Name: Hyatt Place Chapel Hill
Address: 1090 US 15-504 South, Chapel Hill, North Carolina, United States of America, Chapel Hill, North Carolina, US
Price range: US$133–US$534 per night
Rating: 8.95

What guests think

Travellers describe Hyatt Place Chapel Hill as clean, friendly, and convenient for UNC and Southern Village, with spacious, comfortable rooms and a popular free breakfast, though some mention maintenance hiccups, pool closures, and occasional odors or noise.

Many reviews highlight warm, efficient service at the front desk and breakfast area, with a few noting slow or unattended assistance late at night. Some guests reported AC or humidity problems, dated or worn fixtures, limited in-room features like no microwave or USB ports, and inconsistent Wi-Fi for work. Overall, expect a convenient, comfortable base near UNC with strong service and occasional minor quirks.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

EV chargers, an onsite bar, a decent fitness room, and free parking are noted; several reviews say the outdoor pool was closed during stays and parking can be tight on busy nights.

Related guest reviews

10

WILLIAM

19 Jan 2025

·

Stayed 2 nights

Everyone was very nice, best breakfast of all the hotels we stay in and have chargers for EV and Teslas. Highly recommend.

10

Frances F

18 Mar 2024

·

Stayed 1 night

The front desk was very helpful. Great gym!

10

Soumitra

11 Jun 2025

·

Stayed 1 night

This was my 3rd repeated visit to this property. It's location, cleanliness, adequate parking space and friendly staff has all contributed to my decision to come back again. People driving EV will be happy to know that they have 4 spots for charging. It has been my joy to stay here at Hyatt, Southern Village, Chapel Hill.

10

Kristin

12 Jun 2025

·

Stayed 3 nights

Loved our stay. Will come again. Loved the pool and our room was clean and spacious.

10

Mike

25 Jul 2025

·

Stayed 1 night

Great hotel! We needed a quick stop over on the way home from the Carolina coast. After a long day I went down to the bar for the final game of the NBA Championships. Had a great conversation with the guy working the desk.

10

Kimberly

7 Aug 2025

·

Stayed 3 nights

Everything was great except the pool was out of service the entire visit of 3 days

10

Chris

22 Jul 2023

·

Stayed 1 night

Very nice rooms and location- lacks some parking on high occupancy nights. Good breakfast in the mornings.

6

Caiifa

29 Aug 2025

·

Stayed 2 nights

I like the convenience of the location, the parking lot area. I did not like that the pool was not open due to lack of safety inspection, I choose this hotel for the outdoor pool. Staff were not the most supportive.

10

WILLIAM

15 Jan 2024

·

Stayed 1 night

EV charging is a big plus. One hook up for EV, two for Tesla. Awesome

6

Kyler

26 Jul 2025

·

Stayed 1 night

Pool was closed. Didn't tell us this until after check in. Breakfast is mediocre at best.

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Cleanliness

Cleanliness is praised across many reviews, with rooms and common areas often described as spotless and well maintained; a few guests reported pests, odors, or worn areas.

Related guest reviews

2

Monique

4 Aug 2025

·

Stayed 1 night

Bed bugs in my room on August 3, 2025. Great location and staff but not worth the stay.

4

Kristen

3 Mar 2024

·

Stayed 2 nights

The room we had on floor 2 was poorly put together. The sink shook every time we turned it on. We saw some bugs and were “upgraded” to floor 5. It was the same exact room but the bathroom sink didn’t shake. There was a bug in that room also.

10

Jose

31 Dec 2022

·

Stayed 19,356 nights

The property was very clean as you walk in you were greeted. The staff was very professional. I had a wonderful breakfast in the morning I variety up at I will recommend this to anyone.

2

Ajay

31 Oct 2023

·

I found bunch of cockroaches crawling on the wall. There's a ladies underwear in the cupboard. I reached out the the property for the refund, but they are not replying to my messages. I have already submitted the video evidence but they are not replying to my messages.

10

Charlie

16 Sept 2025

·

Stayed 3 nights

Very clean.

10

Jennifer

24 Aug 2025

·

Stayed 1 night

This hotel was clean and up to date. Everything looks like it is taken care of. Love the little nooks where we saw two little kids watching TV, the bar area was very nice, a great breakfast was included with the options to use real plates or paper…. We would definitely stay here again! And no other hotel this road trip has been able to measure up!

