Candlewood Suites-West Springfield by IHG
US$124
/ night
Avg. for November
Prices for Candlewood Suites-West Springfield by IHG
Select dates to see prices and availability
US$124
/ night
Avg. for November
Monthly average prices
Nightly prices at Candlewood Suites-West Springfield by IHG average US$91 in the cheapest month (December) and US$151 in the most expensive month (September), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$116 |
| February | US$106 |
| March | US$109 |
| April | US$125 |
| May | US$136 |
| June | US$130 |
| July | US$131 |
| August | US$120 |
| September | US$151 |
| October | US$137 |
| November | US$124 |
| December | US$91 |
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Nov · US$124
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Most expensive: September (~US$151)
Cheapest: December (~US$91)
About this property
Be sure to enjoy recreational amenities, including an indoor pool, a hot tub, and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and a television in a common a...
Amenities
Be sure to enjoy recreational amenities, including an indoor pool, a hot tub, and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and a television in a common area.
Business amenities
Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free self parking is available onsite.
Dining
Satisfy your appetite at the hotel's coffee shop/cafe, or stop in at the snack bar/deli.
Rooms
Make yourself at home in one of the 71 air-conditioned rooms featuring kitchens with refrigerators and stovetops. 42-inch LED televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include desks and microwaves, as well as phones with free local calls.
Location
When you stay at Candlewood Suites West Springfield by IHG in West Springfield, you'll be in the business district, within a 15-minute drive of MGM Springfield and Six Flags New England. This hotel is 0.5 mi (0.8 km) from Cinemark West Springfield 15 and 0.7 mi (1.2 km) from Eastern States Exposition.
What's nearby
Connecticut River(0.5 Miles)
Cinemark West Springfield 15(0.5 Miles)
Riverdale Shops(0.7 Miles)
Eastern States Exposition(0.8 Miles)
Veterans Field(1.1 Miles)
Majestic Theatre(1.3 Miles)
West Springfield Town Hall(1.4 Miles)
West Springfield Town Common(1.4 Miles)
Josiah Day House(1.4 Miles)
Olympia Ice Center(1.5 Miles)
Roberto Clemente Field(2.6 Miles)
Brightwood Ave. Park(2.7 Miles)
Robinson State Park(2.7 Miles)
Storrowton Village Museum(2.8 Miles)
Eastern States Exposition(2.8 Miles)
Springfield Union Station (ZSF)(3 Miles)
Westfield, MA (BAF-Barnes Municipal)(13 Miles)
Bradley Intl. Airport (BDL)(21.9 Miles)
Boston, MA (BNH-Boston Harbor Seaplane Base)(95.7 Miles)
Logan International Airport (BOS)(95.7 Miles)
Parking
Swimming pool
Non-smoking rooms
Business centre
Dry cleaning
Safe-deposit box
Location
572 Riverdale Street, West Springfield, Massachusetts, United States of America
Connecticut River (0.5 Miles)
Cinemark West Springfield 15 (0.5 Miles)
Riverdale Shops (0.7 Miles)
Eastern States Exposition (0.8 Miles)
Veterans Field (1.1 Miles)
Majestic Theatre (1.3 Miles)
Room options
9
Suite, 1 Bedroom, Roll-In Shower (Mobility Accessible)
Room details
1 Large Double Bed
Sleeps 4
Air ConditioningWi-Fi (Free)Kitchen
9
Studio Suite, 1 Queen Bed, Accessible Bathtub (Mobility)
Room details
1 Large Double Bed
Sleeps 2
Air ConditioningWi-Fi (Free)Kitchen
8
Studio Suite, 2 Double Beds
Room details
2 Double Beds
Sleeps 4
Air ConditioningWi-Fi (Free)Kitchen
1
Studio Suite
Room details
1 Large Double Bed
1 Double Bed
Sleeps 2
Air ConditioningWi-Fi (Free)Kitchen
9
Studio Suite, 1 Queen Bed
Room details
1 Large Double Bed
Sleeps 2
Air ConditioningWi-Fi (Free)Kitchen
11
Suite, 1 Bedroom
Room details
1 Large Double Bed
Sleeps 4
Air ConditioningWi-Fi (Free)Kitchen
Guest reviews of Candlewood Suites-West Springfield by IHG
8.2
Very good
Based on 940 verified reviews
Who stays here?
Business
44%
Couple
13%
Family
32%
Group
5%
Solo
4%
What guests think
AI-generated summary based on recent guest reviews
At Candlewood Suites-West Springfield by IHG, travelers highlight friendly staff, comfortable suites with kitchenettes, and a convenient location near dining and highways, while noting the older, extended-stay feel and variability in maintenance and amenities across stays.
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What guests think
At Candlewood Suites-West Springfield by IHG, travelers highlight friendly staff, comfortable suites with kitchenettes, and a convenient location near dining and highways, while noting the older, extended-stay feel and variability in maintenance and amenities across stays.
Many guests found rooms clean, but several reported inconsistencies such as pests, stained hallway carpets, lingering odors, and occasional mold or grime. Facilities feedback is mixed: the indoor pool and hot tub range from enjoyable to closed or chemically harsh, some gym equipment is down, and the lone elevator can be very slow. Kitchens in the suites and nearby dining are handy because there is no on-site breakfast, so this is best for self-sufficient stays where value matters more than modern finishes.
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AI-generated summary based on recent guest reviews
Facilities
Indoor pool and hot tub get mixed reviews—some enjoyed them, others faced closures, harsh chemicals, or a dated basement setting; gym equipment is sometimes out of order, and the single elevator can be very slow.
Related guest reviews
10
Steven
30 Jun 2025
·
Stayed 1 night
Everything was great. The pool and the hot tub sucked. It was kind of like being in a dungeon.
