Name: Holiday Inn St. Louis - Downtown Conv Ctr
Address: 811 North Ninth Street,Saint Louis,Missouri 63101,US, St. Louis, Missouri, United States of America, St. Louis, Missouri, US
Price range: US$110–US$255 per night
Rating: 7.4

What guests think

Reviews of The Arch Convention Hotel highlight very friendly staff and a central, walkable location for events, but recurring frustrations with parking, nearby construction, and facility upkeep make stays feel uneven depending on timing and room assignment.

Room quality varies, with reports of broken TVs and fixtures, unreliable HVAC, sticking doors, and noise near elevators, though some guests received spacious rooms and comfortable beds. Cleanliness and upkeep are inconsistent, ranging from clean stays to complaints about dirty bathrooms, lingering marijuana odor, leaks, and occasional pests. Facilities and dining draw mixed feedback: pools can be cold or closed, elevators and ice machines sometimes fail, and breakfast or restaurant service ranges from very good to limited or unexpectedly unavailable. Overall, expect an uneven experience that can vary notably by date and room.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Parking is frequently off site, limited, paid, and affected by nearby construction. Guests also report cold or dirty or closed pools, slow or out of service elevators, and multiple broken ice machines; bar offerings can be limited.

Related guest reviews

6

Kadijah

12 Jul 2024

·

Stayed 2 nights

Place in a good area over all, some construction being done in the area. But it is easy to walk to other areas for dining and bars. Bar in hotel had VERY LIMITED SELECTIONS. Not sure if the bar tender was being rude or the bar was low on ingredients . They had no tequila brands and no lemons. Bar tender was rude as well when we asked about limited selections

6

Deanna

22 Sept 2024

·

Stayed 3 nights

It was ok. They needed to take the money we paid and fix things. Shower, tv, hairdryer and very humid in the room. Also add FREE breakfast please. Be nice if the had parking garage. Also ice machines were broken on half of the floors.

8

Deb

13 Jun 2024

·

Stayed 1 night

Ice machine was broke on our floor and the pool didn’t look clean.

10

Renee

16 Sept 2024

·

Stayed 2 nights

Pool water was extremely cold , although the kids had fun the temperature made it hard to enjoy especially since it was indoor. Parking really was a headache and all the construction/ renovation. Bathroom in room could have been more cleaned. Only ice machine worked was 4th floor and the vending machines only had diet soda. The breakfast was good it’s just that my family thought that it would look like the pictures they have on the website. It wasn’t so that was disappointing but Overall my family and I loved the room/ stay 🙂 & front desk women was nice.

8

Stacey

20 Oct 2024

·

Stayed 1 night

The staff was all very nice! Our bathtub dripped allllll night, the stopper for the bathtub also did not work. The air unit also could not be adjusted. The pool was FREEZING, our kids couldn't enjoy it at all as they turned blue after being in it for about 10 minutes. The parking for this hotel is also not ideal. My husband did not feel safe walking the block to park at night downtown as there was glass shattered on the ground from noticeable break-ins. He stated that a woman alone should not stay there with the parking situation, which I guess you could use the Valet! Just not a very safe enviroment.

6

Sherri

4 Aug 2024

·

Stayed 2 nights

Construction around the building limited parking so if you weren’t lucky enough to snag one of the few free spots you had to pay to park. Elevators took forever and there was three of them!! Cleaning staff was super friendly in the hall! Pool was super cold and a lot of things floating around inside. Would stay again but not until the parking is under control!

6

Kim

15 Feb 2025

·

Stayed 1 night

Thia hotel needs some maintenance done. Out of 3 elevators, only 1 worked and it actually quit for several hours! Parking was also horri ble. They also need to enforce the NO SMOKING in this hotel!! It Reeked of marijuana. Real nice guys for all the families there with their kids for a Monster Truck show.

