Is parking available at the hotel?

Yes, free self-parking is available on-site.

What are the check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

Where is the hotel located in relation to nearby attractions?

The hotel is located within a 10-minute drive of MassMutual Center and MGM Springfield, approximately 5.1 miles from Naismith Memorial Basketball Hall of Fame and 8 miles from Six Flags New England.

Does the hotel have a swimming pool?

Yes, the hotel features an indoor pool and an outdoor heated pool.

What are the hotel's policies regarding children?

Up to 2 children 18 years old and younger can stay free when occupying the parent or guardian's room, using existing bedding.

Comfort Inn & Suites West Springfield Hotel

Average nightly price at Comfort Inn & Suites West Springfield by month, last 12 months (USD)
Month	Average price
January	US$111
February	US$105
March	US$106
April	US$117
May	US$127
June	US$142
July	US$123
August	US$112
September	US$139
October	US$136
November	US$123
December	US$100

What guests think

At Comfort Inn & Suites West Springfield, guests frequently praise the friendly staff and the quiet, convenient location near highways and dining, while noting aging facilities, inconsistent cleanliness, and room and building maintenance issues that affect overall comfort.

Experiences with the pool and hot tub vary widely, from hot and relaxing to overly chlorinated, broken, or closed; the fitness room receives occasional praise. Rooms are often dated and can suffer from weak showers, HVAC problems, malfunctioning fixtures, or noise, though some have fireplaces and comfortable beds. Breakfast is generally appreciated for its options and attentive staff, but seating can be crowded and service ends early on some mornings. Expect a simple stay with useful amenities but uneven upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool and hot tub feedback is mixed—some guests enjoyed them, while others found them overly chlorinated, broken, or closed; the fitness room earns occasional praise. Free parking is appreciated, and there were a few reports of elevator outages.

Related guest reviews

4

Amy

22 Mar 2025

·

Stayed 1 night

The hotel is dirty and falling apart. The hot tub was broken which was one of the main reasons we chose this hotel. I would not stay here again.

2

Karla

2 Apr 2023

·

Stayed 2 nights

Pool was closed and that was part of why we rented from this hotel. Room was dingy and outdated.

4

Melissa

1 Aug 2024

·

Stayed 2 nights

This property had good ratings on Expedia for cleanliness but we did not find that to be the case. The property is badly in need of updating. Our bathroom was not very clean and there was no light in the shower at all. The room was dark and dingy, and late on our second night there, we found that there were bugs on the ceiling, dropping stuff onto the bedside table below. We informed the staff in the morning and were able to get one night (out of 2) refunded (later, via Expedia -we had no problem at all dealing with them and getting the refund.). Breakfast was okay, but crowded - not enough places to sit. Gym was pretty good - a few machines and free weights. We didn't use the pool, so I can't comment about that. The hallways were dark and they had scent machines trying to make things smell better, but the scent being pumped in was overwhelming. There were people smoking weed on a bench right outside the back door, which we had to keep walking past to get to and from our room. Wanted to use the laundry room, but there was only one washer and one dryer and people waiting, so we drove to a local laundromat to do our laundry instead. There is a Friendly's just down the road, as well as a GREAT donut spot called Donut Dip. Overall, the general area seemed safe enough, but this place is badly in need of a deep cleaning and an update.

10

Peter

28 Nov 2024

·

Stayed 1 night

The staff was fantastic! Fitness room was clean and fresh, breakfast was well managed and fully stocked!

2

Maria

22 Jun 2025

·

Stayed 1 night

Pool over pack

4

Courtney

9 Dec 2024

·

Stayed 1 night

There were dry wall patches on the ceiling, you could barely walk between the bed and dresser/cabinet, hallway carpet and elevator floor was nasty, pool burned ears and nose, someone stood at the breakfast area door and watched everyone eat like a creep. Night check in people were nice.

10

ryan

2 Dec 2023

·

Stayed 1 night

It was good for our nights stay. Hot tub was nice. Pool is cold.

10

Brian

28 Sept 2025

·

Stayed 1 night

Staff was friendly. Quiet location. Free breakfast, free parking and a swimming pool were all great benefits.

