Name: Candlewood Suites-West Springfield by IHG
Address: 572 Riverdale Street, West Springfield, Massachusetts, United States of America, West Springfield, Massachusetts, US
Price range: US$97–US$265 per night
Rating: 8.15

What guests think

At Candlewood Suites-West Springfield by IHG, travelers highlight friendly staff, comfortable suites with kitchenettes, and a convenient location near dining and highways, while noting the older, extended-stay feel and variability in maintenance and amenities across stays.

Many guests found rooms clean, but several reported inconsistencies such as pests, stained hallway carpets, lingering odors, and occasional mold or grime. Facilities feedback is mixed: the indoor pool and hot tub range from enjoyable to closed or chemically harsh, some gym equipment is down, and the lone elevator can be very slow. Kitchens in the suites and nearby dining are handy because there is no on-site breakfast, so this is best for self-sufficient stays where value matters more than modern finishes.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Indoor pool and hot tub get mixed reviews—some enjoyed them, others faced closures, harsh chemicals, or a dated basement setting; gym equipment is sometimes out of order, and the single elevator can be very slow.

Related guest reviews

10

Steven

30 Jun 2025

·

Stayed 1 night

Everything was great. The pool and the hot tub sucked. It was kind of like being in a dungeon.

6

Jessica

27 May 2025

·

Stayed 2 nights

I was pleased with my stay overall. The only thing that I was bummed about was the pool. The chemicals were so strong, my 4 year old and I both had red hot skin and burning eyes for two days after. We only went in the pool for an hour and would've spent much more time in it if we could've.

4

Norma

22 Jun 2025

·

Stayed 2 nights

The suite had a musty weird funky smell to it, the sofa was gross not clean, the arm rest to the sofa was dirty. I wanted to sleep on the sofa bed but afraid too. The livingroom was cooler then the bedroom. If you want the bedroom to be cooler during hot weather you have to leave the a/c on 60 degrees. Sadly the pool & hot whirlpool was broken down. Good thing the front and staff were sweet and friendly I loved and appreciated that. The bed was comfortable, the kitchen/dining area and bathroom was okay.

4

Justin

20 Jun 2025

·

Stayed 2 nights

Don’t be misled by the pictures on hotels.com. This place was a dump. Crappy neighborhood, old and outdated hotel. Pool was closed. None of the streaming on the tv worked. Hallways had a distinctly weird smell. Magnetic cards and “readers” in the door were ancient and had to be re-magnetized during stay. Beds were comfy though. Not worth the price, for an extra $20 a night you could stay somewhere much better.

10

Denise

14 Apr 2025

·

Stayed 1 night

The hotel was very nice. There were some machines in the gym that were broken.

10

Roselyn

3 Jun 2024

·

Stayed 1 night

The hospitality was great and we were impressed with the 24/7 coffee station along with the grab and go items in the store. In addition, the hot tub jets were exceptional and the pool was good too.

8

Deborah

20 Jul 2023

·

Stayed 7 nights

I spent a week while my son was at UMass Amherst for a weeklong workshop. Let me start off by saying this was not a vacation for me, it was an unplanned last minute thing and I needed a place to stay that was within my budget. That being said…it was a decent enough place to stay. The people that worked the front desk were very friendly and helpful. My stay started off great and then it sounded like someone was moving furniture above me all night long for a few nights. This hotel appears to have short (or long) term residents living there. I liked that the room had a full kitchen with a regular sized fridge. The hotel did not serve breakfast but did have a little store with free coffee. The store had what you needed in a pinch (I splurged on some Ben & Jerry’s ice cream) but grocery stores aren’t far and with a kitchen in the room I brought my own food in. The pool is in the basement of the building next to the inner workings of the hotel. It looked decent but I would’ve only used it if it was outside. I was excited that there was a gym until I saw that it was shared with the guest laundry room and it was extremely hot & stuffy in there because of the dryers running. There was a nice covered area outside that had grills and I noticed it was used a lot by the guests. There’s not a lot to do in the surrounding are (except a mall) but the ocean is only an hour away in New Haven, CT. I did head to the Dr. Seuss museum and enjoyed seeing 5 different museums for one price.

