Is parking available at the property?

Yes, free valet parking is available on-site.

Is breakfast offered at the hotel?

Yes, the hotel offers various dining options including a restaurant and a coffee shop/cafe, with 24-hour room service available.

Does the property allow pets?

Yes, pets are allowed in specific rooms with a pet fee of MXN 1540 per accommodation, which may vary based on the length of stay. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is at 15:00 and check-out is at 12:00. Late check-out is available for a fee, subject to availability.

What accessibility features are available for guests with disabilities?

The property features elevators, step-free entrances, and limited wheelchair-accessible facilities. There is also elevator access for wheelchair users.

What is the hotel's location in relation to key landmarks?

The hotel is located by the ocean, within a 15-minute drive of attractions such as Moon Palace Golf Club and Punta Nizuc National Park. It is approximately 15.2 km from Cancun International Airport.

Does the hotel have a swimming pool?

Yes, the property features 2 outdoor pools, including a children's pool. The pools are available for guests to enjoy during operational hours.

Are children allowed at the property?

Yes, children are welcome at the hotel. The minimum age for children to stay for free is not specified, but there is a children's club available.

Hilton Cancun All-Inclusive Resort

Average nightly price at Hilton Cancun, an All-Inclusive Resort by month, last 12 months (USD)
Month	Average price
January	$420
February	$537
March	$495
April	$468
May	$392
June	$396
July	$395
August	$360
September	$326
October	$341
November	$456
December	$455

What guests think

At Hilton Cancun, an All-Inclusive Resort, travelers praise friendly staff, modern spacious rooms, and family-friendly pools and activities, while noting the secluded setting, a small seaweed-affected beach with murky water, and nightlife that winds down early.

Food and drinks are widely enjoyed, though several guests found restaurant quality hit-or-miss and said specialty venues require advance reservations. Cleanliness is strong overall, but recurring comments mention pool tile maintenance, occasional cold or crowded pools, and slow or inconsistent front-desk service at check-in. The location is close to the airport yet far from attractions, with Uber access restricted and resort taxis reported as pricey. Expect a clean, comfortable, family-oriented stay with better pools than beach.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Multiple pools (including a kids’ splash area), daily activities, and separate family/adult zones make it very family-friendly; on-site bars and a café are appreciated. Nightlife is limited, pools can feel crowded, recurring tile issues are noted, and the beach is small and often affected by seaweed.

Related guest reviews

10

Paloma

Oct 11, 2025

·

Stayed 3 nights

Las instalaciones del hotel muy bien! Amplias y limpias, solo la alberca le hace falta mantenimiento y ojalá tuviera caldera

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8

Nathan Edward

Apr 28, 2025

·

Stayed 7 nights

Overall a fantastic trip. Staff, food and drinks great. However a warning to all, the pool has many missing tiles and people (especially kids) cut their feet regularly. This needs to be resolved. In the mean time, I’d strongly suggest water shoes or aqua socks for kids especially. We would love to return but reluctant until they fix their pools.

6

Ernesto

May 28, 2025

·

Stayed 3 nights

Ups and down: hotel has very nice parts but pools are a disaster, with a lot of broken parts and holes, automatic doors sensor are useless (my wife ended with an injured leg), service is average to poor except Auma and Maxal, bartenders dont wanna work, housekeeping poor, there were the same dirty plates from room service outside a room for 2 days

10

Corrie

Aug 24, 2025

·

Stayed 5 nights

This is a great place. If you just wanna get away leaving the property transportation can be a little tough but there’s enough amenities at the resort to keep you comfortable for four or five days.

6

Jonathan

Aug 4, 2025

·

Stayed 5 nights

The staff and service were top tier. We thoroughly enjoyed the MJ show, latin show, and the kids activities. The kids made a pizza, learned to play traditional instruments and even picked up some Spanish. Every person greated us as we walked around the property and always smiled while they worked. We visited the pools on both sides of the property and the splash pad. The pools appears to be falling a part. My kids picked up a few tiles they found floating in the pool. There was a pool trim piece that was also floating around in the pool near the steps. Certain areas of the property had a leaking ceiling.

