Holiday Inn Express & Suites - Tulare by IHG

The hotel was fully booked upon arrival and there was no parking available. The staff member on duty suggested I park across the road in a pitch black lot belonging to another business and mentioned that cars do not usually get towed. As a solo female traveler, I explained that I did not feel safe parking in a dark unfamiliar area that far from the hotel. I asked to cancel my reservation given the circumstances but was told it was past the cancellation window despite having made the booking only an hour prior. Of course the hotel would take no responsibility if something were to happen to my vehicle in an unauthorized parking lot. I was traveling on business and could not afford the risk of my car being towed or broken into. I ultimately had to leave and find accommodation elsewhere. Suggesting that a guest park in an unsafe unlit area is inappropriate and irresponsible, especially when safety concerns are clearly expressed.

My best compliment is the bed was wonderful! Didn't eat at hotel! Worst complaint is website said bar/lounge and restaurant. Had none of those. Restaurant perhaps in their mind is the free breakfast that is buffet style which is not a restaurant.

Clean room and facility, super cozy bed. Only spent one night, used the gym, breakfast was good, coffee was great believe it or not! Tip. some road noise being on a major road, but not bad, good value.

Clean

The hotel is clean and in good condition, only the hotel staff is not informed on how to serve the customer!