Is parking available at the property?

Free self-parking is available on-site, but it is limited.

Does the hotel allow pets?

Pets are allowed with a fee of USD 100 per accommodation, per stay. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 16:00 to 23:30, and check-out is at 11:00. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features does the hotel offer for guests with disabilities?

The property features limited wheelchair accessibility, including accessible parking and public areas.

Where is the hotel located in relation to key landmarks?

The hotel is located in Richmond Heights, within a 5-minute drive from Saint Louis Galleria Mall and Forest Park. It is approximately 3.3 miles from Washington University in St. Louis and 3.6 miles from St. Louis Zoo.

Does the hotel have a swimming pool?

Yes, there is an outdoor pool that is seasonal, open from June to August, with access available from 9:00 AM to 9:00 PM.

What are the hotel's policies for guests staying with children?

Up to 2 children aged 18 years and younger can stay free per registered adult when occupying the parent's or guardian's room using existing bedding.

MainStay Suites St Louis - Galleria Hotel

Average nightly price at MainStay Suites St Louis - Galleria by month, last 12 months (USD)
Month	Average price
January	US$94
February	US$98
March	US$113
April	US$103
May	US$108
June	US$95
July	US$87
August	US$97
September	US$98
October	US$128
November	US$109
December	US$89

What guests think

Across recent reviews of MainStay Suites St Louis - Galleria, travelers praise the convenient location and spacious apartment-style suites with kitchens, but also report cleanliness lapses, dated maintenance, and inconsistent amenities such as a closed pool or unavailable breakfast.

Service is mixed: some guests praise friendly staff, while others struggled with an unresponsive or closed front desk after hours and surprise deposits. Noise from other guests and parking-lot gatherings is a recurring complaint. Best for travelers prioritizing space and location over polish.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Multiple reviews note the pool is closed or out of service. The property shows age or renovation; some guests parked near their door, while others cited no luggage carts and uneven walkways, and pet relief areas are limited.

Related guest reviews

6

Teresa

7 Oct 2024

·

Stayed 1 night

There was no trash bags no toilet paper and they was doing construction the swimming pool is never open for 200.00

6

Pamela

14 May 2024

·

Stayed 1 night

Guess service was friendly, but pool was closed I don’t know why he didn’t know either. Tv didn’t work called guess service on room phone no answer 4xs. after 5. So stayed with out tv lucky for phones. Nice room just carpet out dated and curtains matching grand mama burnt Orange. Trash over flowing in dumpsters on premises. Guy next door kept doing something to set off my flashers in apartment where fire department had to come and shut alarms off. It would really be a nice place if they get rid of carpet and curtains. Carpet looks nasty.

8

Samantha

23 Jun 2024

·

Stayed 3 nights

Unfortunately no breakfast was offered and the pool was closed. The 2 main reasons why I booked there.

4

Beth

3 Jul 2024

·

Stayed 1 night

There is no luggage cart and we were far from where we had to park. We are seniors and the crooked sidewalk was hard to navigate. My husband fell trying to take some belongings to the car. One of the cuts required antibiotics.

6

Jeffrey

1 Jul 2024

·

Stayed 1 night

So this was a good room. Buildings need to be painted. Also pet friendly, but most of the area close that you would expect to take your pet to go to the bathroom are all rock. No grass. So have to go to the outskirts of the property behind some storage sheds on the property to find any grass. They need to designate a specific area for pets if you are going to be pet friendly. Also first time I had to do a security deposit. Pet price is higher than most. But just change management and no longer under Marriot.

6

Penny

3 Sept 2024

·

Stayed 4 nights

The property is under renovation. The rooms are fine. But The shower is tiny. The bed is hard. And they put a kids party directly upstairs from me. But the parking is convenient and the rooms are pretty big. I'm on the fence about it.

8

David

20 May 2023

·

Stayed 2 nights

Generally very nice however the walkways are in need of repair,a personal injury lawyer’s dream come true.

10

Lorsten

28 Apr 2024

·

Stayed 5 nights

I love the price and the location. The area was quiet and conveniently located near the areas I wanted to visit. The Galleria shopping center was just a block away. I love the size of the apartment and the kitchen was an added bonus. It came with a large, clean bathroom. I liked the private entrance into the apartment with parking just outside the door. It was "home away from home." I will definitely stay there again.

6

CLARISSA

22 Jun 2025

·

Stayed 4 nights

Staff was always friendly. Pool was out of commission, room missing several items but staff was helpful to replenish. But location is great for all we wanted to do.

6

Mary T

19 Jun 2025

·

Stayed 4 nights

I like it had a barbecue grill. Especially since the pool didn't work on my birthday and the housekeeper didn't vacuum my floors and bring me up new towels and pillow case that i requested after my 3rd day there.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness feedback is inconsistent, with many reports of dirty floors and bathrooms, hair in showers, odors, wet or sticky surfaces, and even mold or pests; a few guests did find units clean.