Everything was great. The pool and the hot tub sucked. It was kind of like being in a dungeon.
6
Jessica
27 May 2025
·
Stayed 2 nights
I was pleased with my stay overall. The only thing that I was bummed about was the pool. The chemicals were so strong, my 4 year old and I both had red hot skin and burning eyes for two days after. We only went in the pool for an hour and would've spent much more time in it if we could've.
I was pleased with my stay overall. The only thing that I was bummed about was the pool. The chemicals were so strong, my 4 year old and I both had red hot skin and burning eyes for two days after. We only went in the pool for an hour and would've spent much more time in it if we could've.
4
Norma
22 Jun 2025
·
Stayed 2 nights
The suite had a musty weird funky smell to it, the sofa was gross not clean, the arm rest to the sofa was dirty. I wanted to sleep on the sofa bed but afraid too. The livingroom was cooler then the bedroom. If you want the bedroom to be cooler during hot weather you have to leave the a/c on 60 degrees. Sadly the pool & hot whirlpool was broken down. Good thing the front and staff were sweet and friendly I loved and appreciated that. The bed was comfortable, the kitchen/dining area and bathroom was okay.
The suite had a musty weird funky smell to it, the sofa was gross not clean, the arm rest to the sofa was dirty. I wanted to sleep on the sofa bed but afraid too. The livingroom was cooler then the bedroom. If you want the bedroom to be cooler during hot weather you have to leave the a/c on 60 degrees. Sadly the pool & hot whirlpool was broken down. Good thing the front and staff were sweet and friendly I loved and appreciated that. The bed was comfortable, the kitchen/dining area and bathroom was okay.
4
Justin
20 Jun 2025
·
Stayed 2 nights
Don’t be misled by the pictures on hotels.com. This place was a dump. Crappy neighborhood, old and outdated hotel. Pool was closed. None of the streaming on the tv worked. Hallways had a distinctly weird smell. Magnetic cards and “readers” in the door were ancient and had to be re-magnetized during stay. Beds were comfy though. Not worth the price, for an extra $20 a night you could stay somewhere much better.
Don’t be misled by the pictures on hotels.com. This place was a dump. Crappy neighborhood, old and outdated hotel. Pool was closed. None of the streaming on the tv worked. Hallways had a distinctly weird smell. Magnetic cards and “readers” in the door were ancient and had to be re-magnetized during stay. Beds were comfy though. Not worth the price, for an extra $20 a night you could stay somewhere much better.
10
Denise
14 Apr 2025
·
Stayed 1 night
The hotel was very nice. There were some machines in the gym that were broken.
The hotel was very nice. There were some machines in the gym that were broken.
10
Roselyn
3 Jun 2024
·
Stayed 1 night
The hospitality was great and we were impressed with the 24/7 coffee station along with the grab and go items in the store. In addition, the hot tub jets were exceptional and the pool was good too.
The hospitality was great and we were impressed with the 24/7 coffee station along with the grab and go items in the store. In addition, the hot tub jets were exceptional and the pool was good too.
8
Deborah
20 Jul 2023
·
Stayed 7 nights
I spent a week while my son was at UMass Amherst for a weeklong workshop. Let me start off by saying this was not a vacation for me, it was an unplanned last minute thing and I needed a place to stay that was within my budget. That being said…it was a decent enough place to stay. The people that worked the front desk were very friendly and helpful. My stay started off great and then it sounded like someone was moving furniture above me all night long for a few nights. This hotel appears to have short (or long) term residents living there. I liked that the room had a full kitchen with a regular sized fridge. The hotel did not serve breakfast but did have a little store with free coffee. The store had what you needed in a pinch (I splurged on some Ben & Jerry’s ice cream) but grocery stores aren’t far and with a kitchen in the room I brought my own food in. The pool is in the basement of the building next to the inner workings of the hotel. It looked decent but I would’ve only used it if it was outside. I was excited that there was a gym until I saw that it was shared with the guest laundry room and it was extremely hot & stuffy in there because of the dryers running. There was a nice covered area outside that had grills and I noticed it was used a lot by the guests. There’s not a lot to do in the surrounding are (except a mall) but the ocean is only an hour away in New Haven, CT. I did head to the Dr. Seuss museum and enjoyed seeing 5 different museums for one price.
I spent a week while my son was at UMass Amherst for a weeklong workshop. Let me start off by saying this was not a vacation for me, it was an unplanned last minute thing and I needed a place to stay that was within my budget. That being said…it was a decent enough place to stay. The people that worked the front desk were very friendly and helpful. My stay started off great and then it sounded like someone was moving furniture above me all night long for a few nights. This hotel appears to have short (or long) term residents living there. I liked that the room had a full kitchen with a regular sized fridge. The hotel did not serve breakfast but did have a little store with free coffee. The store had what you needed in a pinch (I splurged on some Ben & Jerry’s ice cream) but grocery stores aren’t far and with a kitchen in the room I brought my own food in. The pool is in the basement of the building next to the inner workings of the hotel. It looked decent but I would’ve only used it if it was outside. I was excited that there was a gym until I saw that it was shared with the guest laundry room and it was extremely hot & stuffy in there because of the dryers running. There was a nice covered area outside that had grills and I noticed it was used a lot by the guests. There’s not a lot to do in the surrounding are (except a mall) but the ocean is only an hour away in New Haven, CT. I did head to the Dr. Seuss museum and enjoyed seeing 5 different museums for one price.
