Name: The Ritz-Carlton, St. Louis
Address: 100 Carondelet Plaza, St. Louis, Missouri, United States of America, St. Louis, Missouri, US
Price range: US$539–US$1,442 per night
Rating: 9.17

What guests think

At The Ritz-Carlton, St. Louis, guests frequently praise warm, attentive service and generally spacious rooms, while some note dated furnishings or maintenance hiccups, occasional noise from events, and mixed cleanliness, resulting in an experience that can vary by stay.

Elevators are sometimes slow or odorous; other facilities are rarely discussed. Food and drink range from excellent breakfast, brunch, and dinners to disappointing meals and service at times. Many highlight a convenient, attractive location, though a few found the immediate area sterile and sought clearer transport guidance. Expect polished hospitality with variability in rooms, facilities, and dining.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Reports focus on elevators, which were sometimes slow or had unpleasant odors. Other facilities received few consistent comments.

Related guest reviews

6

ann

28 Apr 2024

·

Stayed 1 night

Elevators were crazy slow belman slow or just not staffed properly

10

William O

10 Dec 2024

·

Stayed 3 nights

We like everything. This was our first trip to St Louis. The hotel and surroundings exceeded all our expectations. We booked 3 rooms and they got us all on the same floor. It was Christmas and the decorations and festivities were wonderful.

10

Miranda

27 Feb 2023

·

Stayed 2 nights

Beautiful hotel in a beautiful area, 10 to 15 min from just about everything e.g. restaurants, the arch, airport, etc. Be sure to check out the Sunday brunch, absolutely spectacular!

10

Troy

7 Feb 2023

·

Stayed 1 night

Class as you would expect from the Ritz. Impeccable service unmatched. Cigar Club has a very limited selection of cigars and mine was falling apart. Very nice but a humidor upgrade would be beneficial. Overall great experience though.

6

Ellen

19 Aug 2025

·

Stayed 1 night

The elevators smelled terrible. The carpet in my room was gross. Charging for WIFI in addition to the room charge is wrong.

8

Tia

12 Jul 2025

·

Stayed 1 night

Wish they still had a pool

10

Michael

31 Jul 2023

·

Stayed 1 night

Everyone at the Ritz from Parking to Room Service was excellent.

10

shawn

23 Jul 2023

·

Stayed 1 night

The rooms are spacious and have all the amenities one could ask for. The staff are all rock stars at what they do: the valets, reception, the bar tenders kept the drinks coming even though all the bars were slammed after a wedding reception. Best location in St Louis.

8

Audrea

13 May 2025

·

Stayed 3 nights

The hotel was very beautiful. The noise level was high due to weddings and bands playing on the lower floors during my first night. It was hard to get to sleep until after 11:00 PM. Double charged for the room which wasn’t fun but was able to get it resolved quickly.

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AI-generated summary based on recent guest reviews

Cleanliness

Feedback is mixed, with many calling the property clean or immaculate, but others citing stained or dirty carpets, mold in a shower, and dust in public areas.

Related guest reviews

10

Stanley

18 Apr 2022

·

Stayed 1 night

great place, nice and clean. service was excellent. enjoyed this motel

10

Danny

31 Jan 2024

·

Stayed 2 nights

Staff, very warming and helpful rooms, clean bright and well maintained

6

Zoe

4 Sept 2022

·

Stayed 3 nights

The rooms is are tired, stained carpeting, older bathrooms etc….

4

thomas

20 Dec 2023

·

Stayed 1 night

Smoke detector chirped all night Light switches didn’t work Alarm clock rang at 3 am

10

James Anthony

29 Aug 2025

·

Stayed 1 night

Room was very spacious. The property was immaculate and the service was attentive without be over bearing.

10

Joni

27 Jun 2023

·

Stayed 1 night

Luxury stay. The hotel was clean. The staff was kinda.

6

Ellen

19 Aug 2025

·

Stayed 1 night

The elevators smelled terrible. The carpet in my room was gross. Charging for WIFI in addition to the room charge is wrong.

