Name: Holiday Inn & Suites Silicon Valley - Milpitas by IHG
Address: 1100 Cadillac Court, Milpitas, California, United States of America, Milpitas, California, US
Price range: US$104–US$159 per night
Rating: 8.25

What guests think

Reviews of Holiday Inn & Suites Silicon Valley - Milpitas by IHG highlight clean, quiet rooms, comfortable beds, and friendly staff, balanced by recurring complaints about paid parking, spotty maintenance, and inconsistent experiences with the pool, hot tub, and breakfast.

Service ranges from warm and helpful to rude or unresponsive, with some delays at check-in and slow restaurant attention. Rooms are often spacious, though some report thin walls, low shower pressure, and a lack of in-room microwaves. The location is convenient to freeways, shopping, and Great America. Expect a comfortable stay with useful amenities, but verify fees and facility status.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site restaurant and bar, pool and hot tub, and a fitness room are noted, plus a small grab-and-go/store. Multiple reviews report jacuzzi/hot tub or pool access and temperature problems, occasional towel shortages, and a widely disliked paid parking fee.

Related guest reviews

6

Julia

31 Oct 2023

·

Stayed 2 nights

Outlet in bathroom did not work and the hot tub was cold when we tried to use it.

10

Sreekanth

16 May 2024

·

Stayed 1 night

It is well maintained and elegant. Had restaurant and grab and go counter as well as fitness center which made it super convenient.

10

Milagro

17 Apr 2023

·

Stayed 1 night

Great place and staff. Bar and restaurant available and breakfast is made to order which is awesome. Area isn’t around streets so it’s nice and quiet and security overnight

6

Alicia

17 Jul 2023

·

Stayed 1 night

I was unaware of the parking fee, breakfast options were not great. Tried using the jacuzzi and it was either not hot or very hot and the jets only worked for about 10 minutes and then would not come back on. No clean towels available outside, no option to call for assistance, went inside soaking wet and they only had two towels available for four of us! Mattresses were decent.

2

Terri

20 Aug 2024

·

Stayed 1 night

I had the most horrible stay. -Parking Fee was not outlined in website or confirmation. Had to pay by phone. -Rooftop area was closed, not outlined on website or confirmation. -Telephone Cord was removed from phone. Had to have housekeeping move the bed to reconnect. -Pool Gate was broken. They had to open with a stool and reach over the fence. - Toilet ran all night. - Microwave in common area was dirty. -No extra blanket provided. -The staff did their best to keep up. But, I will not stay there again.

10

Ruby

28 Sept 2024

·

Stayed 1 night

The key to the pool did not work and the jacuzzi didn't turn on and it was dirty. Other than that everything else was fine.

6

Israel

13 Apr 2025

·

Stayed 2 nights

Very clean nice rooms. Hot tub and ice machines didn't work.

8

Stephanie

21 May 2023

·

Stayed 1 night

Nice hotel clean but bar didn’t have much selection

10

Autumn

21 Jul 2025

·

Stayed 1 night

We loved this hotel! Check in was quick & easy. Have a restaurant & bar. Little store. Room was clean & spacious. Big bathroom. Lots of sitting room including a couch. Pool & hot tub were big. Lobby had a reading/relaxing nook. Cold water. Breakfast buffet was ok, a bit pricey. Kids eat free. Staff was all nice & friendly. Plenty of parking. Right off of the freeway but could not hear any traffic. 10 minutes to Great America. Close to restaurants & shopping. Good price. Would definitely stay here again!

8

Caleb

5 Apr 2025

·

Stayed 1 night

Amy at the front desk is a remarkable asset and has made for a phenomenal experience. Sadly, the jacuzzi was down and that was quite disappointing.

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Cleanliness

Many guests found the property and rooms clean, but reports of dirty or unprepared rooms, insects, and maintenance debris appear across reviews. Overall cleanliness feels mixed.

Related guest reviews

4

Eliza

12 May 2024

·

Stayed 1 night

The maintenance man came to fix the deadbolt on my door. However, he left wood shards and a dirty towel on my floor.

4

Jose

18 Feb 2025

·

Stayed 1 night

I would like to share my experience during my recent stay at the Holiday Inn while attending training in Milpitas. Upon my arrival, I encountered an issue with early check-in. I had called ahead to inquire about the possibility, as my work shift started at 1:00 p.m. and the standard check-in time was 3:00 p.m. I spoke with a lady (don't remember her name she was helpful tho )who informed me that while early check-in was a possibility, it wasn’t guaranteed and the earliest I could check in would be at 1:20 p.m. However, when I arrived at 12pm, Irene was working and informed me that there were no early check-ins and no rooms to accommodate my request and nothing she can for me . I asked if she could notify me if a room became available, but she declined to assist further, which felt quite rude. As a result, I had to wait for three hours before I could check in. Additionally, when I finally accessed my room, I was disappointed to find it in an unclean state. There were dirty spots, hair in the shower, and what appeared to be blood on the walls, along with streaks on the shower glass doorsand a towel with stains on it . This was surprising, especially since I had expected thorough cleaning given there was no possibility of early check-ins do to rooms being cleaned. Overall, my experience was disappointing, and I feel compelled to suggest that our company reconsider using the Holiday Inn for training accommodations in the future. Thank you for your attention to this matter.