10

Destiny

Oct 13, 2025

·

Stayed 4 nights

The pool area was beautiful and clean. The staff super welcoming and attentive. Loved the idea of two separate pools for family and adults only. I would come back again for another stay. I would also recommend to family and friends.

8

Tahzeeb Zul

Oct 20, 2025

·

Stayed 5 nights

Every thing was great just needed to fix there pool properly as the tiles were coming off and my niece cut her hand from it.

8

Kayla

Aug 8, 2025

·

Stayed 3 nights

Quiet resort, entertainment was decent but not the party vibe. Very family friendly with the family side. Food was hit or miss, but best food are the beach stands. Property above par cleanliness as a newer building.

8

Lizandra

Nov 11, 2025

·

Stayed 4 nights

Great hotel if you’re planning on staying on property the whole time. It’s not walkable. They offer activities throughout the day which keeps you busy, but everything shuts down by 10pm or so. They don’t have a club or anywhere to dance at night. Food was a hit or miss. Make sure to get reservations for dinner as soon as you check in. And ask your servers for food recommendations.

10

Isaias

Aug 6, 2025

·

Stayed 3 nights

Excelente lugar para vacacionar en familia!!! Aquí les dejo una reseña más detallada por área: El Lobby: Moderno e imponente, siempre bien ambientado y con música en vivo por las noches, camareros siempre atentos ofreciendo bebidas. Las Habitaciones: En general muy buenas, la vista al mar es espectacular. Los colchones están un poco blandos para mi gusto y la TV no tenía acceso a YouTube… La Piscina: Muy bonitas pero desafortunadamente no existe un punto de sombra, la exposición al intenso sol es muy fuerte hasta las 5:00 PM, lo demás es excelente incluyendo el servicio de los camareros y el pequeño water park… Nota: Me extraña que para ser un hotel relativamente nuevo no entiendo por qué no le construyeron un bar dentro de la piscina☹️. El Kids Club: EXCELENTE!!!! A+++, Las chicas que trabajan allí son todas excelentes…. Lástima que no recuerdo sus nombres para mencionarlas a TODAS!! Restaurantes: el Buffet Velas es muy bueno y siempre cuenta con opciones para todos los gustos tanto para desayuno, almuerzo y cena… El servio al cliente es superior al promedio y me sorprendió que el primer día solicité Coke Zero y mi camarera muy amablemente me dijo que solo tenía Diet… Pero al otro día la misma camarera se acerco a mi con una Coke Zero en la mano y me la sirvió mientras me decía que hoy si tenían!!!! Me sorprendió esa atención a los detalles.. Es una pena no recordar su nombre!!

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Cleanliness

Common areas and rooms are frequently described as very clean and well kept. Repeated feedback mentions cloudy/dirty pool water and loose tiles, plus occasional housekeeping lapses like unclean balconies or slow replenishment.

Related guest reviews

10

Ashley

Nov 11, 2025

·

Stayed 5 nights

Very clean rooms, food was delicious, pool area was clean and wonderful.

8

Claudia Alicia

Oct 18, 2025

·

Stayed 4 nights

Sábanas y toallas limpias a diario. Durante mi estadía, el balcón nunca se limpió.

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6

Byoungan

Mar 26, 2025

·

Stayed 6 nights

I had bad experience that was outage(water and electric) for some minutes. Also, water condition which is in the swimming pool was not clean. Except that experience, everything was awesome.

6

Prapanna

Jul 27, 2025

·

Stayed 3 nights

We went during weekend in July. The staff seemed lowstaffed for the amount of people that was in the resort. The service was very slow and had to wait 10-15 mins just to get drinks served even in buffet restaurant. The pool was dirty and everything was conjusted. I would go to some other resort next time.

