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Baldwin Inn & Suites, SureStay Collection by Best Western - Image 1
Baldwin Inn & Suites, SureStay Collection by Best Western - Room
Baldwin Inn & Suites, SureStay Collection by Best Western - Room
Baldwin Inn & Suites, SureStay Collection by Best Western - Reception
Baldwin Inn & Suites, SureStay Collection by Best Western - Bathroom

Baldwin Inn & Suites, SureStay Collection by Best Western


Amenities

  • Casino

  • Multilingual Staff

  • Golf Course (nearby)

  • Luggage Storage

  • Vending Machines

  • Express Check-In/Check-Out

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Property description

Make use of convenient amenities such as complimentary wireless internet access, a television in a common area, and a vending machine.
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Guest reviews

What guests think

AI-generated summary based on recent guest reviews

At Baldwin Inn & Suites, SureStay Collection by Best Western, many guests find newly renovated rooms comfortable and the staff welcoming, while ongoing construction and sparse amenities lead to mixed experiences, especially in common areas and cleanliness.

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Facilities

Limited

Cleanliness

Mixed

Service

Friendly

Location

Convenient

Dining

Limited

Was this helpful?

10

Evelyn

IAN-logo

18 Apr 2026

·

Stayed 3 nights

My husband & I really enjoyed ourselves. The room was very clean & parking was excellent. Staff was very friendly. Thank you all for everything! We will definitely stay here when we go up to Mass to visit again!
My husband & I really enjoyed ourselves. The room was very clean & parking was excellent. Staff was very friendly. Thank you all for everything! We will definitely stay here when we go up to Mass to visit again!

2

Jessica

IAN-logo

11 Apr 2026

·

Stayed 2 nights

The hotel is not in the greatest area. No elevator to 2nd floor, looks clean until I used a towel with someone else’s hair on it, sheets weren’t clean.
The hotel is not in the greatest area. No elevator to 2nd floor, looks clean until I used a towel with someone else’s hair on it, sheets weren’t clean.

6

Brooke

IAN-logo

28 Mar 2026

·

Stayed 1 night

Parking easy. Close to town. Bathroom could be cleaner
Parking easy. Close to town. Bathroom could be cleaner

8

Justine

IAN-logo

22 Mar 2026

·

Stayed 1 night

Pets were welcomed. Descent amount of parking.
Pets were welcomed. Descent amount of parking.

8

Toma

IAN-logo

22 Mar 2026

·

Stayed 2 nights

The room was nicely renovated. Only complaint would be hair in the tub and towels.
The room was nicely renovated. Only complaint would be hair in the tub and towels.

21 Baldwin Street, West Springfield, Massachusetts, United States of America

Location

When you stay at Baldwin Inn & Suites, SureStay Collection by Best Western in West Springfield, you'll be in the business district, just steps from Storrowton Village Museum and Eastern States Exposition. This hotel is 1.8 mi (2.9 km) from MassMutual Center and 1.9 mi (3 km) from MGM Springfield.

Storrowton Village Museum(0.2 Miles)

Eastern States Exposition(0.2 Miles)

Big E Coliseum(0.3 Miles)

Agawam Town Hall(0.9 Miles)

West Springfield Town Common(1 Miles)

West Springfield Town Hall(1.2 Miles)

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Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

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Check-in

Check-out

From 15:00 to 23:59

Before 11:00


Good to know

Additional policies and info about this property.

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Optional extras

Additional paid services you can request.

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