What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are available daily from 6:00 AM to 11:00 AM for a fee of approximately USD 22.50 per person.

What are the standard check-in and check-out times?

Check-in time is at 2:00 PM and check-out time is at 11:00 AM. Early check-in and late check-out may be available for an additional fee, and guests can request this during their stay.

What accessibility features does the hotel offer for guests with disabilities?

The hotel features limited wheelchair accessibility, including accessible public areas and facilities. Step-free entrances are available, and there is a 24-hour front desk to assist guests.

Where is the hotel located in relation to key attractions?

The hotel is centrally located in San Francisco, just a 4-minute walk from Union Square and 9 minutes by foot from Moscone Convention Center. It is also 0.4 miles from the San Francisco Museum of Modern Art and 1.5 miles from Oracle Park.

What are the hotel's policies regarding children?

One child 10 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.

citizenM San Francisco Union Square Hotel

Average nightly price at citizenM San Francisco Union Square by month, last 12 months (USD)
Month	Average price
January	US$345
February	US$448
March	US$460
April	US$238
May	US$228
June	US$351
July	US$185
August	US$230
September	US$354
October	US$316
November	US$250
December	US$163

What guests think

At citizenM San Francisco Union Square, reviewers praise the central location and lively common areas, compact high tech rooms, and especially friendly staff, while noting firm beds, small room layouts, and occasional bathroom drainage or maintenance issues.

Many felt safe inside thanks to visible security, though several cautioned that nearby blocks toward the Tenderloin can feel rough. Cleanliness is widely praised, but a few guests reported shower leaks, poor drainage, or rare hot water problems. Breakfast and the bar receive frequent compliments, with some calling breakfast pricey, and there’s no on site parking though a garage next door is convenient. Expect a modern, efficient stay best suited to solo travelers or short city visits.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Lively shared spaces (third floor lounge/bar) and a rooftop terrace are highlights; guests also note solid security and easy self check in. There’s no on site parking, but a nearby garage works for most.

Related guest reviews

10

Logan

18 Feb 2024

·

Stayed 2 nights

My wife loved our stay at this clean and colourful, centrally located hotel! Staff are phenomenal. Lounge area is lovely. The room has everything you need and nothing you don't. The gym is small, but was functional and featured lux equipment. The only thing we didn't get to see was the patio (it is closed over the weekends) but we will definitely be back> Thanks again!

10

Luz Estrella

11 Aug 2025

·

Stayed 4 nights

Friendly and helpful staff at this location. My favorite thing was the unforgettable view on the rooftop! Everything was sparkly clean, comfortable bed, refillable water station in the lobby & gym. This location is walking distance to many shopping spaces, restaurants, Lombard street, California street.

10

Logan

13 Jul 2025

·

Stayed 1 night

It was amazing. Everyone was very friendly and the place was clean and very cool. Chris/Riser checked us in and he made sure we had a great room asked if we’d rather be up high or on a lower floor and gave us free drink vouchers! Amazing staff amazing building very secure there’s a parking garage right next to it as well that is not very expensive but also very safe and secure. Absolutely would stay again.

10

Terese

21 Jun 2025

·

Stayed 2 nights

Citizenm waseasy to check in, great location, safe, and refreshing

10

Nicholas

23 Aug 2025

·

Stayed 4 nights

Absolutely amazing location with transit everywhere, it's hard to imagine a better location to stay in. The room was small but quite private, very well ventilated (especially the small bathrooms, exceptional ventilation), comfortable, and with nice features like motorized curtains. Exceptional convenience with a BART/MUNI station right on the same block. Parking is not available, but the parking garage next door was convenient enough for it to not matter (around $45 a night with a 72 hour limit)

8

Suzanne

23 Jun 2025

·

Stayed 2 nights

Good location, very walkable. Had food and drinks available. Very clean and quiet. Rooms are small with limited privacy, but a great value for the location. Staff were very professional and attentive. Nice gym and roof top terrace.