10

Jeanvil

Nov 23, 2025

·

Stayed 6 nights

Friendly staff, very clean and well kept property.

6

Jonathan

Aug 4, 2025

·

Stayed 5 nights

The staff and service were top tier. We thoroughly enjoyed the MJ show, latin show, and the kids activities. The kids made a pizza, learned to play traditional instruments and even picked up some Spanish. Every person greated us as we walked around the property and always smiled while they worked. We visited the pools on both sides of the property and the splash pad. The pools appears to be falling a part. My kids picked up a few tiles they found floating in the pool. There was a pool trim piece that was also floating around in the pool near the steps. Certain areas of the property had a leaking ceiling.

8

Tahzeeb Zul

Oct 20, 2025

·

Stayed 5 nights

Every thing was great just needed to fix there pool properly as the tiles were coming off and my niece cut her hand from it.

10

Leila

Jul 16, 2025

·

Stayed 5 nights

great place for a family trip. the hotel is extremely clean and beautiful design. there is a very small beach and the water was very cloudy and dark. this was a disappointment but not the fault of the hotel. staff were very helpful. drinks were excellent and top shelf liquor. there is an ice cream and churro bakery and it was great! food at the buffet was really good! we have been to many all inclusive hotels and the buffet was the best at this one. excellent service by the wait staff. the food choices were great. 3 of the 4 restaurants require reservations. we only tried Maxal which had mostly Mexican seafood dishes. the food was ok - but one shrimp entree dish was really good. the pools were very nice and clean. you do need to reserve your chairs if you want a good spot or an umbrella.

4

Gabriel

Jun 18, 2025

·

Stayed 6 nights

My partner and I have been to the Hilton 4 years in a row. This year we were leaving very disappointed and will have us looking at other resort options moving forward. 1) We had issues upon arrival with no tissues and empty bottles of body wash, shampoo. We told the staff and they brought us conditioner and body lotion. They called us that same night at 12AM when we were sleeping saying they noticed they delivered the wrong bottles and could attend now to deliver the correct ones 2) Unlike the other 3 years we were given conncecting rooms. We could hear all the noise from the groups in the adjacent rooms. We had to request new rooms as they were so loud 3) My partner was served raw/under cooked fish at Auma which we sent back. Manager came over to apologise but nothing else was offered/gestured 4) AC in new room did not work. Sent a maintance crew twice to our room before being switched to new another room 5) Eating at Vela buffet. I ordered an apple juice, took a sip, and pulled a long hair from my mouth that was still partially in the glass. I then also noticed there was an old peice of spinach on the outside of my glass. 6) Pool needs maintance. Tiles were chipping from inside the pool and a child could easily have swallowed the tile Needless to say our experience was not great this time. I feel like this is the same for others as we overheard other families in the pool expressing how they to stayed at the hilton for several years and this years service declined

10

Sunnydeep Singh

Oct 5, 2025

·

Stayed 3 nights

Clean room staff

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Rooms

Rooms are modern, spacious, and comfortable, many with good views. Design quirks like glass-walled bathrooms reducing privacy, occasional noise from connecting rooms, and sporadic maintenance (AC or shower leaks) are mentioned.

Related guest reviews

8

Ryan

Jul 24, 2025

·

Stayed 4 nights

King Suites are very comfortable, great bathroom setup (one in bedroom, one in seating area), really good shower, so is an ideal setup for traveling with small family (1-2 kids). Pool area is fine but very narrow (kids’ splash area takes up a lot of real estate). Don’t travel here in summer though. Brown algae problem makes the also very narrow beach area essentially unusable. Not the hotel’s fault, but tough to get the full benefit of an all-inclusive beachside stay without the beach. Food was good but pretty Americanized. You need to ask for the fresh salsa (it’s not given or mentioned unless you ask) if you want more heat/flavor. Needs work on dining/experience reservation process. Had to go to front desk twice to have the correct “magic link” generated for our reservation to use the hotel website (they don’t do anything through the Hilton app), and even then, most of the functionality directs you to go to the reservation desk, which opens later and closes earlier than most excursions’ pickup/drop off times. The weirdest thing though was the entrance to the property, an intentionally bumpy drive/gateway that was awful for any shuttle/bus rides for airport or excursions. Just a weird design that makes an unpleasant first impression, or a jarring return trip after a long bus ride.

