Name: TownePlace Suites Milpitas Silicon Valley
Address: 1428 Falcon Drive, Milpitas, California, United States of America, Milpitas, California, US
Price range: US$153–US$629 per night
Rating: 8.53

What guests think

At TownePlace Suites Milpitas Silicon Valley, travelers consistently highlight the convenient, safe location beside the Great Mall, friendly and responsive staff, and generally clean, comfortable suites with kitchenettes that offer good value for short and family stays.

Breakfast is considered acceptable to good, but options run out or feel limited during busy times. Some guests report maintenance and age-related issues—such as intermittent hot water, slow drains, dated furnishings, and occasional noise from nearby events—with a few isolated problems like elevator outages or billing confusion. Overall, expect a practical, well-located stay with strong basics and minor trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Parking is plentiful and gated, though spaces can be tight for larger vehicles; one guest encountered a temporary elevator outage.

Related guest reviews

4

Aishwarya

24 Apr 2023

·

Stayed 2 nights

I had to change my room thrice. In the first room the telephone wasn’t working. I was unable to lock the main door properly in the second and third room. Finally I moved to the fourth room. I had travelled to this place after a 5 hour long flight, was tired and this is what I was doing for almost 1.5 hours after reaching the hotel. The elevator suddenly stopped working and I had to climb the stairs to the 4th floor along with my luggage.

10

Lisa

8 Sept 2024

·

Stayed 1 night

Hotels are in a safe area, right next to a mall. Parking isn't for bigger vehicles, but there are plenty of spots. It's gated. The rooms are decent. Bedding can be better. I would stay again.

10

Le

10 Jun 2025

·

Stayed 1 night

The best place I have stayed at. Staff are extremely friendly, come with breakfast, right next to a mall, cleanliness, and quick services. Someone spilled a drink in the elevator. We called the front office and the mess cleaned right away. Wish there was more parking closer to the entrance point/elevator.

10

Carrie

26 Jun 2025

·

Stayed 2 nights

Very clean, spacious, everything you need! good breakfast and plenty of parking! We will recommend!

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AI-generated summary based on recent guest reviews

Cleanliness

Reviews frequently praise clean, well-kept rooms and common areas. However, multiple reports cite maintenance and hygiene issues—including cold or inconsistent hot water, slow drains and toilet problems, a not-clean room, and one bed bug incident.

Related guest reviews

2

Bianca

24 Jul 2024

·

Stayed 1 night

My room was not clean. They allow pets but I'm allergic to cats and dogs and i was itchy the whole time. I took benadryl , cleaned the shower myself so i could take a quick shower and rinse off and because of the crowdstrike incident they wrote down everyone's information and got me confused with someone else and are trying to charge me for someone elses $$$EXPENSIVE ROOM

10

Mireya

6 Jun 2024

·

Stayed 2 nights

Staff was nice, breakfast was good. Everything clean!

8

Allan

2 Oct 2024

·

Stayed 4 nights

Conveniently located to major thoroughfares and commercial areas and restaurants. Quiet and clean, but a bit dated. Breakfast choices and quality could use improvement.

10

Lorna

25 May 2025

·

Stayed 1 night

We enjoyed our stay. The property was clean, the bed was comfortable, and the suite was spacious. The staff were friendly and welcoming.

6

Jennifer

14 Jul 2025

·

Stayed 1 night

It should have been a good stay if we were able to have a nice warm water shower. We had a long day driving with the summer weather so expecting to get warm shower but unfortunate water was cold. We were told they will fix within an hour but we have to check out early for our next destination. Cold Shower!!!

8

Holly

1 Aug 2024

·

Stayed 2 nights

Perfectly fine for a couple of days only issue was the bathroom shower was only hot for one shower and drained really slow

6

Amparito

15 Jul 2024

·

Stayed 1 night

Water was cutoff from 1-3pm on July 11 and when it got back, there was clogging in the toilet and water came out/splashed out of the toilet bowl when they tried to flash the toilet. Since they were going out, they just cleaned the floor without calling Housekeeping. The next day, the shower was flooded when they were showering and water did not drain. It was unpleasant.

10

Glenn

9 Dec 2025

·

Stayed 1 night

Staff was courteous and the room was immaculate.

2

Margaret

9 Apr 2024

·

Stayed 3 nights

Unfortunately, we discovered bed bugs in our room, on our bed, after we had slept in the bed one night. Front desk personnel were very friendly! But management did not reach out as we had been promised. When we followed up with management in person, they agreed to refund one night of our stay only. But they have not been responsive to hotels.com efforts to reach them to authorize the refund. So issue is still unresolved. Unfortunately, very much do not recommend.

8

Ryann

9 Dec 2025

·

Stayed 2 nights

Clean room, convenient,

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Rooms

Rooms are generally comfortable and spacious with useful kitchenettes, though some furnishings feel dated. Noise can occur from nearby events or corridor activity, and a few guests noted in-room issues like an A/C that wouldn’t stay on or weak cellular reception.