6

Mansoor

17 Nov 2025

·

Stayed 3 nights

Room was not cleaned

10

Emily

19 May 2024

·

Stayed 1 night

The hotel is beautiful and clean especially for the price. Staff was very nice and helpful. I would stay here again.

8

Elisa

11 Jul 2025

·

Stayed 1 night

Quiet nice room but found insect in the bathroom sink

10

David

16 Jan 2023

·

Stayed 1 night

Clean, quiet, eco-friendly hotel. Unpretentious and comfortable.

8

Rosa

22 Jun 2024

·

Stayed 1 night

The room was nice and clean. the neiborhood was safe and quiet.

10

Joel

24 Jan 2023

·

Stayed 1 night

Clean property!

10

Marsha

25 Apr 2025

·

Stayed 1 night

Nice rooms and clean

10

Hector

19 Aug 2025

·

Stayed 1 night

Clean!

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Rooms

Guests like the comfortable beds and often spacious layouts, but some note thin walls, weak shower pressure, HVAC issues, and that many rooms lack microwaves. Wi-Fi reliability drew complaints in a few reviews.

Related guest reviews

6

Jennifer

7 May 2023

·

Stayed 1 night

Room was dusty and the window and heater/cooler did not work. Room was spacious.

8

Noemi

30 Aug 2025

·

Stayed 2 nights

The 1st night we checked in the guy at night was the nicest after that service was not good the receptionist girl looked Asian possibly Hispanic had a very bad attitude giving us dirty looks we asked a question and she loudly said ummmmmmnooooooo it’s not on your room you booked!!! There was other people around like why are you being rude it’s embarrassing honestly i would not stay here again I thought the rooms would of been bigger for what I paid but it is what it is now!

8

Beus Orange County

18 Aug 2025

·

Stayed 2 nights

The Holiday Inn was beautiful and quiet only . The only thing that missing is no microwave in rhe room.

6

Karen

20 Jul 2024

·

Stayed 1 night

The check-in staff was not very welcoming, the toilet paper holder in the bathroom was hanging off the wall, only one wash cloth for two people, Wifi was terrible at best - could not work from the facility. Did not eat at the hotel.Had to pay for parking and the hotel is located in a business complex. Will not be returning.

8

Amanda

1 Sept 2024

·

Stayed 1 night

Pillow and bed was very comfortable.

10

Susan

4 Nov 2023

·

Stayed 2 nights

The room was great and the bed was comfortable. The bathroom was nice but the lighting was a little week. A lighted makeup mirror would have been great. Nice hair dryer too. Great tv channel selection!!

10

Ana

24 Aug 2024

·

Stayed 1 night

The bed is soooo comfortable. Room big

8

Leslie

11 Jun 2023

·

Stayed 1 night

Rooms are comfortable, quiet and relaxing.

6

Lizette

13 Jul 2025

·

Stayed 2 nights

When we walked in, the lobby was hot and humid, no A/C and no fans. The front desk was nice, we were greeted and helped. We booked for a "suite", we were traveling with kids and a 11 month old, but all we got was just a room with 2 queen beds and a pull out couch... the space was already tight without pulling the couch out and on top of that the crib we asked for barley fit. Shower pressure is terrible, no microwave only in the lobby unless you put in a request for it. The AC in the room worked fine but it was next to a bed so we constantly turned it on/off. Parking is $15 and makes no sense since the parking lot is empty. Breakfast isn't included which is super inconvenient. Housekeeping knocked on our door around 9am asking what time we were going to be checking out and made us feel like we were getting rushed to leave. Staff was great, hotel wasn't.

2

Kangchou

31 Mar 2024

·

Stayed 1 night

Sound insulation between rooms and floors is so bad.

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Service

Feedback on staff is split between very friendly, helpful service and experiences of rude or unresponsive front desk and slow restaurant attention. Check-in delays and maintenance not arriving were mentioned repeatedly.

Related guest reviews

10

Julian

14 Jun 2025

·

Stayed 1 night

Great stay. Very friendly staff!