8

Louis

17 Jun 2025

·

Stayed 1 night

Overall, our stay was as wonderful as expected. However, I have to state that I was disappointed in 2 things related to the room itself (1416). While the room overall was nice, the couch near the windows showed extreme wear and tear with torn threading along the seams. Quite disappointing for a purported 5 star and expensive hotel. As I was staying with my wife, I expected there to be 2 robes for us to lounge. However there was only 1 hung from the bathroom door hook. These may be small details, but that is what I paid a premium price for my wife's staycation birthday present. Examining our appetizers and drinks in the lobby, we were not disappointed and our waiter (Tanner) was top shelf. Examining the breakfast at Don Alfonso, the quality and variety of dishes was excellent as was the service by our waiter (Glen).

10

Stephen

5 Aug 2023

·

Stayed 7 nights

The Ritz in St.Louis performed like the grand lady that she is. She exceeded my expectations by miles. I had a 5 star experience at a 4 star property. After staying at hotels post pandemic and hearing every excise in the world as to why I expext less it was gratifying to just experience nirvana. I will most definitely return in the future and I want to give a shout out to Sabina and the housekeeping staff on the 14th floor. They anticipated my every need.

4

Scott

8 Jan 2024

·

Stayed 1 night

There isn't anyone manning the front desk and had to knock on the door just to get a server in the front lounge area. The restaurant service at Casa Don Alfonso was poor and the food quality was below average. There is no attention to detail in the cleanliness of the hotel, i.e. black mold in shower, dusty lobby fixtures. Not what you should expect at a Ritz Carlton hotel.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are often spacious and comfortable, though several guests noted dated furnishings, older bathrooms, or maintenance issues, and occasional noise from weddings affected sleep.

Related guest reviews

10

Danny

31 Jan 2024

·

Stayed 2 nights

Staff, very warming and helpful rooms, clean bright and well maintained

6

Zoe

4 Sept 2022

·

Stayed 3 nights

The rooms is are tired, stained carpeting, older bathrooms etc….

10

Richard

17 Dec 2022

·

Stayed 2 nights

Two night stay in St Louis to attend a Christmas show at the Fox Theater. Accommodations were excellent, but pricey. Very enjoyable stay.

10

Nicholas

7 Apr 2022

·

Stayed 1 night

Amazing staff, comfortable and big rooms, amazing food. All around a great experience.

4

thomas

20 Dec 2023

·

Stayed 1 night

Smoke detector chirped all night Light switches didn’t work Alarm clock rang at 3 am

10

James Anthony

29 Aug 2025

·

Stayed 1 night

Room was very spacious. The property was immaculate and the service was attentive without be over bearing.

6

Ellen

19 Aug 2025

·

Stayed 1 night

The elevators smelled terrible. The carpet in my room was gross. Charging for WIFI in addition to the room charge is wrong.

8

Louis

17 Jun 2025

·

Stayed 1 night

Overall, our stay was as wonderful as expected. However, I have to state that I was disappointed in 2 things related to the room itself (1416). While the room overall was nice, the couch near the windows showed extreme wear and tear with torn threading along the seams. Quite disappointing for a purported 5 star and expensive hotel. As I was staying with my wife, I expected there to be 2 robes for us to lounge. However there was only 1 hung from the bathroom door hook. These may be small details, but that is what I paid a premium price for my wife's staycation birthday present. Examining our appetizers and drinks in the lobby, we were not disappointed and our waiter (Tanner) was top shelf. Examining the breakfast at Don Alfonso, the quality and variety of dishes was excellent as was the service by our waiter (Glen).

10

shawn

23 Jul 2023

·

Stayed 1 night

The rooms are spacious and have all the amenities one could ask for. The staff are all rock stars at what they do: the valets, reception, the bar tenders kept the drinks coming even though all the bars were slammed after a wedding reception. Best location in St Louis.

8

Audrea

13 May 2025

·

Stayed 3 nights

The hotel was very beautiful. The noise level was high due to weddings and bands playing on the lower floors during my first night. It was hard to get to sleep until after 11:00 PM. Double charged for the room which wasn’t fun but was able to get it resolved quickly.

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AI-generated summary based on recent guest reviews

Service

Service is widely praised as warm, attentive, and professional across departments. A few guests reported lapses, including slow bell service, an unattended front desk, uneven restaurant service, and limited transport guidance.