10
Richard
17 Mar 2025
·
Stayed 2 nights
Great rooms clean and great hot tub and pool
Great rooms clean and great hot tub and pool
10
Madison
12 Apr 2025
·
Stayed 1 night
Room and staff were nice, lots of restaurants nearby! Loved the hot tub and pool 👍👍👍
Room and staff were nice, lots of restaurants nearby! Loved the hot tub and pool 👍👍👍
10
Susan
3 Jun 2023
·
Stayed 2 nights
Comfortable rooms, freindly helpful staff, coffee breakfast, available cream, sugar, and other snacks. Computer and printer available. Jacuzzi and indoor pool on lower level. Only complaint- 1 elevator, very slow
Comfortable rooms, freindly helpful staff, coffee breakfast, available cream, sugar, and other snacks. Computer and printer available. Jacuzzi and indoor pool on lower level. Only complaint- 1 elevator, very slow
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AI-generated summary based on recent guest reviews
Cleanliness
Many guests found rooms clean, but others noted inconsistencies including cockroaches, stained and worn carpets, lingering odors, and occasional mold or hot-water issues.
Related guest reviews
6
Kelly
12 May 2025
·
Stayed 1 night
Our stay was fairly average. The room was clean enough and all the of the team members at the hotel were friendly and welcoming. The elevator was having issues and the carpeting in the stairways really needed to be cleaned better or replaced. Hallways were loud and being on the second floor the people above us were loud pretty late. Overall it was adequate for what we needed.
Our stay was fairly average. The room was clean enough and all the of the team members at the hotel were friendly and welcoming. The elevator was having issues and the carpeting in the stairways really needed to be cleaned better or replaced. Hallways were loud and being on the second floor the people above us were loud pretty late. Overall it was adequate for what we needed.
4
Lindsey
20 Jul 2025
·
Stayed 2 nights
Food splattered on door and hand rail in bathroom along with the wall in the bedroom. Bathroom has soap stains Cheap vibes but a place to sleep
Food splattered on door and hand rail in bathroom along with the wall in the bedroom. Bathroom has soap stains Cheap vibes but a place to sleep
8
Anthea
14 Oct 2024
·
Stayed 6 nights
The elevator from a horror story. Carpet needed replacement. Gym equipment could be maintained. We had 2 beds in our room and one bed was well used on one side as it leaned. So we had to use the other bed. However we did like the idea of the kitchenette, and no one coming in our room daily to clean, and we had a shop downstairs for food items to cook. Thank you.
The elevator from a horror story. Carpet needed replacement. Gym equipment could be maintained. We had 2 beds in our room and one bed was well used on one side as it leaned. So we had to use the other bed. However we did like the idea of the kitchenette, and no one coming in our room daily to clean, and we had a shop downstairs for food items to cook. Thank you.
10
monica
25 Apr 2025
·
Stayed 1 night
Rugs are nasty
Rugs are nasty
4
Norma
22 Jun 2025
·
Stayed 2 nights
The suite had a musty weird funky smell to it, the sofa was gross not clean, the arm rest to the sofa was dirty. I wanted to sleep on the sofa bed but afraid too. The livingroom was cooler then the bedroom. If you want the bedroom to be cooler during hot weather you have to leave the a/c on 60 degrees. Sadly the pool & hot whirlpool was broken down. Good thing the front and staff were sweet and friendly I loved and appreciated that. The bed was comfortable, the kitchen/dining area and bathroom was okay.
The suite had a musty weird funky smell to it, the sofa was gross not clean, the arm rest to the sofa was dirty. I wanted to sleep on the sofa bed but afraid too. The livingroom was cooler then the bedroom. If you want the bedroom to be cooler during hot weather you have to leave the a/c on 60 degrees. Sadly the pool & hot whirlpool was broken down. Good thing the front and staff were sweet and friendly I loved and appreciated that. The bed was comfortable, the kitchen/dining area and bathroom was okay.
10
Sarah
3 Nov 2025
·
Stayed 1 night
We had a great experience here. Very nice staff, very clean room.
We had a great experience here. Very nice staff, very clean room.
4
Justin
20 Jun 2025
·
Stayed 2 nights
Don’t be misled by the pictures on hotels.com. This place was a dump. Crappy neighborhood, old and outdated hotel. Pool was closed. None of the streaming on the tv worked. Hallways had a distinctly weird smell. Magnetic cards and “readers” in the door were ancient and had to be re-magnetized during stay. Beds were comfy though. Not worth the price, for an extra $20 a night you could stay somewhere much better.
Don’t be misled by the pictures on hotels.com. This place was a dump. Crappy neighborhood, old and outdated hotel. Pool was closed. None of the streaming on the tv worked. Hallways had a distinctly weird smell. Magnetic cards and “readers” in the door were ancient and had to be re-magnetized during stay. Beds were comfy though. Not worth the price, for an extra $20 a night you could stay somewhere much better.
4
JoAnn
31 Aug 2023
·
Stayed 2 nights
The hotel is tired looking. Rugs extremely worn and dirty in hallways. We had only 1 burner that worked on stove. When turned on ice maker in refrig ended up with water filling base of refrigerator. Air conditioning unit was extremely loud when running. Window Screen was falling out. My son was able to fix that so was able to open window. Spoke to staff and nothing was done to address issues.
The hotel is tired looking. Rugs extremely worn and dirty in hallways. We had only 1 burner that worked on stove. When turned on ice maker in refrig ended up with water filling base of refrigerator. Air conditioning unit was extremely loud when running. Window Screen was falling out. My son was able to fix that so was able to open window. Spoke to staff and nothing was done to address issues.
4
Kelly
1 Aug 2025
·
Stayed 1 night
I found a cockroach in the silverware drawer before checking out. When I let the front desk employee know he simply said: ok I’ll let management know. I think at least an apology would be appropriate. The carpet in front of our door was stained and frayed. The whole place seemed like it needed a deep clean. The bed was comfortable. The pool/hot tub, although weirdly in the basement, was ok to spend some time in.