4

John

13 Apr 2025

·

Stayed 2 nights

The hotel did not have any ice makers on any floor that worked. At checkout, I mentioned this fact, and they said they had ice at the desk. No one told us this until checkout. Lot of help that was. There was no parking which was not mentioned. I had to park in a garage 3 1/2 blocks away. This was in a dark, desolate area. Walking back to the hotel after dark by myself was not ideal. The girl that checked us in was not friendly. I could barely hear her and she was not helpful. The pool area had no towels on both days we were there. The door to our room 231 did not shut good and was hard to open and close. You had to shove it with your shoulder. I was very disappointed with this hotel for the money that was charged. I will never stay there again.

6

Leroy

9 Jul 2024

·

Stayed 2 nights

There was a dead roach in my room. Elevators took too long. No on-site parking. The only v in the room was spotty.

8

Angel

25 Oct 2024

·

Stayed 1 night

The indoor pool was amazing, breakfast service was great and rooms were super clean. However check in was at 3 and our room wasn’t ready until almost 7, I understand delays but they couldn’t give an ETA and when I asked if they could call me when the room was ready they never did I finally had to call back and ask what was the status and then they finally said it was ready. Lack of communication was very frustrating but other than that staff was super friendly and overall good location :)

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Cleanliness

Cleanliness is inconsistent: several reviews cite dirty bathrooms, stains, leaks, odors including marijuana, and occasional pests, while others found spaces clean. Hallway trash or clutter was noted at times.

Related guest reviews

10

Howard C

11 Feb 2025

·

Stayed 3 nights

Nice place to stay. Friendly and helpful staff. Clean and comfortable. We have no complaints.

2

Amy

29 Sept 2024

·

Stayed 1 night

The site stated parking available. There was no parking on site. You had to go pay for parking in a city lot that was in a bad part of town. I observed guests removing the license plates from their cars so they wouldn’t get stolen. Check in process was not easy from getting to the front door to checking in. Only one person was behind the counter.After getting up to the room, there was only two sets of bath towels when I made a reservation for four people to be in the room. They advised they were having a shortage and were limiting the number of towels in the room. The carpet was filthy. It did not provide a safe and clean atmosphere. Will never stay there again. Ended up leaving and not staying at all. The pool water was also extremely cloudy that you couldn’t even see past the first step going into the water.

4

Shamarie

14 Jan 2025

·

Stayed 1 night

I would NOT recommend this hotel to anyone. Bath tub was visible dirty, laminate countertop broken, door to room was broken, key card didn’t work.

4

Michelle

28 Mar 2023

·

Stayed 2 nights

I have stayed in better hotels for much less money. The hotel overall is in need of a deep deep clean! Upon checking in garbage cans by the front door overflowing - the room had a dirty deeply stained chair that smelled air conditioning in room didnt work - never got fixed after calling the front desk - it was 78 degrees just miserable peeling paint in the bathroom dirty stained carpets

2

Carlos

30 Oct 2024

·

Stayed 1 night

The sink wouldnt drain ,the toilet almost over flows every flush,the T.V had spots on it...stains all around the room,the A.C didnt work!

2

LaToya

20 Aug 2023

·

Stayed 1 night

It was horrible and i would like my money back. It was my daughter's sweet 16 and ahe sad this hotel ruined it. There were bugs in the room. The room did not have a shower Curtain in it. The fridge didnt get cold. Man it was horrible. I will never stay here again. I want a full refund for the roaches.

6

Amelia

23 Jan 2023

·

Stayed 1 night

The main areas of the property were nice. The room its self was nice. The bathroom on the other hand was not the best. The tub was painted and peeling, there were handprints on the ceiling, there was mold on the bottom of the shower curtain. The beds were nice the room was large. The main door did not work properly and you had to lift quite hard to close it.

2

Mahogany

17 Feb 2025

·

Stayed 2 nights

Cleanliness was very well . But the parking was out of control coming from miles away I wasn’t expecting to have to park my vehicle miles away . They was no breakfast as stated and it was an additional $50 hold on my card check out days ago still haven’t received my refund . On top of the weed smell was very loud and uncomfortable.

