Name: Comfort Inn & Suites Hazelwood - St Louis
Address: 7133 Douglas Palmer Place, St. Louis, Missouri, United States of America, St. Louis, Missouri, US
Price range: US$71–US$158 per night
Rating: 7.7

What guests think

At Comfort Inn & Suites Hazelwood - St Louis, guests frequently praise friendly staff and decent room sizes, while recurring downsides include inconsistent cleanliness, hard beds with thin blankets, dated maintenance, and mixed experiences with the breakfast and the pool.

Some reviews note unreliable Wi-Fi, thin walls, and occasional musty or smoke smells. Location draws mixed comments: easy drive to the airport and attractions, but several guests felt the surrounding area unsafe and reported vehicle break-ins. Overall, expect budget comforts with variable upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities include an indoor pool and a small fitness area, but multiple reviews reported cloudy water, mildew on pool tile, slippery flooring, limited pool towels, and occasional lighting issues. Ice is only in the lobby, there is one elevator, and fenced parking saw some break-ins.

Related guest reviews

4

Jessica

14 Jul 2025

·

Stayed 2 nights

The pool room floor is SLICK tile. Extremely hard to walk on with wet feet or shoes! The breakfast was terrible with no fresh fruits, cereal or milk. When we asked for pool towels for 4 people they refused to give more than 3 towels or to stock any towel racks. Wehn we got to our room to check in there was no comforters on the beds, instead one was rolled up in the closet and we had to call the front desk to request one for the 2nd bed. This was definitely the worst comfort suites I have ever stayed at.

4

Joshua

27 Jul 2024

·

Stayed 2 nights

Beds were a little too hard and the blankets super thin, it was basically like two top sheets. For the breakfast our first morning, they had run out of milk. So instead of buying some at a store, they just didn’t have any. The breakfast both days had a hard time staying stocked, the front desk person was the same person doing the breakfast. The hard boiled eggs were hard and inedible. The pool was not clorinated correctly, it was cloudy and hurt my eyes just being in the pool room. My kids even complained it seemed dirty. Would not recommend, would not return.

6

Sydney

15 Apr 2025

·

Stayed 1 night

Check in was easy and the text message asking for needs before check in was something I hadn’t experienced. The room was okay but needs updating in the bathroom. One thing we were very disappointed in was the pool. We booked this hotel specifically because of the pool, but the water was cloudy and the tile on the pool had mildew. We did not swim due to these conditions.

2

Patrick

17 Jun 2023

·

Stayed 1 night

Don’t stay here ever! Numerous vehicles broken into and the hotel assumes no liability. They had a trailer in their lot blocking 5 spots that could have been used for parking in lit area. They could have had the trailer moved and the spaces open for guests. Room was awful, floor was sticky and everything felt wet. I only stayed because I had just driven hundreds of miles and I had to be up early for a funeral.

10

Paul

25 Aug 2024

·

Stayed 5 nights

It has a swimming pool and it was cool too be in the staff were helpful and pleasant no matter what was asked. Only thing I didn't like was that on my first day my room smelled like Ramen noodles but the concierge and me solved it by spraying down the room. So overall I would stay again

6

Jennifer

29 Apr 2025

·

Stayed 3 nights

No one told me about the 150 dollar deposit. There was something red on the pillow case. Asked the lady at the desk about the pool lights she said they would come on but never did kids went swimming in the dark. Staff was creepy they followed people around. The girl that did breakfast don't even try to speak to her she was so rude.

8

Rebecca

23 Aug 2024

·

Stayed 2 nights

This property needed a little upkeep but overall had great service, a good breakfast, a decent fitness area and a clean looking small pool. It was close to the things I was traveling for and will likely stay there again.

10

Quentin

8 Jun 2023

·

Stayed 1 night

Clean quiet room with comfortable bed and pillows. No ice machine available, had to go to breakfast area only ice available.