I found a cockroach in the silverware drawer before checking out. When I let the front desk employee know he simply said: ok I’ll let management know. I think at least an apology would be appropriate. The carpet in front of our door was stained and frayed. The whole place seemed like it needed a deep clean. The bed was comfortable. The pool/hot tub, although weirdly in the basement, was ok to spend some time in.
6
CHRIS
20 May 2024
·
Stayed 1 night
Bathroom door was missing a piece of the lock so wouldn't close tightly. Black mold where the toilet seat (that was loose) joins the bowl. Shower head had too much pressure and actually was painful to shower as there was no adjustment available to the flow. Bed was comfortable and room was clean.
Bathroom door was missing a piece of the lock so wouldn't close tightly. Black mold where the toilet seat (that was loose) joins the bowl. Shower head had too much pressure and actually was painful to shower as there was no adjustment available to the flow. Bed was comfortable and room was clean.
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AI-generated summary based on recent guest reviews
Rooms
Suites are spacious with full kitchenettes and comfortable beds, but décor is dated and noise from HVAC and neighboring rooms can carry; some beds feel smaller than expected.
Related guest reviews
10
Justin
2 Jun 2025
·
Stayed 1 night
I only stayed one night for work but for the price you can’t beat this place. A little dated but clean and comfortable. I will definitely stay again if I’m working in the area.
I only stayed one night for work but for the price you can’t beat this place. A little dated but clean and comfortable. I will definitely stay again if I’m working in the area.
8
James
18 Apr 2024
·
Stayed 2 nights
Complete kitchen was nice
Complete kitchen was nice
8
Colleen
27 Nov 2023
·
Stayed 2 nights
Rooms were clean and beds comfortable enough. Only complaint about the beds is the mattress cover and bottom sheet kept slipping off. The heating/cooling unit is extremely noisy. Bathrooms were clean and ample amount of amenities were available. hallway carpeting needs replacing and the walls. On our floor, there what appeared to be a homeless person, or someone who didn’t belong there, sitting on the floor and randomly walking around
Rooms were clean and beds comfortable enough. Only complaint about the beds is the mattress cover and bottom sheet kept slipping off. The heating/cooling unit is extremely noisy. Bathrooms were clean and ample amount of amenities were available. hallway carpeting needs replacing and the walls. On our floor, there what appeared to be a homeless person, or someone who didn’t belong there, sitting on the floor and randomly walking around
10
TIm
21 Jul 2025
·
Stayed 1 night
Full size fridge and freezer in the kitchenette, comfortable bed
Full size fridge and freezer in the kitchenette, comfortable bed
8
Cindy
12 Apr 2024
·
Stayed 1 night
Very nice suites with an awesome kitchenette. Beds and pillows very comfortable and recliner a plus!
Very nice suites with an awesome kitchenette. Beds and pillows very comfortable and recliner a plus!
4
Justin
20 Jun 2025
·
Stayed 2 nights
Don’t be misled by the pictures on hotels.com. This place was a dump. Crappy neighborhood, old and outdated hotel. Pool was closed. None of the streaming on the tv worked. Hallways had a distinctly weird smell. Magnetic cards and “readers” in the door were ancient and had to be re-magnetized during stay. Beds were comfy though. Not worth the price, for an extra $20 a night you could stay somewhere much better.
Don’t be misled by the pictures on hotels.com. This place was a dump. Crappy neighborhood, old and outdated hotel. Pool was closed. None of the streaming on the tv worked. Hallways had a distinctly weird smell. Magnetic cards and “readers” in the door were ancient and had to be re-magnetized during stay. Beds were comfy though. Not worth the price, for an extra $20 a night you could stay somewhere much better.
8
Florence
13 Aug 2024
·
Stayed 2 nights
A well-run motel designed for long stays. No maid service is offered for stays less than a week, although the front desk will provide clean towels. The rooms showed some wear, but overall were clean and comfortable. The bed was excellent, the air conditioning very noisy. The only ice other than that made by the room refrigerator's ice maker (mine didn't work) are some cubes in a downstairs cooler. The desk people were extremely pleasant and helpful.
A well-run motel designed for long stays. No maid service is offered for stays less than a week, although the front desk will provide clean towels. The rooms showed some wear, but overall were clean and comfortable. The bed was excellent, the air conditioning very noisy. The only ice other than that made by the room refrigerator's ice maker (mine didn't work) are some cubes in a downstairs cooler. The desk people were extremely pleasant and helpful.
6
Joemarie
3 Apr 2024
·
Stayed 4 nights
Everything was nice, the only bad thing was that the ed felt like a Full size.
Everything was nice, the only bad thing was that the ed felt like a Full size.
6
R A
26 May 2025
·
Stayed 4 nights
We liked how easy it was to get to/from the hotel in West Springfield, how many resources (grocery stores, etc) were close by, and the layout of the room with a little kitchenette, but the slam of auto-closing doors and the sound of foot traffic in the room above us was unbelievably clear and disturbingly loud. I had sleeping earbuds in and could muffle both but my wife wasn't so lucky. I'd stay here again but not without ear plugs.
We liked how easy it was to get to/from the hotel in West Springfield, how many resources (grocery stores, etc) were close by, and the layout of the room with a little kitchenette, but the slam of auto-closing doors and the sound of foot traffic in the room above us was unbelievably clear and disturbingly loud. I had sleeping earbuds in and could muffle both but my wife wasn't so lucky. I'd stay here again but not without ear plugs.
6
Karen
18 Feb 2025
·
Stayed 1 night
Front desk staff was very nice. Very good area with lots of restraurants, easy highway access. Property is old especially the bathrooms and the room heating/cooling units. Extremely loud! BUT our room and property was clean and the beds were very comfortable.
Front desk staff was very nice. Very good area with lots of restraurants, easy highway access. Property is old especially the bathrooms and the room heating/cooling units. Extremely loud! BUT our room and property was clean and the beds were very comfortable.