Related guest reviews

10

Minerva

9 Jul 2025

·

Stayed 1 night

It was quiet, comfy, and clean. Also, conveniently located, and staff was nice. Kitchenette was cute, but we only used some dishes for cereal, and the frig. Breakfast was good, but it was crowded and had to wait for them to refill stuff.

8

Robert

5 Dec 2023

·

Stayed 1 night

I experienced very poor cellular service while inside the building.

6

Kiran

30 Nov 2025

·

Stayed 6 nights

Should be renamed to towneplace museums. Excellent staff Excellent location Outdated rooms with prehistoric equipment

10

Harpreet

17 Mar 2024

·

Stayed 2 nights

Very cool staff, clean room, beautiful view

8

Allan

2 Oct 2024

·

Stayed 4 nights

Conveniently located to major thoroughfares and commercial areas and restaurants. Quiet and clean, but a bit dated. Breakfast choices and quality could use improvement.

10

Lorna

25 May 2025

·

Stayed 1 night

We enjoyed our stay. The property was clean, the bed was comfortable, and the suite was spacious. The staff were friendly and welcoming.

10

Rajwinder

16 Jun 2024

·

Stayed 1 night

A/C didn't stay on.

6

Sovannarath

13 Oct 2025

·

Stayed 1 night

Couldn’t sleep all night due to house keeping being next door and going in and out being loud.

8

TSUYOSHI

2 Apr 2024

·

Stayed 3 nights

It is convenient for shopping as it is close to the Great Mall. However, when there are outdoor events, the noise can be loud.

10

Renee

25 Oct 2025

·

Stayed 1 night

Clean room. Comfy furniture.

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AI-generated summary based on recent guest reviews

Service

Staff are routinely described as friendly, welcoming, and efficient, with quick check-in and prompt responses to requests. A few guests reported inconsistent problem resolution or billing communication.

Related guest reviews

10

Brian

6 Jul 2025

·

Stayed 2 nights

Everything about this location was amazing. Everyone was cheerful and helpful

10

Marcia

23 Jan 2024

·

Stayed 1 night

I was lucky enough to be allowed to check-in early which was great. Friendly staff all around. Did have an issue with the refrigerator which i did not report until check-out so unsure about response. Well located for the reason for my visit to the area.

10

Madonna

23 Jul 2025

·

Stayed 1 night

Property has a covenient location.Staff are friendly ,they made you feel welcome,breakfast need a little work out though,dining staff should be refilling the food often so that guest wont be standing and waiting for the food to come.

4

Aishwarya

24 Apr 2023

·

Stayed 2 nights

I had to change my room thrice. In the first room the telephone wasn’t working. I was unable to lock the main door properly in the second and third room. Finally I moved to the fourth room. I had travelled to this place after a 5 hour long flight, was tired and this is what I was doing for almost 1.5 hours after reaching the hotel. The elevator suddenly stopped working and I had to climb the stairs to the 4th floor along with my luggage.

10

Le

10 Jun 2025

·

Stayed 1 night

The best place I have stayed at. Staff are extremely friendly, come with breakfast, right next to a mall, cleanliness, and quick services. Someone spilled a drink in the elevator. We called the front office and the mess cleaned right away. Wish there was more parking closer to the entrance point/elevator.

10

Lorna

25 May 2025

·

Stayed 1 night

We enjoyed our stay. The property was clean, the bed was comfortable, and the suite was spacious. The staff were friendly and welcoming.

8

Roy

18 Jun 2025

·

Stayed 1 night

Very nice and comfortable check in was fast and she was great very friendly I will stay again one of my favorite hotels

8

Frank

28 May 2025

·

Stayed 2 nights

Very nice and clean check in was fast and very helpful

10

Glenn

9 Dec 2025

·

Stayed 1 night

Staff was courteous and the room was immaculate.

2

Margaret

9 Apr 2024

·

Stayed 3 nights

Unfortunately, we discovered bed bugs in our room, on our bed, after we had slept in the bed one night. Front desk personnel were very friendly! But management did not reach out as we had been promised. When we followed up with management in person, they agreed to refund one night of our stay only. But they have not been responsive to hotels.com efforts to reach them to authorize the refund. So issue is still unresolved. Unfortunately, very much do not recommend.

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AI-generated summary based on recent guest reviews

Location

Highly convenient location next to the Great Mall, close to restaurants, transit (including BART/bus), and major roads; many consider the area safe and quiet. Outdoor events nearby can occasionally be noisy.

Related guest reviews

8

Michael

24 Aug 2023

·

Stayed 2 nights

Very convenient location: near BART / bus station and near the mall. Clean, large rooms with good desks and kitchenettes. The provided continental breakfast was average, and the soap dispensers in the bathroom required replacement. Excellent deal for the money overall.

