Is parking available at the property?

Free self-parking is available on-site for guests.

What type of breakfast is offered and when is it served?

A complimentary continental breakfast is served daily from 7:00 AM to 9:00 AM.

Does the property allow pets?

Pets are allowed with a fee of USD 25 per pet, per stay, with a maximum fee of USD 50 per stay. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features does the property offer?

The property features step-free entrances and wheelchair-accessible facilities in public areas. Guests are encouraged to contact the property for specific accessibility needs.

What is the location of the property in relation to nearby attractions?

The hotel is located in the business district, just steps from Storrowton Village Museum and Eastern States Exposition, approximately 1.8 miles from MassMutual Center and 1.9 miles from MGM Springfield.

What are the policies regarding children staying at the property?

Up to 2 children 18 years old and younger can stay free when occupying the parent or guardian's room, using existing bedding.

Baldwin Inn & Suites, SureStay Collection

Average nightly price at Baldwin Inn & Suites, SureStay Collection by Best Western by month, last 12 months (USD)
Month	Average price
January	US$103
February	US$95
March	US$96
April	US$107
May	US$125
June	US$170
July	US$155
August	US$145
September	US$207
October	US$120
November	US$113
December	US$99

What guests think

At Baldwin Inn & Suites, SureStay Collection by Best Western, many guests find newly renovated rooms comfortable and the staff welcoming, while ongoing construction and sparse amenities lead to mixed experiences, especially in common areas and cleanliness.

Many appreciate the convenient walkable access to the Big E and nearby venues. Several note periods of limited front-desk coverage and maintenance gaps during the renovation. The surrounding area feels sketchy to some, but free parking and quiet stays are also mentioned. Expect a basic, budget-friendly stay amid ongoing work.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Major renovations are ongoing, leaving common areas messy or unfinished and on-site amenities limited; free parking is available.

Related guest reviews

2

Craig

7 May 2025

·

Stayed 2 nights

Made booking through Expedia and showed up to an under construction work site. Nobody at front desk and odour from the work being done. Wife and I decided not to stay and we’re not refunded full amount. Zero Stars. Should be taken off Expedia app.

8

Mary

27 Apr 2025

·

Stayed 1 night

Although construction is still going on in the building and the hallways are not as clean as could be, the remolded room was clean and very nice, especially for the price. The bed is very comfortable. Once the renovations are complete, the property will be quite nice. Convenient location. Close to the hospital.

10

Larry

7 Apr 2025

·

Stayed 2 nights

Newly renovated room. Bed was very comfortable. Lots of parking. Very friendly desk clerk. Quick check in.

2

Jennifer

29 May 2025

·

Stayed 1 night

They should only open when all renovations are done

10

Natalee

23 Sept 2025

·

Stayed 1 night

Staff was very, very helpful and accommodating. Jasmine at the front desk was superb with answering any questions we had, give that woman a raise. Rooms have been nicely renovated, however the cleanliness of it was not great. I would stay here again. Price point was great, location, and the free parking was a nice touch. The staff alone is the reason I would return if needed.

4

Michael S

27 Apr 2025

·

Stayed 2 nights

The property was under extreme renovation and it was very messy except my room (new). Towel has brown spots . TV was ineffective. Bed linen was ridden with ugh! So I had to remove it from my sleeping. Cold draft from windows. AC is dirty with construction dusts. I am not satisfied with my staying. The maintainer should notify us that it is under renovation.

8

Tristan

28 Jul 2025

·

Stayed 1 night

It seemed like it’s under renovation. But still good

10

DANA

3 Jul 2025

·

Stayed 1 night

I think Chris is an owner. Spoke to him on phone an was extremely honest and welcoming. Great value here. Some renovation but did not affect my stay. I wish i remembered the guys name at front desk-he was awesome-7-2-25

2

Jennifer

1 May 2025

·

Stayed 3 nights

The building is in terrible shape and under construction (which we didnt know until check in). The desk is not staffed and there are signs with an outside number to call for assistance. Zero security, anyone could walk in and go inside with many open doors on rooms that are being worked on. Many doors propped open during the day.