10

Alaina

28 Dec 2023

·

Stayed 1 night

Comfortable beds! Convenient location. The hot tub was hot and large. Only downside was a shower in need of repair, and cleaner water in the pool.

8

Carter

19 May 2024

·

Stayed 2 nights

Front desk rarely up front, elevators out for a while. Unclean in general. Actual room was good

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Cleanliness

Cleanliness is inconsistent, with repeated reports of mold in bathrooms, musty odors, dusty or dingy areas, and overpowering hallway air fresheners; some guests did find rooms very clean. Exterior and lobby cleanliness also drew criticism at times.

Related guest reviews

6

pat

13 Sept 2025

·

Stayed 1 night

Very pricey, outdated, Saturday morning [included] breakfast only until 9. The free all day coffee was hot and delicious. The place was very clean [except for the huge cob webs on the ceiling in the lobby] but the air freshener in the halls was sickening. It wasn't as bad in the room, but very unnecessary.

10

Elvin

22 Sept 2025

·

Stayed 2 nights

Definitely will come back next year , staff very nice & the place plus the pool are very clean

4

Angelo

10 Jan 2025

·

Stayed 1 night

Not bad. Heating/ac unit was gross. Mold in vents not cleaned. Bathroom toilet and shower had hair in it. Room smelt musty.

4

Debbie

17 May 2025

·

Stayed 1 night

The bathroom was dirty. Overall not clean in all atras of the hotel.

4

Laurie

7 Oct 2025

·

Stayed 3 nights

Room was dusty and bathroom shower was moldy. Housekeeping staff knocked on door and asked if we wanted our room cleaned they never made the bed up all they did was dump the trash can. The hot tub was extremely hot to where you couldn't even sit in it. Parking lot was clean so that was good when entering the main hallway the smell of air freshener was overwhelming so if you have breathing problems don't book here.

4

Melissa

1 Aug 2024

·

Stayed 2 nights

This property had good ratings on Expedia for cleanliness but we did not find that to be the case. The property is badly in need of updating. Our bathroom was not very clean and there was no light in the shower at all. The room was dark and dingy, and late on our second night there, we found that there were bugs on the ceiling, dropping stuff onto the bedside table below. We informed the staff in the morning and were able to get one night (out of 2) refunded (later, via Expedia -we had no problem at all dealing with them and getting the refund.). Breakfast was okay, but crowded - not enough places to sit. Gym was pretty good - a few machines and free weights. We didn't use the pool, so I can't comment about that. The hallways were dark and they had scent machines trying to make things smell better, but the scent being pumped in was overwhelming. There were people smoking weed on a bench right outside the back door, which we had to keep walking past to get to and from our room. Wanted to use the laundry room, but there was only one washer and one dryer and people waiting, so we drove to a local laundromat to do our laundry instead. There is a Friendly's just down the road, as well as a GREAT donut spot called Donut Dip. Overall, the general area seemed safe enough, but this place is badly in need of a deep cleaning and an update.

4

Melissa

22 Sept 2024

·

Stayed 1 night

The property was pretty dingy. The first room had black mold in the bathroom. We were offered an upgrade to a suite with wallpaper that was falling down and furniture that looked in very used condition.

6

Peter or Nathalie

15 May 2025

·

Stayed 3 nights

This is not a very clean or new property like the photos show. Bed sheets were clean, the rest needs an upgrade. Very old hotel.

4

Caitlin

22 Oct 2024

·

Stayed 1 night

Room was dirty, shower had mold, stains on the sheets. Fine for one night, but wouldn’t stay again.

4

Doris

26 Sept 2023

·

Stayed 2 nights

This particular Comfort Inn is very poorly maintained, which is noticeable even before you get in the door. The front entrance is like red with cigarette butts, the shrubbery is unattractive due to large weeds, the floor in the entrance is dirty. The screens on windows are torn. If we had had another option we wouldn’t have stayed , but it was just a place to lay our head as we were passing through. Very disappointing.

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Rooms

Rooms are dated and frequently need maintenance, with complaints about weak or broken showers, HVAC problems, nonworking fixtures or remotes, tight layouts, and mismatched bed sizes, though some have fireplaces and comfortable beds.