10

Vince

13 Oct 2025

·

Stayed 2 nights

This one’s on me, I should have paid attention to the dimensions of the room before booking because it was way too small for 2 people. The common space on the third floor is fantastic. Staff was mostly great. Want to highlight Chris who worked the night shift. He was exceptional: professional and efficient and had a great spirit.

10

Paula

9 Nov 2024

·

Stayed 1 night

Clean and comfortable. Staff and lounge were great. I loved having a common space to hang out, especially as a solo female.

10

yun

31 Aug 2025

·

Stayed 1 night

Check in was easy. I like the roof bar. And very stunning design inside hotel

10

Meilany

1 Sept 2025

·

Stayed 1 night

Safe hotel because theres a doorman at the entrance and you can only get up to the lobby with a key. Has a bar, able to order food from the kitchen I believe until 3am. Alot of lounging areas with alot of art pieces. Hotel rooms are small but I personally dont need huge spaces because I am not in the room all day. Bed was comfortable for me. Tiny fridge. Overall will be back again

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Rooms and public areas are consistently described as very clean. A minority mention maintenance issues such as shower leaks, poor bathroom drainage, mold spots, or occasional hot water outages.

Related guest reviews

10

Juanita L.

9 Jun 2025

·

Stayed 4 nights

Very beautifully organized and decorated. Very clean also.

10

Brody

4 Jul 2025

·

Stayed 2 nights

There was a bit of mold/mildew at the top of the ceiling in the shower that was off-putting. The garbage wasn’t big enough (granted, I did skip room cleaning in my two-night stay). Also it would’ve been more convenient if there was a bottle of clearly marked anti-microbial hand soap next to the sink. There was only one bottle called “soap”, so I kept having to swap the bottle between the shower and the sink, and I still don’t really know if it was anti-microbial which is wild lol. Perhaps swapping the hand + body soap for anti-microbial hand soap would be useful. I liked the lobby’s decorations but it was a little confusing to understand where to go to check in. It’s good the building has security and controlled access to the floors with rooms on them because the area can be a little rough at times. The room was really cozy though and the view facing John’s Steakhouse was cool

4

BRUCE

7 Feb 2025

·

Stayed 3 nights

1st ADA room. Toilet tissue holder falling wall, toilet seat broken or loose, sliding glass door to bathroom would not stay closed. When taking shower, entire bathroom floor was wet. Notified front counter before leaving for a few hours. When we came back, nothing was fixed. Moved to another ADA room. Better, bathroom had about an inch of water around toilet after 2 showers. Very poor drainage design

6

DeMound

23 Jul 2025

·

Stayed 4 nights

We had a late start to our day because they didn’t provide wash towels. The next day we had no hot water to shower with

10

Renal

9 Jun 2025

·

Stayed 2 nights

Clean, quiet and great customer service.

4

Dejan

26 Nov 2025

·

Stayed 1 night

They didn’t provide us with bed sheets and The whole restroom was in water after taking a shower There was a lake in the restroom because water couldn’t go anywhere

10

Will

29 Sept 2025

·

Stayed 2 nights

Super clean and cozy! Would def stay here again :)

10

Rene

5 Aug 2025

·

Stayed 1 night

Clean Room

10

Carolynn

26 Nov 2024

·

Stayed 3 nights

This hotel was a clean, modern property to stay at. Easy walking around with many dining options close by. Staff friendly and helpful.

10

Eliseth

14 Sept 2025

·

Stayed 1 night

Loved this hotel! Everything was clean, staff was great and the rooms/hotel are very modern. Only complaint was the beds were very firm.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are very small but smartly designed and high tech, with iPad controls and blackout shades; soundproofing is often praised. Common drawbacks include very firm mattresses, bulky pillows, limited privacy, and bed access from one side.

