Name: Best Western New Kent Hotel
Address: 127 Osborne Road, Jesmond, Jesmond, Newcastle-upon-Tyne, England, United Kingdom, Newcastle-upon-Tyne, Tyne and Wear, GB
Price range: US$55–US$156 per night
Rating: 8.03

What guests think

At Best Western New Kent Hotel, travellers highlight a convenient Jesmond location near the Metro and Osborne Road, consistently friendly staff, generally clean rooms, and notable trade-offs like limited on-site parking and the absence of a lift.

Several reviews report small or dated bedrooms and occasional noise or temperature problems, including very warm rooms without fans or air conditioning and others that felt cold. Breakfast is frequently described as tasty, though a few guests wanted more choice and noted some items were unavailable, and the attached Indian restaurant receives strong praise. Expect a straightforward base suited to short stays.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Free on-site parking is a bonus but spaces are limited, and there is no lift. Many guests praise the attached Indian restaurant.

Related guest reviews

8

Laura

20 Aug 2024

·

Stayed 2 nights

The hotel is in good condition and in a nice area with cafe's and restaurants within walking distance. The staff were very welcoming and helpful. We had a family room which was very clean and comfortable. The only negative was there is very limited parking, we were fortunate to get the last parking space but other than that I can't fault our stay. Would happily stay here again.

10

J

2 Nov 2024

·

Stayed 1 night

Friendly and genuine greeting. Our room's card reader was faulty, but it was no problem at all for whoever was on reception to unlock the door when required. Free parking, room was good and bathroom was excellent. Breakfast was very tasty. The staff all went out of their way to ensure our stay was as perfect as it could be.

8

Claire

11 Sept 2025

·

Stayed 2 nights

Had a 2 night stay here when dropping my daughter back at University. Convenient for Jesmond & Newcastle City Centre shops and cafes/restaurants. Hotel is a bit tired looking but was fine for the time I was there. Bonuses are free parking and Chakh Dhoom Indian restaurant next door if you don't want to go far!

6

James

24 Oct 2025

·

Stayed 1 night

Not the way hotel especially with no lift however pleasant staff and excellent Indian restaurant adjoining it.

6

Michael

26 Oct 2025

·

Stayed 2 nights

No breakfast. Parking ok but limited spaces.

10

Judith

1 Jul 2025

·

Stayed 1 night

Clean and friendly and near the airport. Staff very helpful and friendly. Hotel has an excellent Indian restaurant next door too.

8

Alexander

10 Oct 2025

·

Stayed 1 night

Room was clean bed comfy good breakfast and free parking

8

Andrews

12 Jun 2024

·

Stayed 1 night

Lovely hotel excellent indian restaurant, although we didnt have breakfast it looked good, the staff were freindly, only lost one star due to lack of lift. But i would stay there again if in the area

6

Elaine

12 Aug 2025

·

Stayed 2 nights

Hotel is a bit dated and with no elevator. The room was exceptionally hot with no a/c or fan facility and once the window was opened it became too noisy from the road. Sleeping was very uncomfortable due to this. The Indian restaurant facility was exceptional

10

Deborah

14 Jun 2025

·

Stayed 1 night

Very nice room. Kind helpful staff, Excellent service. Great breakfast. We've stayed here a few times and will do again. The Indian restaurant was excellent. Thanks.

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests found rooms clean and tidy, with some mentioning well-maintained bathrooms. A few reported issues such as dirty areas, grimy fixtures, or worn carpets and furniture.

Related guest reviews

8

Laura

20 Aug 2024

·

Stayed 2 nights

The hotel is in good condition and in a nice area with cafe's and restaurants within walking distance. The staff were very welcoming and helpful. We had a family room which was very clean and comfortable. The only negative was there is very limited parking, we were fortunate to get the last parking space but other than that I can't fault our stay. Would happily stay here again.

4

John

15 Jun 2025

·

Stayed 1 night

Really tired inside, sink was grimy and shower was falling down. There is ‘liquid soap’ in the shower but no shampoo or conditioner etc. the staff were absolutely lovely. The room was grim to be honest, but if you want a cheap room to get your head down, it’s okay. Just remember your toiletries!

8

Sandra

1 Dec 2024

·

Stayed 2 nights

Good clean room. Staff friendly and breakfast very nice. Would have liked a bath mat in the bath as bath was very slippery.

