Name: The Hotel Chester
Address: 19 Newgate Street, Chester, England, United Kingdom, Chester, Cheshire, United Kingdom
Rating: 9.3

Guest reviews

9.3

Superb

Based on 199 verified reviews

What guests think

AI-generated summary based on recent guest reviews

Reviews of The Hotel Chester highlight a central location next to parking and attractions, friendly and responsive staff, and stylish, spacious themed rooms that are generally very clean, with thoughtful touches and occasional complimentary upgrades enhancing many stays.

Facilities

Cleanliness

Rooms

Service

Location

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10

Jessica

Apr 12, 2026

·

Stayed 2 nights

Loved it - the room Might be too warm in summer!

8

Caroline

Oct 9, 2025

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Stayed 1 night

Firstly the good things: the common areas & my suite (the Secret Garden) were in many ways very impressive in terms of design & everything was beautifully clean. On the downside the suite wasn’t quite as practical/efficient as I’d have hoped. Eg the fridge was just a minibar so v small; the bathroom basin was tiny, the mirror above it with built in light didn’t work & flashed all the time; the wet room arrangement was impractical as the water flooded the area between the shower area & the towel rail. So still a good experience staying here & if design’s your thing then absolutely terrific, but not quite right for me.

10

Laura

Sep 14, 2025

·

Stayed 1 night

Lovely stay, would definitely visit again. Central location, friendly staff and very clean and has described.

10

Toni-Marie

Aug 30, 2025

·

Stayed 2 nights

Room and staff were amazing would highly recommend

8

anil

Aug 30, 2025

·

Stayed 2 nights

Nice hotel located next to a main car park and not the safest location but overall a nice place to stay. Would of been convenient to have a fridge/freezer with the kitchen.

19 Newgate Street, Chester, England, United Kingdom

Location

A stay at The Hotel Chester places you in the heart of Chester, within a 15-minute walk of Chester City Walls and Chester Racecourse. This luxury hotel is 3.6 mi (5.8 km) from Chester Zoo and 0.1 mi (0.1 km) from The Rows of Chester.

Newgate(0.1 miles)

Chester Roman Gardens(0.1 miles)

Roman Amphitheatre(0.1 miles)

Grosvenor Park(0.2 miles)

Grosvenor Museum(0.2 miles)

Dewa Roman Experience(0.2 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 23:30

Before 11:00

Security deposit

You'll be required to pay the fully refundable deposit for this property.

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

The property allows pets in specific rooms only, with a pet fee of GBP 30 per pet, per stay. A pet deposit of GBP 1 per stay is also required. Service animals are exempt from fees.

Check-in is from 15:00 to 23:30, and check-out is at 11:00. Early or late check-in/check-out may be available for an additional fee, and arrangements should be made by contacting the property at least 24 hours before arrival.

The hotel is located in the heart of Chester, within a 15-minute walk of Chester City Walls and Chester Racecourse. It is 3.6 miles from Chester Zoo and 0.1 miles from The Rows of Chester.

Children are allowed at the property, but specific age policies for free stays are not mentioned.

The Hotel Chester

Amenities

Property description

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