10

Richard

17 Mar 2025

·

Stayed 2 nights

Great rooms clean and great hot tub and pool

10

Madison

12 Apr 2025

·

Stayed 1 night

Room and staff were nice, lots of restaurants nearby! Loved the hot tub and pool 👍👍👍

10

Susan

3 Jun 2023

·

Stayed 2 nights

Comfortable rooms, freindly helpful staff, coffee breakfast, available cream, sugar, and other snacks. Computer and printer available. Jacuzzi and indoor pool on lower level. Only complaint- 1 elevator, very slow

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Cleanliness

Many guests found rooms clean, but others noted inconsistencies including cockroaches, stained and worn carpets, lingering odors, and occasional mold or hot-water issues.

Related guest reviews

6

Kelly

12 May 2025

·

Stayed 1 night

Our stay was fairly average. The room was clean enough and all the of the team members at the hotel were friendly and welcoming. The elevator was having issues and the carpeting in the stairways really needed to be cleaned better or replaced. Hallways were loud and being on the second floor the people above us were loud pretty late. Overall it was adequate for what we needed.

4

Lindsey

20 Jul 2025

·

Stayed 2 nights

Food splattered on door and hand rail in bathroom along with the wall in the bedroom. Bathroom has soap stains Cheap vibes but a place to sleep

8

Anthea

14 Oct 2024

·

Stayed 6 nights

The elevator from a horror story. Carpet needed replacement. Gym equipment could be maintained. We had 2 beds in our room and one bed was well used on one side as it leaned. So we had to use the other bed. However we did like the idea of the kitchenette, and no one coming in our room daily to clean, and we had a shop downstairs for food items to cook. Thank you.

10

monica

25 Apr 2025

·

Stayed 1 night

Rugs are nasty

4

Norma

22 Jun 2025

·

Stayed 2 nights

The suite had a musty weird funky smell to it, the sofa was gross not clean, the arm rest to the sofa was dirty. I wanted to sleep on the sofa bed but afraid too. The livingroom was cooler then the bedroom. If you want the bedroom to be cooler during hot weather you have to leave the a/c on 60 degrees. Sadly the pool & hot whirlpool was broken down. Good thing the front and staff were sweet and friendly I loved and appreciated that. The bed was comfortable, the kitchen/dining area and bathroom was okay.

10

Sarah

3 Nov 2025

·

Stayed 1 night

We had a great experience here. Very nice staff, very clean room.

4

Justin

20 Jun 2025

·

Stayed 2 nights

Don’t be misled by the pictures on hotels.com. This place was a dump. Crappy neighborhood, old and outdated hotel. Pool was closed. None of the streaming on the tv worked. Hallways had a distinctly weird smell. Magnetic cards and “readers” in the door were ancient and had to be re-magnetized during stay. Beds were comfy though. Not worth the price, for an extra $20 a night you could stay somewhere much better.

4

JoAnn

31 Aug 2023

·

Stayed 2 nights

The hotel is tired looking. Rugs extremely worn and dirty in hallways. We had only 1 burner that worked on stove. When turned on ice maker in refrig ended up with water filling base of refrigerator. Air conditioning unit was extremely loud when running. Window Screen was falling out. My son was able to fix that so was able to open window. Spoke to staff and nothing was done to address issues.

4

Kelly

1 Aug 2025

·

Stayed 1 night

I found a cockroach in the silverware drawer before checking out. When I let the front desk employee know he simply said: ok I’ll let management know. I think at least an apology would be appropriate. The carpet in front of our door was stained and frayed. The whole place seemed like it needed a deep clean. The bed was comfortable. The pool/hot tub, although weirdly in the basement, was ok to spend some time in.

6

CHRIS

20 May 2024

·

Stayed 1 night

Bathroom door was missing a piece of the lock so wouldn't close tightly. Black mold where the toilet seat (that was loose) joins the bowl. Shower head had too much pressure and actually was painful to shower as there was no adjustment available to the flow. Bed was comfortable and room was clean.

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Rooms

Suites are spacious with full kitchenettes and comfortable beds, but décor is dated and noise from HVAC and neighboring rooms can carry; some beds feel smaller than expected.