10

Robyn

Aug 3, 2025

·

Stayed 5 nights

Beautiful room with balcony- very clean and nice decor. Beautiful lobby. Lovely pool.

8

Marco

Mar 21, 2025

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Stayed 4 nights

Hotel nuevo, limpio y moderno. buen servicio del personal del hotel, buena comida y restaurantes. Negativos, todo es Tablaroca y se escucha lo que sucede en pasillos y otras habitaciones. Falta de espacios para colocar equipaje y ropa

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8

Enid Virginia

Jul 10, 2025

·

Stayed 6 nights

Hotel needs updating.. Roons have no dressers or garbage cans. Small garbage can in bathrooms. Showers leak because there are no lifts so water runs out to toilet. Rooms are beautifully decorated and spacious. All restaurants and lobby areas have solitary bathrooms so guests have to wait to use, Guard rails should be installed on exterior steps ( not safe for children or people with handicaps).

6

Sarah

Mar 1, 2025

·

Stayed 3 nights

The food was fantastic. I am not a fan of buffets and rarely enjoy all inclusive hotels but the food here was fantastic! Of the 3 choices for dinner however, the mexican restaurant was the worst. I preferred the buffet most nights. The restaurant staff for breakfast was great especially David and Bernardo (uncle Bernie). However mist staff wasn't that friendly and inviting. Punta Cana as a whole does a much better job at this. Wasn't a fan of Freddie at the front desk, was kinda dismissive. We're hold members at Hilton (didn't make a big deal of it), but because we booked through Expedia, I felt we got a raw deal on our room. We went to sleep listening to trucks beep as they backed up and woke up most mornings at 6am to trucks backing up as we were right above the loading dock. We reached out to Hilton and asked Freddie for help in changing our room but didn't get much help. We very well coulbed pitched a fit and talked to a manager but we just wanted to enjoy our vacation, but the last night there we woke up at about 530am to the sound of trucks backing in to the dock whereas other mornings it would start and seemingly stop, this morning it didn't until about 8 or 9 when we had to be up anyhow. Whatever you do don't get a room anywhere near 4021, anything that's an odd number around there would be on the dock side, please please let them know you'd like somewhere else. I'd give them max stars but for this experience! Property is great, pool was closed for a day though

10

Laura

Jun 10, 2025

·

Stayed 5 nights

Great stay and amenities. The hotel was pristine, workers were so friendly, and food and drinks were plentiful and delicious. In our room, we didn’t love the clear glass wall separating the bedroom from bathroom sink area, and fogged glass shower and toilet doors. It wasn’t enough bathroom/dressing privacy for my family with teens.

10

dorel

Apr 26, 2025

·

Stayed 5 nights

We had a wonderful stay at Hilton Cancun All-Inclusive! The hotel is beautiful — very clean, modern, and comfortable. The staff were all friendly and welcoming, and made our experience even better. We stayed from Monday until Saturday morning and really enjoyed the food and buffet overall. We noticed the buffet was especially good on Friday night — definitely a highlight! During the week, the food was good, but it could be even better. Still, everything else was amazing. We would definitely love to come back and highly recommend it for anyone looking for a relaxing and enjoyable getaway!

8

Henry Huu

Aug 24, 2025

·

Stayed 5 nights

I’d rate 5 stars but the beach water was dark color of sargassum. Almost no body in the water except me and my mom. I still enjoyed the beach by swimming far off shore. The design of bathroom is inconvenient because of see-through glasses between beds and sink area that guests feel uncomfortable to change clothes outside bathtub. Inside bathtub is wet floor after shower most people want to change clothes outside bathtub but no privacy at all. Other than those, everything else was great for me.