8

Scott

11 Jun 2025

·

Stayed 2 nights

I have trouble rating this hotel. It is undergoing MAJOR renovations. The rooms were excellent, but could use lamps on/near the nightstands. The desk chair had some stains and wear and some facial tissues in the room would be nice. The hallways are a completely different story. There was no air conditioning. On the hottest day of the year (when I arrived), the air in the hallways was absolutely stifling. Also no elevator in the building. Lugging all of my stuff out of my car and up the stairs to the second floor room through the stifling hallway made me appreciate the modern (and well-functioning) A/C in my room all the more.

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AI-generated summary based on recent guest reviews

Cleanliness

Feedback is mixed: many report very clean rooms, while others cite issues such as unclean floors, bathroom hygiene problems, stained linens or towels, trash left behind, and construction dust in hallways.

Related guest reviews

4

Valerie

17 Feb 2025

·

Stayed 3 nights

When we booked our stay it didn’t mention they were doing construction. Hallways were covered in plastic and painters tape and smelled of paint fumes. All smoke detectors were covered in painters tape. There was other peoples trash in the room under the heater and edges of the bed. our heater in the bathroom didn’t work so bathroom was freezing. We had no refrigerator. The weather was bad when we were there the parking lot was all ice and parking spots weren’t plowed.

6

Yanitza

25 Oct 2025

·

Stayed 2 nights

The trim was clean but I went in the bathroom and found a needle and cap in between the sink and wall and I was disgusted.

10

Jessie

17 Feb 2025

·

Stayed 1 night

Great stay . Beds are amazing and very clean hotel

10

Natalee

23 Sept 2025

·

Stayed 1 night

Staff was very, very helpful and accommodating. Jasmine at the front desk was superb with answering any questions we had, give that woman a raise. Rooms have been nicely renovated, however the cleanliness of it was not great. I would stay here again. Price point was great, location, and the free parking was a nice touch. The staff alone is the reason I would return if needed.

4

Michael S

27 Apr 2025

·

Stayed 2 nights

The property was under extreme renovation and it was very messy except my room (new). Towel has brown spots . TV was ineffective. Bed linen was ridden with ugh! So I had to remove it from my sleeping. Cold draft from windows. AC is dirty with construction dusts. I am not satisfied with my staying. The maintainer should notify us that it is under renovation.

10

Arron

12 Jul 2025

·

Stayed 3 nights

Pleasant and clean

8

Nadine

8 Oct 2025

·

Stayed 2 nights

Old building, but the room was remodel and clean

10

Valerie

10 Nov 2025

·

Stayed 1 night

Room was clean, staff very friendly

8

Amanda

25 Nov 2025

·

Stayed 2 nights

Nice front desk staff, Very clean. Bed could have been comfier

10

June

10 Oct 2025

·

Stayed 1 night

Upon entering the room u could immediately see that the floors had NOT been swept or mopped. Everything else is excellent. They could use a bit more amenities in the suite on the 1st floor I. E. Paper towels, toaster, a bit more selection of pans and maybe a broom and mop

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AI-generated summary based on recent guest reviews

Rooms

Renovated rooms are generally comfortable, but guests mention occasional issues with AC performance, TV or Roku setup, lighting, missing or worn furnishings, noise from other rooms, and inconsistent in-room amenities like mini-fridges.

Related guest reviews

10

Amani

11 Sept 2025

·

Stayed 1 night

My bathroom was a little dirty the air conditioner was okay but couldn’t barely feel it. But so far it was very quiet and peaceful.

4

James

14 Jan 2025

·

Stayed 1 night

Tv didnt work, shower head had a leak. Found liquor bottles from previous person to stay there. Bed was hard as a rock.