Related guest reviews

10

Justin

2 Jun 2025

·

Stayed 1 night

I only stayed one night for work but for the price you can’t beat this place. A little dated but clean and comfortable. I will definitely stay again if I’m working in the area.

8

James

18 Apr 2024

·

Stayed 2 nights

Complete kitchen was nice

8

Colleen

27 Nov 2023

·

Stayed 2 nights

Rooms were clean and beds comfortable enough. Only complaint about the beds is the mattress cover and bottom sheet kept slipping off. The heating/cooling unit is extremely noisy. Bathrooms were clean and ample amount of amenities were available. hallway carpeting needs replacing and the walls. On our floor, there what appeared to be a homeless person, or someone who didn’t belong there, sitting on the floor and randomly walking around

10

TIm

21 Jul 2025

·

Stayed 1 night

Full size fridge and freezer in the kitchenette, comfortable bed

8

Cindy

12 Apr 2024

·

Stayed 1 night

Very nice suites with an awesome kitchenette. Beds and pillows very comfortable and recliner a plus!

4

Justin

20 Jun 2025

·

Stayed 2 nights

Don’t be misled by the pictures on hotels.com. This place was a dump. Crappy neighborhood, old and outdated hotel. Pool was closed. None of the streaming on the tv worked. Hallways had a distinctly weird smell. Magnetic cards and “readers” in the door were ancient and had to be re-magnetized during stay. Beds were comfy though. Not worth the price, for an extra $20 a night you could stay somewhere much better.

8

Florence

13 Aug 2024

·

Stayed 2 nights

A well-run motel designed for long stays. No maid service is offered for stays less than a week, although the front desk will provide clean towels. The rooms showed some wear, but overall were clean and comfortable. The bed was excellent, the air conditioning very noisy. The only ice other than that made by the room refrigerator's ice maker (mine didn't work) are some cubes in a downstairs cooler. The desk people were extremely pleasant and helpful.

6

Joemarie

3 Apr 2024

·

Stayed 4 nights

Everything was nice, the only bad thing was that the ed felt like a Full size.

6

R A

26 May 2025

·

Stayed 4 nights

We liked how easy it was to get to/from the hotel in West Springfield, how many resources (grocery stores, etc) were close by, and the layout of the room with a little kitchenette, but the slam of auto-closing doors and the sound of foot traffic in the room above us was unbelievably clear and disturbingly loud. I had sleeping earbuds in and could muffle both but my wife wasn't so lucky. I'd stay here again but not without ear plugs.

6

Karen

18 Feb 2025

·

Stayed 1 night

Front desk staff was very nice. Very good area with lots of restraurants, easy highway access. Property is old especially the bathrooms and the room heating/cooling units. Extremely loud! BUT our room and property was clean and the beds were very comfortable.

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Service

Service is often praised as friendly and helpful, though a few guests reported rude or unresponsive interactions, sparse front-desk coverage, and poor handling of booking or noise issues.

Related guest reviews

10

Arelys

26 Feb 2023

·

Stayed 3 nights

The staff was wonderful, thank you to the managers great help.

2

John

6 Apr 2025

·

Stayed 2 nights

Expedia booked me for 2 nights. When we arrived, we were told there was “a glitch” in their system and that we did not have a room for the night. They did nothing to help remedy the situation and told us to talk to Expedia about a refund.

8

Kristin

28 Aug 2025

·

Stayed 2 nights

I was able to check in early and accomodations were great.

4

Michael

26 Dec 2024

·

Stayed 1 night

Perhaps my review is tainted by my experience, but I left the property early and checked into another hotel. Front desk staff member could not have cared less. Police officers were in the lobby at check in looking for people. Then I heard a loud bang on my door as I was napping. I was greeted by 2 officers looking for “people”. I got very nervous and left.

10

Deborah

13 Nov 2025

·

Stayed 6 nights

Desk folks were amazing

10

Sarah

3 Nov 2025

·

Stayed 1 night

We had a great experience here. Very nice staff, very clean room.

6

Kenneth R

19 Apr 2025

·

Stayed 7 nights

There always room for improvement such as someone covering the front desk at all times. Nice to have free laundry available but the dryers takes about three times to dry your cloths. Hot tub was nice, pool was cool. Staff was friendly.