Related guest reviews

2

Valerie

5 Aug 2025

·

Stayed 3 nights

The bed was like sleeping on a concrete floor… the room was tiny … not my cup of tea

10

Virginia

24 Feb 2025

·

Stayed 5 nights

Young modern auto-checkin tiny room hotel. The rooms although small, are comfortable - very much for one person and quite for two people. The comfortable large bed is cornered flush at end of room which turns out to be very practical.

8

Rachel

14 Sept 2025

·

Stayed 2 nights

Room is compact, much like a cabin on a cruise ship, but well designed and comfortable. The hotels is a great place for a couple of days in the city. The rooms was very quiet even though we were on the street side.

10

Colin

24 Aug 2025

·

Stayed 4 nights

Had an excellent stay. Rooms are small but that is to be expected in downtown. The only issue I had was the mattress was VERY hard and firm.

10

Hanno

5 Jul 2025

·

Stayed 4 nights

access to the bed from only one side

8

Sergio

20 Sept 2025

·

Stayed 2 nights

Rooms are pretty small for the price and we felt crammed for two people and to get anything we always had to go down to the third floor for service

10

Patricia

25 Aug 2025

·

Stayed 3 nights

My husband and I are light sleepers, so it's rare to find a hotel in the middle of a big city where we can get a good night's rest. This hotel's rooms have excellent sound-proofing (at least on the side away from the street) and our room was so quiet! The combo of day curtains + blackout curtains were also a huge help. Staff were friendly and the doorman/security always had the door open for us while helping us feel safe. The rooms are very European - ie, tiny but with ingenious design that manages to fit everything you need in that small space. The only drawbacks are that if you are a couple, oner person has to climb over the other every time they want to get out of the bed. Also, there's only a duvet and no top sheet, so if you sleep hot (like us) you'll be very sweaty or uncomfortably bare of any covering.

10

Cameron

1 Jul 2025

·

Stayed 3 nights

Second stay here and a great stay again! Staff is super friendly; rooms are cozy and high tech; love the big windows in the rooms; and super easy location right in Union Square!

8

Kade

4 Aug 2025

·

Stayed 4 nights

I really enjoyed the layout of these rooms and how every bit of space was able to be utilized. However, during our stay the Ipad control for the room stopped working. This detracted from our experience of the hotel, but everything else was great.

8

Andrew

16 Aug 2024

·

Stayed 4 nights

Hip hotel with smart rooms--everything is controlled conveniently with an in-room iPad. Unfortunately, my night curtain was broken and it could not be lowered manually. Rooms are cozy but can be claustrophobic. Outstanding bedding with super-comfortable pillows.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are repeatedly described as welcoming, helpful, and efficient, with smooth self check in and attentive door security. Occasional lapses include slow responses or housekeeping misses.

Related guest reviews

10

Allyson

5 Nov 2024

·

Stayed 4 nights

This was such a great experience! I had to travel to San Francisco for a work event and was nervous about my stay. The location was excellent but what really stood out was the staff. In a time where customer service seems to have disappeared, the whole team at CitizenM was amazing. It seems like the staff did every job in the lobby which was very convenient when needing assistance. Everyone was friendly and efficient, from the doorman to the housekeeping team. You also cannot beat this location!

10

PUNEET

7 Jul 2025

·

Stayed 2 nights

Security is a top priority in this hotel. There is always a guard stationed at the main entrance, and no one is allowed to enter the building without a key or the guard’s permission.

10

Dianne

12 Oct 2025

·

Stayed 2 nights

Great location on a quiet street in SF. Staff was amaaaazzzzing!

10

Nadia

8 Sept 2025

·

Stayed 2 nights

I had an incredible stay at this hotel! The entire experience felt futuristic and innovative, everything in the room is powered by an iPad or phone app, making it super convenient and enjoyable. The check-in and check-out process was seamless and hassle-free. The staff truly made the stay exceptional. Sunday and Fernie were absolutely amazing, so welcoming, friendly, and full of great local recommendations. Their hospitality alone is enough to make me want to return and continue recommending this hotel to friends and family. Another highlight was the sense of security. The building exterior is monitored by a security guard, which gave me extra peace of mind during my stay. Overall, this hotel exceeded expectations in every way, from technology and amenities to the incredible staff. I can’t wait to come back!