10

Lakeisha

Dec 28, 2025

·

Stayed 4 nights

The room was beautiful. Swim up pool could have been more private. The service was awesome. I didnt like I paid for a cake to be given after meal and got it while in bed sleeping. The cake was wasted so we didnt get to enjoy it. Bianca was great! She made the stay more memorable and enjoyable. I really would come back.

10

Marilyn

Nov 17, 2025

·

Stayed 3 nights

The hotel was perfect! The room exceeded my expectations. So nice and clean! All of the staff were so friendly and welcoming and helpful!! The birthday balloon set up was amazing. The food was good and they served top quality alcohol. Not the cheap stuff! The only downside was that the beach wasn’t clear waters. It was brown. So didn’t get to enjoy that.

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Service

Staff are widely praised as friendly, attentive, and hardworking across the resort. Several guests report slow or confusing check-in and inconsistent service from some teams during busy periods.

Related guest reviews

6

raymund

May 17, 2025

·

Stayed 7 nights

Some Staff needs more training on customer service. Lady closes the snack bar exactly at noon time even though a patron asks for sandwich. Was told it closes at noon. One server only offers black coffee and was told to go to lobby to get special coffee. Yet other servers accommodated when we went on other days. Service doesn’t seem to be consistent.

10

Kathy

Sep 28, 2025

·

Stayed 3 nights

I love it this hotel was great the service the food 10/10. Super convenience.

10

Aisling

Oct 5, 2025

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Stayed 2 nights

Went for a solo trip for my birthday and the staff made it perfect! Lots of fun surprises! Very clean, very beautiful, very peaceful Tip: Skip the room service breakfast and go to the buffet, way more options that are fresh and yummy!

6

Raymond

Mar 25, 2025

·

Stayed 3 nights

Check in and Check out was a major issue. Not near enough staff at these counters. Long lines and long wait times. Staff seemed overwhelmed and not able to handle the number of travelers and minor issues took hours to get resolved. Reservations to Restaurants was difficult and some were completely full our entire stay and were not able to get a reservation. Very clean resort, well maintained, and the food quality is very good. Rooms were very clean and well taken care of.

4

Chadi

Jul 26, 2025

·

Stayed 6 nights

The facility is great and very clean, however there was a strong smell that was constantly outside. The service at the bar directly was great, but the waiting service was not great. Even at the restaurants the waiting service was not great and very slow. Excellent resort for family oriented experience, other than that I would recommend something else. Food was good. I want to say a thank you to the following staff that made our experience good: Belkys Alejandro David Daniel Gabriel Saul Hector Enrique Paola Those people saved my experience at the resort.

10

Nelley

Oct 8, 2025

·

Stayed 4 nights

Our stay at this all-inclusive hotel was absolutely amazing from start to finish! The food, drinks, service, and entertainment were all top-notch. Every staff member we encountered was incredibly friendly, helpful, and genuinely went out of their way to make sure we had everything we needed for a perfect vacation. The dining options were outstanding — the steakhouse, Italian restaurant, and buffet all served delicious meals, and the outside grill had the best fish and shrimp tacos we’ve ever had. The rooms were clean, beautiful, and spacious, providing a relaxing and comfortable atmosphere. We truly couldn’t have asked for a better experience and can’t wait to come back! Shout out to our favorite bartender, Baldemar, by the pool.

8

Monica Patricia

Aug 20, 2025

·

Stayed 4 nights

Service is not what is expected, some staff members wouldn't even say hi or acknowledge you, check in, and check out staff are very dry they don't know how to treat guests. The Food was average but some of the staff from the restaurants went above and beyond like German, Alejandro, Victor, Salvador, Joel and Moiseis, and the room service. On my birthday in they put a cupcake and a Prosecco bottle in my room which was very nice. The room was always clean.