2

Alexis

21 Apr 2025

·

Stayed 1 night

I was kicked out because my one year old was walking on the floor and the employee at the desk claimed that he was making too much noise and that the person below me made a noise complaint when I went down stairs no one was below me the front door where the lobby is was directly below my room the woman at the front desk was ride and disrespectful and discriminatory towards my child. Also the employee at the desk had me wait u til she finished her personal phone call before she checked me in. She refused to giver her name so that I could properly make a report about my experience.

4

Karina

15 Oct 2024

·

Stayed 2 nights

The person at the front desk was pretty stand offish. The keys kept disabling and the elevators were slower than molasses.

10

Emma

30 Aug 2025

·

Stayed 2 nights

Regardless of the property condition because it’s outdated, it’s the accommodation and friendliness of the staff matters to me. They happily provided us with our immediate needs. Keep up the good work

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Location

Convenient to I 91, the Big E, downtown Springfield, and many restaurants and shops, making errands and attractions easy to reach.

Related guest reviews

10

Lisa

9 Nov 2024

·

Stayed 1 night

Im a repeat guest and I love the distance to the event im visiting. It's quiet, safe, and close to dining. And the beds are comfy.

10

carrie

25 Feb 2025

·

Stayed 2 nights

Our stay was great at the Candlewood Suites. All of the staff were wonderful and very accommodating. The kids loved the pool and the snack room. Also, the one bedroom room was great for families and the bed was very comfortable. The location was great to go to the basketball hall of fame and MGM. It was also only 50 minutes to skiing.

10

Kenneth

19 Feb 2025

·

Stayed 2 nights

Nice place to stay. Several good eateries and other shopping within a few miles, not far from Holyoke mall (one of the areas largest). Minutes from the Big "E" (Eastern States Exposition) grounds. Only real complaint: the room's two rolling desk chairs are extremely uncomfortable for sitting more than a few minutes at a time.

6

R A

26 May 2025

·

Stayed 4 nights

We liked how easy it was to get to/from the hotel in West Springfield, how many resources (grocery stores, etc) were close by, and the layout of the room with a little kitchenette, but the slam of auto-closing doors and the sound of foot traffic in the room above us was unbelievably clear and disturbingly loud. I had sleeping earbuds in and could muffle both but my wife wasn't so lucky. I'd stay here again but not without ear plugs.

8

Kenny

4 Oct 2023

·

Stayed 3 nights

It was quiet, pretty good dining options in the area. Missing a channel guide in the room, other than that stay was very good

10

Susan

18 May 2025

·

Stayed 2 nights

Convenient and in a good area. Close to many dining options. The bathroom is spacious but lacks bars to hang your wet towels

10

Jennifer

15 Dec 2023

·

Stayed 1 night

We really enjoyed the large hot tub! The rooms had nice kitchenettes, too. Great location for Springfield attractions.

10

Margaret

30 Oct 2023

·

Stayed 4 nights

The property was chosen for price, location, pool & kitchenette. Although the accommodations were a wee bit tired and not brand spanking new, the staff was very friendly and helpful and the room was surprisingly wonderfully equipped for making and eating meals. Unfortunately, I forgot my swimsuit but my husband enjoyed two morning swims. Hotel is very close to restaurants, shops, movie theater and a few short minutes to the Eastern States Exposition Center. It was a great choice for ease of coming & going from a several day horse show.

10

Garold

24 Jun 2025

·

Stayed 1 night

Comfortable. Easy access.

10

Jill

2 Jan 2023

·

Stayed 1 night

Very friendly staff, excellent room condition, very clean! Great overall experience and in a handy location.

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Dining

No on-site breakfast, but free coffee and a small shop are available; in-room kitchens support cooking, and there are many nearby restaurants.

Related guest reviews

6

Felix

24 May 2025

·

Stayed 3 nights

Just didn’t like that there was no breakfast on site gym equipment was down

10

Mark

30 Apr 2025

·

Stayed 1 night

The gift certificate discounts for a breakfast place is excellent creative thinking. Staff was few, but very nice and helpful to the point of volunteering suggestions. Opposite of pushy, very chill, but well kept nice get away

10

moshe

12 Jul 2024

·

Stayed 1 night

Nice, clean, fully stocked kitchen.