Related guest reviews

4

Stephen

17 May 2025

·

Stayed 2 nights

Dirty room, leaky wet floors, no soap, no toilet paper, no maid service

4

Valerie

15 Oct 2025

·

Stayed 2 nights

The rooms floor was filthy and the toilet seat was disgusting.

2

Missy

3 Jul 2023

·

Stayed 3 nights

The rooms were very dirty and worn. There were holes in walls and ceilings. Stains were on walls. The entire space was dusty. Standing dust on lift ledge and ceiling fan. There were stains on comforter. Rooms were very old and in need of a complete gut and renovation. I was very disgusted and disappointed. I won’t ever stay here again and I dont think I will use Expedia to book my future hotel stays.

10

Debbie

6 Apr 2025

·

Stayed 5 nights

Dirty sheets and towels were left on floor in closet. Staff probably didn’t think to look in there

2

David

17 Jul 2024

·

Stayed 1 night

The floor was wet, there were gnats, and there was what looked like black mold on the ceiling.

8

LaKesha

5 Jun 2024

·

Stayed 1 night

Quiet environment, comfortable bed. However alot of hair in the shower, shower didnt drain i was standing in filth.. and kitchen was a little dirty.

4

Amber

16 Mar 2025

·

Stayed 2 nights

This property was not clean at all

2

Jayden

19 Jul 2025

·

Stayed 1 night

No clean and doesnt look like it was cleaned..hair everywhere..

2

Nicole

3 Mar 2025

·

Stayed 2 nights

It was horrible. This the toilet was not cleaned the floors and the vents were very dusty. I’m asthmatic where else can I start? The furniture had stains on it. The walls were dirty. The stove was nasty. The trash was not dumped the bed. Lenny was not clean enough for us. Dirt was on the towels. It was overall horrible and I went for my birthday weekend. It’s horrible. I’m waiting on Thomas Bruno the general manager for there to get back with me. He said he will refund me my money and so I’m waiting on him. He emailed me, but he hasn’t called me so I will never go there again that was for my birthday. That’s horrible.

6

Angela

25 Nov 2025

·

Stayed 2 nights

Room was not properly clean, very strongbad smell had to bleach it out

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Suites are generally spacious and apartment-like with kitchens, but decor feels dated in places. Guests report noise from neighboring units, uncomfortable sofa beds or hard mattresses, and maintenance issues such as poor lighting or nonworking TVs or phones.

Related guest reviews

6

Penny

19 Oct 2025

·

Stayed 1 night

Outdated and very cramped room

8

Janice

12 Jun 2025

·

Stayed 2 nights

It was clean. There was plenty of space. We arrived at nights, went to bed and in morning left to spend time with family at the seminary. We like it cause its resonable distrance to the seminary.

2

Oxana Nicole

24 Sept 2023

·

Stayed 2 nights

Horrible. Loud parties and twerking on parking lot. We couldn’t sleep till 3am. Don’t recommend

8

Sunny

27 Mar 2025

·

Stayed 1 night

The hotel is undergoing remodeling so I write this with an understanding it's possible it will be gone tomorrow. The floor looked clean but it was a newly laid floor and it left filth on my feet and socks. The bathroom flooring had water visible when you stepped on the floor. I will forever complain about the lack of lighting in the shower area of the bathroom. It's horrendous! But, it is safe and comfortable. The kitchen is always top notch. We didn't have towels but it was genuinely an oversight. The staff is more than pleasant. I will stay there again but there's a few things that need to be dealt with during the remodel.

6

Latasha

16 Feb 2025

·

Stayed 2 nights

I enjoy my stay. The only thing I would recommend is newer tvs and upgraded bathroom. All the rack where either leaning forward or about to fall apart

6

Emily

18 Feb 2025

·

Stayed 1 night

When we arrived check in was pretty simple, however the clerk neglected to mention our room was on the back side of the building. We figured it out after a few below feezing moments. Once in our room the tv in the living room and bedroom did not work, neither did the phones. We called the front desk from our cell and were told their was nothing they could do, no other rooms were available. Normally this wouldnt be huge except we have spent days at the hospital with my brother and just wanted to relax. The room appeared clean but we did find a former occupants work ID and lanyard which made us question how clean the room really was.

10

Neal

15 May 2025

·

Stayed 2 nights

Nice and large room with fair price, nice area located.

6

Penny

3 Sept 2024

·

Stayed 4 nights

The property is under renovation. The rooms are fine. But The shower is tiny. The bed is hard. And they put a kids party directly upstairs from me. But the parking is convenient and the rooms are pretty big. I'm on the fence about it.