6

Learhteen

30 May 2025

·

Stayed 2 nights

Stayed for the weekend. My disappointment was they have no cable, no smart TVs and you only get about 6 American channels. Also, the restrooms were soooo small that you can barely get in. In addition, there’s only one elevator for a three story building and the only ice machine was in the lobby! I think the rate these hotels charge, you should be able to enjoy your stay comfortably.

2

kierra

31 May 2023

·

Stayed 3 nights

Car was broken into got extra charges

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Cleanliness

Cleanliness feedback is inconsistent: many guests found rooms and common areas clean, while others reported hairs in bathrooms, musty or smoke odors, mold/mildew, stained or worn carpet, and occasional leftover items. Housekeeping consistency varies by stay.

Related guest reviews

6

Crystal

2 Aug 2025

·

Stayed 2 nights

I wanted to bring to your attention the unacceptable condition of room 210. The carpet was filthy, the bathroom toilet had poop stains, and the shower tub still had liquid shampoo residue, clearly indicating it had not been cleaned. Additionally, the bed near the window had dirty socks left on it. This experience was very disappointing, and I will not be staying here again.

2

Shelly

18 May 2025

·

Stayed 2 nights

A ton of mold above the shower in room 106.

4

Craig

11 Aug 2024

·

Stayed 2 nights

Room had musty for, sticky spots on carpet, marijuana smell in hallway, and saw a person shooting up on the premises. Our adjoining room with family had ants, and they were moved to another room. Not a great experience and concern for drugs around us. The front desk was very nice and did their best to accommodate us.

4

Mary

13 Jun 2025

·

Stayed 3 nights

If you’re just passing through, this hotel is fine. I chose it because we were attending an event in the area, the hotel was relatively close to it, and it had good reviews. Well those reviews were wrong. It’s just not very clean- the baseboards are dirty, there is dust on furniture that clearly isn’t used often, etc. again, if it’s one night just to sleep, fine. Other than that, I wouldn’t stay here again.

4

Melvin

29 Nov 2025

·

Stayed 2 nights

We stayed 2 nights. There were no towels in the room upon arrival. They did not clean the room the 2nd day, only dropped off 2 more towels. The bed was extra firm. About the stiffest I've ever laid in. Pillows were not standard size. They were short and fat. The bed needed an extra blanket. Thankfully, we had brought one with us. There was some hair by corner of bathtub behind the bathroom door indicating the floor was not cleaned very well. We had stayed here once before a year or two ago and were satisfied. Makes me wonder if they had a management change. We won't be staying here again.

8

Kevin

22 Jun 2025

·

Stayed 3 nights

The carpet was old and had embedded dirt if you walked barefoot your feet would be black with dirt the extra lock on the door was broken and offered no security other than those things it was an ok experience

2

Letez

3 Nov 2024

·

Stayed 1 night

I've been in the military and traveled quite a few places and stayed in hundreds of hotels but the rating this place is given has to be a lie. Paint on walls peeling, little refrigerators making a loud humming sound and can't forget the ROACHES. Yes, roaches and they have the nerve to charge a $150 deposit. Lol should have known then. Don't need a refund or discount but Comfort Inn should be ashamed of themselves.

6

Tiffany

16 Jun 2025

·

Stayed 1 night

My room smelled like cigarettes and he quickly swapped out for me, no problem. Very friendly staff, very nice breakfast spread. Bed was comfy. Room was pretty clean, floors and bathroom could have been nicer. Kind of a weird dodgy neighborhood but the parking lot is fenced in which was the only comfort I had regarding my car’s security.

10

Dr. Pete

21 May 2025

·

Stayed 3 nights

Staffs were amazing and very professional. Hotel super clean.

2

Roger

22 Sept 2025

·

Stayed 1 night

Had a confirmed reservation still took 20 minutes to check in. The toilet set was ready to fall off and had mold in the shower. Room didn't smell very fresh either. Shower curtain was too small, had a lot of water on the floor and the towels were the see through type. Room came with a free breakfast, should have paid me. Oh well, win some lose some.