Related guest reviews

6

ann

28 Apr 2024

·

Stayed 1 night

Elevators were crazy slow belman slow or just not staffed properly

8

Thomas

28 May 2024

·

Stayed 1 night

Thanks to Morgan for helping us check in a little early! Great staff

10

James Anthony

29 Aug 2025

·

Stayed 1 night

Room was very spacious. The property was immaculate and the service was attentive without be over bearing.

10

Vivek

28 Dec 2022

·

Stayed 19,353 nights

Very friendly and helpful staff

8

Louis

17 Jun 2025

·

Stayed 1 night

Overall, our stay was as wonderful as expected. However, I have to state that I was disappointed in 2 things related to the room itself (1416). While the room overall was nice, the couch near the windows showed extreme wear and tear with torn threading along the seams. Quite disappointing for a purported 5 star and expensive hotel. As I was staying with my wife, I expected there to be 2 robes for us to lounge. However there was only 1 hung from the bathroom door hook. These may be small details, but that is what I paid a premium price for my wife's staycation birthday present. Examining our appetizers and drinks in the lobby, we were not disappointed and our waiter (Tanner) was top shelf. Examining the breakfast at Don Alfonso, the quality and variety of dishes was excellent as was the service by our waiter (Glen).

10

Jorge

2 Sept 2025

·

Stayed 2 nights

Service is exceptional!!!

10

Stephen

5 Aug 2023

·

Stayed 7 nights

The Ritz in St.Louis performed like the grand lady that she is. She exceeded my expectations by miles. I had a 5 star experience at a 4 star property. After staying at hotels post pandemic and hearing every excise in the world as to why I expext less it was gratifying to just experience nirvana. I will most definitely return in the future and I want to give a shout out to Sabina and the housekeeping staff on the 14th floor. They anticipated my every need.

10

Michael

31 Jul 2023

·

Stayed 1 night

Everyone at the Ritz from Parking to Room Service was excellent.

4

Scott

8 Jan 2024

·

Stayed 1 night

There isn't anyone manning the front desk and had to knock on the door just to get a server in the front lounge area. The restaurant service at Casa Don Alfonso was poor and the food quality was below average. There is no attention to detail in the cleanliness of the hotel, i.e. black mold in shower, dusty lobby fixtures. Not what you should expect at a Ritz Carlton hotel.

8

Audrea

13 May 2025

·

Stayed 3 nights

The hotel was very beautiful. The noise level was high due to weddings and bands playing on the lower floors during my first night. It was hard to get to sleep until after 11:00 PM. Double charged for the room which wasn’t fun but was able to get it resolved quickly.

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AI-generated summary based on recent guest reviews

Location

Generally considered convenient and attractive for reaching city highlights. A few found the immediate area sterile with limited shops and wished for clearer transit advice.

Related guest reviews

10

William O

10 Dec 2024

·

Stayed 3 nights

We like everything. This was our first trip to St Louis. The hotel and surroundings exceeded all our expectations. We booked 3 rooms and they got us all on the same floor. It was Christmas and the decorations and festivities were wonderful.

10

Miranda

27 Feb 2023

·

Stayed 2 nights

Beautiful hotel in a beautiful area, 10 to 15 min from just about everything e.g. restaurants, the arch, airport, etc. Be sure to check out the Sunday brunch, absolutely spectacular!

8

Marticia

28 Oct 2023

·

Stayed 4 nights

I expected to see a shuttle from the airport -- or at least advice about the location of a taxi dispatcher and approximate fee for the taxi. More importantly, I was not aware that the MetroLink service maintains a stop immediately behind the hotel and would have cost me about a tenth as much as the taxi and would probably taken me to the hotel much more quickly at the end of a very-stressful day. (I phoned the hotel from the airport because I couldn't find a taxi stand and needed advice on how to reach Ritz-Carlton. No one suggested that I use a train or tram, as I have done in many European countries. I did use MetroLink on Friday to visit Forest Park.) I also found the neighborhood very sterile and forbidding -- no place to buy chewing gum or throat lozenges or fresh fruit. Dining options in the hotel were very unsatisfying and expensive.