10

Derrick

Oct 13, 2025

·

Stayed 4 nights

Great staff, location and restaurants. Plenty of seating around pools/bars

10

Michelle S

Sep 8, 2025

·

Stayed 3 nights

The staff were all friendly. Did not feel like I was intruding when I approached them. The food options were good a nice variety plentiful. Was given the option to upgrade for a minimal amount and was so glad I did. My view of the sun rising each morning was indescribable as was my view of the pool and ocean. My room was clean and spacious. I celebrated an anniversary while there- imagine my surprise to receive a knock on my door only to see room service with a bottle of wine and chocolate covered strawberries for 2 compliments from the hotel!! If all Hiltons are managed like this I will look to them first for my future travel accommodations.

8

Shalanda

Aug 6, 2025

·

Stayed 4 nights

This resort was great. Beautiful property with a lot of options for food and daytime food. We stayed for a family vacation with 2 kids (8 & 10 yrs) and we would definitely stay again. It was GREAT. Only thing I did not like was check in process took forever. Waited in line for about 45 minutes just to check in (line wrapped around the corner).

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Location

Secluded setting close to the airport but far from the Hotel Zone and attractions; the property is not walkable for off-site options. Uber pickup is restricted and many guests report resort taxis/shuttles are expensive.

Related guest reviews

10

Meagan

Sep 5, 2025

·

Stayed 8 nights

Really far from any tourist attractions.

8

Darnell

Jul 27, 2025

·

Stayed 3 nights

Transportation to and from wasn't easy.

10

Corrie

Aug 24, 2025

·

Stayed 5 nights

This is a great place. If you just wanna get away leaving the property transportation can be a little tough but there’s enough amenities at the resort to keep you comfortable for four or five days.

10

Bartyn Jr. Victor

Apr 11, 2025

·

Stayed 5 nights

Loved this resort!! Location was a bit isolated, your booking a tour, plan on staying there the entire time. But service, food and hotel were awesome!!!

10

Syed

Mar 3, 2025

·

Stayed 4 nights

Loved the location Not too far away from the airport great view nice beach relaxing resort

8

Ladell

Aug 8, 2025

·

Stayed 2 nights

Loved the seclusion of property

8

Shuk Ching

Oct 22, 2025

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Stayed 3 nights

Room was clean and beautiful, staffs were nice and friendly. Foods were delicious but I wish they had more options for the food at the buffet and the specialty restaurants. The beach was very disappointing. It was small and narrow. You can’t walk to the beach without going through the stairs and the water color was like a lemonade. The hotel itself was beautiful, but too small. It was too remote and built out of no where. It’s impossible to go out of the hotel without hiring uber or taking shuttle to the shopping center.

10

Akash

Sep 6, 2025

·

Stayed 4 nights

NICE STAFF AND WILLING TO HELP BE AWARE THERE IS NO UBER SERVICE. YOU HAVE TO DEPEND ON THE TAXI SERVICE PROVIDED BY THE PROPERTY.

8

Lizandra

Nov 11, 2025

·

Stayed 4 nights

Great hotel if you’re planning on staying on property the whole time. It’s not walkable. They offer activities throughout the day which keeps you busy, but everything shuts down by 10pm or so. They don’t have a club or anywhere to dance at night. Food was a hit or miss. Make sure to get reservations for dinner as soon as you check in. And ask your servers for food recommendations.

10

Katia

Apr 23, 2025

·

Stayed 4 nights

The staff and customer service were excellent, and the restaurants were top-notch—our favorite was La Luce. Be sure to ask for David as your server! The views, the ocean, and the amenities were all incredible. The only downside was the transportation. Like much of Cancun, the taxi services are tightly controlled, and we were quoted $65 for a five-minute ride from the Hilton Taxi Services, which felt extremely overpriced.

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Dining

Guests like the variety, with the buffet, Italian/steakhouse, and poolside taco/burger stands often singled out; top-shelf drinks are noted. Quality is frequently called hit-or-miss, some dishes arrive cold, and dinner reservations are required and can be hard to secure.