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AI-generated summary based on recent guest reviews

Rooms

Rooms vary in size and comfort: some are spacious with comfortable beds, while others report very firm mattresses, thin blankets, dated décor, maintenance issues, and limited TV channels. Noise carries through thin walls and Wi-Fi can be unreliable.

Related guest reviews

6

Rita Harris

1 Jul 2023

·

Stayed 2 nights

The bed was hard, need thick comforters, it gets cold and that thin blanket doesn’t help. Trash and dust was down side the bed.

6

Aryanna

20 Jun 2025

·

Stayed 2 nights

While it wasn't an overall bad experience, was not a fan of how not even 10 minutes of us getting there we had to fix the toilet. And it takes a while for the AC to reach the whole room. Other than that, comfy bed, nice space.

4

Casey

1 Oct 2025

·

Stayed 1 night

Terrible Wi-Fi and low water pressure. Everything is clean and no noise.

6

Ebony

8 Jul 2025

·

Stayed 1 night

Friendly staff, overall the stay was fine but my bed and would randomly start vibrating throughout the night and on my last night the room next door was doing a lot of banging, almost like construction work

8

Heather

4 Nov 2024

·

Stayed 1 night

Most of room very nice, but three damage issues: torn arm chair, bent towel rack and unfinished/broken bathtub faucet.

8

Carol

14 Nov 2025

·

Stayed 2 nights

Room was clean and spacious. Breakfast was very good.

4

Melvin

29 Nov 2025

·

Stayed 2 nights

We stayed 2 nights. There were no towels in the room upon arrival. They did not clean the room the 2nd day, only dropped off 2 more towels. The bed was extra firm. About the stiffest I've ever laid in. Pillows were not standard size. They were short and fat. The bed needed an extra blanket. Thankfully, we had brought one with us. There was some hair by corner of bathtub behind the bathroom door indicating the floor was not cleaned very well. We had stayed here once before a year or two ago and were satisfied. Makes me wonder if they had a management change. We won't be staying here again.

6

Learhteen

30 May 2025

·

Stayed 2 nights

Stayed for the weekend. My disappointment was they have no cable, no smart TVs and you only get about 6 American channels. Also, the restrooms were soooo small that you can barely get in. In addition, there’s only one elevator for a three story building and the only ice machine was in the lobby! I think the rate these hotels charge, you should be able to enjoy your stay comfortably.

6

Alyssa

28 Jul 2024

·

Stayed 1 night

Not what I was expecting from the pictures. The water was dripping all night from the shower. You could hear everything in the hallways and doors slamming shut constantly. There was a dampness to the room that unless the AC was on you could feel and smell anything at or above 72 temp.

8

Mary

7 Aug 2023

·

Stayed 3 nights

This is an odd arrangement for a Comfort Suites. I have stayed there a couple of times, but it is kind of shabby and strange. There are 3 floors and a "Lobby" level, but the Lobby area is between floors 1 and 2. There is also a door that you have to open when exiting the elevator and entering the hallway of the rooms - which can be difficult if you are carrying luggage. Room itself was a strange set up as you walk through the "hallway" in the room, which has a sink in it right next to the door. The toilet and bathtub are in a tiny closed off room. Walls are kind of textured weird, moulding is sort of in need of repair - overall, it just isn't as nice as some of the other Comfort Suites we've stayed at. The staff was lovely, except there were very young children (under age 5) hanging out in the lobby late at night (Where are their parents?), or maybe the staff's children? Blinds did not go up and down like they were supposed to. Air conditioning worked exceptionally well, and it was hot!

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Service

Service feedback is mixed: many guests highlight friendly, helpful front-desk staff and easy check-in, while others report slow or unresponsive service, rude breakfast staffing, check-in delays, surprise deposits, and billing or cancellation disputes.