10

Juan D

10 Sept 2023

·

Stayed 1 night

The lady who checked me in at the front desk had the upmost best customer service and she made sure all of our needs were met! She was the absolute best

10

Bronda

29 Jan 2024

·

Stayed 2 nights

The whole experience here was amazing, the front desk Anita and Irene was so welcoming, informative, kind, just overall sweethearts. Angel didn’t waste anytime providing us with our microwave and even though he was on his lunch, he took a break to just fix the remote connection to our TV. Then there was Karen at the restaurant, she was kind and patient with us because we were clueless on what we would like for breakfast. She made great suggestions and was sweet as well. Our rooms were amazing, much more than what I expected! The beds are comfortable, there is so much space in the rooms that we had like a mini kitchenette. The shower was amazing as well. For the 49ers fans, this is close to the stadium. We Uber to the game and it was cost efficient, especially since the parking spaces were $100 at the stadium. Overall the stay, people and convenience is a 10 out of 10! Just Winning like we won the championship game 😂😂😂

6

Claudia

28 Jul 2025

·

Stayed 2 nights

We arrived 2 hrs after check in Time, and my room was not ready yet, coffee maker, wasn’t working, we called the front desk because the toilet wasn’t flushing. Maintenance never showed up. Very disappointed on this property. I asked for the managers, Card, and no one had it.

8

Oscar

17 Sept 2023

·

Stayed 1 night

We stayed here overnight after a concert, so we wanted something clean, convenient, and quiet, and the hotel met all of those requirements. Staff were generally attentive, but we had an issue waiting for 13 minutes before a waiter paid attention to us at breakfast. Other than that, it was a positive experience.

2

Steven

16 Jul 2025

·

Stayed 2 nights

Here’s a sharply worded, professional yet scathing review you can use or adapt for Google, Yelp, or other platforms: ⸻ One of the worst hotel experiences I’ve had during a business trip. The property was dirty, poorly maintained, and clearly understaffed—or worse, staffed by people who simply don’t care. There was no air conditioning in the lobby or restaurant areas, creating an incredibly uncomfortable environment to work or relax in. While trying to work from the restaurant, we had to open a door ourselves just to get some fresh air. The staff not only closed it without explanation but also turned off the lights while we were sitting there. Absolutely no regard for guest comfort or basic hospitality. The service throughout the stay was consistently poor and the staff were rude and dismissive. No effort was made to correct any of the issues, despite multiple complaints. This is not a hotel I would ever recommend for business or leisure travel. Avoid it if you value cleanliness, comfort, or even the most basic customer service!

2

Tamara

1 Sept 2023

·

Stayed 1 night

The customer service at the front desk was HORRIBLE. The lady who worked at the front was extremely unfriendly and rude. She didn’t great me and looked unpleasant. She was rude when checking me in asking unnecessary questions. She didn’t even tell me my room number when handing me the keys to the room. I had to ask her and when I did she was annoyed. She shouldn’t be working at the front handing customers. I will not book at this hotel ever again and will share my experience with others. Also the $15.00 parking charge was ridiculous. Never have I booked a hotel room where they charged for parking.

4

Virginia

29 Jul 2025

·

Stayed 2 nights

My family had to wait 30+ minutes for our room to be ready

2

Michele

30 May 2023

·

Stayed 4 nights

When we first walked in the hotel was friendly. That night we had very rude neighbors, I complained and nothing was done about it. I came back later that evening from my event and told them that I can’t have another night like that, so I asked what they can do. “Guess I can move you to another floor”. I felt they didn’t care about my needs, I had to push to have the people above me spoken to. When checking out the employees were just laughing and talking among themselves and I waited 3-5 minutes. One then spoke to me, “I guess we can help you now”. Overall: unfriendly, rude and not accommodating.

10

Maria

6 May 2025

·

Stayed 1 night

The staff are amazing when I checked in she was super nice gave me all the information I needed at night the receptionist was cool he was my

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Location

Set in a quiet, safe area with easy freeway access; close to shopping and about 10 minutes to Great America. Guests appreciated the peaceful setting.

Related guest reviews

8

Stacey

2 Nov 2024

·

Stayed 4 nights

It was easy to get in and out of.

10

Shailesh

27 May 2024

·

Stayed 5 nights

Good clean hotel. In an secluded area.

10

Milagro

17 Apr 2023

·

Stayed 1 night

Great place and staff. Bar and restaurant available and breakfast is made to order which is awesome. Area isn’t around streets so it’s nice and quiet and security overnight

8

Amanda

11 Jan 2025

·

Stayed 2 nights

It was away from traffic

8

ANITA

4 Dec 2024

·

Stayed 1 night

The Hotel is located in a quiet neighborhood. The only bad thing is parking costs you $15. The key card was not working and we had to wait a while outside the hallway for someone to fix it. The experience overall is not great.

10

Edgardo

26 May 2024

·

Stayed 3 nights

The Property was Quiet and Nice

10

David

16 Jan 2023

·

Stayed 1 night

Clean, quiet, eco-friendly hotel. Unpretentious and comfortable.