Related guest reviews

6

Rebecca

11 Jul 2025

·

Stayed 4 nights

The room was very nice, and the bed was very comfortable. The bathroom sink dripped the whole stay, and water dripped outside the window from somewhere upstairs constantly. Housecleaning was there every day even though the sign said they would only clean every third day. The front desk clerk at check- in was dressed very unprofessionally-all in black, goth style, with knee-high boots, stockings, and choker-chain necklace.

6

matthew

26 Jan 2025

·

Stayed 1 night

The place was okay. The major problem was the room. The heat went in and out all night. Eventually it was just blowing cold air, we had to shut it off. The shower was broken, the handle on the shower didn't work. There was very little water pressure, and no hot water for morning showers. I probably will not stay here again.

8

Gavin

15 Jan 2025

·

Stayed 1 night

Nice rooms

4

Courtney

9 Dec 2024

·

Stayed 1 night

There were dry wall patches on the ceiling, you could barely walk between the bed and dresser/cabinet, hallway carpet and elevator floor was nasty, pool burned ears and nose, someone stood at the breakfast area door and watched everyone eat like a creep. Night check in people were nice.

8

Jeffrey

13 Mar 2025

·

Stayed 1 night

We had a great room with a fireplace very relaxing and a great surprise for our valentines get away. Thanks

6

Steve

29 Jul 2025

·

Stayed 1 night

Refrigerator was turned to zero (off) so i had to rely on my cooler w ice, bathroom vent didnt work and had 2" of filth inside, tv remote didnt function. For what it was, it was otherwise clean just outdated compared to other hotels. Should have been cheaper cost for the stay

8

BRADFORD

24 Sept 2025

·

Stayed 2 nights

Room was clean but furniture is a little dated. Hotel is close to shopping and restaurants. No safe in the room.

10

Alaina

28 Dec 2023

·

Stayed 1 night

Comfortable beds! Convenient location. The hot tub was hot and large. Only downside was a shower in need of repair, and cleaner water in the pool.

2

Qwentien

19 Jan 2025

·

Stayed 1 night

The room was dirty with dried blood on the door frame, we booked two queen size beds and ended up with two full size, there was toilet paper behind the toilet and the shower was filthy we didn’t even use it. The pool had so much chlorine it burned your eyes just from the smell. The caisher who checked us in was rude with no personality what so ever and when I went down to ask for an extra pillow I was told they couldn’t get me one because they were alone and couldn’t leave the desk. This was after I stood there for 5 minutes before finally saying excuse me to get the lady off her phone

6

stacey

15 Nov 2024

·

Stayed 1 night

Property has not been updated in a long time. Run down. Tiles chipped in shower. Uncomfortable furniture

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Service

Service is generally friendly and helpful at check-in and breakfast, with several mentions of accommodating staff. Some guests reported miscommunication about late checkout, key card problems, and difficulty getting assistance.

Related guest reviews

4

Robert

14 Oct 2024

·

Stayed 2 nights

Key card kept turning off and vending machines out of date

10

Alexandra

13 Apr 2025

·

Stayed 3 nights

The staff were very nice, the young man working breakfast in the morning was amazing super friendly. The night front desk who was working at check in was very sweet. As was the women at check out and housekeeping. Great staff!

10

Amber

28 Jun 2024

·

Stayed 2 nights

Staff was beyond accommodating. Front desk super sweet and ready to answer any question I had. Helpful with area info. Knew when the best times to adventure were.

8

Heather

1 Sept 2024

·

Stayed 1 night

I had a super great stay! Only negative was I called for a late checkout and was told yes then the hotel got mad at me for not knowing it. It was clean the the tv’a worked.

10

Charles

28 Jun 2025

·

Stayed 1 night

Great customer service and quiet area with a lot of close restaurants

10

Brian

28 Sept 2025

·

Stayed 1 night

Staff was friendly. Quiet location. Free breakfast, free parking and a swimming pool were all great benefits.