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AI-generated summary based on recent guest reviews
Service
Service is often praised as friendly and helpful, though a few guests reported rude or unresponsive interactions, sparse front-desk coverage, and poor handling of booking or noise issues.
Related guest reviews
10
Arelys
26 Feb 2023
·
Stayed 3 nights
The staff was wonderful, thank you to the managers great help.
The staff was wonderful, thank you to the managers great help.
2
John
6 Apr 2025
·
Stayed 2 nights
Expedia booked me for 2 nights. When we arrived, we were told there was “a glitch” in their system and that we did not have a room for the night. They did nothing to help remedy the situation and told us to talk to Expedia about a refund.
Expedia booked me for 2 nights. When we arrived, we were told there was “a glitch” in their system and that we did not have a room for the night. They did nothing to help remedy the situation and told us to talk to Expedia about a refund.
8
Kristin
28 Aug 2025
·
Stayed 2 nights
I was able to check in early and accomodations were great.
I was able to check in early and accomodations were great.
4
Michael
26 Dec 2024
·
Stayed 1 night
Perhaps my review is tainted by my experience, but I left the property early and checked into another hotel. Front desk staff member could not have cared less. Police officers were in the lobby at check in looking for people. Then I heard a loud bang on my door as I was napping. I was greeted by 2 officers looking for “people”. I got very nervous and left.
Perhaps my review is tainted by my experience, but I left the property early and checked into another hotel. Front desk staff member could not have cared less. Police officers were in the lobby at check in looking for people. Then I heard a loud bang on my door as I was napping. I was greeted by 2 officers looking for “people”. I got very nervous and left.
10
Deborah
13 Nov 2025
·
Stayed 6 nights
Desk folks were amazing
Desk folks were amazing
10
Sarah
3 Nov 2025
·
Stayed 1 night
We had a great experience here. Very nice staff, very clean room.
We had a great experience here. Very nice staff, very clean room.
6
Kenneth R
19 Apr 2025
·
Stayed 7 nights
There always room for improvement such as someone covering the front desk at all times. Nice to have free laundry available but the dryers takes about three times to dry your cloths. Hot tub was nice, pool was cool. Staff was friendly.
There always room for improvement such as someone covering the front desk at all times. Nice to have free laundry available but the dryers takes about three times to dry your cloths. Hot tub was nice, pool was cool. Staff was friendly.
2
Alexis
21 Apr 2025
·
Stayed 1 night
I was kicked out because my one year old was walking on the floor and the employee at the desk claimed that he was making too much noise and that the person below me made a noise complaint when I went down stairs no one was below me the front door where the lobby is was directly below my room the woman at the front desk was ride and disrespectful and discriminatory towards my child. Also the employee at the desk had me wait u til she finished her personal phone call before she checked me in. She refused to giver her name so that I could properly make a report about my experience.
I was kicked out because my one year old was walking on the floor and the employee at the desk claimed that he was making too much noise and that the person below me made a noise complaint when I went down stairs no one was below me the front door where the lobby is was directly below my room the woman at the front desk was ride and disrespectful and discriminatory towards my child. Also the employee at the desk had me wait u til she finished her personal phone call before she checked me in. She refused to giver her name so that I could properly make a report about my experience.
4
Karina
15 Oct 2024
·
Stayed 2 nights
The person at the front desk was pretty stand offish. The keys kept disabling and the elevators were slower than molasses.
The person at the front desk was pretty stand offish. The keys kept disabling and the elevators were slower than molasses.
10
Emma
30 Aug 2025
·
Stayed 2 nights
Regardless of the property condition because it’s outdated, it’s the accommodation and friendliness of the staff matters to me. They happily provided us with our immediate needs. Keep up the good work
Regardless of the property condition because it’s outdated, it’s the accommodation and friendliness of the staff matters to me. They happily provided us with our immediate needs. Keep up the good work
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AI-generated summary based on recent guest reviews
Location
Convenient to I 91, the Big E, downtown Springfield, and many restaurants and shops, making errands and attractions easy to reach.
Related guest reviews
10
Lisa
9 Nov 2024
·
Stayed 1 night
Im a repeat guest and I love the distance to the event im visiting. It's quiet, safe, and close to dining. And the beds are comfy.
Im a repeat guest and I love the distance to the event im visiting. It's quiet, safe, and close to dining. And the beds are comfy.
10
carrie
25 Feb 2025
·
Stayed 2 nights
Our stay was great at the Candlewood Suites. All of the staff were wonderful and very accommodating. The kids loved the pool and the snack room. Also, the one bedroom room was great for families and the bed was very comfortable. The location was great to go to the basketball hall of fame and MGM. It was also only 50 minutes to skiing.
Our stay was great at the Candlewood Suites. All of the staff were wonderful and very accommodating. The kids loved the pool and the snack room. Also, the one bedroom room was great for families and the bed was very comfortable. The location was great to go to the basketball hall of fame and MGM. It was also only 50 minutes to skiing.
10
Kenneth
19 Feb 2025
·
Stayed 2 nights
Nice place to stay. Several good eateries and other shopping within a few miles, not far from Holyoke mall (one of the areas largest). Minutes from the Big "E" (Eastern States Exposition) grounds. Only real complaint: the room's two rolling desk chairs are extremely uncomfortable for sitting more than a few minutes at a time.
Nice place to stay. Several good eateries and other shopping within a few miles, not far from Holyoke mall (one of the areas largest). Minutes from the Big "E" (Eastern States Exposition) grounds. Only real complaint: the room's two rolling desk chairs are extremely uncomfortable for sitting more than a few minutes at a time.