8

Rosa

22 Jun 2024

·

Stayed 1 night

The room was nice and clean. the neiborhood was safe and quiet.

10

Damario

27 Dec 2024

·

Stayed 2 nights

The location was perfect, making it easy to explore nearby attractions, yet the hotel itself felt like a peaceful retreat from the city life. Overall, my stay was nothing short of perfect. I highly recommend this hotel to anyone looking for luxury, comfort, and impeccable service. I can’t wait to return!

10

Autumn

21 Jul 2025

·

Stayed 1 night

We loved this hotel! Check in was quick & easy. Have a restaurant & bar. Little store. Room was clean & spacious. Big bathroom. Lots of sitting room including a couch. Pool & hot tub were big. Lobby had a reading/relaxing nook. Cold water. Breakfast buffet was ok, a bit pricey. Kids eat free. Staff was all nice & friendly. Plenty of parking. Right off of the freeway but could not hear any traffic. 10 minutes to Great America. Close to restaurants & shopping. Good price. Would definitely stay here again!

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Dining

Breakfast is not typically included, and quality and service vary from good made-to-order options to bland or slow experiences. Bar is available, though selection felt limited to some.

Related guest reviews

10

Milagro

17 Apr 2023

·

Stayed 1 night

Great place and staff. Bar and restaurant available and breakfast is made to order which is awesome. Area isn’t around streets so it’s nice and quiet and security overnight

10

Kimberly

27 Feb 2023

·

Stayed 1 night

Very nice rooms, the bed and pillows was AMAZING, felt like I slept on a cloud! Good sit down breakfast, my favorite was the breakfast bowl. Servers was excellent and attentive. Great hotel!!!

8

Oscar

17 Sept 2023

·

Stayed 1 night

We stayed here overnight after a concert, so we wanted something clean, convenient, and quiet, and the hotel met all of those requirements. Staff were generally attentive, but we had an issue waiting for 13 minutes before a waiter paid attention to us at breakfast. Other than that, it was a positive experience.

6

Rochelle

2 Jan 2025

·

Stayed 1 night

This was a satisfactory experience, made better due to kind and polite staff. Room was clean and comfortable. However, restaurant breakfast was not good (oatmeal much too watery and without any embellishments, eggs dry and overcooked, fruit / melons not ripe enough, coffee very bland). $15/night for parking in a largely empty lot felt like nothing more than a greedy way to pad the price.

10

Sara

24 Oct 2023

·

Stayed 2 nights

The customer service was incredible, nice clean rooms and a great restaurant downstairs!

10

Ana

11 Feb 2023

·

Stayed 1 night

Great service by hotel front desk staff. Went the extra mile. Also restaurant food was amazing and accommodating. Five stars all around.

8

Jackie

5 Aug 2025

·

Stayed 1 night

Beds were comfortable and there was plenty of breakfast options which all looked delicious. My favorite was the waffles.

8

Stephanie

21 May 2023

·

Stayed 1 night

Nice hotel clean but bar didn’t have much selection

8

Jill

24 Feb 2023

·

Stayed 1 night

Very clean, updated, modern space. Restaurant served a decent breakfast, even though it wasn't included as part of the hotel room fee.

10

Autumn

21 Jul 2025

·

Stayed 1 night

We loved this hotel! Check in was quick & easy. Have a restaurant & bar. Little store. Room was clean & spacious. Big bathroom. Lots of sitting room including a couch. Pool & hot tub were big. Lobby had a reading/relaxing nook. Cold water. Breakfast buffet was ok, a bit pricey. Kids eat free. Staff was all nice & friendly. Plenty of parking. Right off of the freeway but could not hear any traffic. 10 minutes to Great America. Close to restaurants & shopping. Good price. Would definitely stay here again!

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$148
February	US$148
March	US$158
April	US$145
May	US$147
June	US$179
July	US$139
August	US$158
September	US$170
October	US$168
November	US$138
December	US$122

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9 $159	10 $134	11 $106	12 $104
13 $128	14 $133	15 $133	16 $154	17 $134	18 $105	19 $105
20 $118	21 $134	22 $134	23 $132	24 $134	25 $105	26 $105
27 $134	28 $134	29 $133	30 $134

Su	Mo	Tu	We	Th	Fr	Sa
				1 $153	2 $105	3 $105
4 $149	5 $153	6 $153	7 $153	8 $153	9 $105	10 $105
11 $153	12 $153	13 $153	14 $153	15 $153	16 $106	17 $106
18 $131	19 $153	20 $153	21 $153	22 $152	23 $105	24 $106
25 $127	26 $153	27 $154	28 $153	29 $153	30 $105	31 $106

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Monthly average prices

About this property

Location

Guest reviews

Very good

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn & Suites Silicon Valley - Milpitas by IHG

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