6

Alicia

26 Apr 2025

·

Stayed 1 night

Under renovation. Our room was great! Bed was comfortable, room clean, pet friendly; however no mini fridge (microwave, and coffee maker in the room). Our view was towards the middle of the property where everything was torn down, old sinage was left in the walkway, construction right outside the door. I saw other recent reviews about the construction, it seems not much has changed since those reviews. We only stayed to be closer to the hospital for an early morning procedure.

8

Robert

3 Aug 2025

·

Stayed 5 nights

Inside the rooms is beautiful. Area and exterior could leave some a little unsettled but the renovation inside is great. Will stay again

6

David

9 Jun 2025

·

Stayed 1 night

The guests above us were so noisy banging walking very heavy just plain annoying almost till 1:00 am

10

Randy

22 Sept 2025

·

Stayed 1 night

The hotel was recently remodeled so everything was new and nice. Mattress was great. Heat/AC worked great. All amenities were provided in the bathroom, and coffee maker in the room. It's too bad the left over reviews are still on Google from the former hotel. A little breakfast in the morning made the stay perfect. It was walking distance from the Big E which was great as parking is a premium in the area. One negative: I think I'm too old to figure out a Roku device to get the TV to work. LOL

4

Michael S

27 Apr 2025

·

Stayed 2 nights

The property was under extreme renovation and it was very messy except my room (new). Towel has brown spots . TV was ineffective. Bed linen was ridden with ugh! So I had to remove it from my sleeping. Cold draft from windows. AC is dirty with construction dusts. I am not satisfied with my staying. The maintainer should notify us that it is under renovation.

8

Nadine

8 Oct 2025

·

Stayed 2 nights

Old building, but the room was remodel and clean

6

Kim

28 Jul 2025

·

Stayed 1 night

My room did not have a phone, the ac was old and took forever to cool the room, the chair by the desk was filthy and had dirt in the wheels, there was no bag table in the closet and the sink was clogged. There was no manager available or any handyman on premises to fix the issue. My room was changed the next day which had a phone and a bag table. The owner has to do better charging what I paid. There was no continental breakfast offered only coffee. Staff were nice but I will not be staying again.

8

Scott

11 Jun 2025

·

Stayed 2 nights

I have trouble rating this hotel. It is undergoing MAJOR renovations. The rooms were excellent, but could use lamps on/near the nightstands. The desk chair had some stains and wear and some facial tissues in the room would be nice. The hallways are a completely different story. There was no air conditioning. On the hottest day of the year (when I arrived), the air in the hallways was absolutely stifling. Also no elevator in the building. Lugging all of my stuff out of my car and up the stairs to the second floor room through the stifling hallway made me appreciate the modern (and well-functioning) A/C in my room all the more.

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AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly, helpful, and accommodating, though some guests experienced limited front-desk coverage and slow or absent maintenance response during renovations.

Related guest reviews

10

Steven

6 Mar 2025

·

Stayed 1 night

The staff was nice

2

Craig

7 May 2025

·

Stayed 2 nights

Made booking through Expedia and showed up to an under construction work site. Nobody at front desk and odour from the work being done. Wife and I decided not to stay and we’re not refunded full amount. Zero Stars. Should be taken off Expedia app.

2

SAMUEL

7 Apr 2025

·

Stayed 1 night

Construction site in a shady neighborhood. Not at all what was advertised. Doors hanging by the hinges as you walk down the hallway to your room. Elephant like stomping sounds upstairs at 5:30 am on a Sunday morning. Construction machines humming at 6:30 am on Sunday. When the receptionist was asked about this he denied that any work was being done and became belligerent. Shady couple hanging outside the ?hotel day and night performing lewd acts Saturday night and Sunday morning. I would not stay there for free after today. Not sure how the place is licensed to operate!

10

Sara

11 Nov 2025

·

Stayed 4 nights

Friendly staff! Anything that was needed, extra towels, etc, were available for the asking!