6
R A
26 May 2025
·
Stayed 4 nights
We liked how easy it was to get to/from the hotel in West Springfield, how many resources (grocery stores, etc) were close by, and the layout of the room with a little kitchenette, but the slam of auto-closing doors and the sound of foot traffic in the room above us was unbelievably clear and disturbingly loud. I had sleeping earbuds in and could muffle both but my wife wasn't so lucky. I'd stay here again but not without ear plugs.
We liked how easy it was to get to/from the hotel in West Springfield, how many resources (grocery stores, etc) were close by, and the layout of the room with a little kitchenette, but the slam of auto-closing doors and the sound of foot traffic in the room above us was unbelievably clear and disturbingly loud. I had sleeping earbuds in and could muffle both but my wife wasn't so lucky. I'd stay here again but not without ear plugs.
8
Kenny
4 Oct 2023
·
Stayed 3 nights
It was quiet, pretty good dining options in the area. Missing a channel guide in the room, other than that stay was very good
It was quiet, pretty good dining options in the area. Missing a channel guide in the room, other than that stay was very good
10
Susan
18 May 2025
·
Stayed 2 nights
Convenient and in a good area. Close to many dining options. The bathroom is spacious but lacks bars to hang your wet towels
Convenient and in a good area. Close to many dining options. The bathroom is spacious but lacks bars to hang your wet towels
10
Jennifer
15 Dec 2023
·
Stayed 1 night
We really enjoyed the large hot tub! The rooms had nice kitchenettes, too. Great location for Springfield attractions.
We really enjoyed the large hot tub! The rooms had nice kitchenettes, too. Great location for Springfield attractions.
10
Margaret
30 Oct 2023
·
Stayed 4 nights
The property was chosen for price, location, pool & kitchenette. Although the accommodations were a wee bit tired and not brand spanking new, the staff was very friendly and helpful and the room was surprisingly wonderfully equipped for making and eating meals. Unfortunately, I forgot my swimsuit but my husband enjoyed two morning swims. Hotel is very close to restaurants, shops, movie theater and a few short minutes to the Eastern States Exposition Center. It was a great choice for ease of coming & going from a several day horse show.
The property was chosen for price, location, pool & kitchenette. Although the accommodations were a wee bit tired and not brand spanking new, the staff was very friendly and helpful and the room was surprisingly wonderfully equipped for making and eating meals. Unfortunately, I forgot my swimsuit but my husband enjoyed two morning swims. Hotel is very close to restaurants, shops, movie theater and a few short minutes to the Eastern States Exposition Center. It was a great choice for ease of coming & going from a several day horse show.
10
Garold
24 Jun 2025
·
Stayed 1 night
Comfortable. Easy access.
Comfortable. Easy access.
10
Jill
2 Jan 2023
·
Stayed 1 night
Very friendly staff, excellent room condition, very clean! Great overall experience and in a handy location.
Very friendly staff, excellent room condition, very clean! Great overall experience and in a handy location.
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AI-generated summary based on recent guest reviews
Dining
No on-site breakfast, but free coffee and a small shop are available; in-room kitchens support cooking, and there are many nearby restaurants.
Related guest reviews
6
Felix
24 May 2025
·
Stayed 3 nights
Just didn’t like that there was no breakfast on site gym equipment was down
Just didn’t like that there was no breakfast on site gym equipment was down
10
Mark
30 Apr 2025
·
Stayed 1 night
The gift certificate discounts for a breakfast place is excellent creative thinking. Staff was few, but very nice and helpful to the point of volunteering suggestions. Opposite of pushy, very chill, but well kept nice get away
The gift certificate discounts for a breakfast place is excellent creative thinking. Staff was few, but very nice and helpful to the point of volunteering suggestions. Opposite of pushy, very chill, but well kept nice get away
10
moshe
12 Jul 2024
·
Stayed 1 night
Nice, clean, fully stocked kitchen.
Nice, clean, fully stocked kitchen.
8
June
14 Sept 2024
·
Stayed 2 nights
It's great to be able to cook meals during a stay and have separate bedroom . Only thing I didn't like was there isn't an oven.
It's great to be able to cook meals during a stay and have separate bedroom . Only thing I didn't like was there isn't an oven.
8
Deborah
20 Jul 2023
·
Stayed 7 nights
I spent a week while my son was at UMass Amherst for a weeklong workshop. Let me start off by saying this was not a vacation for me, it was an unplanned last minute thing and I needed a place to stay that was within my budget. That being said…it was a decent enough place to stay. The people that worked the front desk were very friendly and helpful. My stay started off great and then it sounded like someone was moving furniture above me all night long for a few nights. This hotel appears to have short (or long) term residents living there. I liked that the room had a full kitchen with a regular sized fridge. The hotel did not serve breakfast but did have a little store with free coffee. The store had what you needed in a pinch (I splurged on some Ben & Jerry’s ice cream) but grocery stores aren’t far and with a kitchen in the room I brought my own food in. The pool is in the basement of the building next to the inner workings of the hotel. It looked decent but I would’ve only used it if it was outside. I was excited that there was a gym until I saw that it was shared with the guest laundry room and it was extremely hot & stuffy in there because of the dryers running. There was a nice covered area outside that had grills and I noticed it was used a lot by the guests. There’s not a lot to do in the surrounding are (except a mall) but the ocean is only an hour away in New Haven, CT. I did head to the Dr. Seuss museum and enjoyed seeing 5 different museums for one price.