10

shawn

23 Jul 2023

·

Stayed 1 night

The rooms are spacious and have all the amenities one could ask for. The staff are all rock stars at what they do: the valets, reception, the bar tenders kept the drinks coming even though all the bars were slammed after a wedding reception. Best location in St Louis.

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AI-generated summary based on recent guest reviews

Dining

Dining quality ranges from excellent breakfasts, brunch, and dinners to disappointing meals and service at times.

Related guest reviews

10

Miranda

27 Feb 2023

·

Stayed 2 nights

Beautiful hotel in a beautiful area, 10 to 15 min from just about everything e.g. restaurants, the arch, airport, etc. Be sure to check out the Sunday brunch, absolutely spectacular!

10

Nicholas

7 Apr 2022

·

Stayed 1 night

Amazing staff, comfortable and big rooms, amazing food. All around a great experience.

8

Marticia

28 Oct 2023

·

Stayed 4 nights

I expected to see a shuttle from the airport -- or at least advice about the location of a taxi dispatcher and approximate fee for the taxi. More importantly, I was not aware that the MetroLink service maintains a stop immediately behind the hotel and would have cost me about a tenth as much as the taxi and would probably taken me to the hotel much more quickly at the end of a very-stressful day. (I phoned the hotel from the airport because I couldn't find a taxi stand and needed advice on how to reach Ritz-Carlton. No one suggested that I use a train or tram, as I have done in many European countries. I did use MetroLink on Friday to visit Forest Park.) I also found the neighborhood very sterile and forbidding -- no place to buy chewing gum or throat lozenges or fresh fruit. Dining options in the hotel were very unsatisfying and expensive.

8

Louis

17 Jun 2025

·

Stayed 1 night

Overall, our stay was as wonderful as expected. However, I have to state that I was disappointed in 2 things related to the room itself (1416). While the room overall was nice, the couch near the windows showed extreme wear and tear with torn threading along the seams. Quite disappointing for a purported 5 star and expensive hotel. As I was staying with my wife, I expected there to be 2 robes for us to lounge. However there was only 1 hung from the bathroom door hook. These may be small details, but that is what I paid a premium price for my wife's staycation birthday present. Examining our appetizers and drinks in the lobby, we were not disappointed and our waiter (Tanner) was top shelf. Examining the breakfast at Don Alfonso, the quality and variety of dishes was excellent as was the service by our waiter (Glen).

10

Kimberly

10 Dec 2023

·

Stayed 1 night

Dinner was delicious

4

Scott

8 Jan 2024

·

Stayed 1 night

There isn't anyone manning the front desk and had to knock on the door just to get a server in the front lounge area. The restaurant service at Casa Don Alfonso was poor and the food quality was below average. There is no attention to detail in the cleanliness of the hotel, i.e. black mold in shower, dusty lobby fixtures. Not what you should expect at a Ritz Carlton hotel.

10

shawn

23 Jul 2023

·

Stayed 1 night

The rooms are spacious and have all the amenities one could ask for. The staff are all rock stars at what they do: the valets, reception, the bar tenders kept the drinks coming even though all the bars were slammed after a wedding reception. Best location in St Louis.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$515
February	US$475
March	US$483
April	US$702
May	US$566
June	US$559
July	US$588
August	US$672
September	US$778
October	US$817
November	US$795
December	US$567

Su	Mo	Tu	We	Th	Fr	Sa
				1 $847	2 $997	3 $1,032
4 $665	5 $726	6 $1,229	7	8	9 $759	10 $879
11 $639	12 $882	13	14	15 $841	16 $1,248	17 $749
18 $659	19	20	21 $1,024	22 $716	23	24 $719
25 $724	26 $619	27 $619	28 $986	29 $749	30	31

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $670	18 $1,183	19 $844
20 $539	21 $776	22 $941	23	24	25	26 $898
27 $684	28 $881	29	30 $1,442

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Monthly average prices

About this property

Location

Guest reviews

Superb

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What guests think

Property policies

Check-in instructions

Security deposit

Good to know

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FAQs about The Ritz-Carlton, St. Louis

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