10

Elizabeth

9 May 2025

·

Stayed 1 night

We had a good time at this hotel. We were running a little late and thankfully I had called ahead to let the front desk know, when we were visiting check in was unavailable after 9pm so keep that in mind and let staff know if you'll be arriving later. The hotel was undergoing renovations when we stayed so the hotel was a little messy but nothing egregious. Friendly and helpful staff.

10

Paul

19 Sept 2025

·

Stayed 1 night

Overnight for the big e staff was helpful and very nice

10

Natalee

23 Sept 2025

·

Stayed 1 night

Staff was very, very helpful and accommodating. Jasmine at the front desk was superb with answering any questions we had, give that woman a raise. Rooms have been nicely renovated, however the cleanliness of it was not great. I would stay here again. Price point was great, location, and the free parking was a nice touch. The staff alone is the reason I would return if needed.

10

Valerie

10 Nov 2025

·

Stayed 1 night

Room was clean, staff very friendly

10

DANA

3 Jul 2025

·

Stayed 1 night

I think Chris is an owner. Spoke to him on phone an was extremely honest and welcoming. Great value here. Some renovation but did not affect my stay. I wish i remembered the guys name at front desk-he was awesome-7-2-25

2

Jennifer

1 May 2025

·

Stayed 3 nights

The building is in terrible shape and under construction (which we didnt know until check in). The desk is not staffed and there are signs with an outside number to call for assistance. Zero security, anyone could walk in and go inside with many open doors on rooms that are being worked on. Many doors propped open during the day.

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AI-generated summary based on recent guest reviews

Location

Convenient for the Big E or fairgrounds and hospital access, with easy walking or short drives; a few guests felt the surrounding neighborhood was sketchy.

Related guest reviews

10

Marianna

26 Sept 2025

·

Stayed 2 nights

I was there for a horse show and the staff and location was awesome

8

Mary

27 Apr 2025

·

Stayed 1 night

Although construction is still going on in the building and the hallways are not as clean as could be, the remolded room was clean and very nice, especially for the price. The bed is very comfortable. Once the renovations are complete, the property will be quite nice. Convenient location. Close to the hospital.

6

Robert

9 Jun 2025

·

Stayed 1 night

The room itself was nice enough, but the property needs some work. And not in the greatest area. But the person checking me in was super friendly and very personable.

2

SAMUEL

7 Apr 2025

·

Stayed 1 night

Construction site in a shady neighborhood. Not at all what was advertised. Doors hanging by the hinges as you walk down the hallway to your room. Elephant like stomping sounds upstairs at 5:30 am on a Sunday morning. Construction machines humming at 6:30 am on Sunday. When the receptionist was asked about this he denied that any work was being done and became belligerent. Shady couple hanging outside the ?hotel day and night performing lewd acts Saturday night and Sunday morning. I would not stay there for free after today. Not sure how the place is licensed to operate!

2

Elizabeth

7 Apr 2025

·

Stayed 2 nights

It seemed like a sketchy neighborhood, and on top of that the hotel was undergoing renovation and it should not have been open for business. The view from my room was of a courtyard-turned-storage area. So I was looking at piles of old mattresses, etc. The room had a fridge and a microwave, which was great, but terrible lighting. And the hotel had no amenities--no breakfast, nothing to eat, no coffee except the in-room weak brew. I registered and paid for two nights but I bolted out of there as soon as I could after the first night, and got a different hotel. The name "Regency" implies something fancy--this was a dump.

6

Alicia

26 Apr 2025

·

Stayed 1 night

Under renovation. Our room was great! Bed was comfortable, room clean, pet friendly; however no mini fridge (microwave, and coffee maker in the room). Our view was towards the middle of the property where everything was torn down, old sinage was left in the walkway, construction right outside the door. I saw other recent reviews about the construction, it seems not much has changed since those reviews. We only stayed to be closer to the hospital for an early morning procedure.

