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Best Western Springfield West Inn - Image 1
Best Western Springfield West Inn - Room
Best Western Springfield West Inn - Room
Best Western Springfield West Inn - Bathroom
Best Western Springfield West Inn - Fitness facility

Best Western Springfield West Inn


Amenities

  • Parking

  • Non-Smoking Rooms

  • Business Center

  • Vending Machines

  • Self Laundry

  • Free Parking

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Property description

Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and a vending machine.
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Guest reviews

What guests think

AI-generated summary based on recent guest reviews

Across recent reviews, Best Western Springfield West Inn earns frequent praise for friendly staff and generally clean, comfortable rooms, but recurring issues include dated spaces, maintenance problems, and ongoing renovations affecting amenities like the elevator and pool.

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Cleanliness

Inconsistent

Rooms

Dated

Service

Mixed

Location

Convenient

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6

Reuben

IAN-logo

last week

·

Stayed 2 nights

The hotel could use sprucing up and cleaning. The hotel was good enough for a quick stay. Breakfast was good. Renovations would be recommended.
The hotel could use sprucing up and cleaning. The hotel was good enough for a quick stay. Breakfast was good. Renovations would be recommended.

4

Yolanda

IAN-logo

last week

·

Stayed 1 night

Treadmill broke. Ceiling cracks. Old. Rundown
Treadmill broke. Ceiling cracks. Old. Rundown

8

Melinda

IAN-logo

2 weeks ago

·

Stayed 2 nights

The room was clean for what it was. Bedding was fresh. Bathroom is small, also pieces of tile were missing. There were also stains on the carpeting.
The room was clean for what it was. Bedding was fresh. Bathroom is small, also pieces of tile were missing. There were also stains on the carpeting.

6

Sheana

IAN-logo

18 Apr 2026

·

Stayed 1 night

Most of the staff was great. At one point there was a gentleman in the lobby, laying on the chairs with his hand down his pants talking on his phone completely disgusting.
Most of the staff was great. At one point there was a gentleman in the lobby, laying on the chairs with his hand down his pants talking on his phone completely disgusting.

2

Kevin

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18 Apr 2026

·

Stayed 1 night

Vending machine didn’t work my room smelled like there was chicken noodle soup boiling in it for the past three weeks. I had to go to the gas station and buy some Lysol to spray.
Vending machine didn’t work my room smelled like there was chicken noodle soup boiling in it for the past three weeks. I had to go to the gas station and buy some Lysol to spray.

429 Riverdale Street, West Springfield, Massachusetts, United States of America

Location

Located in West Springfield, Best Western Springfield West Inn is a 1-minute drive from Connecticut River and 6 minutes from MassMutual Center. This hotel is 3.4 mi (5.5 km) from Holyoke Mall and 3.6 mi (5.8 km) from Eastern States Exposition.

Connecticut River(0.1 Miles)

Big E(0.5 Miles)

Veterans Field(0.8 Miles)

West Springfield Town Common(1 Miles)

Majestic Theatre(1 Miles)

Riverdale Shops(1 Miles)

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Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

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Check-in

Check-out

From 15:00 to 00:00

Before 11:00


Good to know

Additional policies and info about this property.

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