4

Xiaodong

13 May 2025

·

Stayed 2 nights

We lived in first floor but guest in second floor made a lot of noise till midnight, we can’t sleep till 2am. It is very terrible experience that I had never experienced.

6

Beate

27 Mar 2025

·

Stayed 2 nights

The suite smells strongly of cigarette smoke. Had to ask for a hair dryer. The soap and shampoo dispensers in the shower were empty, tiny sample bottle of shampoo was not enough for 2 nights. Supposed to be extended stay, but no pots and pans. The sofa bed mattress was horrible and no blanket for it. Otherwise good location, walking distance to a nice shopping and restaurant district.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is mixed: several guests found staff friendly and helpful, but others reported difficulty reaching the front desk, after-hours closures, long or confusing check-in, and surprise deposits.

Related guest reviews

8

Lindsay

14 Apr 2025

·

Stayed 3 nights

Unit was large & spacious. Coffee from last guest had mold and was left inside - no biggie. Place was clean otherwise. Front desk staff was not always to be found, and no one answered when we called. But overall, stay was good, and I would stay again.

10

Sharnae

25 Jan 2025

·

Stayed 1 night

My stay was great! Room was very nice and clean, relaxed both nights of my stay. Staff accommodated me real fast when I needed help. 10/10 stay.

2

David

19 Jun 2024

·

Stayed 1 night

Bait and Switch! Not sure who’s responsible: Mainstay or Expedia? Although, i went from $106 to $206 (including the secretive hundred dollar deposit that’s required at check-in). Nobody said anything about $100 deposit until after the $106 booking was made. I slept in my car last night because I was unable to check in without the extra hundred dollars. How about a little transparency folks?

4

Mausumi

21 Aug 2023

·

Stayed 1 night

We have checked in on 8/19 and the person at the reception was not at all professional. Later from room request two blankets and in repose that person asked me go at front desk and collect blankets. He was very rude and unprofessional, will never stay again

4

Karen

13 May 2025

·

Stayed 3 nights

Our stay at this hotel was disappointing. Tried to communicate with hotel prior to arrival, no one answered phones or emails. Upon arrive, rooms were dirty, hair and dust bunnies on kitchens and bathrooms, rugs not vacuumed, shower doors that wouldn’t close. It also appeared a portion of this property was being used for transitional housing which was not stated in property description. This would have been nice to know beforehand.

2

ashley

14 Feb 2025

·

Stayed 2 nights

Never got to stay office closed at 10:00 was not aware of that was told when I called it was 11:00 got there at 10:07 there was nobody there in the doors were locked so didn't I get to stay

6

CLARISSA

22 Jun 2025

·

Stayed 4 nights

Staff was always friendly. Pool was out of commission, room missing several items but staff was helpful to replenish. But location is great for all we wanted to do.

10

Laura

9 Feb 2025

·

Stayed 2 nights

We enjoyed this location and everything about our stay. The front desk lady is the best. You can tell she actually enjoys her job and is willing to help answer questions amd help in every way. She even helped me figure out a jogging area!

2

Crystal

3 Jul 2024

·

Stayed 1 night

Bathtub was dirty, room smelled old and carpet needed cleaned. Left keycard in room 8 3:40 am to leave and was locked out until 7:42am. There was no one on the property to assist with a replacement key, there was no emergency telephone number to contact anyone. There was a note on the main entrance that stated the office would be closed until 7:00am. Very unacceptable. I take full responsibility for locking the key in the room, however things happened. There should have been someone on the property to assist. Another guest was locked out at 6:14am and also had to wait until 7:42am to regain entry.

2

mike

29 Jan 2023

·

Stayed 5 nights

Debi at the front desk was rude.she did not have my room or my reservation.so i did'nt check in.they billed me $792.00.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Location is a strong point, with many mentions of proximity to the Galleria mall, MetroLink, Forest Park, and highways.

Related guest reviews

10

Kelly

19 Apr 2024

·

Stayed 2 nights

The room was very nice and in a great location

10

Dia

17 Mar 2024

·

Stayed 3 nights

The room was nice. Very spacious. Location was great. Not too far from attractions in St. Louis. It's right next to the metro station which is convenient if you like to take public transportation. We would definitely stay here again.

10

Charles

2 Sept 2024

·

Stayed 2 nights

Great room with kitchen, fridg. dishwasher, very clean, and handy access to everything...

10

Chuck

6 Jul 2024

·

Stayed 2 nights

Very clean, close to forest park, will rent this again when i come back to St Louis

10

Lorsten

28 Apr 2024

·

Stayed 5 nights

I love the price and the location. The area was quiet and conveniently located near the areas I wanted to visit. The Galleria shopping center was just a block away. I love the size of the apartment and the kitchen was an added bonus. It came with a large, clean bathroom. I liked the private entrance into the apartment with parking just outside the door. It was "home away from home." I will definitely stay there again.