10

Marcus

9 Sept 2025

·

Stayed 1 night

Clean and convenient

6

Marcy

21 Apr 2024

·

Stayed 1 night

Loved the location. I've stayed here many times previously in the past 5 years. But the hallway carpeting on the fourth floor is really worn to the point it's threadbare where the seams meet at numerous places in the hall, really giving it a dated look. Handtowel and washcloth were clearly dirty from someone having wiped their hands on it (and I was traveling alone and it wasn't me). I understand things like this happen, but for the amount of business this hotel gets on a regular basis you would think the carpeting would be replaced and updated.

2

Erin

2 Jul 2025

·

Stayed 1 night

Looked clean on line .. was dirty , broken glass in elevator, toothpaste on wall in bathroom , broken light shades, hair in bathroom. Dog howling, drunk man wondering halls. Literally they have ONE person working the entire hotel, she was very sweet, she makes drinks, serves food and checks you in. I left the hotel and hotels.com will not refund me .

10

Christopher

2 Sept 2025

·

Stayed 1 night

Spotlessly clean; fresh decor; incredibly friendly and helpful staff

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Rooms

Rooms are spacious and comfortable with sofa seating; some guests cited AC or humidity issues, worn fixtures, limited in-room features like no microwave or USB ports, and inconsistent Wi-Fi.

Related guest reviews

10

Camber

8 Mar 2025

·

Stayed 1 night

Comfortable bed, great breakfast, nice room, close to the hospital. We could hear our neighbors through the vent. Overall we enjoyed our stay!

10

jennifer

17 Aug 2023

·

Stayed 1 night

Everything was really excellent, the only thing missing were no usb ports to charge our items. We had cable chargers but assumed that there would be ports. But honestly the hotel and rooms are very excellent!

10

NATALIE

27 Feb 2024

·

Stayed 1 night

Wonderful, spacious room and bathroom

8

Scott

15 Mar 2024

·

Stayed 3 nights

We have stayed at Hyatt Place many times since it first opened. It’s clean & service is excellent but the hotel is showing its age. Desk light was malfunctioning, wall sconce lightbulb was out. We didn’t care for our room this time as it was small & dark but bed was comfortable & we weren’t in our room much.

6

Marvin

12 Oct 2024

·

Stayed 1 night

Overall for the amount paid for my stay, I would rate it average. No microwave available in the room.

6

Twyne

13 May 2025

·

Stayed 1 night

My husband and I stayed for one night to get some rest since we had a long travel. The staff was very nice but as soon as we walked into the building it had an odd smell as if it was humid. We stayed on the third floor. The bed was not comfortable at all nor the pillows and it felt as if the AC did not work in the room. We brought the temperature down to the coolest and we still were hot. The room had just a musky humid odor to it that as clean as it looked, it still did not feel comfortable. It felt as if the AC filters have not been changed for a long time or the system needs to be serviced. I know I sound ridiculous 😂 but the room truly did not feel comfortable and just muggy so needless to say, we did not get the rest we hoped to continue on our travels but we checked out the next morning and if I need to get some rest, I will sleep better in my pickup truck. Once again, clean and great night staff but the bed was uncomfortable and the AC was just not working right. We both left with our noses stuffy.

10

Jan

3 Aug 2025

·

Stayed 2 nights

Loved the arrangement of the room with the bed separated by a partial wall from a sitting area with a couch. Very comfortable bed. Breakfast was adequate having hot options such as French toast bacon and scrambled eggs as well as fruit, yogurt, and juices. Coffee was good.

6

Mike

25 Oct 2024

·

Stayed 1 night

Light bulb burned out, lamp broken, and a ceiling light about to fall. Water pressure non existent Otherwise, everything ok.

10

Melanie

25 Sept 2025

·

Stayed 1 night

Easy parking and check-in, very clean and comfortable room.

8

Matt

28 Jun 2023

·

Stayed 2 nights

It was a nice property but the W'IFI didn't work in the rooms so everything needed to be done or downloaded in the lobby.

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Service

Service is a strong point, with consistently friendly, helpful staff recognized across many stays; occasional reports cite slow or unattended front desk late at night.

Related guest reviews

2

Elisha

6 Nov 2023

·

Stayed 2 nights

It took 20 mins for me to check in Because no one was at the desk when I arrived and no one answered the phone. My bed had no pillows on it when I got there. Poor quality control

10

Amanda

9 Jul 2023

·

Stayed 1 night

The best thing all around was the service. Every single person we interacted with went above and beyond to make our stay great.

