WoodSpring Suites Jacksonville - South

Decent place, elevate needs a lot of work. The bed was ok. Sheets and comforter needs updating but good for the price. Location was great

The bed sheets were dirty, we found bugs in our room, it smelled like dirt and when we requested a refund, were told nothing was possible

If you want a place to sleep and take a shower, this place is for you. It was clean. Definitely a NO amenities 'suite'. There was a kitchen set up, full-size fridge, 2 burner cooktop and microwave. There was NO coffee maker, NOTHING else provided. I was told there was coffee in the lobby but I never saw it. No cooking or eating utensils. No ice maker or trays in the freezer. NO ice machine on the premises, which I thankfully found out before my arrival so I purchased a bag at a convenience store. There was NO hair dryer. I stayed 5 nights and got 2 towels, was told I could get more for a fee. WTH?? I was driving my own vehicle so thankfully was able to bring a coffee maker and the eating and cooking utensils from my home, knowing I was going to be working late and would be tired from the day was why I picked a 'suite' where I could cook food I had brought. What about people who are flying in and only discover the lack of amenities AFTER arrival? I was surprised not to see any comments regarding the lack of these things in the previous reviews. What is wrong with you people? I try to trust reviews about where to stay and I would definitely have picked another hotel had I known I was going to have to provide everything myself. As I said, if you just need a place to sleep, it's OK.

Nice room. Just need to sweep and mop rooms better. Otherwise would stay again. Just be aware no pots or pans in rooms but available at counter to purchase

We stayed at WoodSpring Suites Jacksonville while traveling for appointments at the Mayo Clinic, and unfortunately this was not a good fit at all for a medical stay where rest and quiet are so important. We booked expecting a more traditional extended-stay hotel, but it felt much more like an apartment complex with many long-term residents. The walls are extremely thin, and you can hear everything — people cooking, children, pets, conversations, and even furniture being moved around. The people above us were rearranging furniture between 1 AM and 5 AM, and we stayed 4 nights but only got decent sleep one night. The building is very pet-friendly, but the elevators smelled strongly like cat urine, which made things even more unpleasant. While the room had a stove and full-size fridge, you have to pay extra for basic kitchen items like pots, pans, forks, and utensils, which was surprising. We’ve stayed at other extended stays and never had to pay extra for those. You’re also only given 2 towels, and if you want fresh ones, you have to bring the used ones downstairs first. No extra towels, and if the front desk is closed after hours, you’re out of luck. To be fair, the front desk staff was kind and courteous whenever they were available. They were the best part of the experience. But overall, the price was not worth the lack of sleep, odors, and inconvenience. If you’re staying in Jacksonville for Mayo Clinic and need peace and rest, I would not recommend this property.