8

Andrea

1 Mar 2025

·

Stayed 2 nights

Very clean room. Dining room for breakfast was lovely, spacious and breakfast was very good. Check in and out was efficient. Staff very nice and friendly. Only negative was disturbance from other occupants on my floor until 4am. Very little soundproofing and didn’t feel secure due to old ill fitting doors.

6

Alison

27 Jun 2025

·

Stayed 1 night

I booked a best western knowing there would be a restaurant not realising an Indian restaurant also the room was dirty and the radiator leaked into my bag which I was taking into hospital the following day so all my paperwork and clothes where wet nobody on reception when we left

8

Peter

20 Sept 2025

·

Stayed 1 night

Room was clean and there were two pillows. Thought the breakfast could have had more options.

10

Sandra

20 Apr 2025

·

Stayed 2 nights

Friendly staff. Nice clean room.

4

Rob

1 Jun 2024

·

Stayed 2 nights

In need of updating. Stained carpets and damaged furniture.

8

Alexander

10 Oct 2025

·

Stayed 1 night

Room was clean bed comfy good breakfast and free parking

8

AHMED

29 Dec 2024

·

Stayed 2 nights

Very clean and tidy overall. There is quick response to needs. Please could you work on the noisy wooden flooring. Thanks

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AI-generated summary based on recent guest reviews

Rooms

Rooms are basic and comfortable enough for a short stay, but several are small or dated. Noise and temperature can be an issue in some rooms, ranging from road noise to overheated or underheated spaces.

Related guest reviews

8

Emily

16 Nov 2023

·

Stayed 1 night

The hotel was quite dated and the bar/restaurant was closed due to lack of staff however the hotel was clean and did the job for the night. It's in a nice area and the staff were lovely. Would stay again.

8

Craig

21 Nov 2024

·

Stayed 1 night

Well located, 10 minute walk to west jesmond metro stop. Just a few minutes from the main 'strip' on osborne road. The hotel itself was very clean but could do with updating. I was in room 7, it was very small but decent enough.

4

Nuala

11 Oct 2023

·

Stayed 2 nights

Disappointing overall. The hotel is worn and badly in need of refurbishment. No elevator which was a surprise. The staff are very nice though and location was pretty good. I had to drive around for sometime as only about 8 parking spots available on site.

8

Andrea

1 Mar 2025

·

Stayed 2 nights

Very clean room. Dining room for breakfast was lovely, spacious and breakfast was very good. Check in and out was efficient. Staff very nice and friendly. Only negative was disturbance from other occupants on my floor until 4am. Very little soundproofing and didn’t feel secure due to old ill fitting doors.

8

Claire

11 Sept 2025

·

Stayed 2 nights

Had a 2 night stay here when dropping my daughter back at University. Convenient for Jesmond & Newcastle City Centre shops and cafes/restaurants. Hotel is a bit tired looking but was fine for the time I was there. Bonuses are free parking and Chakh Dhoom Indian restaurant next door if you don't want to go far!

6

Clare

27 Feb 2023

·

Stayed 2 nights

We visited at the end of February The room on arrival at 15:00 was cold. We returned to the room the following day at 12:30 for a couple of hours and again there was no heating in the room so we had to sit in the bed with covers over us.

4

Rob

1 Jun 2024

·

Stayed 2 nights

In need of updating. Stained carpets and damaged furniture.

8

Alexander

10 Oct 2025

·

Stayed 1 night

Room was clean bed comfy good breakfast and free parking

10

Priscila

7 May 2024

·

Stayed 2 nights

The room was small and cosy, ideal for my solo trip. Nice bathroom, the only little thing i didn’t like was the lack of bath mat for the bath which i find a bit inconvenient cos it could be slippery, but one of the staff members provided me one. The rest was very good, receptionist was really helpful and friendly.

6

Elaine

12 Aug 2025

·

Stayed 2 nights

Hotel is a bit dated and with no elevator. The room was exceptionally hot with no a/c or fan facility and once the window was opened it became too noisy from the road. Sleeping was very uncomfortable due to this. The Indian restaurant facility was exceptional

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AI-generated summary based on recent guest reviews

Service

Feedback on staff is strongly positive, highlighting friendly, helpful, and accommodating service. There are occasional complaints about responsiveness during maintenance disruptions or noise handling.

Related guest reviews

10

J

2 Nov 2024

·

Stayed 1 night

Friendly and genuine greeting. Our room's card reader was faulty, but it was no problem at all for whoever was on reception to unlock the door when required. Free parking, room was good and bathroom was excellent. Breakfast was very tasty. The staff all went out of their way to ensure our stay was as perfect as it could be.