8

daniel

11 Sept 2024

·

Stayed 1 night

The property was in a safe and quiet location

10

Minerva

9 Jul 2025

·

Stayed 1 night

It was quiet, comfy, and clean. Also, conveniently located, and staff was nice. Kitchenette was cute, but we only used some dishes for cereal, and the frig. Breakfast was good, but it was crowded and had to wait for them to refill stuff.

10

Steven

11 Jan 2023

·

Stayed 2 nights

Great location. Within walking distance to the mall and plenty of other shopping and dining options within minutes.

10

christina

28 Dec 2025

·

Stayed 1 night

Room was amazing breakfast buffet amazing workers AMAZING location amazing it’s in the same parking lot as the great mall. 10/10 will come back

10

Lisa

8 Sept 2024

·

Stayed 1 night

Hotels are in a safe area, right next to a mall. Parking isn't for bigger vehicles, but there are plenty of spots. It's gated. The rooms are decent. Bedding can be better. I would stay again.

8

Allan

2 Oct 2024

·

Stayed 4 nights

Conveniently located to major thoroughfares and commercial areas and restaurants. Quiet and clean, but a bit dated. Breakfast choices and quality could use improvement.

10

Shemya

31 Aug 2025

·

Stayed 1 night

Beautiful room! And in a great location!! I will definitely return. I had no idea we were right next to the Great Mall. Which included , Marshalls, Burlington, Olive Garden/Outback, Dave n Busters, Theater, McDonald’s, Chipotle and Gas station close (15mins) to San Jose State University. Awesome Awesome Awesome!!

8

TSUYOSHI

2 Apr 2024

·

Stayed 3 nights

It is convenient for shopping as it is close to the Great Mall. However, when there are outdoor events, the noise can be loud.

8

Alexandra

29 May 2023

·

Stayed 1 night

The location is perfect because it is very near to the great mall. The people are friendly and the place is clean. The only thing that I noticed is that there are only a few options for the breakfast so i ended up eating brunch outside after checking out. Overall, it was a pleasant stay.

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AI-generated summary based on recent guest reviews

Dining

Breakfast ranges from okay to good, but selection is limited at times and refills can be slow during busy periods. Overall quality is acceptable, not a standout.

Related guest reviews

8

Michael

24 Aug 2023

·

Stayed 2 nights

Very convenient location: near BART / bus station and near the mall. Clean, large rooms with good desks and kitchenettes. The provided continental breakfast was average, and the soap dispensers in the bathroom required replacement. Excellent deal for the money overall.

10

Madonna

23 Jul 2025

·

Stayed 1 night

Property has a covenient location.Staff are friendly ,they made you feel welcome,breakfast need a little work out though,dining staff should be refilling the food often so that guest wont be standing and waiting for the food to come.

10

Minerva

9 Jul 2025

·

Stayed 1 night

It was quiet, comfy, and clean. Also, conveniently located, and staff was nice. Kitchenette was cute, but we only used some dishes for cereal, and the frig. Breakfast was good, but it was crowded and had to wait for them to refill stuff.

8

Tigest

27 Jun 2025

·

Stayed 2 nights

The price was right. The breakfast was ok. The service was good. Overall, it worked for our purposes.

10

christina

28 Dec 2025

·

Stayed 1 night

Room was amazing breakfast buffet amazing workers AMAZING location amazing it’s in the same parking lot as the great mall. 10/10 will come back

10

Mireya

6 Jun 2024

·

Stayed 2 nights

Staff was nice, breakfast was good. Everything clean!

8

Allan

2 Oct 2024

·

Stayed 4 nights

Conveniently located to major thoroughfares and commercial areas and restaurants. Quiet and clean, but a bit dated. Breakfast choices and quality could use improvement.

8

Alexandra

29 May 2023

·

Stayed 1 night

The location is perfect because it is very near to the great mall. The people are friendly and the place is clean. The only thing that I noticed is that there are only a few options for the breakfast so i ended up eating brunch outside after checking out. Overall, it was a pleasant stay.

10

Carrie

26 Jun 2025

·

Stayed 2 nights

Very clean, spacious, everything you need! good breakfast and plenty of parking! We will recommend!

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9 $283	10 $192	11 $173	12 $173
13 $202	14 $613	15	16 $629	17 $225	18 $153	19 $153
20 $173	21 $359	22 $261	23 $261	24 $313	25 $153	26 $153
27 $192	28 $205	29 $232	30 $232

Su	Mo	Tu	We	Th	Fr	Sa
				1 $215	2 $163	3 $173
4 $173	5 $257	6 $267	7 $271	8 $245	9 $153	10 $194
11 $225	12 $367	13 $367	14 $367	15 $225	16 $174	17 $194
18 $174	19 $262	20 $304	21 $262	22 $194	23 $164	24 $184
25 $173	26 $209	27 $230	28 $241	29 $194	30 $153	31 $164

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