2

Qwentien

19 Jan 2025

·

Stayed 1 night

The room was dirty with dried blood on the door frame, we booked two queen size beds and ended up with two full size, there was toilet paper behind the toilet and the shower was filthy we didn’t even use it. The pool had so much chlorine it burned your eyes just from the smell. The caisher who checked us in was rude with no personality what so ever and when I went down to ask for an extra pillow I was told they couldn’t get me one because they were alone and couldn’t leave the desk. This was after I stood there for 5 minutes before finally saying excuse me to get the lady off her phone

4

Lisa

9 Feb 2025

·

Stayed 2 nights

Some shady characters hanging in front of building. Clerk at front desk was nice enough, but after walking with multiple bags/luggage, all the way down to the end of the hallway to the room I was assigned, the room keys did not work. Had to walk all the way back to the front desk for the clerk to say "Oh sorry. My bad, I forgot to program the keys". Finally walked into a room that had an awful smell to it (can't describe, but not good), rug was dirty, microwave was dirty and made a loud noise once it was turned on, coffee/tea maker was also dirty. Bed was not comfortable, comforter made out of some strange paper like material. Exit door at the end of the hall near my room was open to the public. I know this because I originally parked in front, but then moved it to the exit door near my room to be closer when coming & going. People in and out till all hours, banging on room doors saying "I know you're in there! Open the door!" I did not feel safe at all. Was supoosed to stay 2 nights, but checked out after the 1st night. Didn't care that I was going to lose the money for the 2nd night, I just wanted to get out of there. Would not recommend this accommodation to anyone.

10

Chad

28 Jul 2024

·

Stayed 1 night

The front desk agent was very nice. She checked us in qickly. She upgraded us as I am a Choice member. She gave directions and information on the surrounding area. The continental breakfast was great and lots of options.

2

Richard

14 May 2025

·

Stayed 2 nights

Booked a room for multiple days but broke down and didn’t check in the first day, got to the hotel to find out they sold my room to someone else and wouldn’t reimburse my money. Even tho I had already payed for the room for 3 days I tried to check in at 11:30 the next morning and I was told they sold my room and keeping my money due to no show???

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Location

Quiet, tucked away in a commercial area near I-91 and close to shopping and dining; several guests found it convenient, while a few described it as desolate.

Related guest reviews

8

Jan

8 Nov 2024

·

Stayed 5 nights

Nice quiet location, easily accessible to shopping and dining.

10

Wendy

28 Oct 2024

·

Stayed 1 night

Conveniently located off 91 ! Would stay there again

8

James

9 Sept 2024

·

Stayed 2 nights

The room was clean as well as indoor common areas, but the pool area, outside sun patio and the exterior of the hotel itself could use a good power washing. The hotel is in a commercial / professional office complex across from an indoor ice rink but is quiet and safe at night.

10

Richard

17 Jul 2024

·

Stayed 3 nights

Our second time staying here. Close to springfield great restaurants around the area as well. The staff is very friendly and helpful.

10

Elizabeth

22 Oct 2023

·

Stayed 2 nights

Quiet and good service- closevto Northampton

10

Jordan

11 Jul 2023

·

Stayed 1 night

This was hidden away in an industrial park. with that it was nice and quiet.

8

BRADFORD

24 Sept 2025

·

Stayed 2 nights

Room was clean but furniture is a little dated. Hotel is close to shopping and restaurants. No safe in the room.

10

Brian

28 Sept 2025

·

Stayed 1 night

Staff was friendly. Quiet location. Free breakfast, free parking and a swimming pool were all great benefits.

8

DANIEL

29 Jul 2024

·

Stayed 2 nights

Quiet location

8

Katherine

10 Nov 2023

·

Stayed 1 night

It was easy to get to the highway, gas and food. Seemed like a safe location.

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Dining

Breakfast is broadly well reviewed for variety and helpful attendants. Downsides include early closing on some mornings, crowding, and an isolated complaint about illness.

Related guest reviews

6

pat

13 Sept 2025

·

Stayed 1 night

Very pricey, outdated, Saturday morning [included] breakfast only until 9. The free all day coffee was hot and delicious. The place was very clean [except for the huge cob webs on the ceiling in the lobby] but the air freshener in the halls was sickening. It wasn't as bad in the room, but very unnecessary.

