waffle maker, and some breakfast meat. Hotel room was a 5 star.

10

Roberto

Sep 1, 2025

·

Stayed 1 night

Breakfast was amazing.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$101
February	$100
March	$116
April	$104
May	$99
June	$91
July	$99
August	$82
September	$72
October	$75
November	$96
December	$133

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $103	19 $103
20 $93	21 $93	22 $88	23 $88	24 $89	25 $82	26 $86
27 $82	28 $86	29 $82	30 $86

Su	Mo	Tu	We	Th	Fr	Sa
				1 $86	2 $86	3 $86
4 $86	5 $86	6 $86	7 $86	8 $86	9 $86	10 $86
11 $86	12 $86	13 $86	14 $86	15 $86	16 $86	17 $86
18 $86	19 $86	20 $86	21 $86	22 $86	23 $86	24 $86
25 $87	26 $86	27 $86	28 $79	29 $86	30 $86	31 $86

Residence Inn by Marriott Cancun Hotel Zone

Prices for Residence Inn by Marriott Cancun Hotel Zone

Monthly average prices

About this property

Location

Room options

2 Bedroom Suite with Balcony

Studio with 2 Queen, Balcony

Studio with 1 King, Sofa Bed, Ocean View, Balcony

Studio with 1 King, Sofa Bed, Partial Ocean View, Balcony

Studio with 1 King, Balcony

Studio with 2 Queen, Partial Ocean View, Balcony

Guest reviews of Residence Inn by Marriott Cancun Hotel Zone

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Residence Inn by Marriott Cancun Hotel Zone

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