Related guest reviews

10

Alvin

22 Sept 2025

·

Stayed 4 nights

Such nice staff. help with everything.

2

Amber

6 Aug 2023

·

Stayed 5 nights

I stayed 1 night and They charged me $431 on top of the $93 for my night. Still waiting on a refund for this mysterious transaction nobody seems to want to own up to. Never staying again. They straight robbed me.

6

Calandria

16 Jun 2025

·

Stayed 3 nights

Rooms were sub par for the price and management would not work with me with a cancellation request. They told hotels.com they would refund me then changed there minds once I checked out. I would only recommend if your options are little to none.

10

Isaac

15 Oct 2024

·

Stayed 2 nights

It was easy to check in and it was located close by to the airport. The staff was friendly and the breakfast was good as well

10

asas Clifford

13 Jun 2025

·

Stayed 2 nights

The Staff was amazing and the room was very nice an clean.

6

Jennifer

29 Apr 2025

·

Stayed 3 nights

No one told me about the 150 dollar deposit. There was something red on the pillow case. Asked the lady at the desk about the pool lights she said they would come on but never did kids went swimming in the dark. Staff was creepy they followed people around. The girl that did breakfast don't even try to speak to her she was so rude.

8

Virgil

9 Jul 2024

·

Stayed 1 night

I didn’t like the unexpected $150 required security deposit at the check in. There was no mention when I was booking the room nor in the messages that Comfort Inn sent me. They stated all I needed was to present a valid drivers license and the credit card being used.

8

Peter

27 Aug 2025

·

Stayed 2 nights

Overall clean, but the service was poor.

10

Katharine

4 May 2023

·

Stayed 1 night

Stay here often. Always friendly staff, clean rooms and facility, good breakfast and easy parking

2

Roger

22 Sept 2025

·

Stayed 1 night

Had a confirmed reservation still took 20 minutes to check in. The toilet set was ready to fall off and had mold in the shower. Room didn't smell very fresh either. Shower curtain was too small, had a lot of water on the floor and the towels were the see through type. Room came with a free breakfast, should have paid me. Oh well, win some lose some.

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Location

Location is convenient to I-270/I-170 and an easy drive to the airport and attractions, but several guests felt the surrounding area was run-down or unsafe, with limited nearby dining and a few reports of vehicle break-ins.

Related guest reviews

10

elvin

21 Dec 2024

·

Stayed 7 nights

Very clean and quiet. Right next to the highway.

8

John

11 Nov 2024

·

Stayed 1 night

Easy on/off to I-270 and I-170.

10

Donald

17 Apr 2025

·

Stayed 1 night

A burned-out property nearby. I was unsure of the safety of my vehicle. The room was very nice, and cozy. Breakfast was not the best, lacking food items, and quality.

2

Patrick

17 Jun 2023

·

Stayed 1 night

Don’t stay here ever! Numerous vehicles broken into and the hotel assumes no liability. They had a trailer in their lot blocking 5 spots that could have been used for parking in lit area. They could have had the trailer moved and the spaces open for guests. Room was awful, floor was sticky and everything felt wet. I only stayed because I had just driven hundreds of miles and I had to be up early for a funeral.

4

Tracee

11 Aug 2024

·

Stayed 1 night

I made the mistake thinking this was near the airport. You have so many other better options right across the street from the airport. This hotel is about a 10-13min freeway ride. Property is very old and out dated. No shuttle.

8

Michael

26 Oct 2024

·

Stayed 1 night

Close stay for an early flight, but pleasantly surprised it was very clean and comfortable. Didn't get to try the breakfast. Bed was superb.

8

gerald

2 Apr 2023

·

Stayed 1 night

Good stay good price. Seemed location not the best.