10

Logan

13 Jul 2025

·

Stayed 1 night

It was amazing. Everyone was very friendly and the place was clean and very cool. Chris/Riser checked us in and he made sure we had a great room asked if we’d rather be up high or on a lower floor and gave us free drink vouchers! Amazing staff amazing building very secure there’s a parking garage right next to it as well that is not very expensive but also very safe and secure. Absolutely would stay again.

10

Sean

23 Aug 2025

·

Stayed 3 nights

I liked the friendliness of the staff. And the ease of checking in.

10

Omar

8 Feb 2025

·

Stayed 5 nights

Everything was wonderful but the service of the staff stands out. They are always hospitable and eager to help. I’ll see you guys again soon.

10

Vince

13 Oct 2025

·

Stayed 2 nights

This one’s on me, I should have paid attention to the dimensions of the room before booking because it was way too small for 2 people. The common space on the third floor is fantastic. Staff was mostly great. Want to highlight Chris who worked the night shift. He was exceptional: professional and efficient and had a great spirit.

10

Kristen

29 Oct 2025

·

Stayed 3 nights

Comfortable room, friendly and helpful staff

10

Darcy

26 Jul 2025

·

Stayed 3 nights

Everything I expect from Citizen M. Staff was EXCEPTIONAL. Best of any of their properties I have visited.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Steps from Union Square and Powell BART/cable cars, making it easy to get around. Several warn that some nearby blocks feel unsafe at times, though many felt secure at the hotel.

Related guest reviews

10

JAY

14 Oct 2024

·

Stayed 3 nights

My second stay at a CitizenM and I keep liking them the most for solo travel. Love the tech and everything is easy checking in and out. The common areas are great to chill outside your room and even easy to meet cool people. Staff were all friendly and security at the entrance always recognized me and opened the security door for me. This location is close to everything you would want and if things are a little further BART/Muni is right there and ride apps are super easy for pickup and drop off at the front door.

8

shengliang

18 Nov 2024

·

Stayed 3 nights

CitizenM never disappoints. The hotel itself is clean and super conveniently located in Union Square close to public transportation and plenty of food and drink options. Like every big city though, there are some rough spots if you walk a couple blocks in the wrong direction (however, I was visiting SF this trip and lived in SF for over a decade before this, and tbf the Tenderloin can be sketchy but as long as you are paying attention and don't engage with local residents you will normally be fine).

10

Steven

27 Aug 2025

·

Stayed 2 nights

What a quirky little hotel! The rooms were small but very efficient. The staff was very helpful. The vuew from the 12th floor was great. Plenty of dining options and it was close to the cable cars and the BART station. This hotel is excellent!

10

Caleb

8 Feb 2024

·

Stayed 3 nights

Tucked away into the Union Square area near lots of shopping and transit. Rooms have soundproof windows and staff are incredibly attentive. I'd stay here again in a heartbeat

8

Kyle

14 Aug 2025

·

Stayed 4 nights

We love citizen M hotels, this one didn’t disappoint. Only reason for the 4 star is location. Not a terrible location, but right in the middle. Go two block one way and you are in a different world (tenderloin), go the other way and it’s very nice. But overall amazing experience and great hotel!

10

Nicholas

23 Aug 2025

·

Stayed 4 nights

Absolutely amazing location with transit everywhere, it's hard to imagine a better location to stay in. The room was small but quite private, very well ventilated (especially the small bathrooms, exceptional ventilation), comfortable, and with nice features like motorized curtains. Exceptional convenience with a BART/MUNI station right on the same block. Parking is not available, but the parking garage next door was convenient enough for it to not matter (around $45 a night with a 72 hour limit)

10

Stephanie

2 Dec 2024

·

Stayed 2 nights

Great hotel. Take security seriously. 24/7 security. Very clean hotel. Comfortable. Overall great stay. Area sketchy. Lots of homeless around Union Square. Guess thats the norm.