10

Randy

22 Sept 2025

·

Stayed 1 night

The hotel was recently remodeled so everything was new and nice. Mattress was great. Heat/AC worked great. All amenities were provided in the bathroom, and coffee maker in the room. It's too bad the left over reviews are still on Google from the former hotel. A little breakfast in the morning made the stay perfect. It was walking distance from the Big E which was great as parking is a premium in the area. One negative: I think I'm too old to figure out a Roku device to get the TV to work. LOL

8

Francisco

16 Dec 2024

·

Stayed 1 night

Convinient location and easy access

10

Vladimir

26 Sept 2025

·

Stayed 2 nights

Convenient location to Big E

10

Joe

29 Sept 2025

·

Stayed 1 night

We stayed here when we went to an event at the eastern states exposition. It was coles, by so we were able to walk from the hotel to the fairgrounds

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AI-generated summary based on recent guest reviews

Dining

Dining is limited: some mention a small breakfast at times, but several report no breakfast service and only coffee available.

Related guest reviews

2

Elizabeth

7 Apr 2025

·

Stayed 2 nights

It seemed like a sketchy neighborhood, and on top of that the hotel was undergoing renovation and it should not have been open for business. The view from my room was of a courtyard-turned-storage area. So I was looking at piles of old mattresses, etc. The room had a fridge and a microwave, which was great, but terrible lighting. And the hotel had no amenities--no breakfast, nothing to eat, no coffee except the in-room weak brew. I registered and paid for two nights but I bolted out of there as soon as I could after the first night, and got a different hotel. The name "Regency" implies something fancy--this was a dump.

10

Randy

22 Sept 2025

·

Stayed 1 night

The hotel was recently remodeled so everything was new and nice. Mattress was great. Heat/AC worked great. All amenities were provided in the bathroom, and coffee maker in the room. It's too bad the left over reviews are still on Google from the former hotel. A little breakfast in the morning made the stay perfect. It was walking distance from the Big E which was great as parking is a premium in the area. One negative: I think I'm too old to figure out a Roku device to get the TV to work. LOL

6

Stephen

27 Jan 2025

·

Stayed 2 nights

While the hotel was quiet, clean, and comfortable, there was little pressure in the sink, and it took forever to get hot water. I was also disappointed that for $777 for 2 nights, there was no breakfast service, and no coffee in the room.

6

Kim

28 Jul 2025

·

Stayed 1 night

My room did not have a phone, the ac was old and took forever to cool the room, the chair by the desk was filthy and had dirt in the wheels, there was no bag table in the closet and the sink was clogged. There was no manager available or any handyman on premises to fix the issue. My room was changed the next day which had a phone and a bag table. The owner has to do better charging what I paid. There was no continental breakfast offered only coffee. Staff were nice but I will not be staying again.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $105	2 $107	3 $107	4 $102	5 $102	6 $145	7 $164
8 $116	9 $101	10 $102	11 $145	12 $265	13	14 $261
15 $101	16 $101	17 $102	18 $101	19 $116	20 $154	21 $154
22 $106	23 $106	24 $106	25 $106	26 $106	27 $128	28 $125
29 $106	30 $110

Baldwin Inn & Suites, SureStay Collection by Best Western

Prices for Baldwin Inn & Suites, SureStay Collection by Best Western

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds (Larger Room;With Sofabed)

Standard Room, 2 Queen Beds, Balcony (Larger Room;With Sofabed)

Suite, 1 King Bed, Kitchen (With Sofabed, Full Kitchen)

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds, Kitchen (Larger Room;With Sofabed)

Standard Room, 1 King Bed, Accessible, Bathtub

Standard Room, 1 King Bed, Kitchen (Larger Room;With Sofabed)

Standard Room, 1 King Bed

Guest reviews of Baldwin Inn & Suites, SureStay Collection by Best Western

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Baldwin Inn & Suites, SureStay Collection by Best Western

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24
25	26	27	28	29	30	31 $144