Marriott St. Louis West

breakfast was great

The property is in a relatively secluded location nested in a business park, which is nice. We found the staff to be helpful and courteous. The rooms were outdated, and we had only a few sheets of toilet paper when we checked into our room, as well as only one trash can that was by the window. Should you need to dispose of anything from the bathroom, you have to walk it all the way out of the bathroom to the desk. The rooms have shared doorways for families, which presented two issues for us: the guest next door was up until 5am watching TV loudly and conversating, to which we could pretty much hear all of, and the guest was smoking in their room, which seeped through the shared door. We weren't particularly thrilled with smelling cigarette smoke throughout the night; after telling the front desk, they were friendly but said they would let the manager know in the morning. That unfortunately doesn't do a ton to help us during our one night stay, but again, I don't know what they personally would have done. It appeared the manager was standing and chatting at the checkout the next morning, and it may have been nice if they had spoken with us about the stay, but alas. This hotel could be solid with an update, attention to detail and some type of policy in place to ensure guests are taken care of.

Awesome

The lobby and public downstairs areas were well maintained and clean. All of the staff were friendly. The room however, was a bit different. It seemed to me like the turnover was only partially complete. The ice bucket was full of water, the vents full of dust and the previous occupant's cards were still laying on the desk. The TV displayed a random name (not ours), the coffee maker was dirty, with used cup lids. The 5th floor ice maker was Full of mold, had to travel to the 8th floor to find a cleaner ice maker. There were no towels, I had to request them. The room was very small and the TV was so laggy it was hard to navigate with the remote. Summary: staff and amenities were great, but the room seemed only partially cleaned, the ice makers were full of mold, no towels in the room and some unwiped areas. Very unclean vents. Overall not satisfactory for the amount of money spent.

Great stay