Red Roof Inn PLUS+ West Springfield

We were kept up by other guests arguing outside of our room. I didn’t feel comfortable leaving to go out for dinner. It was very uncomfortable and loud. Very vulgar language and I was afraid to complain for fear of retaliation. Security is lacking

Large room with king bed. Comfortable. Quiet.

Front desk staff was nice and the room was clean

The front desk person was great. The room was clean but smelled terrible. (The window didn’t open so we couldn’t air it out.) The floors were slimy but probably just from the cleaning products. The refrigerator froze everything solid. But, if you just need a place to stay the night with a solid shower and bed, this is a good value.

We didn't ask to use the safe, didn't use the safe, and got charged the fee for it, plus tax--it says on the reservation can be charged not will be charged--we would appreciate a refund for it if possible please. Thanks