I spent a week while my son was at UMass Amherst for a weeklong workshop. Let me start off by saying this was not a vacation for me, it was an unplanned last minute thing and I needed a place to stay that was within my budget. That being said…it was a decent enough place to stay. The people that worked the front desk were very friendly and helpful. My stay started off great and then it sounded like someone was moving furniture above me all night long for a few nights. This hotel appears to have short (or long) term residents living there. I liked that the room had a full kitchen with a regular sized fridge. The hotel did not serve breakfast but did have a little store with free coffee. The store had what you needed in a pinch (I splurged on some Ben & Jerry’s ice cream) but grocery stores aren’t far and with a kitchen in the room I brought my own food in. The pool is in the basement of the building next to the inner workings of the hotel. It looked decent but I would’ve only used it if it was outside. I was excited that there was a gym until I saw that it was shared with the guest laundry room and it was extremely hot & stuffy in there because of the dryers running. There was a nice covered area outside that had grills and I noticed it was used a lot by the guests. There’s not a lot to do in the surrounding are (except a mall) but the ocean is only an hour away in New Haven, CT. I did head to the Dr. Seuss museum and enjoyed seeing 5 different museums for one price.
10
Michelle
21 Jul 2024
·
Stayed 1 night
Love the staff at this property they are so friendly and professional. The rooms are very nice and have a fridge, microwave, stovetop and dishwasher if you wanted to cook. Rooms are clean and quiet. Will definitely be back.
Love the staff at this property they are so friendly and professional. The rooms are very nice and have a fridge, microwave, stovetop and dishwasher if you wanted to cook. Rooms are clean and quiet. Will definitely be back.
8
Subir
29 May 2023
·
Stayed 2 nights
We went for our a family trip and stayed 2 nights. No free breakfast but had a wonderful kitchen and we loved cooking there. A homely feeling with cleanliness and service of a class hotel.
We went for our a family trip and stayed 2 nights. No free breakfast but had a wonderful kitchen and we loved cooking there. A homely feeling with cleanliness and service of a class hotel.
10
Susan
18 May 2025
·
Stayed 2 nights
Convenient and in a good area. Close to many dining options. The bathroom is spacious but lacks bars to hang your wet towels
Convenient and in a good area. Close to many dining options. The bathroom is spacious but lacks bars to hang your wet towels
10
Margaret
30 Oct 2023
·
Stayed 4 nights
The property was chosen for price, location, pool & kitchenette. Although the accommodations were a wee bit tired and not brand spanking new, the staff was very friendly and helpful and the room was surprisingly wonderfully equipped for making and eating meals. Unfortunately, I forgot my swimsuit but my husband enjoyed two morning swims. Hotel is very close to restaurants, shops, movie theater and a few short minutes to the Eastern States Exposition Center. It was a great choice for ease of coming & going from a several day horse show.
The property was chosen for price, location, pool & kitchenette. Although the accommodations were a wee bit tired and not brand spanking new, the staff was very friendly and helpful and the room was surprisingly wonderfully equipped for making and eating meals. Unfortunately, I forgot my swimsuit but my husband enjoyed two morning swims. Hotel is very close to restaurants, shops, movie theater and a few short minutes to the Eastern States Exposition Center. It was a great choice for ease of coming & going from a several day horse show.
10
Tracy
19 May 2024
·
Stayed 3 nights
This is my 2nd stay at this hotel. While it’s not fancy it’s very clean. The rooms are clean, the beds are super comfortable and there is a gym and washing facilities. There a little shop where you can buy food items to cook, drinks, snacks,some toiletries and washing powder. There is not a breakfast option but there is a Dennys next door. Just down the road there is a supermarkets, several stores, a cinema and several restaurants. There’s also a Starbucks and Macdonald near by. The area is very quiet.
This is my 2nd stay at this hotel. While it’s not fancy it’s very clean. The rooms are clean, the beds are super comfortable and there is a gym and washing facilities. There a little shop where you can buy food items to cook, drinks, snacks,some toiletries and washing powder. There is not a breakfast option but there is a Dennys next door. Just down the road there is a supermarkets, several stores, a cinema and several restaurants. There’s also a Starbucks and Macdonald near by. The area is very quiet.
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AI-generated summary based on recent guest reviews
6
Serafim
7 Sept 2026
·
Stayed 2 nights
Bedding clothes and towels had odor.
Bedding clothes and towels had odor.
8
Ashley
25 Aug 2026
·
Stayed 2 nights
Staff extremely helpful and pleasant. Loved the room. Comfy beds. Loved having the kitchenette. The pool was nice; the jacuzzi was colder than the pool. But pool was a lovely temp. The only downside was we could hear then people walking above us at like 3 am. Walls and ceilings may be a tad thin. However, very pleasant experience. Very reasonable price and was perfect for our stay to be near Six Flags.
Staff extremely helpful and pleasant. Loved the room. Comfy beds. Loved having the kitchenette. The pool was nice; the jacuzzi was colder than the pool. But pool was a lovely temp. The only downside was we could hear then people walking above us at like 3 am. Walls and ceilings may be a tad thin. However, very pleasant experience. Very reasonable price and was perfect for our stay to be near Six Flags.
8
James
17 Aug 2026
·
Stayed 2 nights
It’s been 5 days since I checked out and I still have not gotten back my $100 security deposit. Reached out twice and was told both times they don’t know why, and to call back again to try and get ahold of the property manager. The hotel was very nice though. Besides what I said above (and assuming I do get that back) I would definitely stay again.
It’s been 5 days since I checked out and I still have not gotten back my $100 security deposit. Reached out twice and was told both times they don’t know why, and to call back again to try and get ahold of the property manager. The hotel was very nice though. Besides what I said above (and assuming I do get that back) I would definitely stay again.
6
Ash
15 Aug 2026
·
Stayed 4 nights
Room was kept up but bathroom was terrible. Towel holder broke first night. Reported but never got fixed. 3rd night lost AC. Had to wait for 2 hours to get another room. Same issue with the bathroom again. I was glad that the employees were very nice and friendly
Room was kept up but bathroom was terrible. Towel holder broke first night. Reported but never got fixed. 3rd night lost AC. Had to wait for 2 hours to get another room. Same issue with the bathroom again. I was glad that the employees were very nice and friendly
10
Ricardo
9 Aug 2026
·
Stayed 2 nights
Staff is incredible., they go above and beyond to fit your needs!! Rooms are clean and very comfortable. Would recommend!