6

Mary

12 Feb 2025

·

Stayed 2 nights

I liked the cleanliness of the hotel and the responsiveness of staff in dealing with a noise complaint and daily checking in to see how they could improve their services. However, I did not like the area where the hotel was located because it felt unsafe, and there were no dining options nearby. Also, the lobby area was not inviting, and is badly in need of a remodel. Overall, however, it was decently priced.

6

Tiffany

16 Jun 2025

·

Stayed 1 night

My room smelled like cigarettes and he quickly swapped out for me, no problem. Very friendly staff, very nice breakfast spread. Bed was comfy. Room was pretty clean, floors and bathroom could have been nicer. Kind of a weird dodgy neighborhood but the parking lot is fenced in which was the only comfort I had regarding my car’s security.

2

kierra

31 May 2023

·

Stayed 3 nights

Car was broken into got extra charges

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Dining

Breakfast feedback is inconsistent: several guests enjoyed the hot options and variety, while others found items depleted, quality poor, repetitive menus, and food service disorganized.

Related guest reviews

10

Quentin

18 Apr 2023

·

Stayed 3 nights

The staff was great the breakfast was wonderful would stay there again.

8

Barbara

17 Apr 2025

·

Stayed 4 nights

Continuously running out of breakfast items for the whole stay

4

Joshua

27 Jul 2024

·

Stayed 2 nights

Beds were a little too hard and the blankets super thin, it was basically like two top sheets. For the breakfast our first morning, they had run out of milk. So instead of buying some at a store, they just didn’t have any. The breakfast both days had a hard time staying stocked, the front desk person was the same person doing the breakfast. The hard boiled eggs were hard and inedible. The pool was not clorinated correctly, it was cloudy and hurt my eyes just being in the pool room. My kids even complained it seemed dirty. Would not recommend, would not return.

6

Jeremy

26 Mar 2025

·

Stayed 2 nights

The hotel itself was clean and the staff were amazing, but the breakfast was terrible. That aspect alone will keep us from staying again.

6

Carla J

1 Jul 2023

·

Stayed 1 night

No one monitored breakfast area. Came down an hour before it ended and there was no eggs, no waff les.

8

Carol

14 Nov 2025

·

Stayed 2 nights

Room was clean and spacious. Breakfast was very good.

10

Amanda

6 Jul 2025

·

Stayed 1 night

Breakfast was great! Front desk folks were helpful.

8

Sanober

15 Jul 2025

·

Stayed 3 nights

Comfortable bed, nice and hot breakfast.

10

Jenny

30 May 2023

·

Stayed 2 nights

Staff courteous ,great customer service. Cleanliness of property. Great breakfasr .

2

Roger

22 Sept 2025

·

Stayed 1 night

Had a confirmed reservation still took 20 minutes to check in. The toilet set was ready to fall off and had mold in the shower. Room didn't smell very fresh either. Shower curtain was too small, had a lot of water on the floor and the towels were the see through type. Room came with a free breakfast, should have paid me. Oh well, win some lose some.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$82
February	US$83
March	US$94
April	US$95
May	US$98
June	US$98
July	US$88
August	US$94
September	US$95
October	US$90
November	US$89
December	US$85

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $102	16 $71	17 $79	18 $114	19 $120
20 $85	21 $77	22 $81	23 $87	24 $87	25 $119	26 $112
27 $85	28 $86	29 $82	30 $77

Su	Mo	Tu	We	Th	Fr	Sa
				1 $82	2 $116	3 $110
4 $76	5 $90	6 $90	7 $90	8 $91	9 $106	10 $109
11 $90	12 $90	13 $84	14 $90	15 $90	16 $147	17 $146
18 $91	19 $91	20 $99	21 $84	22 $125	23 $158	24 $158
25 $91	26 $91	27 $91	28 $91	29 $91	30 $116	31 $116

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Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed

Room, 1 Queen Bed, Accessible

Standard Room, 2 Queen Beds

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Comfort Inn & Suites Hazelwood - St Louis

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Prices for upcoming dates