8

Jerome

7 Jul 2024

·

Stayed 4 nights

Everything was good. No complaints. Great location close to the mall and easy access to the highway.

6

CLARISSA

22 Jun 2025

·

Stayed 4 nights

Staff was always friendly. Pool was out of commission, room missing several items but staff was helpful to replenish. But location is great for all we wanted to do.

6

Baylea

25 Mar 2025

·

Stayed 2 nights

Positives: The property has an off duty officer that parks near the office at night. It’s very conveniently located near the Galleria mall. The whole street and area near galleria mall is pretty nice. Negatives: This place needs an extreme deep clean and some renovations. Half of our bathroom floor linoleum was missing revealing bare concrete. Because of the location of this place, it has a LOT of potential. But in its current condition, I wouldn’t spend more than 100 a night and that is majorly pushing it.

10

Jeffrey M.

29 May 2023

·

Stayed 1 night

Very conveniently located!

10

Shaunte

16 Aug 2024

·

Stayed 2 nights

Close to the train station!

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is inconsistent: several reviews report little variety, poor quality, or no breakfast on certain days, though a few guests enjoyed it.

Related guest reviews

4

Laura

31 Jul 2023

·

Stayed 2 nights

The bathroom floor had cracks in the laminate. There was dust everywhere. I don’t understand how it has the rating that it did. Breakfast we completely gone and was not restocked by 9am on Friday and Saturday. You would think with it being a marriot it would have a certain standard.

2

anthony

29 May 2023

·

Stayed 1 night

took woman at recenption desk approx 30 minutes to check in the person in front of us and about the same for us. she moved between three different computers, which kept logging her out. she was using someone else credentials and did not have her own password. suite seemed very new, was nice. however group next to us was having a birthday party outside their suite and in, with about ten girls talking and singing always at top of their lungs. had a male friend over too in hoodie smoking dope just outside our door. kept it up for over an hour until finally someone made them leave around 11pm. won't stay here again. no breakfast as the person supposed to deliver it did not show. smelled like cat piss just outside reception door

8

Michael

21 May 2023

·

Stayed 1 night

Space nicely designed, comfortable bed. Amenities not impressive. For instance, hated shampoo/conditioner (had to go to main desk to get shampoo because there wasn't any in room. Hangers were kind of crappy. Neither coffee nor orange juice at breakfast was very good.

6

Denette

9 Oct 2023

·

Stayed 2 nights

The check in and check out was easy. The staff at the front desk were nice and friendly. We did not like the stopped up shower. There was so much hair clogged up in the drain that the water would not drain. I cleaned it out using several paper towels. The part under the silver plate over the drain was filthy. Also there was hardly any food offered at breakfast. There was not much variety or very much food at all when we went early or later. The breakfast was very disappointing.

8

Melissa

10 Mar 2024

·

Stayed 2 nights

The hotel all around was up kept and clean. Staff was very friendly and helpful. Would have given 5 stars, but they were changing names and no longer serve breakfast.

8

Samantha

23 Jun 2024

·

Stayed 3 nights

Unfortunately no breakfast was offered and the pool was closed. The 2 main reasons why I booked there.

2

Jennifer

13 Jun 2023

·

Stayed 2 nights

Staff was rude i was charged for things without being notified charged for deposits on rooms i was no in our room was downsized without notice due to the shower not draining. No breakfast even though it stated breakfast included. Overall awful stay

8

Byung-Hoon

6 Nov 2023

·

Stayed 2 nights

The best part in this hotel was the breakfast.

6

Angela

26 Jul 2023

·

Stayed 2 nights

Unfortunately there was no breakfast available for both days we were there. This was one of the reasons we booked here.

4

Sunghyun

20 Aug 2023

·

Stayed 2 nights

Clean and good staff but poor service. Not enough food for their guests for complimentary breakfast. The property is so old that it has low water pressure and bad drainage.

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $91	2 $91	3 $91	4 $91	5 $91	6 $119	7 $123
8 $99	9 $91	10 $75	11 $75	12 $75	13 $91	14 $91
15 $75	16 $75	17 $75	18 $75	19 $75	20 $91	21 $91
22 $75	23 $75	24 $75	25 $75	26 $75	27 $83	28 $83
29 $83	30 $83

MainStay Suites St Louis - Galleria

Prices for MainStay Suites St Louis - Galleria

Monthly average prices

About this property

Location

Room options

Studio, 1 King Bed

Studio, 1 Queen Bed, Mobility Accessible Tub

Studio, 1 Queen Bed, Roll in Shower

Suite, Multiple Beds

Room, 2 Double Beds

Guest reviews of MainStay Suites St Louis - Galleria

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about MainStay Suites St Louis - Galleria

Considering this hotel for your St. Louis trip?

Prices for upcoming dates