6

Kathleen

29 Sept 2024

·

Stayed 2 nights

Room was ok ! No liquid dish detergent , no utensils, and only 1 regular coffee. I tried what appeared to be drawers and cabinets but they did not open! Dish washer didn’t appear to work. Put dishes in and turned on but never cleaned them. Dishes and such were not real clean when we went to use them. Curtains were off their hooks and counter was sticky. Our room w as close to the ice machine and staff rooms. Ice machine didn’t bother us as we knew it was there but what did definitely bother us is at 6 AM is when the staff came in how LOUD they were! Breakfast on Sunday was until 9 but the staff was very eager and did start to close down and clean before 9. There still were people eating!!!!! I realize the staff has to start working but they need to quiet down!!!

8

Karen

19 May 2024

·

Stayed 3 nights

Nice little complimentary breakfast with a few hot items.

6

Danielle

31 Aug 2024

·

Stayed 3 nights

I didn’t love a few cleanliness aspects of the room/pool but as a mom with her kiddos I’d say it was a great environment. Better structure around the waffle maker would be cool. I couldn’t leave my 4 & 6 yr old at a table alone with that many people bustling about. We waited well over an hour for a darn waffle.

4

MaryEllen

26 Jun 2023

·

Stayed 1 night

We ate the breakfast and I threw up for the rest of the day and missed my daughters lacrosse tournament and had to drive home 2 hours while pulling over to throw up. Awful!!!!

8

menderes

6 Jun 2025

·

Stayed 2 nights

Our room and the bathroom was very nice and clean and the young man tending to the breakfast was very helpful and nice.

10

Brian

28 Sept 2025

·

Stayed 1 night

Staff was friendly. Quiet location. Free breakfast, free parking and a swimming pool were all great benefits.

10

Chantay

3 Jun 2024

·

Stayed 2 nights

I booked the trip last minute and the price was decent for the amenities I wanted. I called the hotel because there was no way I could check in by 3pm. The staff assured me it was not a problem. We made it there around 8 and check in was easy. Decent size room, clean, had a microwave and fridge which was needed. Pool looked great but didn’t have bathing suits. It was quiet, and I slept well. The next day I was pleasantly surprised by the breakfast options and everything was delicious. The juice was chilled and coffee perfect. They had blueberry batter for the waffle maker. I was in heaven. I checked out at 11 but my son needed a few more minutes and they were so understanding. Nobody made us feel uncomfortable. Friendly helpful staff. It was also close to food, gas stations, etc. Would recommend and stay at comfort suites inn again!

10

Angela

6 Apr 2024

·

Stayed 1 night

The hotel was clean and the breakfast was excellent.

8

JAMES M

21 Sept 2024

·

Stayed 2 nights

Breakfast was better than most motel offerings.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $132	2 $124	3 $124	4 $123	5 $123	6 $145	7 $167
8 $127	9 $122	10 $126	11 $135	12 $135	13 $302	14 $302
15 $124	16 $114	17 $114	18 $116	19 $132	20 $233	21 $233
22 $119	23 $120	24 $122	25 $125	26 $123	27 $105	28 $115
29 $116	30 $115

Su	Mo	Tu	We	Th	Fr	Sa
		1 $108	2 $106	3 $109	4 $123	5 $121
6 $122	7 $105	8 $105	9 $106	10 $106	11 $113	12 $113
13 $103	14 $105	15 $105	16 $106	17 $106	18 $108	19 $111
20 $103	21 $105	22 $102	23 $106	24 $115	25 $107	26 $108
27 $103	28 $106	29 $105	30 $107	31 $111

Comfort Inn & Suites West Springfield

Prices for Comfort Inn & Suites West Springfield

Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed with Sofa Bed, Accessible (Efficiency, Upgrade)

Standard Room, 2 Queen Beds

Room, 1 King Bed, Accessible

Standard Room, 1 King Bed

Guest reviews of Comfort Inn & Suites West Springfield

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

FAQs about Comfort Inn & Suites West Springfield

Prices for upcoming dates