Staff is incredible., they go above and beyond to fit your needs!! Rooms are clean and very comfortable. Would recommend!
Property policies
Check-in
Check-out
From 15:00 to 23:59
Before 11:00
FAQs about Candlewood Suites-West Springfield by IHG
Is parking available at the hotel?
Yes, free self-parking is available on-site. However, parking is limited.
Does the hotel allow pets?
Yes, pets are allowed with a fee of USD 25 per pet, which may vary based on the length of stay. Service animals are exempt from fees.
What are the check-in and check-out times?
Check-in is from 3:00 PM to 11:59 PM, and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request, but additional charges may apply.
Where is the hotel located in relation to local attractions?
The hotel is located in the business district of West Springfield, within a 5-minute drive of MGM Springfield and Naismith Memorial Basketball Hall of Fame. It is approximately 6.6 miles from Six Flags New England and 0.7 miles from Big E.
Does the hotel have a swimming pool?
Yes, the hotel features an indoor pool, which is accessible from 10:00 AM to 9:00 PM.
What are the hotel's policies regarding children?
Children are welcome at the hotel, and there is no minimum age specified for staying for free.
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Instant AI responses are based on hotel information
Prices for upcoming dates
November 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
December 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-31: 149.9837019493103USD
- 2026-11-01: 130.63097586097717USD
- 2026-11-02: 119.7450604938507USD
- 2026-11-03: 116.99999872055054USD
- 2026-11-04: 114.48000014152527USD
- 2026-11-05: 114.48000014152527USD
- 2026-11-06: NO DATA
- 2026-11-07: NO DATA
- 2026-11-08: 97.20000866470338USD
- 2026-11-09: 110.16000013618469USD
- 2026-11-10: 117.72000441780091USD
- 2026-11-11: 144.9999962234497USD
- 2026-11-12: 162.00000874481202USD
- 2026-11-13: 238.67999602279664USD
- 2026-11-14: 225.7200130958557USD
- 2026-11-15: 114.48000014152527USD
- 2026-11-16: 116.99999872055054USD
- 2026-11-17: 114.48000014152527USD
- 2026-11-18: 118.80000869140625USD
- 2026-11-19: 137.1600044418335USD
- 2026-11-20: NO DATA
- 2026-11-21: 205.63490881576539USD
- 2026-11-22: 105.99999664993287USD
- 2026-11-23: 111.01000247116089USD
- 2026-11-24: 112.23377718162537USD
- 2026-11-25: 122.04000442314148USD
- 2026-11-26: 114.48000014152527USD
- 2026-11-27: 122.04000442314148USD
- 2026-11-28: 114.48000014152527USD
- 2026-11-29: 101.52000867004395USD
- 2026-11-30: 113.40000441246033USD
- 2026-12-01: 115.56000441513062USD
- 2026-12-02: 110.16000013618469USD
- 2026-12-03: 110.16000013618469USD
- 2026-12-04: NO DATA
- 2026-12-05: NO DATA
- 2026-12-06: 110.16000013618469USD
- 2026-12-07: 105.84000013084412USD
- 2026-12-08: 105.84000013084412USD
- 2026-12-09: 109.08000440711974USD
- 2026-12-10: 110.16000013618469USD
- 2026-12-11: 119.4862805431366USD
- 2026-12-12: 100.4400043964386USD
- 2026-12-13: 100.4400043964386USD
- 2026-12-14: 105.84000013084412USD
- 2026-12-15: 110.3589768486023USD
- 2026-12-16: 116.4671868144989USD
- 2026-12-17: 116.99999872055054USD
- 2026-12-18: 104.76000440177917USD
- 2026-12-19: 108.75397892341614USD
- 2026-12-20: 104.46105656661987USD
- 2026-12-21: 104.76000440177917USD
- 2026-12-22: 114.06019832687377USD
- 2026-12-23: 110.16000013618469USD
- 2026-12-24: 109.08000440711974USD
- 2026-12-25: 96.12000439109802USD
- 2026-12-26: 104.4201111289978USD
- 2026-12-27: 100.4400043964386USD
- 2026-12-28: 113.00000029792785USD
- 2026-12-29: 104.76000440177917USD
- 2026-12-30: 104.76000440177917USD
- 2026-12-31: 118.80000869140625USD
Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. Information provided by the property may be translated using automated translation tools. Pitbull dog breeds are not permitted.
Check-in must be done by someone who is at least 21 years old.
You'll be required to pay the following fully refundable deposit.
Deposit: USD 100 per accommodation, per stay
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Tax ID - C0000503250
- This property accepts credit cards and debit cards; cash is not accepted
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Safety features at this property include a fire extinguisher
- This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- Pool access available from 10:00 AM to 9:00 PM.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
- Contactless check-out is available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
- Pet fee: USD 25 per pet (varies based on length of stay)
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Swimming pool
Non-smoking rooms
Business centre
Dry cleaning
Safe-deposit box
Services
Business centre
Dry cleaning
Safe-deposit box
Designated smoking area
Express check-in/check-out
Self laundry
24-Hour Front Desk
Concierge Services
General
Non-smoking rooms
Hot tub/Jacuzzi
Picnic area/Tables
Vending machines
Family room
Snack Bar/Deli
Activities
Swimming pool
Casino
Golf course (nearby)
Hiking
Pool indoor
Pool (Indoor)
Outdoor Furniture
Fitness Center (nearby)
Parking
Parking
Free parking
Parking (Limited)
Parking Onsite
Internet
Free wi-fi