10

Rachel

1 Mar 2025

·

Stayed 1 night

Staff were lovely and friendly. Very helpful regarding the busses and metro. Hotel was quiet and the room was comfy! Perfect location for Jesmond dene parkrun with the 11am checkout meaning I could get back and shower before having to leave! Would stay again!

10

Ian

22 Feb 2025

·

Stayed 1 night

The hotel is nice but fairly basic. However, the rooms are clean and functional. The staff are attentive and pleasant (special thanks to Susan for her help). The main bonus is the restaurant attached to the hotel, which is one of the finest Indian restaurants I've ever eaten in! When we asked to book a table, we were told that it was full, but because we were residents, they prepared a table in the bar and served us there! Excellent service and excellent food!

10

ziv

8 Aug 2025

·

Stayed 1 night

great staff

10

Judith

1 Jul 2025

·

Stayed 1 night

Clean and friendly and near the airport. Staff very helpful and friendly. Hotel has an excellent Indian restaurant next door too.

8

Patricia

19 Aug 2025

·

Stayed 1 night

We were only there for 1 Night we found the staff very friendly and helpful

10

Colin

6 Jul 2024

·

Stayed 3 nights

Staff were wonderful

10

Anne Marie

23 Mar 2025

·

Stayed 1 night

Fabulous team, great location for drinks and a meal as so many options on Osborn Road. Thanks for accommodating us with a late breakfast after parkrun. Staff couldn’t have been anymore friendlier and welcoming. Indian Restaurant is amazing. Would highly recommend.

2

Shanuki

22 Jul 2023

·

Stayed 2 nights

The room cleanliness was ok. But the service was terrible. We booked the hotel to attend a graduation ceremony, but on the day of the graduation when we were about to get ready they said that they have to do a water line repair and cut off water completely. The plumbers were in the room even without our knowledge while we had gone out for a walk in the morning. I had to get ready due to time constraints while the plumbers were still in the room which was such an inconvenience. They left the washroom dirty after. Rooms aren’t soundproof so when the guests in the other rooms slam the door shut in the morning we woke up every time. At night when we were just talking in the room the front desk duty staff complained and annoyed us 4 times at night ruining our night saying we are loud and blamed us saying that we are smoking in the room even when we didn’t. Even we could hear other guests talking in their rooms. It’s advertised as they have room service but didn’t even have a phone to order room service, we had to climb all the way down ground floor to ask something. No lifts so had to carry really heavy luggages ourselves on the staircase. Overall bad experience, do not recommend.

10

Deborah

14 Jun 2025

·

Stayed 1 night

Very nice room. Kind helpful staff, Excellent service. Great breakfast. We've stayed here a few times and will do again. The Indian restaurant was excellent. Thanks.

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Location

Convenient Jesmond setting near the Metro, Osborne Road, and city links, with many finding the area quiet and pleasant. Good for reaching restaurants, shops, and central Newcastle.

Related guest reviews

8

Laura

20 Aug 2024

·

Stayed 2 nights

The hotel is in good condition and in a nice area with cafe's and restaurants within walking distance. The staff were very welcoming and helpful. We had a family room which was very clean and comfortable. The only negative was there is very limited parking, we were fortunate to get the last parking space but other than that I can't fault our stay. Would happily stay here again.

8

Craig

21 Nov 2024

·

Stayed 1 night

Well located, 10 minute walk to west jesmond metro stop. Just a few minutes from the main 'strip' on osborne road. The hotel itself was very clean but could do with updating. I was in room 7, it was very small but decent enough.

10

Victoria

29 Dec 2023

·

Stayed 4 nights

Great location and helpful staff.

8

Alirteza

10 Sept 2024

·

Stayed 1 night

Friendly reception ( George). Nice neighbourhood. Good access to supermarkets and restaurants. Basic accomodation. Will benefit from refurbishment. Comfortable stay for one night.

8

Claire

11 Sept 2025

·

Stayed 2 nights

Had a 2 night stay here when dropping my daughter back at University. Convenient for Jesmond & Newcastle City Centre shops and cafes/restaurants. Hotel is a bit tired looking but was fine for the time I was there. Bonuses are free parking and Chakh Dhoom Indian restaurant next door if you don't want to go far!