6

Jasmine

18 Mar 2023

·

Stayed 2 nights

Hallways and room has a strong odor, our room had a water leak in the tub that you could hear all day/night .

4

Jennifer

20 Oct 2024

·

Stayed 1 night

The bartender was awesome. The towels in the room were dirty and the room was freezing with no way to change temp. It was difficult to get there but they did have construction around them.

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Rooms

Rooms range from spacious and comfortable to worn, with recurring maintenance problems such as faulty HVAC, broken TVs and fixtures, sticking doors, plumbing issues, and noise near elevators or the pool.

Related guest reviews

8

Ashley

29 Jan 2024

·

Stayed 1 night

Overall, the hotel was a pleasant stay; however, there was so much noise throughout the night. Our room was near the elevator, and it is very apparent that they need serviced/replaced. I felt slightly unsafe due to our door having issues closing. With some updates, the hotel would be excellent.

6

Carlos

2 Aug 2024

·

Stayed 2 nights

Staff was very welcoming and courteous. Check-in was quick and took less than 5 minutes. Only issue was my TV did not turn on.

6

Michellle

22 Aug 2023

·

Light by the head board was broken in the room just dangling , tv screen was broken still worked but you could see the led lights through the picture. Ice machines did not work on the first 2 floors. No ac in the restaurant. Room had a smell to it I had to buy air freshener. Staff was nice and pleasant. Property needs some up keep

6

Candy

12 Aug 2024

·

Stayed 2 nights

We had so many small issues with our room, that we cannot just ignore them. Toilet handle broken, telephone broken, bath tap very difficult to turn on, no hair dryer, cupboard door almost falling off, stained bedding, only 5 tissues in the box.. the saving grace is that the staff were truly amazing, and the location is fantastic. Perhaps we were just unlucky with our room, but overall it could use a little TLC.

2

Carlos

30 Oct 2024

·

Stayed 1 night

The sink wouldnt drain ,the toilet almost over flows every flush,the T.V had spots on it...stains all around the room,the A.C didnt work!

4

Scott

13 Jul 2024

·

Stayed 1 night

No Ac after switching several rooms!

10

Jill

21 Jun 2023

·

Stayed 1 night

Very nice . Rooms are huge and the lobby and pool area are very nice.

4

Cathi

20 Aug 2024

·

Stayed 1 night

The tub and sink were falling apart. Limited linen one wash cloth. One plug in around the whole room.

6

Heather

5 Mar 2025

·

Stayed 1 night

We had to get our room changed. The first room had a toilet that would not stop running and it wouldnt drip below 76 degrees. The lady at the front dest until 11pm was so nice and helpful. The second room was huge and much better!

8

Christine

29 Sept 2024

·

Stayed 1 night

TV had spots burned into it so it was annoying but not enough to go through the hassle of changing rooms.

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Service

Staff are often friendly and helpful with standout front desk service. However, event days bring long check in lines, rooms not ready at or after check in, and occasional rude or slow responses to issues.

Related guest reviews

4

Michelle

8 Jul 2023

·

Stayed 1 night

Checkin was terrible. We arrived to a huge line waiting an hour after checkin was available. Was told at desk rooms were not ready. Took our number and never called. Checked in at midnight and hotel overbooked so we got a king bed. Hotel is nice, desk staff so-so and breakfast room staff awesome.