10

william

26 Aug 2025

·

Stayed 3 nights

I’ve stayed at this citizen M several times the location is convenient to public transport and close to Union Square

8

Jorge

29 Jun 2024

·

Stayed 2 nights

I like the fact that location was in the heart of the city, but San Francisco downtown is very dirty and unsafe.

10

Thomas

21 Jul 2025

·

Stayed 4 nights

Safe neighborhood 1 block from the trolley. We walked everywhere (less than one hour to Fisherman’s wharf and baseball park)

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast and coffee get strong reviews for quality and options, and the bar/cafe is popular; some find breakfast pricing high or note isolated service outages. A few mention late night food availability and mixed opinions on pizza.

Related guest reviews

10

Joseph

15 Jul 2025

·

Stayed 4 nights

Super friendly staff, clean and modern room. Beautiful lobby area with plenty of seating and work areas. Breakfast buffet was great with plenty of options, and my chilled Americano hit the spot every morning. Will be staying here again, and plan on staying at the Miami location next month.

10

Susan

23 Apr 2025

·

Stayed 3 nights

This is the 2nd Citizen M we have stayed at and it has yet to disappoint. The rooms are perfect for sleeping and relaxing after a day of sight-seeing. The staff and amenities are all excellent. I love the breakfast buffet and the availability of small plates and cocktails all day.

10

Michelle

26 Aug 2025

·

Stayed 4 nights

Great breakfast buffet—limited but high quality and fresh. Staff was very friendly, accommodating and efficient. Great value in the city in a walkable area.

10

Scott

18 Apr 2025

·

Stayed 5 nights

Great breakfast bar!

10

vanessa

19 Oct 2024

·

Stayed 3 nights

Great location! Pizza on site was not the best, but everything else great.

10

Gail Kurr

16 Jul 2025

·

Stayed 4 nights

Great breakfast. Close to Moscone. Fun room

8

Raymond

21 Jul 2025

·

Stayed 2 nights

Hipster's heaven with things like I-pad controlling everything in the room. Staff extremely helpful, friendly and patient with this 70 year old dog learning new tricks. Unfortunately the hot water was broken and no breakfast my first day. No matter how much money you spend on renovations & creating hipness, you have to cover the basics like back-up hot water system and a simple hot water tank for your kitchen.

10

Denise

17 Apr 2025

·

Stayed 1 night

Nice location, friendly staff, cool concepts and good breakfast. The bed was really comfy and pillows really cozy

8

Laura

25 Jun 2025

·

Stayed 3 nights

Every thing is good, only the room is small and bath water flow is small, too. The breakfast is a little bit expensive but they offer smoked salmon and ham, not like as chain hotels breakfast. Worth to try it. They have microwave in cafeteria and let you heat up leftover. It’s convenient.

10

ABIGAIL

22 Jun 2025

·

Stayed 3 nights

Loved our stay at CitizenM. The vibe, aesthetic, the staff and breakfast buffet were all great!

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15 $336	16 $187	17 $188
18 $228	19 $444	20 $653	21 $658	22 $252	23 $177	24 $186
25 $171	26 $418	27 $682	28 $691	29 $330	30 $138	31 $198

Su	Mo	Tu	We	Th	Fr	Sa
1 $296	2 $520	3	4 $486	5 $223	6 $163	7 $162
8 $189	9 $363	10 $375	11 $379	12 $246	13 $157	14 $157
15 $285	16 $1,087	17 $1,150	18 $1,061	19 $535	20 $186	21 $151
22 $143	23 $132	24 $151	25 $154	26 $151	27 $151	28 $155
29 $143	30 $191

citizenM San Francisco Union Square

Prices for citizenM San Francisco Union Square

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed

Room, 1 King Bed (High Floor)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Guest reviews of citizenM San Francisco Union Square

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about citizenM San Francisco Union Square

Prices for upcoming dates