8

Colin

25 Jun 2024

·

Stayed 3 nights

Helpful staff in a central location

8

BJ

16 Nov 2025

·

Stayed 1 night

Plain, simple but spot on for one night. Well located for Metro for city. Also Indian restaurant that looked very nice next door.

10

Marie

28 Sept 2025

·

Stayed 5 nights

The hotel was in good location plus it was very quiet

10

R L

26 Nov 2024

·

Stayed 1 night

Very handy for city, great value and service

6

Julie

13 Jun 2025

·

Stayed 1 night

Was handy for central Jesmond. Alittle further from where i needed to be. But comfortable. Quiet n nice view of the church

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Dining

Breakfast is generally tasty and well received, though some noted limited choice or occasional unavailable items. The attached Indian restaurant is repeatedly praised and popular.

Related guest reviews

10

J

2 Nov 2024

·

Stayed 1 night

Friendly and genuine greeting. Our room's card reader was faulty, but it was no problem at all for whoever was on reception to unlock the door when required. Free parking, room was good and bathroom was excellent. Breakfast was very tasty. The staff all went out of their way to ensure our stay was as perfect as it could be.

10

Ian

22 Feb 2025

·

Stayed 1 night

The hotel is nice but fairly basic. However, the rooms are clean and functional. The staff are attentive and pleasant (special thanks to Susan for her help). The main bonus is the restaurant attached to the hotel, which is one of the finest Indian restaurants I've ever eaten in! When we asked to book a table, we were told that it was full, but because we were residents, they prepared a table in the bar and served us there! Excellent service and excellent food!

8

Peter

20 Sept 2025

·

Stayed 1 night

Room was clean and there were two pillows. Thought the breakfast could have had more options.

8

Claire

11 Sept 2025

·

Stayed 2 nights

Had a 2 night stay here when dropping my daughter back at University. Convenient for Jesmond & Newcastle City Centre shops and cafes/restaurants. Hotel is a bit tired looking but was fine for the time I was there. Bonuses are free parking and Chakh Dhoom Indian restaurant next door if you don't want to go far!

6

Michael

26 Oct 2025

·

Stayed 2 nights

No breakfast. Parking ok but limited spaces.

8

Peter

8 Dec 2024

·

Stayed 2 nights

Room was clean and tidy. Nice bathroom and shower. Bar available at night. Full cooked breakfast available, with cereals, although not all options available for my stay s per the menu. Excellent Indian restaurant attached to the hotel. Very busy when there with locals. Food good, with a different menu than a normal Indian.

8

Alexander

10 Oct 2025

·

Stayed 1 night

Room was clean bed comfy good breakfast and free parking

10

Anne Marie

23 Mar 2025

·

Stayed 1 night

Fabulous team, great location for drinks and a meal as so many options on Osborn Road. Thanks for accommodating us with a late breakfast after parkrun. Staff couldn’t have been anymore friendlier and welcoming. Indian Restaurant is amazing. Would highly recommend.

6

Elaine

12 Aug 2025

·

Stayed 2 nights

Hotel is a bit dated and with no elevator. The room was exceptionally hot with no a/c or fan facility and once the window was opened it became too noisy from the road. Sleeping was very uncomfortable due to this. The Indian restaurant facility was exceptional

10

Deborah

14 Jun 2025

·

Stayed 1 night

Very nice room. Kind helpful staff, Excellent service. Great breakfast. We've stayed here a few times and will do again. The Indian restaurant was excellent. Thanks.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$63
February	US$74
March	US$76
April	US$76
May	US$78
June	US$76
July	US$93
September	US$104
October	US$89
November	US$78
December	US$74

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5 $140
6 $61	7 $70	8 $149	9 $94	10 $63	11 $95	12
13 $126	14 $63	15 $68	16 $77	17 $63	18 $121	19
20 $70	21 $55	22 $63	23 $86	24 $59	25 $72	26
27 $55	28 $55	29 $63	30 $63

Su	Mo	Tu	We	Th	Fr	Sa
				1 $59	2 $106	3 $156
4 $55	5 $63	6 $64	7 $64	8 $59	9 $72	10 $131
11 $55	12 $59	13 $64	14 $64	15 $59	16 $77	17 $131
18 $55	19 $59	20 $64	21 $64	22 $96	23 $96	24 $131
25 $55	26 $59	27 $64	28 $64	29 $59	30 $72	31 $131

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Monthly average prices

About this property

Location

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

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