8

June

14 Sept 2024

·

Stayed 2 nights

It's great to be able to cook meals during a stay and have separate bedroom . Only thing I didn't like was there isn't an oven.

8

Deborah

20 Jul 2023

·

Stayed 7 nights

I spent a week while my son was at UMass Amherst for a weeklong workshop. Let me start off by saying this was not a vacation for me, it was an unplanned last minute thing and I needed a place to stay that was within my budget. That being said…it was a decent enough place to stay. The people that worked the front desk were very friendly and helpful. My stay started off great and then it sounded like someone was moving furniture above me all night long for a few nights. This hotel appears to have short (or long) term residents living there. I liked that the room had a full kitchen with a regular sized fridge. The hotel did not serve breakfast but did have a little store with free coffee. The store had what you needed in a pinch (I splurged on some Ben & Jerry’s ice cream) but grocery stores aren’t far and with a kitchen in the room I brought my own food in. The pool is in the basement of the building next to the inner workings of the hotel. It looked decent but I would’ve only used it if it was outside. I was excited that there was a gym until I saw that it was shared with the guest laundry room and it was extremely hot & stuffy in there because of the dryers running. There was a nice covered area outside that had grills and I noticed it was used a lot by the guests. There’s not a lot to do in the surrounding are (except a mall) but the ocean is only an hour away in New Haven, CT. I did head to the Dr. Seuss museum and enjoyed seeing 5 different museums for one price.

10

Michelle

21 Jul 2024

·

Stayed 1 night

Love the staff at this property they are so friendly and professional. The rooms are very nice and have a fridge, microwave, stovetop and dishwasher if you wanted to cook. Rooms are clean and quiet. Will definitely be back.

8

Subir

29 May 2023

·

Stayed 2 nights

We went for our a family trip and stayed 2 nights. No free breakfast but had a wonderful kitchen and we loved cooking there. A homely feeling with cleanliness and service of a class hotel.

10

Susan

18 May 2025

·

Stayed 2 nights

Convenient and in a good area. Close to many dining options. The bathroom is spacious but lacks bars to hang your wet towels

10

Margaret

30 Oct 2023

·

Stayed 4 nights

The property was chosen for price, location, pool & kitchenette. Although the accommodations were a wee bit tired and not brand spanking new, the staff was very friendly and helpful and the room was surprisingly wonderfully equipped for making and eating meals. Unfortunately, I forgot my swimsuit but my husband enjoyed two morning swims. Hotel is very close to restaurants, shops, movie theater and a few short minutes to the Eastern States Exposition Center. It was a great choice for ease of coming & going from a several day horse show.

10

Tracy

19 May 2024

·

Stayed 3 nights

This is my 2nd stay at this hotel. While it’s not fancy it’s very clean. The rooms are clean, the beds are super comfortable and there is a gym and washing facilities. There a little shop where you can buy food items to cook, drinks, snacks,some toiletries and washing powder. There is not a breakfast option but there is a Dennys next door. Just down the road there is a supermarkets, several stores, a cinema and several restaurants. There’s also a Starbucks and Macdonald near by. The area is very quiet.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$116
February	US$106
March	US$109
April	US$125
May	US$136
June	US$130
July	US$131
August	US$128
September	US$180
October	US$137
November	US$124
December	US$91

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5 $120	6 $115	7 $118	8 $111	9 $178	10 $169
11 $106	12 $125	13 $122	14 $124	15 $137	16	17
18 $97	19 $134	20 $125	21 $125	22 $132	23 $118	24 $110
25 $111	26 $120	27 $136	28 $142	29 $134	30 $106	31 $110

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $165	16 $124	17 $196	18	19
20	21 $189	22 $265	23	24	25	26
27	28	29	30

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Suite, 1 Bedroom, Roll-In Shower (Mobility Accessible)

Studio Suite, 1 Queen Bed, Accessible Bathtub (Mobility)

Studio Suite, 2 Double Beds

Studio Suite

Studio Suite, 1 Queen Bed

Suite, 1 Bedroom

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Candlewood Suites-West Springfield by IHG

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Prices for upcoming dates