6

Stephanie

8 Jul 2023

·

Stayed 1 night

They were not prepared for check in for the Morgan Wallen concert .. we waited in line for 2 hours to check in .. they had 2-3 people working.. this was 4 when we got there .. girl checking me in was sooooooo rude .. told me the rooms weren’t ready and there MAY be one for us after the concert .. I said May ?? I had this reservation for 3 months .. she then looked the other direction & wouldn’t look or talk to me .. yes it upset me .. not to sound you know bad but she wasn’t the MW kind so she was over us all .. now to bartender at the bar there .. he was fantastic and let me say we were feeling very well by the time we got through the line .. the room was fine .. not sure they even changed the sheets but I was so tired I didn’t even care .. but hotel was nice

10

Keith

26 Jan 2025

·

Stayed 2 nights

The experience was great cuddos to Willie his customer service was woenderful

10

Rashae

28 Feb 2025

·

Stayed 1 night

This was a great area to stay. It was quiet in our room and we were able to walk to several of our destinations. Lashona at the front desk was wonderful. They gave a recommendation for breakfast, it the place was so amazing!

8

Terry

29 Nov 2023

·

Stayed 1 night

Jesse at the front desk was amazing and displayed generous hospitality. He went above and beyond my needs allowing for an amazing stay

10

Elizabeth

7 Oct 2024

·

Stayed 2 nights

The front desk is as amazing! Once of the clerks even let us borrow her charging block because we had lost ours! Management had brownies and strawberries made for my friend and I for our birthdays!! Overall an amazing experience and would be glad to stay again at this hotel!!

2

justin

10 Jul 2023

·

Stayed 1 night

We showed up to the hotel at check-in time, and there were literally over 100 people standing in line to get checked in…. Staff said that the rooms were not clean yet.. We were going to a concert, and needed our room to get cleaned up and changed.. We never got to check in until after the concert.. My fiancé had to get ready in the public bathroom, by the lobby…. It was very irritating that i paid so much for a hotel room, and we couldn’t even check in before the concert…. Kind of ridiculous

6

Joanne

25 Aug 2024

·

Stayed 2 nights

The staff here were really nice!! Greg is the man!

8

Angel

25 Oct 2024

·

Stayed 1 night

The indoor pool was amazing, breakfast service was great and rooms were super clean. However check in was at 3 and our room wasn’t ready until almost 7, I understand delays but they couldn’t give an ETA and when I asked if they could call me when the room was ready they never did I finally had to call back and ask what was the status and then they finally said it was ready. Lack of communication was very frustrating but other than that staff was super friendly and overall good location :)

2

Matthew

10 Nov 2024

·

Stayed 1 night

Stayed 1 night and the shower had no water pressure to even take a shower. Once in bed for the night during the quiet hours the room next door woke up with loud music and partying with drinking and recreational smoking. Took service desk about an hour and a half to resolve the situation.

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Location

Central for events like the Dome and Enterprise Center, with some attractions walkable. Construction and the surrounding area can feel confusing or less safe to walk, especially at night.

Related guest reviews

8

Marc

28 Sept 2023

·

Stayed 5 nights

Lots of construction in the area

10

Kerry

12 Aug 2024

·

Stayed 1 night

Very close to the Dome.

8

Beth

4 Nov 2024

·

Stayed 1 night

This place was awesome.It was like a half mile or maybe eight blocks from the enterprise center where we're going to our concert

10

Alex

2 Sept 2024

·

Stayed 2 nights

nice area

8

John

20 Jun 2023

·

Stayed 1 night

Decent property construction on the roads all around the property hard to get in and out of.

6

Laura

27 Mar 2024

·

Stayed 1 night

Hotel was fine. Since parking is limited, we wanted to find convenient dining. There wasn't much within walking distance and open after 7.

8

Tom

29 Sept 2024

·

Stayed 1 night

Construction and not many walkable food choices

10

Laurance

9 Jan 2025

·

Stayed 1 night

Great location

10

Tiana

26 Oct 2024

·

Stayed 1 night

Great! They had construction going on but it didn’t matter to me & my homegirl much. We came from Chicago for a concert! Great location near other restaurants and shops.

8

Donna

14 Jul 2024

·

Stayed 2 nights

The staff was very friendly. There is construction going on and it was not convenient to walk to restaurants and other locations. We found out that some of the places we wanted to walk to we had to go through some unsafe areas and we were not told this.