10

Herbert

26 May 2025

·

Stayed 2 nights

The staff was very courteous and helpful.

10

Melissa

20 Jun 2025

·

Stayed 1 night

The front desk employees were very helpful and professional.

10

Larry

1 May 2025

·

Stayed 1 night

Excellent Guest Service.

6

Amit

8 Jun 2024

·

Stayed 2 nights

The staff at front desk was not very friendly or helpful. Gave very limited information . Many lights in hallway were out and blinking all the time. Nothing in walking distance from hotel.

10

Jennifer

14 Dec 2025

·

Stayed 1 night

Wonderfully helpful front desk, Terrific service, comfortable bed and amazing breakfast. Truely outstanding visit.

10

Kathleen and Gerald

23 Dec 2024

·

Stayed 1 night

The individuals behind the counter and near food bar were SO helpful and friendly. I’m an older woman and they helped me get my suitcase in the car, rekeyed my key, and brought my dog water. You have an especially competent and customer friendly staff. I came to go to the closing on a house here We’ll use Hyatt when our family visits.

4

Julie

19 May 2023

·

This hotel is conveniently located close to UNC Med Ctr. However, my brothers surgery went very long, and when I arrived to check in there was NO ONE around. I checked thought the lobby level- I called the hotel, and nothing I was left stranded without a room at 4am!! The entire front desk was left unattended and their was access to all the food and beverages for purchase. The parking lot is very small and cannot accommodate all guests. While the property is clean, the lack of customer service is unacceptable

10

Elise

19 Aug 2025

·

Stayed 1 night

The staff is ALWAYS friendly and helpful!!!

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Location

Convenient for UNC and adjacent to Southern Village in a quiet setting with easy car access; several guests note it is not walkable to campus despite nearby amenities.

Related guest reviews

10

Randy

18 Aug 2025

·

Stayed 2 nights

A nice hotel with the Southern Village community in walking distance with lots of shops and restaurants close by. We enjoyed our stay.

10

Steven

25 Sept 2023

·

Stayed 1 night

It is located in a very quiet and uncongested area, yet it is still convenient to all areas of Chapel Hill-Carrboro.

8

Vinay

26 Jun 2024

·

Stayed 1 night

This was a normal hotel- not walking distance to chapel hill campus but convenient enough. I booked it because I thought we could walk over to the shopping complex right behind it for dinner, but there is no through walkway so we had to drive around. It was a sleepy area in the summer.

10

Victoria

23 May 2023

·

Stayed 1 night

Great location close to UNC-CHAPEL HILL and very upscale but without upscale prices.

10

Larry

8 Dec 2025

·

Stayed 1 night

This is a very comfortable hotel, with good location for UNC. Rooms nice, clean, well equipped.

10

Jeri

23 Jul 2025

·

Stayed 2 nights

Wonderful continental breakfast. Could walk to my daughter's. Very convenient location.

10

Ingrid

17 Mar 2024

·

Stayed 1 night

Great location, clean and very easy check in . Close to restaurants in Southern Village ( behind the hotel ) only 3 miles from Carrboro .

10

Paola

29 Oct 2025

·

Stayed 2 nights

Very convenient location. Nice staff and spacious rooms. Quiet location. Will stay again.

10

Deborah

20 Oct 2024

·

Stayed 1 night

Close (enough) to UNC. Easy in/easy out. Friendly staff. Had everything we needed for our stay.

10

Amy

2 Dec 2024

·

Stayed 1 night

Clean and convenient location however not walkable to UNC campus would recommend a car or car service

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Dining

The free breakfast is frequently praised for variety and hot options, and some enjoyed bar food; others found breakfast mediocre, items running out, or service hours inconsistent.

Related guest reviews

10

Kathi

8 Aug 2024

·

Stayed 2 nights

This hotel was perfectly located and was well staffed and clean as a whistle! Nice friendly staff and the complimentary breakfast was impressive and fresh. Felt like I was home and my hubby was cooking for me! I stay at alot of hotels that offer complimentary breakfast and it doesn't look like this one! Will be back!