Related guest reviews

8

Jahaelle

Aug 1, 2025

·

Stayed 3 nights

Beautiful property overall.The cocktails were watered down and the food was ok . I could not swim on the beach it was dirty .

8

Ryan

Jul 24, 2025

·

Stayed 4 nights

King Suites are very comfortable, great bathroom setup (one in bedroom, one in seating area), really good shower, so is an ideal setup for traveling with small family (1-2 kids). Pool area is fine but very narrow (kids’ splash area takes up a lot of real estate). Don’t travel here in summer though. Brown algae problem makes the also very narrow beach area essentially unusable. Not the hotel’s fault, but tough to get the full benefit of an all-inclusive beachside stay without the beach. Food was good but pretty Americanized. You need to ask for the fresh salsa (it’s not given or mentioned unless you ask) if you want more heat/flavor. Needs work on dining/experience reservation process. Had to go to front desk twice to have the correct “magic link” generated for our reservation to use the hotel website (they don’t do anything through the Hilton app), and even then, most of the functionality directs you to go to the reservation desk, which opens later and closes earlier than most excursions’ pickup/drop off times. The weirdest thing though was the entrance to the property, an intentionally bumpy drive/gateway that was awful for any shuttle/bus rides for airport or excursions. Just a weird design that makes an unpleasant first impression, or a jarring return trip after a long bus ride.

10

Kinaja

Oct 21, 2025

·

Stayed 3 nights

28BW from NYC: I booked this resort really last minute because someone posted a TikTok video, and the food looked good—if I'm being honest. This resort is extremely beautiful, and the aesthetic of the room is stunning as well. The staff, let me tell you, whoever trained them did a superb job. Very friendly, very knowledgeable, top-tier service. Not looking for tips, just genuinely doing their jobs, and I appreciate that. But the food is exactly what you'd expect from an all-inclusive resort—nothing more, nothing less. It looked way more appealing on TikTok, but the food was just decent. The buffet was the highlight, honestly. The steakhouse had potential; they were so close, but maybe I’m a harsh critic. The Mexican restaurant... the service really made up for the food; this was their moment to shine, and they failed. Also, all of the food was cold. I hate cold food—I can't wrap my head around that, even if it’s pre-made, just toss it in the microwave or give it a quick torch. Anything! Cold, nasty food is just ridiculous. But the worst—absolutely the worst—was the sushi restaurant. Don't waste your time. The service was phenomenal, but yeah, just don't go there. Every night, we ended up at the buffet, which surprisingly had the best tomato soup I’ve ever had—literally a 10/10. I loved the buffet, and I loved the staff. But let me tell you, the bar? 1000/1000. Top-shelf liquor and they had hookah!

10

cristian

Jul 30, 2025

·

Stayed 3 nights

La habitación muy amplia y comoda, comida muy buena. Sus areas excelentes

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10

Vanessa

Jun 8, 2025

·

Stayed 4 nights

The staff is wonderful! We loved Abraham at the buffet for breakfast and Humberto during lunch at the tacos by the pool. The hotel was clean. Our favorite restaurants were the Italian and the steakhouse. I would definitely return back.

10

Nelley

Oct 8, 2025

·

Stayed 4 nights

Our stay at this all-inclusive hotel was absolutely amazing from start to finish! The food, drinks, service, and entertainment were all top-notch. Every staff member we encountered was incredibly friendly, helpful, and genuinely went out of their way to make sure we had everything we needed for a perfect vacation. The dining options were outstanding — the steakhouse, Italian restaurant, and buffet all served delicious meals, and the outside grill had the best fish and shrimp tacos we’ve ever had. The rooms were clean, beautiful, and spacious, providing a relaxing and comfortable atmosphere. We truly couldn’t have asked for a better experience and can’t wait to come back! Shout out to our favorite bartender, Baldemar, by the pool.