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Dining

Breakfast and on site dining are inconsistent: some enjoyed a good buffet, but many found limited or closed service, cold food, or were charged extra when expecting it included. At times breakfast was unavailable due to kitchen issues; bar options can be limited.

Related guest reviews

8

Thomas

15 Dec 2024

·

Stayed 1 night

The stay was great only down side was the construction that's going on. Breakfast was good also.

6

Sherri

7 Mar 2025

·

Stayed 1 night

Paid for breakfast to be told they didn’t actually have it

4

Temeka

31 Jul 2024

·

Stayed 1 night

We went on a family in town getaway and gave them a chance FAILED.. the front desk people were very friendly BUT our room smelled of urine the pool was dirty AND then we paid for breakfast OMG WORST EVER we could’ve went out to eat no turkey products only pork not a fresh fruit in sight no juice machine just some milk on ice and a man pouring water out of a pitcher…I am not pleased with my experience especially when I wasted my points

6

Hannah

19 Jan 2025

·

Stayed 1 night

Everyone that works there was amazing and very nice. The parking is absolutely horrendous. There’s no on site parking and the parking lots they suggest is very small. We also ate at the restaurant that was out of a lot of of items but the burger was delicious. The room was dated but the pillows and bed were both pretty comfy. The breakfast they offer is a total joke and half of it it was out or cold. But the staff were definitely working hard and very nice.

4

Richard R.

15 Oct 2024

·

Stayed 4 nights

Staff, for the most part, the staff was welcoming, friendly, and professional. Restaurant was terribly limited in food choices at breakfast and dinner - no luinch service. Lounge and food services closed prior to published times and both closed too early in the evening.

2

ISMAIL

30 Jun 2024

·

Stayed 1 night

Breakfast one of the bad ever seen in hotel service.

10

Kim

23 Jan 2023

·

Stayed 1 night

Great hotel. Wonderful cheap buffet breakfast. Close walk to the Americas Dome for events we attend.

4

Robert

26 Feb 2025

·

Stayed 1 night

Shower leaking from ceiling above. Water puddle under carpet by bed. Said they offered breakfast then did not. Kitchen under repair? No usb charge in room? Worst experience I’ve had ever.

10

Linsay

26 Dec 2024

·

Stayed 1 night

My room was nice and the breakfast buffet was really good. Fresh and hot

4

Robert

26 Feb 2025

·

Stayed 1 night

Shower had wall leak bubbling behind paint Floor on Bathroom side was soaked? It would soak my socks in seconds? Phone in room did not work? Odd? Surprised they would rent in this shape? Also no breakfast as advertised? Said kitchen is under repair? Sad. Misrepresentation of their room offer. I booked 2 nights. Bait and switch deal! NG!

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$119
February	US$146
March	US$155
April	US$145
May	US$121
June	US$130
July	US$140
August	US$116
September	US$130
October	US$116
November	US$149
December	US$124

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $119	17 $121	18 $139	19 $143
20 $117	21 $115	22 $116	23 $249	24 $255	25 $128	26 $136
27 $117	28 $113	29 $127	30 $123

Su	Mo	Tu	We	Th	Fr	Sa
				1 $110	2 $124	3 $132
4 $122	5 $111	6 $114	7 $110	8 $110	9 $124	10 $128
11 $112	12 $114	13 $117	14 $110	15 $119	16 $137	17 $144
18 $122	19 $115	20 $110	21 $119	22 $111	23 $187	24 $187
25 $111	26 $121	27 $111	28 $117	29 $119	30 $134	31 $135

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Monthly average prices

About this property

Location

Room options

1 King Bed

2 Queen Beds

1 Queen Bed Suite Accessible

1 King Bed Accessible

1 Queen Bed Accessible

2 Queen Beds Accessible

1 King Bed

1 King Bed Suite Accessible

1 King Bed Suite

Guest reviews

Good

Who stays here?

What guests think

Property policies

FAQs about Holiday Inn St. Louis - Downtown Conv Ctr

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