6

Clifford

29 May 2023

·

Stayed 4 nights

They did away with daily room service. We were told to put our garbage outside our door to be picked up. I had to look for a cleaning cart in the hallway to get more towels tissues, etc. A written notice in our room said they only cleaned rooms every four days; ours was cleaned after two, which was a nice surprise, I guess. Breakfast was horrible: frozen breakfast food out of a microwave; soupy oatmeal; eggs that were weren't properly warmed; paper plates and bowls and plastic cutlery. If this was a budget hotel, it would have been OK, I guess, but for a Hyatt hotel charging Hyatt prices it was a disappointment. On the positive side, the cleaning staff were all very nice and the room was quiet.

10

Anne B

18 Nov 2024

·

Stayed 1 night

Convenient location for UNC football game. Staff was friendly and helpful. Bar food was quite good. Room could hold a lot of people.

6

Maryanne

8 Jul 2023

·

Stayed 1 night

This entire property was exceptional but for the breakfast. The staff closed the Monday breakfast at 8:30 am as opposed to 9:30 am. Additionally when we arrived at 8:00 am, there were several items. already out. The number of guests were known as was the check-out time. There was no excuse for breakfast items to be gone. There apologies were unacceptable.

8

Amir

7 Apr 2023

·

Stayed 3 nights

The breakfast was low quality, coffee was out most of the time, The room gets cleaned every four days

10

Jennifer

24 Aug 2025

·

Stayed 1 night

This hotel was clean and up to date. Everything looks like it is taken care of. Love the little nooks where we saw two little kids watching TV, the bar area was very nice, a great breakfast was included with the options to use real plates or paper…. We would definitely stay here again! And no other hotel this road trip has been able to measure up!

8

Jerry

23 Sept 2023

·

Stayed 1 night

Food at Hyatt Place Chapel Hill Southern Village was poor if not insulting especially when paying $450 per day!!! Goodness. The worst. Microwave junk pretending to be real food. Sort of where we are right now when paying for good properties like Hyatt and getting "small staffs" with "little services" and "poor food". A race to the bottom. Very disappointed that this is a Hyatt Property. Also you had overbooked for for this weekend last night but there was no game today in Chapel HIll. I notified you numerous times by email and told the Hotel when I arrived. They said "nothing we can do sir". No way to treat a loyal Hyatt customer. And the AI universe you have set up for us. Geez. Go travel yourselves. See what its like. Very disappointing. That's it. I am usually positive about these report backs but here uh uh. Nope.

6

Kyler

26 Jul 2025

·

Stayed 1 night

Pool was closed. Didn't tell us this until after check in. Breakfast is mediocre at best.

10

Peter

11 Aug 2025

·

Stayed 5 nights

A very nice hotel. The morning breakfast is OK. They’ve got fresh fruit and hot entrées. The choices are great for people, trying to maintain a healthy diet and also waffles, pancakes sausages and scrambled eggs for the kids.

10

Jeffrey

18 Jun 2025

·

Stayed 3 nights

The staff was excellent! Breakfast, outstanding! Accommodations perfect!

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AI-generated summary based on recent guest reviews

Month	Average price
February	US$280
May	US$457
September	US$213
October	US$281
November	US$279
December	US$144

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $174	17 $170	18 $229	19 $274
20 $154	21 $157	22 $134	23 $135	24 $145	25 $199	26 $207
27 $135	28 $133	29 $153	30 $155

Su	Mo	Tu	We	Th	Fr	Sa
				1 $170	2	3
4 $163	5 $143	6 $156	7 $156	8 $156	9 $225	10 $225
11 $136	12 $143	13 $156	14 $168	15 $188	16 $493	17 $502
18 $157	19 $156	20 $164	21 $172	22 $238	23	24
25 $220	26 $156	27 $156	28 $156	29 $209	30 $533	31 $534

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Monthly average prices

About this property

Location

Room options

Room, 1 King Bed with Sofa Bed, Accessible, Bathtub

Room, Multiple Beds, Accessible, Bathtub (2 Queen and 1 Sofa Bed with Tub)

Suite, 1 Bedroom

Room, 1 King Bed, Accessible

Room, 1 King Bed with Sofa Bed (Specialty)

Room, 1 King Bed with Sofa Bed

Room, 1 King Bed with Sofa Bed (High Floor)

Room, Multiple Beds (High Floor,2 Queen and 1 Sofa Bed)

Room, Multiple Beds (2 Queen and 1 Sofa Bed)

Guest reviews

Fabulous

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hyatt Place Chapel Hill

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Prices for upcoming dates