8

Monica Patricia

Aug 20, 2025

·

Stayed 4 nights

Service is not what is expected, some staff members wouldn't even say hi or acknowledge you, check in, and check out staff are very dry they don't know how to treat guests. The Food was average but some of the staff from the restaurants went above and beyond like German, Alejandro, Victor, Salvador, Joel and Moiseis, and the room service. On my birthday in they put a cupcake and a Prosecco bottle in my room which was very nice. The room was always clean.

10

Leila

Jul 16, 2025

·

Stayed 5 nights

great place for a family trip. the hotel is extremely clean and beautiful design. there is a very small beach and the water was very cloudy and dark. this was a disappointment but not the fault of the hotel. staff were very helpful. drinks were excellent and top shelf liquor. there is an ice cream and churro bakery and it was great! food at the buffet was really good! we have been to many all inclusive hotels and the buffet was the best at this one. excellent service by the wait staff. the food choices were great. 3 of the 4 restaurants require reservations. we only tried Maxal which had mostly Mexican seafood dishes. the food was ok - but one shrimp entree dish was really good. the pools were very nice and clean. you do need to reserve your chairs if you want a good spot or an umbrella.

8

Monika

Mar 23, 2025

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Stayed 3 nights

Variety of food and drinks, at any time of the day and night. The 3 restaurants with a dinner reservation are always booked, and let’s only 1 or 2 time slats usually late like 9pm, or later. The only minus is that there is not enough chairs by the pools, you have to get up really early to claim a chair for yourself and your family or friends. We rented a cabana at south and north pool. The service by South pool was excellent!!!!! Especially Pedro was a great one. At the North pool they ignored our reservation till almost 11 am, I asked a multiple waiters about ice, water and complementary drinks. Eventually we received it all but if you consider cabanas, choose the one by south pool. South side is quieter, north side is louder with more activities for kids and adults. We enjoy the pool valleyball, and aqua aerobics. But the music it’s being played wright behind cabana nr 8, so if you want a great view of the ocean you’ll get it , but at the cost of loud music! We got the 2 queen bedroom. Beds were comfortable, but there is no privacy in the bathroom. The bathroom walls are completely made of glass which leaves you with a total lack of privacy outside of the toilet and shower which are the only concealed parts of the bathroom. And be careful, if the lights are dimmed, you can’t see the glass, I walked into it twice, hitting my head really hard. On tv there is nothing to watch, like we wanted to watch a move or something at the evening. Overall it was ok!

8

Lizandra

Nov 11, 2025

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Stayed 4 nights

Great hotel if you’re planning on staying on property the whole time. It’s not walkable. They offer activities throughout the day which keeps you busy, but everything shuts down by 10pm or so. They don’t have a club or anywhere to dance at night. Food was a hit or miss. Make sure to get reservations for dinner as soon as you check in. And ask your servers for food recommendations.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3 $271	4 $360	5 $312	6 $317	7 $333
8 $314	9 $299	10 $314	11 $327	12 $314	13 $301	14 $298
15 $256	16 $314	17 $328	18 $314	19	20	21
22 $321	23 $321	24 $314	25 $328	26 $419	27 $419	28 $419
29 $389	30 $388

Su	Mo	Tu	We	Th	Fr	Sa
		1 $314	2 $330	3 $314	4 $388	5 $314
6 $355	7 $320	8 $357	9 $389	10 $388	11 $389	12 $388
13 $389	14 $388	15 $389	16 $388	17 $389	18 $388	19 $389
20 $379	21 $433	22 $465	23 $527	24 $576	25 $563	26 $862
27 $849	28 $811	29 $879	30 $854	31 $808

Hilton Cancun, an All-Inclusive Resort

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Family Suite, Multiple Beds

Room, Multiple Beds, Balcony (Sunset View, 1 King Or 2 Queens)

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Room, 1 King Bed, Balcony

Room, 1 King Bed, Balcony, Ocean View

Room, Multiple Beds, Balcony, Ocean View (1 King Or 2 Queens)

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Room, 1 King Bed

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